Sarova Whitesands Beach Resort & Spa, Mombasa
$213
/ night
Avg. for September
Prices for Sarova Whitesands Beach Resort & Spa, Mombasa
Select dates to see prices and availability
$213
/ night
Avg. for September
Monthly average prices
Nightly prices at Sarova Whitesands Beach Resort & Spa, Mombasa average $173 in May, the cheapest month, and $266 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $206 |
| February | $195 |
| March | $229 |
| April | $223 |
| May | $173 |
| June | $259 |
| July | $221 |
| August | $245 |
| September | $213 |
| October | $230 |
| November | $266 |
| December | $252 |
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Sep · $213
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Most expensive: November (~$266)
Cheapest: May (~$173)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a waterslide, and a fitness center. Additional amenities at this...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a waterslide, and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at Pavilions, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.
Rooms
Make yourself at home in one of the 335 individually decorated guestrooms, featuring minibars (stocked with some free items) and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Location
Located in Mombasa, Sarova Whitesands Beach Resort & Spa, Mombasa is by the ocean, within a 5-minute drive of Haller Park and City Mall. This beach hotel is 0.8 mi (1.3 km) from Bamburi Beach and 3.8 mi (6.2 km) from Nyali Beach.
What's nearby
Bamburi Beach(0.4 miles)
Mombasa Go-Kart(1 miles)
Haller Park(1.3 miles)
City Mall(2.4 miles)
Nyali Beach(3.8 miles)
Mtwapa Mall(4.1 miles)
Wild Waters(4.1 miles)
Mamba Village(4.5 miles)
Mombasa Marine National Park(5.6 miles)
Mombasa Island(7.3 miles)
Jain Temple(7.5 miles)
Sikh Temple(7.5 miles)
Shree Cutch Satsang Swaminarayan Temple(7.7 miles)
Holy Ghost Cathedral(7.7 miles)
Two Tusks(8.1 miles)
Mombasa (MBA-Moi Intl.)(11.6 miles)
Vipingo (VPG)(11.9 miles)
Ukunda (UKA)(27.5 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Along NyalI, Malindi Highway, Mombasa, Kenya
Bamburi Beach (0.4 miles)
Mombasa Go-Kart (1 miles)
Haller Park (1.3 miles)
City Mall (2.4 miles)
Nyali Beach (3.8 miles)
Mtwapa Mall (4.1 miles)
Room options
9
Garden Facing Room
Room details
1 Queen Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
11
Garden Facing Twin Room
Room details
2 Twin Beds
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
8
Sea Facing Room
Room details
1 Full Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
8
Pool Facing Twin Room
Room details
2 Twin Beds
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Presidential Suite
Room details
1 King Bed
, 1 Queen Bed
, 2 Twin Beds
, and 2 Twin Beds
Sleeps 8
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
9
Studio Suite
Room details
1 King Bed
Sleeps 2
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
10
Pool Facing Room
Room details
1 Queen Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Sarova Whitesands Beach Resort & Spa, Mombasa
8.7
Fabulous
Based on 664 verified reviews
Who stays here?
Business
25%
Couple
24%
Family
31%
Group
12%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Across numerous reviews of Sarova Whitesands Beach Resort & Spa, Mombasa, travelers highlight warmly welcoming staff, a beachfront setting with multiple pools and activities, and generally good food, making it popular for families, leisure breaks, and events.
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What guests think
Across numerous reviews of Sarova Whitesands Beach Resort & Spa, Mombasa, travelers highlight warmly welcoming staff, a beachfront setting with multiple pools and activities, and generally good food, making it popular for families, leisure breaks, and events.
Rooms are often described as comfortable and clean with pleasing sea views, though a few guests note dated areas, smaller sizes, allocation mix‑ups, or air‑conditioning and maintenance issues. Breakfast and on‑site dining earn frequent praise for variety, with occasional critiques about coffee, pricing, and consistency. The beach is scenic with snorkeling, but seaweed and beach vendors are mentioned, and a few travelers reported serious security interactions. Expect a lively, well‑equipped beachfront resort with standout service.
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools, a spa, kids’ club, beach access with snorkeling, and lively entertainment are praised across reviews; lifeguards and on‑site bars are also noted.
Related guest reviews
10
Christopher
Mar 12, 2025
·
Stayed 4 nights
Great staff and variety of quality food choices. We really enjoyed our 2 hr snorkelling trip off of the beach. The beach itself is nice for walking ,but expect some salespeople to interrupt you and a fair bit of seaweed in the water. The pools were perfect though for us and our teenagers. All in all, we thoroughly enjoyed our 4 nights at Whitesands.
Great staff and variety of quality food choices. We really enjoyed our 2 hr snorkelling trip off of the beach. The beach itself is nice for walking ,but expect some salespeople to interrupt you and a fair bit of seaweed in the water. The pools were perfect though for us and our teenagers. All in all, we thoroughly enjoyed our 4 nights at Whitesands.
10
TABARA
Nov 23, 2025
·
Stayed 2 nights
Beautiful hotel, well maintained with plenty of areas where you can relax and enjoy a nice breeze! Staff was friendly and courteous. Special thanks to Nelson at the reception who changed my room to sea view, to Bernard at the restaurant and to Ruth at the Tullia spa who restored my back thanks to her divine hands.
