Name: Acacia Premier Hotel
Address: Achieng Oneko Road, Kisumu, Kenya, Kisumu, KE
Price range: $164–$173 per night
Rating: 8.37

What guests think

Across reviews, Acacia Premier Hotel stands out for warm, professional staff, spacious comfortable rooms, and a convenient setting by a mall, creating an easy base in Kisumu for business, leisure, and repeat visits.

Guests also highlight the pool, spa massages, and the gym. Drawbacks mentioned across reviews include slow poolside food service, intermittent maintenance issues (bathroom finishes, dated areas, unstable Wi‑Fi), limited sunbeds and disrupted pool access, early‑morning mosque noise, and a delayed airport pickup. Expect a comfortable stay with reliable hospitality in Kisumu.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the pool areas, including a rooftop pool, the spa massages, and the gym. Limitations noted include few sunbeds, occasional maintenance disrupting pool access with scarce towels, and minor printer or electricity outages.

Related guest reviews

10

Rodah Owako

Nov 11, 2025

·

Stayed 2 nights

We are regular visitors to the Acacia hotel. We have always been satisfied with quality of service, professionalism of staff, and rooms and other facilities. Particularly enjoy having a drink or a meal by the pool. It is simply lovely. We highly recommend.

10

Hilde Lundgaard

Jan 1, 2025

·

Stayed 2 nights

We spent two nights at Acacia Premier, including New Year’s eve, which was awesome with a buffet, live music by a great band and lots of fun. We also got to stay by the pool during our stay. Although there were only 4 sunbeds by the pool, we managed to get two. The food at the pool area was good. We also had breakfast included, which was good too. The room had a view over Lake Victoria. It was very spacious and the bed was comfortable. The tiles in the bathroom were very badly done and we had expected a better standard for a hotel like this. However it was clean with good water pressure in the shower so it worked well in spite of the bad looking tile work. We had massage at the spa and it was incredible! The massage therapists are very professional and good at their work! Our only complaint for our stay is that the driver we had booked from the hotel to pick us up at the airport wasn’t there and we had to wait for quite a while and call the hotel several times before it finally arrived. This was really annoying since we had travelled for 24 hours and were really tired. However it all worked out in the end.

8

Janel

Dec 28, 2022

·

Stayed 1 night

Checkin required an X-ray security screening, which was actually comforting. Front desk Service was efficient and fast. I booked as one person not even thinking about the fact my husband would join. The staff was concerned about the breakfast cost and told me my husband would have to pay a fee. No problem. We have an early flight and will likely miss the start of breakfast anyway. I DID request extra towels and I had to return to the front desk a second time before (one towel) was delivered. I’d rather be charged outright for an additional person than receive less than exemplary customer service. I do like that a mall is attached. And the view from the pool area is magnificent.

8

Bjorn Tore

Mar 30, 2024

·

Stayed 2 nights

Staying at Acacia was nice, as always, nice view to the sunset over Lake Victoria from the terrace and most of the staff did a very good job - but some details needs to be looked at. Almost possible to get pool towels, rooms not set up as promised, the pool was partly unavailable / due to not announced (noisy) maintenance going on all day. I hope it will be better next time.

10

Dina

Jan 5, 2024

·

Stayed 1 night

I thought the Acacia Premier Hotel was fabulous. The hotel location was next to a food mart which was perfect as I needed particular items. The food choices for breakfast was plentiful. I was able to eat dinner after a late evening check in and the food was excellent! I will return to this hotel my next time in Kisumu.

8

Andrew A

May 7, 2023

·

Stayed 6 nights

The plus includes its proximity to the commercial district and the a shopping mall below. The food was remarkable, Breakfast was a charm. The lighting in the room was not work friendly. We spent one week, there were no drawers, no iron or iron board in the room, available on request. The hotel staff was responsive to our requests, which were not many, they were excellent. The gym was a plus.

