Serena Beach Resort & Spa
$244
/ night
Avg. for September
Prices for Serena Beach Resort & Spa
Select dates to see prices and availability
$244
/ night
Avg. for September
Monthly average prices
Nightly prices at Serena Beach Resort & Spa average $184 in May, the cheapest month, and $296 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $256 |
| February | $209 |
| March | $194 |
| April | $201 |
| May | $184 |
| June | $202 |
| July | $227 |
| August | $228 |
| September | $244 |
| October | $235 |
| November | $270 |
| December | $296 |
J
F
M
A
M
J
J
A
Sep · $244
S
O
N
D
Most expensive: December (~$296)
Cheapest: May (~$184)
About this property
Experience luxury at this 5-star beach hotel with a full-service spa, outdoor tennis courts, and multiple dining options.
Location
Located on a private beach, Serena Beach Resort and Spa is in Shanzu, a neighborhood in Mombasa. Mtwapa Mall and City Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nyali Beach and Haller Park. Wild Waters and Mamba Village are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Room options
9
Family Room
Room details
1 King Bed
and 2 Twin Beds
Sleeps 2
581 ft²
Courtyard ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate BathroomAccessible by Stairs
6
Deluxe Twin Garden View Room
Room details
2 Twin Beds
Sleeps 2
215 ft²
Garden ViewBalconyAir ConditioningSafety Deposit BoxPrivate BathroomAccessible by Stairs
1
Superior Room Sea View
Room details
1 King Bed
2 Twin Beds
Sleeps 2
388 ft²
Garden ViewSea ViewAir ConditioningSafety Deposit BoxPrivate BathroomAccessible by Stairs
1
Superior Room
Room details
1 King Bed
2 Twin Beds
Sleeps 2
312 ft²
Courtyard ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate BathroomAccessible by Stairs
4
Deluxe Queen Room Garden View
Room details
1 Queen Bed
Sleeps 2
215 ft²
Courtyard ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate BathroomAccessible by Stairs
1
Zanzibar Suite Garden View
Room details
1 Queen Bed
1 Sofa Bed
Sleeps 2
517 ft²
Garden ViewBalconyAir ConditioningSafety Deposit BoxSofa BedAccessible by Stairs
Room #38550709
Room #38550711
Guest reviews of Serena Beach Resort & Spa
8
Good
Based on 66 verified reviews
Who stays here?
Business
17%
Couple
38%
Family
24%
Group
11%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Serena Beach Resort & Spa stands out for warm, attentive staff and serene oceanfront grounds, while a few guests flag dated elements, occasional maintenance and beach upkeep issues, and some noise from evening entertainment.
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What guests think
Across recent reviews, Serena Beach Resort & Spa stands out for warm, attentive staff and serene oceanfront grounds, while a few guests flag dated elements, occasional maintenance and beach upkeep issues, and some noise from evening entertainment.
Rooms are generally comfortable and spacious, with some offering sea views, though a minority report dated decor or small repair needs. Resort facilities draw praise, including the pool, spa, kids club, and complimentary non motorized water sports. Dining is widely enjoyed, with praised restaurant options such as Jahazi Grill, although several guests want more variety and better value. Expect a relaxing beachfront stay with standout service and plenty to do, plus a few quirks typical of an older resort.
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AI-generated summary based on recent guest reviews
Facilities
Guests praise the pool, spa, kids club, and complimentary non motorized water sports like kayaks and catamarans. Evening entertainment creates a lively atmosphere, though some note it can be loud near certain areas.
Related guest reviews
10
Paul
Apr 19, 2025
·
Stayed 7 nights
The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
10
Nicholas
Aug 15, 2024
·
Stayed 7 nights
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
10
Olga
Jul 7, 2024
·
Stayed 5 nights
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
8
Steve
Mar 11, 2025
·
Stayed 6 nights
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
10
Dianah
Jul 13, 2023
·
Stayed 2 nights
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
10
Sona
Feb 20, 2025
·
Stayed 2 nights
This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.
This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.
10
Mark
May 13, 2023
·
Stayed 3 nights
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
10
Edgardo
Oct 25, 2025
·
Stayed 2 nights
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
10
Ole
Oct 18, 2024
·
Stayed 3 nights
Really nice place, Good pool and a beautiful beach. Lots af monkeys in the garden. Wonderfull staff
Really nice place, Good pool and a beautiful beach. Lots af monkeys in the garden. Wonderfull staff
10
Yusuf
Oct 31, 2025
·
Stayed 8 nights
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews note clean rooms and well kept grounds. However, several mention maintenance or hygiene issues such as worn fixtures, mould, mosquitos in one room, and beach or seafront areas needing better cleaning.