Beautiful hotel, well maintained with plenty of areas where you can relax and enjoy a nice breeze! Staff was friendly and courteous. Special thanks to Nelson at the reception who changed my room to sea view, to Bernard at the restaurant and to Ruth at the Tullia spa who restored my back thanks to her divine hands.
10
Carmen
May 5, 2025
·
Stayed 1 night
Great facilities and access to beach, excellent and friendly staff. Has everything you need!
Great facilities and access to beach, excellent and friendly staff. Has everything you need!
10
Birju
Dec 24, 2024
·
Stayed 2 nights
We had a wonderful stay at the hotel - the food is excellent, the property is wonderful, and there are lots of pools across the hotel- including an adult only one. The only downside is that the beach is not clean - there's lots and lots of seaweed all around which if cleaned up would make a big difference
We had a wonderful stay at the hotel - the food is excellent, the property is wonderful, and there are lots of pools across the hotel- including an adult only one. The only downside is that the beach is not clean - there's lots and lots of seaweed all around which if cleaned up would make a big difference
10
Maina
Dec 30, 2023
·
Stayed 4 nights
Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !
Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !
10
Odutola
Jan 27, 2026
·
Stayed 6 nights
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
10
Mary
Mar 18, 2022
·
Stayed 6 nights
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
10
Jane
Jul 27, 2023
·
Stayed 6 nights
Sarova Whitesands is an excellent facility with one of the best beaches in the world. This was our second consecutive stay at the hotel. We loved it so much last year that we returned this summer and stayed for six days and we could have stayed longer. The staff is professional, courteous and responsive to requests. The food is delicious. The variety of pools provides options for children and adults and the rooms are well serviced. I used the Ozone children’s club for my son and the spa and I would give both a 5 star rating. We will be back!!!
Sarova Whitesands is an excellent facility with one of the best beaches in the world. This was our second consecutive stay at the hotel. We loved it so much last year that we returned this summer and stayed for six days and we could have stayed longer. The staff is professional, courteous and responsive to requests. The food is delicious. The variety of pools provides options for children and adults and the rooms are well serviced. I used the Ozone children’s club for my son and the spa and I would give both a 5 star rating. We will be back!!!
10
Adam
Feb 7, 2022
·
Stayed 2 nights
Very nice hotel, we will come again for sure!!! Safe, nice place, nice and clean rooms, wifi works perfect (fast enough even for a video stream and facetime calls, no problems), great food (we recommend all inclusive = includes also number of drinks) and really great hotel staff: very nice, communicative, friendly, all speak very good english. ESPECIALLY MRS. JOYCE FROM COCO BAR DOES AN EXCELLENT JOB!!!
Very nice hotel, we will come again for sure!!! Safe, nice place, nice and clean rooms, wifi works perfect (fast enough even for a video stream and facetime calls, no problems), great food (we recommend all inclusive = includes also number of drinks) and really great hotel staff: very nice, communicative, friendly, all speak very good english. ESPECIALLY MRS. JOYCE FROM COCO BAR DOES AN EXCELLENT JOB!!!
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe clean rooms and well‑kept grounds, with housekeeping generally reliable. A few report issues such as bugs in a room, litter in public areas, or maintenance problems like AC leaks.
Related guest reviews
10
Virendra
Feb 3, 2025
·
Stayed 4 nights
Attentive staff. Clean throughout property. Beautiful landscape. Excellent restaurants. Stayed 5 days and did not have reason to leave the property
Attentive staff. Clean throughout property. Beautiful landscape. Excellent restaurants. Stayed 5 days and did not have reason to leave the property
6
Cassandra
Feb 28, 2023
·
Stayed 1 night
The staff were outstanding. Had the best massage I have ever had at the Spa. The food was better than we have had elsewhere in Africa. The property itself was beautiful and well taken care of! The security was top notch ! However, there were bugs in the room. My friend was completely eaten up with bug bites!!! Our room location was not what was touted to be. The swimming and beach were an utter disappointment. At low tide it smelled and you couldn’t swim.
The staff were outstanding. Had the best massage I have ever had at the Spa. The food was better than we have had elsewhere in Africa. The property itself was beautiful and well taken care of! The security was top notch ! However, there were bugs in the room. My friend was completely eaten up with bug bites!!! Our room location was not what was touted to be. The swimming and beach were an utter disappointment. At low tide it smelled and you couldn’t swim.
10
Kerry
Dec 1, 2022
·
Stayed 19,325 nights
Property was very clean.
Property was very clean.
10
Peter
Jan 27, 2023
·
Stayed 3 nights
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
8
Huzefa
May 14, 2022
·
Stayed 1 night
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
10
Odutola
Jan 27, 2026
·
Stayed 6 nights
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
10
zohrab
Jan 27, 2026
·
Stayed 1 night
Beautiful location and well kept!
Beautiful location and well kept!