10

Jesse

Jul 21, 2025

·

Stayed 2 nights

What a great stay at Acacia Premier! I had been staying at a competitor’s hotel not too far from here as I had been loyal to them for over 15 years. But, after they went under new ownership in recent years, and failed to deliver any meaningful change, I decided to try Acacia. I’m so sorry that I’ve waited so long! What a breath of fresh air for Kisumu. Thanks especially to Mary, Wycliffe, Otieno (gym), and Victor for their outstanding, impeccable, purely professional performance. I will absolutely be coming back again and again.

10

Camille

Apr 8, 2025

·

Stayed 5 nights

Probably the best hotel in Kisumu. Convenient location. Was there for a work trip. Staff was courteous and professional. They had minor issues with printer and electricity shutdowns but nothing that was any kind of major inconvenience for my stay. Also enjoyed the restaurant menu.

10

Annette

Dec 16, 2022

·

Stayed 2 nights

Acacia Premier Kisumu is a sure bet! Great place to stay or visit , enjoy the ambience and meals, lovely rooftop pool and view of the Lake Victoria, amazing friendly Staff. Thank you Dancan and Cyprian, and especially the waiting Staff. Looking forward to the next visit

8

Robert

Feb 21, 2024

·

Stayed 1 night

Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean, with several reviews calling them spotless. Some maintenance concerns appear, such as poorly finished bathroom tiles, dated elements, and a few ventilation or water issues.

Related guest reviews

10

Wilson

Nov 21, 2025

·

Stayed 1 night

The rooms as spotless and very spacious.

10

Hilde Lundgaard

Jan 1, 2025

·

Stayed 2 nights

We spent two nights at Acacia Premier, including New Year’s eve, which was awesome with a buffet, live music by a great band and lots of fun. We also got to stay by the pool during our stay. Although there were only 4 sunbeds by the pool, we managed to get two. The food at the pool area was good. We also had breakfast included, which was good too. The room had a view over Lake Victoria. It was very spacious and the bed was comfortable. The tiles in the bathroom were very badly done and we had expected a better standard for a hotel like this. However it was clean with good water pressure in the shower so it worked well in spite of the bad looking tile work. We had massage at the spa and it was incredible! The massage therapists are very professional and good at their work! Our only complaint for our stay is that the driver we had booked from the hotel to pick us up at the airport wasn’t there and we had to wait for quite a while and call the hotel several times before it finally arrived. This was really annoying since we had travelled for 24 hours and were really tired. However it all worked out in the end.

6

Danielle

Nov 4, 2024

·

Stayed 1 night

The Acacia Hotel is overpriced and needs renovations. There was an issue with water in my bathroom and the internet was not stable. This made it difficult to work. Was also promised a view. The view of the lake was obstructed which needs to be better described. Management and staff were lovely, it is the ownership that needs to assess what they are offering and adjust the pricing.

8

Christoph

Dec 29, 2022

·

Stayed 2 nights

Convenient Location, Hotel is ok a bit outdated.

10

Diddy

Jul 9, 2025

·

Stayed 1 night

It was amazing I will definitely be back The staff was friendly The rooms was clean and had ac The breakfast was amazing We were able to even get dinner There is WiFi and tv has options to access YouTube for my young one

10

Sudhir Amratlal

Aug 12, 2023

·

Stayed 2 nights

Good and clean hotel with friendly staff.

8

Robert

Feb 21, 2024

·

Stayed 1 night

Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.

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AI-generated summary based on recent guest reviews

Rooms

Many describe rooms as spacious and comfortable, with some enjoying Lake Victoria views and large suites. Reported downsides include mosque noise, limited storage and work lighting, an insecure balcony door in one room, occasional unstable internet, and an obstructed promised view.

Related guest reviews

10

Wilson

Nov 21, 2025

·

Stayed 1 night

The rooms as spotless and very spacious.

10

Hilde Lundgaard

Jan 1, 2025

·

Stayed 2 nights

We spent two nights at Acacia Premier, including New Year’s eve, which was awesome with a buffet, live music by a great band and lots of fun. We also got to stay by the pool during our stay. Although there were only 4 sunbeds by the pool, we managed to get two. The food at the pool area was good. We also had breakfast included, which was good too. The room had a view over Lake Victoria. It was very spacious and the bed was comfortable. The tiles in the bathroom were very badly done and we had expected a better standard for a hotel like this. However it was clean with good water pressure in the shower so it worked well in spite of the bad looking tile work. We had massage at the spa and it was incredible! The massage therapists are very professional and good at their work! Our only complaint for our stay is that the driver we had booked from the hotel to pick us up at the airport wasn’t there and we had to wait for quite a while and call the hotel several times before it finally arrived. This was really annoying since we had travelled for 24 hours and were really tired. However it all worked out in the end.