Related guest reviews
8
Gilles
Apr 30, 2025
·
Stayed 2 nights
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
2
David
Dec 11, 2022
·
Stayed 2 nights
Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,
Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,
10
Olga
Jul 7, 2024
·
Stayed 5 nights
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
6
tasheer
Oct 1, 2024
·
Stayed 3 nights
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
8
Miriam
Dec 28, 2024
·
Stayed 7 nights
Serena Beach Hotel is well located, had beautiful timeless architecture and wonderful ambience. The staff made our stay special, very attentive, pleasant and wet had lots of laughter with them. The Chef is outstanding, all the meals and snacks were well prepared, with a diverse presentation of food and drink. The sea front needs some cleaning attention otherwise we enjoyed cooling off in the ocean, very safe and comfortable to swim, even for the little ones. We will be back!
Serena Beach Hotel is well located, had beautiful timeless architecture and wonderful ambience. The staff made our stay special, very attentive, pleasant and wet had lots of laughter with them. The Chef is outstanding, all the meals and snacks were well prepared, with a diverse presentation of food and drink. The sea front needs some cleaning attention otherwise we enjoyed cooling off in the ocean, very safe and comfortable to swim, even for the little ones. We will be back!
8
Steve
Mar 11, 2025
·
Stayed 6 nights
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
10
Vikas
Aug 3, 2023
·
Stayed 1 night
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
8
Susan
May 6, 2025
·
Stayed 5 nights
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
10
Edgardo
Oct 25, 2025
·
Stayed 2 nights
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
8
Simone
Jan 5, 2026
·
Stayed 2 nights
O quarto era bem limpo. Tudo bem acima da média para o local. Funcionários muito simpáticos!
O quarto era bem limpo. Tudo bem acima da média para o local. Funcionários muito simpáticos!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with some offering beach views and appealing Swahili style decor. A number of guests report dated elements, minor repair needs, and potential noise near evening entertainment.
Related guest reviews
6
Mazaher
Feb 22, 2024
·
Stayed 5 nights
Good rooms service Room cupboard door some tapes need fixing
Good rooms service Room cupboard door some tapes need fixing
8
Gilles
Apr 30, 2025
·
Stayed 2 nights
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
10
Paul
Apr 19, 2025
·
Stayed 7 nights
The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
10
Olga
Jul 7, 2024
·
Stayed 5 nights
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
6
tasheer
Oct 1, 2024
·
Stayed 3 nights
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
8
Steve
Mar 11, 2025
·
Stayed 6 nights
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.
10
ADANMA
Jul 22, 2025
·
Stayed 4 nights
Lovely. Overlooks the ocean. Nice rooms
Lovely. Overlooks the ocean. Nice rooms
8
Susan
May 6, 2025
·
Stayed 5 nights
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
10
Yusuf
Oct 31, 2025
·
Stayed 8 nights
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
10
Michael
Nov 24, 2023
·
Stayed 2 nights
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
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AI-generated summary based on recent guest reviews
Service
Service is a standout, with warm, professional staff who often go above and beyond, including flexible check out and special requests. A few negatives include a missed airport pickup and isolated lapses.
Related guest reviews
10
Rupin
Jan 30, 2023
·
Stayed 4 nights
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners. We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners. We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
10
Ndegwa
Oct 5, 2024
·
Stayed 1 night
Excellent stay and service as always. Will be back!
Excellent stay and service as always. Will be back!
8
Ndegwa
Jan 5, 2023
·
Stayed 19,361 nights
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
10
Ayana
Nov 19, 2024
·
Stayed 4 nights
Beautiful surroundings and attentive staff
Beautiful surroundings and attentive staff
10
Dale
May 27, 2023
·
Stayed 3 nights
Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.
Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.
10
Dianah
Jul 13, 2023
·
Stayed 2 nights
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
8
Susan
May 6, 2025
·
Stayed 5 nights
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
10
Delia
May 31, 2024
·
Stayed 4 nights
The staff was friendly and very attentive.
The staff was friendly and very attentive.
10
Edgardo
Oct 25, 2025
·
Stayed 2 nights
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
10
Yusuf
Oct 31, 2025
·
Stayed 8 nights
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
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AI-generated summary based on recent guest reviews
Location
Beachfront setting on Kenya's coast with scenic grounds and easy beach access; some guests enjoyed nearby marine activities and a relatively quiet shore. Occasional construction, beach maintenance concerns, or external music affected the experience for a few.
