Casual Serantes Bilbao

Really unclean bedding with an infestation of bed bugs, which the hotel claimed I lied about, I stayed one night here. Arrived to dirty bedsheets, full of what I thought was crumbs and random debris. Woke up covered in red, itchy bites. Really horrible experience, and when contacting the stuff and sending photos of the bites and bugs, they waited until I had checked out and said the images of the bedsheets were not theirs. So poor - seriously avoid, go elsewhere and AVOID THE BED BUGS.

Perfect location. Clean and simple. Cute little balcony in a cute pedestrianised street. Beautiful and would definitely return.

Excellent location

Great accommodation overall. Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light. The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead. Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper. Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues. The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets.

Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly. The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!). The only drawback was the bathroom, with a very inconvenient sink. Overall, an excellent place to stay for breathing the vibes of Bilbao old town.