8

ALEXANDER

Oct 26, 2023

·

Stayed 1 night

The hotel needs to invest in sound proofing. There is a mosque next door who start prayers early morning from 4:30am and are loud so i didn't get much sleep.

10

Dorika

May 2, 2024

·

Stayed 2 nights

We stayed at the Presidential suite which is huge. We loved the walkable location. Kisumu is a very clean city. The cleanest I have been to in Kenya and a role model for what Nairobi could be. The hotel is well located.. with great views of the Lake and close to the airport.

6

Danielle

Nov 4, 2024

·

Stayed 1 night

The Acacia Hotel is overpriced and needs renovations. There was an issue with water in my bathroom and the internet was not stable. This made it difficult to work. Was also promised a view. The view of the lake was obstructed which needs to be better described. Management and staff were lovely, it is the ownership that needs to assess what they are offering and adjust the pricing.

10

marcus

Nov 17, 2024

·

Stayed 10 nights

The sliding door to the room leads to a shared balcony with other rooms. Well the door was not secure, the locking mechanism was cheap and bent and could easily be opened by pushing it which puts valuables at risk for being stolen. That is my only complaint

8

Bjorn Tore

Mar 30, 2024

·

Stayed 2 nights

Staying at Acacia was nice, as always, nice view to the sunset over Lake Victoria from the terrace and most of the staff did a very good job - but some details needs to be looked at. Almost possible to get pool towels, rooms not set up as promised, the pool was partly unavailable / due to not announced (noisy) maintenance going on all day. I hope it will be better next time.

10

Hiroshi

Jun 22, 2024

·

Stayed 1 night

Very nice lake view!

8

Andrew A

May 7, 2023

·

Stayed 6 nights

The plus includes its proximity to the commercial district and the a shopping mall below. The food was remarkable, Breakfast was a charm. The lighting in the room was not work friendly. We spent one week, there were no drawers, no iron or iron board in the room, available on request. The hotel staff was responsive to our requests, which were not many, they were excellent. The gym was a plus.

10

Maina

Jan 9, 2023

·

Stayed 19,355 nights

Spacious and comfy rooms, great service and delicious cuisine. Had a great time!

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Service

Service is frequently praised as warm, professional, and proactive. A few lapses came up, including slow poolside food service, a delayed airport pickup, and a slow response to a towel request.

Related guest reviews

10

Friya

Sep 6, 2025

·

Stayed 3 nights

We arrived from the UK without knowing what to expect. Honestly the hotel staff went above and beyond for everything. Our driver Ben was incredible and had ample knowledge of the area and it’s surroundings. Thanks all

10

Rodah Owako

Nov 11, 2025

·

Stayed 2 nights

We are regular visitors to the Acacia hotel. We have always been satisfied with quality of service, professionalism of staff, and rooms and other facilities. Particularly enjoy having a drink or a meal by the pool. It is simply lovely. We highly recommend.

10

Hilde Lundgaard

Jan 1, 2025

·

Stayed 2 nights

We spent two nights at Acacia Premier, including New Year’s eve, which was awesome with a buffet, live music by a great band and lots of fun. We also got to stay by the pool during our stay. Although there were only 4 sunbeds by the pool, we managed to get two. The food at the pool area was good. We also had breakfast included, which was good too. The room had a view over Lake Victoria. It was very spacious and the bed was comfortable. The tiles in the bathroom were very badly done and we had expected a better standard for a hotel like this. However it was clean with good water pressure in the shower so it worked well in spite of the bad looking tile work. We had massage at the spa and it was incredible! The massage therapists are very professional and good at their work! Our only complaint for our stay is that the driver we had booked from the hotel to pick us up at the airport wasn’t there and we had to wait for quite a while and call the hotel several times before it finally arrived. This was really annoying since we had travelled for 24 hours and were really tired. However it all worked out in the end.