8
Nicolas
Jan 13, 2022
·
Stayed 3 nights
Chambres confortables Nourriture bonne Gros point noir: la propreté !! Des papiers et emballages, des verres qui trainent au sol pendant des jours.... On a laissé une assiette 2 jours sans que personne ne s'en occupe sauf les oiseaux. Dommage tant de négligence pour la propreté
Chambres confortables Nourriture bonne Gros point noir: la propreté !! Des papiers et emballages, des verres qui trainent au sol pendant des jours.... On a laissé une assiette 2 jours sans que personne ne s'en occupe sauf les oiseaux. Dommage tant de négligence pour la propreté
10
Lydia
Feb 6, 2026
·
Stayed 3 nights
The room was very comfortable. When we first got there the air conditioning was stuck on very cold. The came and replace the thermostat and all was perfect. Very clean quiet rooms. Nice beds. A great place to stay
The room was very comfortable. When we first got there the air conditioning was stuck on very cold. The came and replace the thermostat and all was perfect. Very clean quiet rooms. Nice beds. A great place to stay
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are typically comfortable with sea views and reliable in‑room basics; some guests mention dated elements, smaller layouts, allocation mix‑ups, or AC problems.
Related guest reviews
10
Caroline Nyambura
Mar 12, 2023
·
Stayed 4 nights
Jacqueline was awesome! She changed our ground floor room to the 2nd floor for a better view of the ocean. Timothy (at lido bar) went above and beyond to make our stay memorable. The entire staff was welcoming and friendly. We enjoyed our stay as usual and will be back soon.
Jacqueline was awesome! She changed our ground floor room to the 2nd floor for a better view of the ocean. Timothy (at lido bar) went above and beyond to make our stay memorable. The entire staff was welcoming and friendly. We enjoyed our stay as usual and will be back soon.
10
Giancarlo
Feb 14, 2026
·
Stayed 2 nights
the hotel is beautiful, great staff, nice rooms
the hotel is beautiful, great staff, nice rooms
10
Rune
Aug 14, 2025
·
Stayed 3 nights
It would be absurd to take a trip to the tropics without heading downwards to the coast. The myth and legacy of Mombasa is also too tempting to not indulge into. Mombasa has several beautiful beaches that are popular destinations for sun-bathing, swimming, walking or just relaxing. Nyali and Bamburi beaches are two fantastic choices with fine hotels and eateries along the shore. For me it´s of great sentimental value to pass by Whitesands, stayed there for film shoots when we were shooting Fanta Commercials at Bamburi Beach and stayed there with the kids when they were small, after a safari. Hotel looks the same - a bit outdated interior wise, but updated and modernised slightly in their rooms, but what makes it is the location. The view from 1st floor over the green patio and the beach is pure magic. Ling swanky palmtrees, beautiful sand, a nice tide, and a nice upgraded Lido Beach Bar that serves both people in the pool as well as in the restaurant. Paulette was very professional there, and deserves praise. She will reach management positions. Also, Karlyne, in the bar, was delivering service at the highest standard, mixing cocktails several times for me, always knowledgeable and very professional. Talkative and friendly in a professional manner. Delivers very high service. I do believe she was a trainee, but a good piece of advise, “hire her”. She will bring more guest to give you guys great reviews. Better than all other hotels on this coast. Locationwise. Class!
It would be absurd to take a trip to the tropics without heading downwards to the coast. The myth and legacy of Mombasa is also too tempting to not indulge into. Mombasa has several beautiful beaches that are popular destinations for sun-bathing, swimming, walking or just relaxing. Nyali and Bamburi beaches are two fantastic choices with fine hotels and eateries along the shore. For me it´s of great sentimental value to pass by Whitesands, stayed there for film shoots when we were shooting Fanta Commercials at Bamburi Beach and stayed there with the kids when they were small, after a safari. Hotel looks the same - a bit outdated interior wise, but updated and modernised slightly in their rooms, but what makes it is the location. The view from 1st floor over the green patio and the beach is pure magic. Ling swanky palmtrees, beautiful sand, a nice tide, and a nice upgraded Lido Beach Bar that serves both people in the pool as well as in the restaurant. Paulette was very professional there, and deserves praise. She will reach management positions. Also, Karlyne, in the bar, was delivering service at the highest standard, mixing cocktails several times for me, always knowledgeable and very professional. Talkative and friendly in a professional manner. Delivers very high service. I do believe she was a trainee, but a good piece of advise, “hire her”. She will bring more guest to give you guys great reviews. Better than all other hotels on this coast. Locationwise. Class!
8
Jayne
Aug 13, 2025
·
Stayed 2 nights
Sea view was great
Sea view was great
6
Dinesh
Aug 18, 2025
·
Stayed 14 nights
I booked and payed for a twin room but was allocated a double room with dated facilities and had to complain to be allocated another double room .Waited for a long time in reception to be allocated a room that was a twin room .
I booked and payed for a twin room but was allocated a double room with dated facilities and had to complain to be allocated another double room .Waited for a long time in reception to be allocated a room that was a twin room .
8
Huzefa
May 14, 2022
·
Stayed 1 night
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
10
Kinson W.C.