Related guest reviews
8
Gilles
Apr 30, 2025
·
Stayed 2 nights
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
10
Martin
Jan 30, 2023
·
Stayed 4 nights
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception. The food was nice and reasonably priced. I would stay again
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception. The food was nice and reasonably priced. I would stay again
10
Nicholas
Aug 15, 2024
·
Stayed 7 nights
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
10
Olga
Jul 7, 2024
·
Stayed 5 nights
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
8
Miriam
Dec 28, 2024
·
Stayed 7 nights
Serena Beach Hotel is well located, had beautiful timeless architecture and wonderful ambience. The staff made our stay special, very attentive, pleasant and wet had lots of laughter with them. The Chef is outstanding, all the meals and snacks were well prepared, with a diverse presentation of food and drink. The sea front needs some cleaning attention otherwise we enjoyed cooling off in the ocean, very safe and comfortable to swim, even for the little ones. We will be back!
Serena Beach Hotel is well located, had beautiful timeless architecture and wonderful ambience. The staff made our stay special, very attentive, pleasant and wet had lots of laughter with them. The Chef is outstanding, all the meals and snacks were well prepared, with a diverse presentation of food and drink. The sea front needs some cleaning attention otherwise we enjoyed cooling off in the ocean, very safe and comfortable to swim, even for the little ones. We will be back!
8
hai
Mar 17, 2025
·
Stayed 8 nights
L’hôtel est plutôt bien par contre il est vieillot ( 50ans le mois prochain La nourriture est bonne et personnel très disponible . La plage était en traveaux ce qui était désagréable ( bétonnière , tracteur .
L’hôtel est plutôt bien par contre il est vieillot ( 50ans le mois prochain La nourriture est bonne et personnel très disponible . La plage était en traveaux ce qui était désagréable ( bétonnière , tracteur .
10
Vikas
Aug 3, 2023
·
Stayed 1 night
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
10
ADANMA
Jul 22, 2025
·
Stayed 4 nights
Lovely. Overlooks the ocean. Nice rooms
Lovely. Overlooks the ocean. Nice rooms
10
Sona
Feb 20, 2025
·
Stayed 2 nights
This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.
This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.
10
Michael
Nov 24, 2023
·
Stayed 2 nights
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
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AI-generated summary based on recent guest reviews
Dining
Food quality is widely praised, with highlights such as Jahazi Grill and accommodating chefs. Several guests seek more variety or on site options and better value; some prefer buffet or all inclusive plans.
Related guest reviews
10
Nasser
Jul 21, 2025
·
Stayed 4 nights
This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine
This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine
10
Rupin
Jan 30, 2023
·
Stayed 4 nights
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners. We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners. We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
8
Nancy
Jun 7, 2025
·
Stayed 3 nights
The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.
The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.
8
Alberto
Dec 28, 2023
·
Stayed 3 nights
I liked the grounds, the architecture of the place Beach is just ok, and pool overcrowded Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
I liked the grounds, the architecture of the place Beach is just ok, and pool overcrowded Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
10
Martin
Jan 30, 2023
·
Stayed 4 nights
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception. The food was nice and reasonably priced. I would stay again
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception. The food was nice and reasonably priced. I would stay again
8
Ndegwa
Jan 5, 2023
·
Stayed 19,361 nights
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
10
Michael
May 25, 2023
·
Stayed 3 nights
The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.
The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.
8
Songhai
Feb 11, 2024
·
Stayed 2 nights
It was slightly overpriced for the meal packages based on the offerings.
It was slightly overpriced for the meal packages based on the offerings.
10
Mark
May 13, 2023
·
Stayed 3 nights
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
10
Yusuf
Oct 31, 2025
·
Stayed 8 nights
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
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AI-generated summary based on recent guest reviews
10
Tyson
Jun 20, 2026
·
Stayed 5 nights
Amazing place. Wonderful staff. Beautiful setting
Amazing place. Wonderful staff. Beautiful setting
10
Adam
May 28, 2026
·
Stayed 2 nights
The staff were very friendly
The staff were very friendly
6
WARREN
Apr 19, 2026
·
Stayed 2 nights
Old hotel, pleasant staff. Good food
Old hotel, pleasant staff. Good food
10
Victoria
Apr 9, 2026
·
Stayed 8 nights
We stayed for a week as a family of 3, the staff are all wonderful, food delicious. The hotel is in a beautiful setting and we would not hesitate to recommend it. Special shout out to Alice, Jason, Maurice and Kennedy who all went over and above to make our stay extra special. Thank you
We stayed for a week as a family of 3, the staff are all wonderful, food delicious. The hotel is in a beautiful setting and we would not hesitate to recommend it. Special shout out to Alice, Jason, Maurice and Kennedy who all went over and above to make our stay extra special. Thank you
10
Valerie
Mar 20, 2026
·
Stayed 14 nights
A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect
A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect
Property Policies
Check-in
Check-out
From 14:00 to 18:00
Before 11:00
FAQs about Serena Beach Resort & Spa
Is parking available at the property?