10

Teresa

Mar 26, 2025

·

Stayed 3 nights

Excellent staff especially Ayoub who provided friendly service at dinner and our final breakfast. Food was delicious!

10

Kevin

Feb 17, 2026

·

Stayed 5 nights

Incredibly accommodating staff. They went above and beyond to make us happy 😁

10

Joseph

Jun 16, 2023

·

Stayed 2 nights

Very good stay. Hotel staff as always are excellent and welcoming. I wish there were more guests staying. However, that is the way things are in Kenya

8

Janel

Dec 28, 2022

·

Stayed 1 night

Checkin required an X-ray security screening, which was actually comforting. Front desk Service was efficient and fast. I booked as one person not even thinking about the fact my husband would join. The staff was concerned about the breakfast cost and told me my husband would have to pay a fee. No problem. We have an early flight and will likely miss the start of breakfast anyway. I DID request extra towels and I had to return to the front desk a second time before (one towel) was delivered. I’d rather be charged outright for an additional person than receive less than exemplary customer service. I do like that a mall is attached. And the view from the pool area is magnificent.

10

Tina

Nov 6, 2023

·

Stayed 2 nights

Super service from the staff always prepared to assist with any issue

10

Camille

Apr 8, 2025

·

Stayed 5 nights

Probably the best hotel in Kisumu. Convenient location. Was there for a work trip. Staff was courteous and professional. They had minor issues with printer and electricity shutdowns but nothing that was any kind of major inconvenience for my stay. Also enjoyed the restaurant menu.

10

Dave

Dec 22, 2025

·

Stayed 1 night

Staff was fantastic!!

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AI-generated summary based on recent guest reviews

Location

The location is convenient, attached to a mall, walkable for errands, and close to the airport for some, with scenic lake outlooks. One reviewer found little to do nearby, and early morning calls to prayer from a neighboring mosque can be loud.

Related guest reviews

8

ALEXANDER

Oct 26, 2023

·

Stayed 1 night

The hotel needs to invest in sound proofing. There is a mosque next door who start prayers early morning from 4:30am and are loud so i didn't get much sleep.

8

Jeremy

Feb 7, 2024

·

Stayed 2 nights

This is the best place to stay in Kisumu. Love that it’s attached to the mall as well. Convenient and safe.

10

Dorika

May 2, 2024

·

Stayed 2 nights

We stayed at the Presidential suite which is huge. We loved the walkable location. Kisumu is a very clean city. The cleanest I have been to in Kenya and a role model for what Nairobi could be. The hotel is well located.. with great views of the Lake and close to the airport.

6

John

Feb 21, 2025

·

Stayed 1 night

It’s a good place to spend a night or two. Not a lot of things available to do around the area. Food served is decent

8

Christoph

Dec 29, 2022

·

Stayed 2 nights

Convenient Location, Hotel is ok a bit outdated.

10

Dina

Jan 5, 2024

·

Stayed 1 night

I thought the Acacia Premier Hotel was fabulous. The hotel location was next to a food mart which was perfect as I needed particular items. The food choices for breakfast was plentiful. I was able to eat dinner after a late evening check in and the food was excellent! I will return to this hotel my next time in Kisumu.

10

Brad

Feb 6, 2025

·

Stayed 2 nights

Great location. Great staff

10

Hiroshi

Jun 22, 2024

·

Stayed 1 night

Very nice lake view!

10

Camille

Apr 8, 2025

·

Stayed 5 nights

Probably the best hotel in Kisumu. Convenient location. Was there for a work trip. Staff was courteous and professional. They had minor issues with printer and electricity shutdowns but nothing that was any kind of major inconvenience for my stay. Also enjoyed the restaurant menu.