Feb 6, 2026
·
Stayed 1 night
Room was great, service excellent
Room was great, service excellent
10
Lydia
Feb 6, 2026
·
Stayed 3 nights
The room was very comfortable. When we first got there the air conditioning was stuck on very cold. The came and replace the thermostat and all was perfect. Very clean quiet rooms. Nice beds. A great place to stay
The room was very comfortable. When we first got there the air conditioning was stuck on very cold. The came and replace the thermostat and all was perfect. Very clean quiet rooms. Nice beds. A great place to stay
10
Adam
Feb 7, 2022
·
Stayed 2 nights
Very nice hotel, we will come again for sure!!! Safe, nice place, nice and clean rooms, wifi works perfect (fast enough even for a video stream and facetime calls, no problems), great food (we recommend all inclusive = includes also number of drinks) and really great hotel staff: very nice, communicative, friendly, all speak very good english. ESPECIALLY MRS. JOYCE FROM COCO BAR DOES AN EXCELLENT JOB!!!
Very nice hotel, we will come again for sure!!! Safe, nice place, nice and clean rooms, wifi works perfect (fast enough even for a video stream and facetime calls, no problems), great food (we recommend all inclusive = includes also number of drinks) and really great hotel staff: very nice, communicative, friendly, all speak very good english. ESPECIALLY MRS. JOYCE FROM COCO BAR DOES AN EXCELLENT JOB!!!
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive and responsive across departments. Occasional issues include a check‑in delay, uneven restaurant service, and a few serious security interactions.
Related guest reviews
10
Gilbert
Jun 24, 2024
·
Stayed 1 night
Service is amazing. One of the best resorts I’ve ever been to.
Service is amazing. One of the best resorts I’ve ever been to.
8
Helen
Aug 1, 2023
·
Stayed 5 nights
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
10
Alon
Dec 21, 2025
·
Stayed 3 nights
Every single one of the staff was just outstanding.
Every single one of the staff was just outstanding.
2
Paula
Sep 14, 2025
·
Stayed 1 night
Overall stay excellent however I can't recommend because of the way I was treated by hotel security, that also involved Kenyan police for taking video & photography. I inquired & was told upon arrival feel free to take content. Only days later to be singled out & questioned who gave me permission. Security stated guess complaints of me taking their images & security concerns. Both unfounded & lies. From demands to view my content no such photos or videos found. About security, as a visitor who came in peace, meaning no harm. How would I know their security concerns? To cover their error I was ask to delete 2 videos. One from my room view of ocean, that had a entrance from the beach. How would I know that concern? And I am sure hundreds have taken same view. It's their job to mitigate security concerns. And not by harassing guest. Any person wishing to do harm will be more covert. There are many ways to secure images without being noticed. The other video demanded to be deleted was the one I took of security guard. I had plan to bring this matter to the attention of management & want to show who it was. Had he not approached me no recording would have been taken. Being falsely accused, I am stopped from leaving & treated liked a criminal & being embarrassed at front exit. With 3 security persons and 2 Kenyan police for taking videos. The trauma of this experience has caused me to not rest well. I will not return there & advise friends & family not to as well. Exp. ruined!
Overall stay excellent however I can't recommend because of the way I was treated by hotel security, that also involved Kenyan police for taking video & photography. I inquired & was told upon arrival feel free to take content. Only days later to be singled out & questioned who gave me permission. Security stated guess complaints of me taking their images & security concerns. Both unfounded & lies. From demands to view my content no such photos or videos found. About security, as a visitor who came in peace, meaning no harm. How would I know their security concerns? To cover their error I was ask to delete 2 videos. One from my room view of ocean, that had a entrance from the beach. How would I know that concern? And I am sure hundreds have taken same view. It's their job to mitigate security concerns. And not by harassing guest. Any person wishing to do harm will be more covert. There are many ways to secure images without being noticed. The other video demanded to be deleted was the one I took of security guard. I had plan to bring this matter to the attention of management & want to show who it was. Had he not approached me no recording would have been taken. Being falsely accused, I am stopped from leaving & treated liked a criminal & being embarrassed at front exit. With 3 security persons and 2 Kenyan police for taking videos. The trauma of this experience has caused me to not rest well. I will not return there & advise friends & family not to as well. Exp. ruined!
10
Anthony
Feb 17, 2025
·
Stayed 4 nights
The service at Whitesands was wonderful. The staff are all very pleasant and helpful. We really enjoyed our stay.
The service at Whitesands was wonderful. The staff are all very pleasant and helpful. We really enjoyed our stay.
8
Edem
Nov 1, 2025
·
Stayed 4 nights
The property was great and will be great for family vacations. Apart from the hiccup at check-in the staff were generally pleasant. Special shout to Winnie from my group. Can’t really remember her name but starts with an ‘N’ from housekeeping did check-up again to make sure everything was ok. Thanks for the fruits too…
The property was great and will be great for family vacations. Apart from the hiccup at check-in the staff were generally pleasant. Special shout to Winnie from my group. Can’t really remember her name but starts with an ‘N’ from housekeeping did check-up again to make sure everything was ok. Thanks for the fruits too…
10
Odutola
Jan 27, 2026
·
Stayed 6 nights
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
2
Jason
Aug 20, 2025
·
Stayed 4 nights
So upon our arrival we were greates with delicious drinks and had a nice check. We are upgraded so the room was immaculate. The staff was very nice and attentive and the food that everyone mention was spot on. Now the reason i am giving this place 1 star is on our second night we notice one of the officers in fatigue outfits holding the large gun being very creepy and disturbing the women on the property. My wife went to the washroom where she was whistled at by one of them. This was Friday aug. 15th a lottle after 9pm. When my wife informed me i calmly approached them to assess the situation and was responded with shut up American the hotel cannot save you if we decide to arrest you. At that point with them holding Ak-47's in another country i really could not do much. One of them was extremely aggressive which i also noticed he had predatory eyes if this makes sense. As a lawyer i have to read people very well and i can see the sexual predatory look. For that reason my wife did not feel safe i spoke with a couple guest who also said there wives did not feel safe with those two men. This is a very serious accusation that should be delt with in house I strongly do recommend any guest staying there until that man is relieved from his job. I will also follow up with corporate until this sexual predator is fired.