Yes, complimentary on-site parking is available for guests.
What type of breakfast is offered and what are the serving hours?
Breakfast is available on-site, and guests can enjoy a delicious selection to start their day.
What are the standard check-in and check-out times?
Check-in is from 14:00 to 18:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services can be arranged prior to checking in.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances, wheelchair-accessible facilities, and elevators for ease of movement.
Where is the property located in relation to key landmarks?
The hotel is located on a private beach in Shanzu, Mombasa, close to Bamburi Beach and Nyali Beach, with easy access to local attractions.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests to enjoy.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 194.9060618245239USD
- 2026-09-21: 196.90509548309325USD
- 2026-09-22: 403.99513650329584USD
- 2026-09-23: NO DATA
- 2026-09-24: NO DATA
- 2026-09-25: 217.89496640519712USD
- 2026-09-26: 217.89496640519712USD
- 2026-09-27: 212.8779493490753USD
- 2026-09-28: 214.89641591734312USD
- 2026-09-29: 414.8000793954162USD
- 2026-09-30: 414.8000793954162USD
- 2026-10-01: 414.8000793954162USD
- 2026-10-02: 267.87087789793395USD
- 2026-10-03: 267.87087789793395USD
- 2026-10-04: 267.87087789793395USD
- 2026-10-05: 270.317288650589USD
- 2026-10-06: 272.99369051559444USD
- 2026-10-07: 272.99369051559444USD
- 2026-10-08: 278.3465117527313USD
- 2026-10-09: 272.99369051559444USD
- 2026-10-10: 270.317288650589USD
- 2026-10-11: 272.99369051559444USD
- 2026-10-12: 268.9790789645233USD
- 2026-10-13: 414.8000793954162USD
- 2026-10-14: 418.85795105447386USD
- 2026-10-15: 418.85795105447386USD
- 2026-10-16: 418.85795105447386USD
- 2026-10-17: 418.85795105447386USD
- 2026-10-18: 263.6262577273865USD
- 2026-10-19: 263.6262577273865USD
- 2026-10-20: 272.99369051559444USD
- 2026-10-21: 260.87426009294126USD
- 2026-10-22: 260.87426009294126USD
- 2026-10-23: 260.87426009294126USD
- 2026-10-24: 260.87426009294126USD
- 2026-10-25: 272.99369051559444USD
- 2026-10-26: 260.87426009294126USD
- 2026-10-27: 260.87426009294126USD
- 2026-10-28: 260.87426009294126USD
- 2026-10-29: 260.87426009294126USD
- 2026-10-30: 260.87426009294126USD
- 2026-10-31: 260.87426009294126USD
- 2026-11-01: 217.89496640519712USD
- 2026-11-02: 228.83294594668578USD
- 2026-11-03: 217.89496640519712USD
- 2026-11-04: 217.89496640519712USD
- 2026-11-05: 217.89496640519712USD
- 2026-11-06: 217.89496640519712USD
- 2026-11-07: 217.89496640519712USD
- 2026-11-08: 217.89496640519712USD
- 2026-11-09: 227.4947362606201USD
- 2026-11-10: 217.89496640519712USD
- 2026-11-11: 228.83294594668578USD
- 2026-11-12: 217.89496640519712USD
- 2026-11-13: 228.83294594668578USD
- 2026-11-14: 217.89496640519712USD
- 2026-11-15: 229.6612430851135USD
- 2026-11-16: 217.89496640519712USD
- 2026-11-17: 228.83294594668578USD
- 2026-11-18: 228.83294594668578USD
- 2026-11-19: 217.89496640519712USD
- 2026-11-20: 218.12730347241208USD
Check-in must be done by someone who is at least 18 years old.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis Courts
Garden
Golf Course (nearby)
Beach (Nearby)
Scuba Diving
Windsurfing
Karaoke
Billiards
Fishing
Playground
Child Pool
Pool Outdoor
Live Music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
Internet
Free Wi-Fi