10

Annette

Dec 16, 2022

·

Stayed 2 nights

Acacia Premier Kisumu is a sure bet! Great place to stay or visit , enjoy the ambience and meals, lovely rooftop pool and view of the Lake Victoria, amazing friendly Staff. Thank you Dancan and Cyprian, and especially the waiting Staff. Looking forward to the next visit

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AI-generated summary based on recent guest reviews

Dining

Breakfast and meals are widely enjoyed, with plentiful options and tasty dishes; poolside dining earns compliments. Negatives include slow service by the pool and one review citing disappointing breakfast and dull restaurant food.

Related guest reviews

10

Hilde Lundgaard

Jan 1, 2025

·

Stayed 2 nights

We spent two nights at Acacia Premier, including New Year’s eve, which was awesome with a buffet, live music by a great band and lots of fun. We also got to stay by the pool during our stay. Although there were only 4 sunbeds by the pool, we managed to get two. The food at the pool area was good. We also had breakfast included, which was good too. The room had a view over Lake Victoria. It was very spacious and the bed was comfortable. The tiles in the bathroom were very badly done and we had expected a better standard for a hotel like this. However it was clean with good water pressure in the shower so it worked well in spite of the bad looking tile work. We had massage at the spa and it was incredible! The massage therapists are very professional and good at their work! Our only complaint for our stay is that the driver we had booked from the hotel to pick us up at the airport wasn’t there and we had to wait for quite a while and call the hotel several times before it finally arrived. This was really annoying since we had travelled for 24 hours and were really tired. However it all worked out in the end.

10

Teresa

Mar 26, 2025

·

Stayed 3 nights

Excellent staff especially Ayoub who provided friendly service at dinner and our final breakfast. Food was delicious!

6

John

Feb 21, 2025

·

Stayed 1 night

It’s a good place to spend a night or two. Not a lot of things available to do around the area. Food served is decent

8

RADHIKA

Oct 29, 2025

·

Stayed 3 nights

good stay. only issue was it takes a long time to get food served around the pool area, quite slow

10

Eric

Jan 25, 2024

·

Stayed 2 nights

My wife and I have stayed at this hotel multiple times as we return to Kisumu to visit family and friends. We are never disappointed. It is a wonderful hotel with excellent staff. The poolside restaurant is particularly good. Highly recommend.

10

Dina

Jan 5, 2024

·

Stayed 1 night

I thought the Acacia Premier Hotel was fabulous. The hotel location was next to a food mart which was perfect as I needed particular items. The food choices for breakfast was plentiful. I was able to eat dinner after a late evening check in and the food was excellent! I will return to this hotel my next time in Kisumu.

10

Diddy

Jul 9, 2025

·

Stayed 1 night

It was amazing I will definitely be back The staff was friendly The rooms was clean and had ac The breakfast was amazing We were able to even get dinner There is WiFi and tv has options to access YouTube for my young one

10

Camille

Apr 8, 2025

·

Stayed 5 nights

Probably the best hotel in Kisumu. Convenient location. Was there for a work trip. Staff was courteous and professional. They had minor issues with printer and electricity shutdowns but nothing that was any kind of major inconvenience for my stay. Also enjoyed the restaurant menu.

4

Michele

Mar 2, 2023

·

Stayed 4 nights

It was convenient and staff were mostly very helpful. Breakfast very disappointing. Restaurant food dull. Internal phone system was broken

8

Robert

Feb 21, 2024

·

Stayed 1 night

Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $168	21 $167	22 $166	23 $164	24 $167	25 $166	26 $166
27 $166	28 $167	29 $167	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $167	2 $167	3 $167
4 $167	5 $171	6 $167	7 $169	8 $167	9 $167	10 $167
11 $167	12 $167	13 $167	14 $171	15 $167	16 $173	17 $167
18 $169	19 $167	20 $166	21 $171	22 $170	23 $167	24 $166
25 $166	26 $170	27 $168	28 $168	29 $170	30 $173	31 $168

Acacia Premier Hotel

About this property

Location

Room options

Presidential Suite

Standard Double Room

Suite, Lake View

Standard Room, 2 Twin Beds

Superior Double Room, 1 King Bed

Superior Room, 2 Twin Beds

Superior Double Room

Standard Room, 1 King Bed

Deluxe Room

Guest reviews of Acacia Premier Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Acacia Premier Hotel

Prices for upcoming dates