So upon our arrival we were greates with delicious drinks and had a nice check. We are upgraded so the room was immaculate. The staff was very nice and attentive and the food that everyone mention was spot on. Now the reason i am giving this place 1 star is on our second night we notice one of the officers in fatigue outfits holding the large gun being very creepy and disturbing the women on the property. My wife went to the washroom where she was whistled at by one of them. This was Friday aug. 15th a lottle after 9pm. When my wife informed me i calmly approached them to assess the situation and was responded with shut up American the hotel cannot save you if we decide to arrest you. At that point with them holding Ak-47's in another country i really could not do much. One of them was extremely aggressive which i also noticed he had predatory eyes if this makes sense. As a lawyer i have to read people very well and i can see the sexual predatory look. For that reason my wife did not feel safe i spoke with a couple guest who also said there wives did not feel safe with those two men. This is a very serious accusation that should be delt with in house I strongly do recommend any guest staying there until that man is relieved from his job. I will also follow up with corporate until this sexual predator is fired.
10
dollar trambaklal
Oct 7, 2024
·
Stayed 13 nights
Great staff and a service with a smile every time.
Great staff and a service with a smile every time.
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
Location
Beachfront location with ocean views is a major highlight; snorkeling and coral reefs are nearby, Nyali shopping and restaurants are accessible, and the airport is relatively close. Seaweed and beach vendors are noted.
Related guest reviews
10
George
Jul 21, 2022
·
Stayed 2 nights
Great and beautiful resort for both business and leisure. Very friendly and helpful staff. Great food.
Great and beautiful resort for both business and leisure. Very friendly and helpful staff. Great food.
10
Christopher
Mar 12, 2025
·
Stayed 4 nights
Great staff and variety of quality food choices. We really enjoyed our 2 hr snorkelling trip off of the beach. The beach itself is nice for walking ,but expect some salespeople to interrupt you and a fair bit of seaweed in the water. The pools were perfect though for us and our teenagers. All in all, we thoroughly enjoyed our 4 nights at Whitesands.
Great staff and variety of quality food choices. We really enjoyed our 2 hr snorkelling trip off of the beach. The beach itself is nice for walking ,but expect some salespeople to interrupt you and a fair bit of seaweed in the water. The pools were perfect though for us and our teenagers. All in all, we thoroughly enjoyed our 4 nights at Whitesands.
10
Rupert
Oct 8, 2025
·
Stayed 2 nights
Ideally located hotel for meetings and visits locally - Friendly and helpful staff
Ideally located hotel for meetings and visits locally - Friendly and helpful staff
10
Junaid
Aug 10, 2025
·
Stayed 3 nights
It's an amazing resort with friendly staff, great food and nice amenities. It's easy to get a cab and go nearby shopping centres and restaurants in Nyali. In general it's 1 of the top 3 beach hotels/resorts ti stay at on the north coast of Mombasa.
It's an amazing resort with friendly staff, great food and nice amenities. It's easy to get a cab and go nearby shopping centres and restaurants in Nyali. In general it's 1 of the top 3 beach hotels/resorts ti stay at on the north coast of Mombasa.
10
Rune
Aug 14, 2025
·
Stayed 3 nights
It would be absurd to take a trip to the tropics without heading downwards to the coast. The myth and legacy of Mombasa is also too tempting to not indulge into. Mombasa has several beautiful beaches that are popular destinations for sun-bathing, swimming, walking or just relaxing. Nyali and Bamburi beaches are two fantastic choices with fine hotels and eateries along the shore. For me it´s of great sentimental value to pass by Whitesands, stayed there for film shoots when we were shooting Fanta Commercials at Bamburi Beach and stayed there with the kids when they were small, after a safari. Hotel looks the same - a bit outdated interior wise, but updated and modernised slightly in their rooms, but what makes it is the location. The view from 1st floor over the green patio and the beach is pure magic. Ling swanky palmtrees, beautiful sand, a nice tide, and a nice upgraded Lido Beach Bar that serves both people in the pool as well as in the restaurant. Paulette was very professional there, and deserves praise. She will reach management positions. Also, Karlyne, in the bar, was delivering service at the highest standard, mixing cocktails several times for me, always knowledgeable and very professional. Talkative and friendly in a professional manner. Delivers very high service. I do believe she was a trainee, but a good piece of advise, “hire her”. She will bring more guest to give you guys great reviews. Better than all other hotels on this coast. Locationwise. Class!
It would be absurd to take a trip to the tropics without heading downwards to the coast. The myth and legacy of Mombasa is also too tempting to not indulge into. Mombasa has several beautiful beaches that are popular destinations for sun-bathing, swimming, walking or just relaxing. Nyali and Bamburi beaches are two fantastic choices with fine hotels and eateries along the shore. For me it´s of great sentimental value to pass by Whitesands, stayed there for film shoots when we were shooting Fanta Commercials at Bamburi Beach and stayed there with the kids when they were small, after a safari. Hotel looks the same - a bit outdated interior wise, but updated and modernised slightly in their rooms, but what makes it is the location. The view from 1st floor over the green patio and the beach is pure magic. Ling swanky palmtrees, beautiful sand, a nice tide, and a nice upgraded Lido Beach Bar that serves both people in the pool as well as in the restaurant. Paulette was very professional there, and deserves praise. She will reach management positions. Also, Karlyne, in the bar, was delivering service at the highest standard, mixing cocktails several times for me, always knowledgeable and very professional. Talkative and friendly in a professional manner. Delivers very high service. I do believe she was a trainee, but a good piece of advise, “hire her”. She will bring more guest to give you guys great reviews. Better than all other hotels on this coast. Locationwise. Class!
10
Peter
Jan 27, 2023
·
Stayed 3 nights
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
10
zohrab
Jan 27, 2026
·
Stayed 1 night
Beautiful location and well kept!
Beautiful location and well kept!
8
Ola
Nov 23, 2022
·
Stayed 3 nights
Hotellet er førsteklasses, beliggeheten er topp, bare en halvtime fra flyplassen (litt lettere tilgjengelig enn Diani-stranden), flotte korallrev rett utenfor, havfiske og ikke så mange masete folk på stranden. Stille, beskyttede områder der man kan ligge under palmene og skue utover havet og se skipene gå ut og inn av Mombasa havn. Flott å bade ved høyvann, ved lavvann kan man gå ut og se på gullfisker og koraller, og gjerne snorkle. Bevæpnede soldater patruljerer området, det gir en følelse av trygghet, men gir samtidig en påminnelse om hvor usikker verden har blitt. Denne gangen fikk oppholdet en litt uheldig start, da hotellbilen ikke kom og hentet meg som avtalt (derav redusert service-karakter), men etteravtale med hotellet tok jeg en vanlig taxi og det gikk helt greit. Uber er også et godt og rimeligere alternativ. Var der første gang på 1980-tallet, og kommer sikkert tilbake.
Hotellet er førsteklasses, beliggeheten er topp, bare en halvtime fra flyplassen (litt lettere tilgjengelig enn Diani-stranden), flotte korallrev rett utenfor, havfiske og ikke så mange masete folk på stranden. Stille, beskyttede områder der man kan ligge under palmene og skue utover havet og se skipene gå ut og inn av Mombasa havn. Flott å bade ved høyvann, ved lavvann kan man gå ut og se på gullfisker og koraller, og gjerne snorkle. Bevæpnede soldater patruljerer området, det gir en følelse av trygghet, men gir samtidig en påminnelse om hvor usikker verden har blitt. Denne gangen fikk oppholdet en litt uheldig start, da hotellbilen ikke kom og hentet meg som avtalt (derav redusert service-karakter), men etteravtale med hotellet tok jeg en vanlig taxi og det gikk helt greit. Uber er også et godt og rimeligere alternativ. Var der første gang på 1980-tallet, og kommer sikkert tilbake.
10
Lillian
Jul 10, 2023
·
Stayed 3 nights
Had a great time, excellent view, very clean, enjoyed the delicious food, staff very friendly, hope to visit again.
Had a great time, excellent view, very clean, enjoyed the delicious food, staff very friendly, hope to visit again.
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on‑site restaurants receive regular praise for variety and quality, with popular touches like specialty venues and daytime food stations. Some guests cite high prices, weak coffee, or inconsistent dinner quality.
Related guest reviews
8
Melissa
Jun 24, 2024
·
Stayed 5 nights
Lovely facilities, very clean rooms. Staff were friendly, helpful and courteous. Dinner options on the first night buffet were fantastic - seafood galore! Saturday breakfast with bubbles was a nice touch. As the week progressed the food quality and options became much the same fare with small pockets of variation. The fruit selection for breakfast was wonderful but management need to make it more accessible to multiple guests at a time as waiting and pushing in became an exhausting problem. The plastic sunbeds along the seafront need to be updated, the Lamu style beds in the seafront are a big hit. Having single beds would help with overall availability for guests, especially when busy. Great hotel and a fantastic stay.
Lovely facilities, very clean rooms. Staff were friendly, helpful and courteous. Dinner options on the first night buffet were fantastic - seafood galore! Saturday breakfast with bubbles was a nice touch. As the week progressed the food quality and options became much the same fare with small pockets of variation. The fruit selection for breakfast was wonderful but management need to make it more accessible to multiple guests at a time as waiting and pushing in became an exhausting problem. The plastic sunbeds along the seafront need to be updated, the Lamu style beds in the seafront are a big hit. Having single beds would help with overall availability for guests, especially when busy. Great hotel and a fantastic stay.
10
Guy
Oct 10, 2025
·
Stayed 10 nights
My 3rd visit, and it is now hard to envisage going anywhere else. It really is close to perfection. The facilities are exceptional, the staff equally so. So friendly (and genuinely, you dont get the impression they are told to be so) the restaurants are excellent with a huge variety every day. The rooms are excellent and the beaches are unreal.
My 3rd visit, and it is now hard to envisage going anywhere else. It really is close to perfection. The facilities are exceptional, the staff equally so. So friendly (and genuinely, you dont get the impression they are told to be so) the restaurants are excellent with a huge variety every day. The rooms are excellent and the beaches are unreal.
8
Helen
Aug 1, 2023
·
Stayed 5 nights
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
10
Janet
Oct 13, 2023
·
Stayed 2 nights
The food was so good and the staff was incredible.
The food was so good and the staff was incredible.
10
Peter
Jan 27, 2023
·
Stayed 3 nights
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
10
Odutola
Jan 27, 2026
·
Stayed 6 nights
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved The food was excellent, and the food and ice cream stalls during the day were very helpful. We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already
10
DELILAH
Jan 21, 2026
·
Stayed 3 nights
Staff was amazing . Food at Thai Chi by the sea was one of the best in Thai food and fresh sea food . Overall it was a great experience for me & my family .
Staff was amazing . Food at Thai Chi by the sea was one of the best in Thai food and fresh sea food . Overall it was a great experience for me & my family .
10
Shuaib
Aug 24, 2025
·
Stayed 4 nights
A definite repeat. Great breakfast and dinner. Wonderful setting. Great service. Coffee needs improvement though. Tried regular black and espresso neither of which were any good.
A definite repeat. Great breakfast and dinner. Wonderful setting. Great service. Coffee needs improvement though. Tried regular black and espresso neither of which were any good.
10
Mary
Mar 18, 2022
·
Stayed 6 nights
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
10
Shaheera
Aug 29, 2025
·
Stayed 2 nights
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch. The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful. There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable. I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!
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AI-generated summary based on recent guest reviews
10
Thomas
Jul 19, 2026
·
Stayed 9 nights
Good hotel right on the beach, with a varied setup of different pools, 4 restaurants and a beach bar called Coco's. Stayed for 8 nights. Good service standards throughout, but the all the staff at Coco's were particularly great. Will absolutely consider going back. Only slight downside is there are very few restaurants in the near area outside the hotel itself. For that, a quick and cheap Uber ride on the terrible gravel dirt road over to Nyali is recommended.
Good hotel right on the beach, with a varied setup of different pools, 4 restaurants and a beach bar called Coco's. Stayed for 8 nights. Good service standards throughout, but the all the staff at Coco's were particularly great. Will absolutely consider going back. Only slight downside is there are very few restaurants in the near area outside the hotel itself. For that, a quick and cheap Uber ride on the terrible gravel dirt road over to Nyali is recommended.
10
Komal
Jul 12, 2026
·
Stayed 2 nights
We had a great stay at Whitesands! I have been many times and it never disappoints. Great to see the upgrades to the hotel. The room was very comfortable, the amenities were fantastic, and the food was great as always. The kids loved the kids club and all the staff were so attentive to them - definitely a great place for kids. We will be back!
We had a great stay at Whitesands! I have been many times and it never disappoints. Great to see the upgrades to the hotel. The room was very comfortable, the amenities were fantastic, and the food was great as always. The kids loved the kids club and all the staff were so attentive to them - definitely a great place for kids. We will be back!
10
Kevin
Jul 7, 2026
·
Stayed 2 nights
This is a beautiful sprawling property right along the beach. My room was clean and comfortable, spacious and well-appointed. The staff was friendly, accommodating, and helpful when needed. The dinner and breakfast buffets are excellent and sumptuous with a wide variety of choices (minus the monkey stealing the apple from my breakfast plate). This is a place worth staying in and coming back to.
This is a beautiful sprawling property right along the beach. My room was clean and comfortable, spacious and well-appointed. The staff was friendly, accommodating, and helpful when needed. The dinner and breakfast buffets are excellent and sumptuous with a wide variety of choices (minus the monkey stealing the apple from my breakfast plate). This is a place worth staying in and coming back to.
8
Farah
May 30, 2026
·
Stayed 3 nights
First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!
First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!
8
Zablon Afera
May 26, 2026
·
Stayed 3 nights
Everything is great but don't rely on the hotel for an airport pickup or for the front desk to answer their phone
Everything is great but don't rely on the hotel for an airport pickup or for the front desk to answer their phone
FAQs about Sarova Whitesands Beach Resort & Spa, Mombasa
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
Is breakfast offered at the hotel?
Yes, breakfast is available, and guests can enjoy breakfast in the room. The specific type and cost are not detailed.
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 14:00, and check-out is until 10:30. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 30 per person (one-way) and USD 15 for children aged 4 to 12 years. Guests must arrange transfers by contacting the property before travel.
What accessibility features does the hotel offer?
The property has limited wheelchair accessibility. Specific features include elevators and step-free entrances.
What is the hotel's location in relation to nearby attractions?
The hotel is located along the Malindi Highway in Mombasa, within a 5-minute drive of Haller Park and City Mall. It is 0.8 mi (1.3 km) from Bamburi Beach and 3.8 mi (6.2 km) from Nyali Beach.
Does the hotel have a swimming pool?
Yes, the property features 5 outdoor swimming pools, including a children's pool. The pools are operational seasonally.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property does not provide specific information about extra beds or cribs. Guests are encouraged to contact the hotel for details regarding availability and any associated costs.
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Instant AI responses are based on hotel information
Considering this hotel for your Mombasa trip?
What do room rates usually look like at Sarova Whitesands Beach Resort & Spa, Mombasa?
Over the next 60–90 days, room rates at Sarova Whitesands Beach Resort & Spa in Mombasa typically land around $263 a night for two guests, ranging from $253 to $383 on available dates.
When is the best time to visit Sarova Whitesands Beach Resort & Spa, Mombasa for fewer crowds?
Demand at Sarova Whitesands Beach Resort & Spa in Mombasa peaks in August and is lowest in May, so early autumn and late winter see heavier crowds while May is the quietest month to visit.
Which month is cheapest to stay at Sarova Whitesands Beach Resort & Spa, Mombasa?
May is the cheapest month to stay at Sarova Whitesands Beach Resort & Spa in Mombasa, averaging $216 a night; November is the priciest at $332. May is also the quietest month for demand, while August is the busiest.
What’s nearby and who is Sarova Whitesands Beach Resort & Spa, Mombasa good for?
Sarova Whitesands Beach Resort & Spa in Mombasa sits close to Bamburi Beach, Haller Park and Mombasa Marine National Park, making it ideal for families and business travellers who want beach time plus outdoor attractions and spa relaxation.
How does the nightly price at Sarova Whitesands Beach Resort & Spa, Mombasa in Mombasa compare to recent weeks?
The current price at Sarova Whitesands Beach Resort & Spa, Mombasa in Mombasa is $252 per night for 2 guests, which is low for this hotel: about 10% below its $285 average over the last 60 days. Most nights over that period fell between $176 and $446.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 226.81113829637147USD
- 2026-09-21: 191.19405295628357USD
- 2026-09-22: 189.54775178022766USD
- 2026-09-23: 191.1431655USD
- 2026-09-24: 191.1431655USD
- 2026-09-25: 191.26459470721434USD
- 2026-09-26: 189.30897487261961USD
- 2026-09-27: 250.10324669018556USD
- 2026-09-28: 252.7858827375641USD
- 2026-09-29: 252.7858827375641USD
- 2026-09-30: 382.2633834723816USD
- 2026-10-01: 382.2633834723816USD
- 2026-10-02: 252.7858827375641USD
- 2026-10-03: 252.73101887763977USD
- 2026-10-04: 250.0132608509674USD
- 2026-10-05: 252.73101887763977USD
- 2026-10-06: 252.58450504481507USD
- 2026-10-07: 252.7858827375641USD
- 2026-10-08: 252.60745257243346USD
- 2026-10-09: 252.7858827375641USD
- 2026-10-10: 252.7858827375641USD
- 2026-10-11: 252.7858827375641USD
- 2026-10-12: 252.74669676864625USD
- 2026-10-13: 252.73101887763977USD
- 2026-10-14: 252.7858827375641USD
- 2026-10-15: 263.7779061215515USD
- 2026-10-16: 252.74669676864625USD
- 2026-10-17: 252.7858827375641USD
- 2026-10-18: 252.7858827375641USD
- 2026-10-19: 252.7858827375641USD
- 2026-10-20: 261.47146938954165USD
- 2026-10-21: 252.74669676864625USD
- 2026-10-22: 252.8564069712982USD
- 2026-10-23: 252.74669676864625USD
- 2026-10-24: 252.76235714245607USD
- 2026-10-25: 252.74669676864625USD
- 2026-10-26: 252.7858827375641USD
- 2026-10-27: 252.73101887763977USD
- 2026-10-28: 252.8015431113739USD
- 2026-10-29: 252.8015431113739USD
- 2026-10-30: 262.43892664361573USD
- 2026-10-31: 261.11334782112124USD
- 2026-11-01: 266.5243222819519USD
- 2026-11-02: 275.81528573313904USD
- 2026-11-03: 382.2633834723816USD
- 2026-11-04: 382.2633834723816USD
- 2026-11-05: 323.6362691562195USD
- 2026-11-06: 382.2633834723816USD
- 2026-11-07: 263.7264756321716USD
- 2026-11-08: 263.6794594763489USD
- 2026-11-09: 280.1138656547699USD
- 2026-11-10: 289.21841109915164USD
- 2026-11-11: 280.1138656547699USD
- 2026-11-12: 266.4537980482178USD
- 2026-11-13: 266.5243222819519USD
- 2026-11-14: 266.40676437519835USD
- 2026-11-15: 266.40676437519835USD
- 2026-11-16: 275.81528573313904USD
- 2026-11-17: 266.4537980482178USD
- 2026-11-18: 266.46945842202757USD
- 2026-11-19: 266.3989341882935USD
- 2026-11-20: 266.4537980482178USD
Guests must transfer to the property via required shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Airport shuttle fee: USD 30 per person (one-way)
- Airport shuttle fee per child: USD 15 (from 4 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Garden
Golf Course (nearby)
Beach (Nearby)
Windsurfing
Playground
Child Pool
Pool Outdoor
Live Music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Packed Lunches
Breakfast in the Room
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi