Are pets allowed at the hotel?

Pets are allowed at the property. There is no specified maximum number of pets, and service animals are exempt from any fees. However, fees may apply for pets, but specific costs are not provided.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is by 11:00. Early or late check-in/check-out options are not specified.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, an elevator/lift, and step-free entrances. Specific details about accessible rooms and facilities are not provided.

What is the location of the hotel in relation to key landmarks?

Urban Inn is located in the historical district of Innsbruck, close to notable landmarks such as the Golden Roof and Hofburg. It is also near outdoor activities like mountain climbing and biking. Public transport availability is not specified.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. Cribs (infant beds) are available for EUR 8.0 per day.

What are the policies for extra beds or cribs?

Cribs are available for EUR 8.0 per day. Specific details about extra beds or rollaway beds are not provided, and advance request or confirmation may be required.

Urban Inn - Wilten Aparthotel in Innsbruck

Average nightly price at Urban Inn - Wilten 24/7 by month, last 12 months (USD)
Month	Average price
June	$191
December	$138

What guests think

At Urban Inn - Wilten 24/7, guests highlight a central, walkable location near the station and old town, spacious and stylish rooms with useful kitchenettes, and straightforward self check-in that suits independent stays, though on-site staffing is minimal.

Most find the property very clean and well maintained. Common trade offs include stairs only access, occasional smoke or noise from the cafe or bar outside, and parking that relies on street spaces or nearby garages. Service feedback is mixed: clear email instructions and luggage storage offset reports of slow responses or difficulty reaching staff. Expect a clean, central, DIY style base for short city stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: there is no elevator and no on-site parking, and guests typically use nearby garages or street parking. Useful extras include luggage storage and some self-service amenities such as laundry and an iron, and many units have air conditioning.

Related guest reviews

8

Helen

Aug 25, 2024

·

Stayed 3 nights

Clean, modern, room in a nice area, a few minutes walk from the station. The studio apartment was perfect for 3 nights in Innsbruck, however any longer might have been a bit cramped for a family of four. It's above a bar which we hadn't realised.The noise wasn't especially loud and didn't really bother us,but it was a little smokey at times. Communication wasn't great at first trying to find out the process for accessing the apartment, but we eventually got it sorted before we arrived. Overall I would happily stay again for a short family break.

10

Deirdre

Sep 30, 2025

·

Stayed 2 nights

Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.

10

David

Oct 18, 2025

·

Stayed 2 nights

We enjoyed our stay at Urban Inn. The unit was well-stocked, clean, had ample storage, plenty of seating, and was in a good location. The water pressure was strong. Self-check-in was flawless. We were delighted to have baggage storage to use prior to check-in. NOTES: The bed frame sits on the floor; it may not be suitable for someone with mobility issues. Unfortunately, cigarette smoke comes in from the cafe on the ground floor, even with the windows closed. We weren't bothered too much by it, but some people could have issues with it.

10

Maurice

Apr 11, 2025

·

Stayed 2 nights

We only stayed two nights and thoroughly enjoyed our stay. The location is central to the train station, close enough to the city centre and amenities. The apartment was clean , spacious with a small kitchenette and a above average mini fridge. We loved the moka and they even provided ground coffee!! Self service towels etc was a plus but the access to their washing machine was the massive bonus. Everything is provided here! It was a nice break from hotels used in the past weeks. Communication was fast with responses provided quickly. Check in information was detailed and accurate. We arrived early before check in time and were able to access our room. Thank you Urban inn.

8

Åsa

Jun 28, 2023

·

Stayed 1 night

No air-conditioning in the room. That was the only thing missing. Otherwise perfect and very nicely refurbished

10

Min Chieh

Oct 17, 2024

·

Stayed 1 night

As many have mentioned, there is no reception but you can contact the staff via email, they will let you know how the check in process works, and it was quite seamless. They kept our luggages after check out which was great. Rooms were big and clean, no lifts (which we knew and weren’t very bothered by it). Would have liked to stay longer. Definitely recommend

8

Diana

Feb 20, 2024

·

Stayed 3 nights

Keine Rezeption, aber E-Mail Anleitung war sehr gut und Zutritt hat super geklappt. Alles war sehr sauber und neu. Küche gut ausgestattet, den Kühlschrank hört man auch nachts , evtl runter stellen. Im Parkhaus am Hbf haben wir das 3 Tage Parkticket für 46 Euro geholt. Eine Matratze war leider schon durchgelegen.

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10

jerome

Jun 2, 2025

·

Stayed 1 night

bel appartement bien situé pour visiter le centre ville pas de parking

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10

Eldar

Jun 7, 2025

·

Stayed 3 nights

Urban Inn is a gem. Everything is super styley, clean, and thought-through. The location is perfect—within a couple of minute walk from two grocery stores (one of which closes 7:30pm so make sure you check). The iron is available to borrow downstairs in the luggage room. The AC works great just make sure you keep the door between the front room and the living room open as it is located in the front room. Fantastic place!

6

MINGHSIN

Jul 18, 2023

·

Stayed 1 night

乾淨整潔、距離市中心很近；但是沒有電梯、冷氣、用餐的桌椅。

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Cleanliness

Reviews consistently praise clean, well kept spaces, with many calling them spotless. A few report lapses such as missed towels or crumbs and occasional bathroom drain odors or slow drainage.

Related guest reviews

6

Greg

Jun 6, 2025

·

Stayed 1 night

Good idea but poorly executed. The room had been renovated and had a small kitchenette with the essentials to cook if you wanted. We only stayed a night so didn’t take advantage of that. Floors had definitely not been cleaned in a bit and had food crumbs and hair that were noticeable. The shower pan was not level so the water had a tendency to flow out the shower door.

10

Deirdre

Sep 30, 2025

·

Stayed 2 nights

Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.

4

JEROME

Jul 17, 2024

·

Stayed 2 nights

L’hôtel est bien situé, cependant, les odeurs d’égouts de notre chambre studio deluxe top 01 était infernale dans la douche. Comme les fenêtres ne s’ouvrent pas, impossible d’aérer. Grace à hôtel.com ils sont intervenus le premier soir, mais problème de fond car les odeurs étaient de retour le lendemain matin. Évacuation a contre sens pour moi, mais bon. En dehors de cela chambre moderne propre et kitchenette bien équipé pour le petit déjeuner. J’ai apprécié la présence de thé et café. Dernière chose, perturbante, l’hôtel n’a aucune réception, tout est on Line, donc difficile pour échanger en cas de problème, même si ils ont répondu de suite, mais en langue étrangère pas simple. Aucun service de ménage durant toute la durée du séjour, à savoir pour poubelle et serviettes.

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10

Susanna

Jan 27, 2026

·

Stayed 2 nights

Beautiful building spacious spotless great location

10

KIRSTI

Nov 5, 2025

·

Stayed 2 nights

Our room was great. Clean, spacious and the bed was super comfy. Would love to come back for another stay

8

Samuel

Jul 11, 2023

·

Stayed 1 night

Had to clean the shower drain because the water flooded onto the floor. Not really what you want to do...

8

Caroline

Nov 18, 2024

·

Stayed 1 night

zentrale Lage, sehr sauber und modern

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10

Joanna

Feb 16, 2026

·

Stayed 4 nights

Quiet, clean, central. Great stay

8

Monika

Aug 20, 2025

·

Stayed 1 night

Die Matratze war zu weich. Es lagen noch Haare und die schmutzigen Handtücher der vorherigen Gäste herum.

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10

loic

Jul 28, 2023

·

Stayed 3 nights

Décoration moderne et de qualité Appartement très propre Proche du centre-ville à pied Ruelle au calme

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Rooms

Rooms are generally spacious, stylish, and comfortable, with handy kitchenettes and some units offering air conditioning. Expect low platform beds with mixed mattress firmness, occasional smoke or bar noise and courtyard views, and some rooms lacking a TV.

Related guest reviews

10

Deirdre

Sep 30, 2025

·

Stayed 2 nights

Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.

8

Roel

May 5, 2024

·

Stayed 5 nights

Prima appartement, fijn nabij het centrum en voorzieningen nabij. Zag er keurig uit en adequate communicatie. Enige nadeel was dat het boven een café zit. Tot 23.00 muziek te horen in de kamer en rook van het onderliggende terras. Vroeg slapen met kinderen is er dan niet bij.

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8

Bárbara

Apr 30, 2025

·

Stayed 2 nights

As indicações para checkin foram tranquilas e o local é muito bom, perto da estação de trem e do centro histórico. O local tem uma vibe vintage com móveis antigos, mas design da comunicação visual muito atual. Também tínhamos uma vista para as montanhas muito bonita. Gostei bastante. O café que deixaram pra nós era uma delícia! A única reclamação é sobre o colchão, muito mole. A cama é baixa, e quando vamos sentar, afundamos no colchão. O anfitrião também comentou que receberíamos o cartão Welcome Innsbruck, que dá direito aos hóspedes acima de 2 diárias de se locomoverem de graça pelo transporte público, mas não recebemos. Enviei mensagem solicitando novamente, mas não tive retorno. Esse cartão não pode ser comprado, deve ser fornecido pela hospedagem, entao tivemos um prejuízo neste sentido.

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10

David

Oct 18, 2025

·

Stayed 2 nights

We enjoyed our stay at Urban Inn. The unit was well-stocked, clean, had ample storage, plenty of seating, and was in a good location. The water pressure was strong. Self-check-in was flawless. We were delighted to have baggage storage to use prior to check-in. NOTES: The bed frame sits on the floor; it may not be suitable for someone with mobility issues. Unfortunately, cigarette smoke comes in from the cafe on the ground floor, even with the windows closed. We weren't bothered too much by it, but some people could have issues with it.

10

Rebecca

Aug 18, 2024

·

Stayed 3 nights

Great room, decor was fresh and light, air conditioning effective, kitchenette much appreciated and well equipped for three people. It's in a great location to explore the old town both north and south of the hotel, and quiet even though the room was above a bar. We didn't hear sounds from that once inside the room, just a faint smell of cigarettes wafting up the stairs. The room was really comfortable with good quality furniture. There is a great supermarket nearby for picking up breakfast each morning. We hadn't realised there was the option to extend the use of your key card so that you could store luggage in the building after room checkout - that's worth knowing and arranging in advance. I would stay again and would recommend this place to others.

6

ROCIO

Sep 3, 2025

·

Stayed 1 night

La habitación es correcta y estaba limpia. El edificio está muy cerquita del centro y en un barrio muy chulo. La pena fueron las vistas, daban a un patio interior y a sus cubos de basura.

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10

KIRSTI

Nov 5, 2025

·

Stayed 2 nights

Our room was great. Clean, spacious and the bed was super comfy. Would love to come back for another stay

6

Charles

Apr 22, 2023

·

Stayed 4 nights

Although the hotel is quaint, very convenient, and spacious, the hotel does not have an elevator, the rooms do not have televisions, the beds are about two feet off the ground, and the hotel does not have on-site guest services. At 60 years of age, it's becoming more of a challenge for my wife and I to haul our luggage up two flights of stairs. Also, climbing in and out of a bed that's only two feet off the ground was not comfortable. The communication between Rene, property manager, was very helpful but this is not a hotel I would ever stay at again if other options are available. The hotel is very proud of it's "green" and "minimalist" commitments but that's just not for my wife and I. I'm sure many others will find it just what they are looking for.

8

Samira

Oct 25, 2022

·

Stayed 1 night

Sehr schoen aber harte Matratze.

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10

Giovani

Feb 21, 2026

·

Stayed 2 nights

Ótima localização, fizemos tudo a pé, fácil acesso e contato, check in. Quarto grande e espaçoso.

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Service

Self check-in and email communication are often clear and convenient, with responsive help and luggage storage noted. However, several guests faced difficulty reaching staff, slow or cumbersome online check-in, and unmet requests.

Related guest reviews

10

Deirdre

Sep 30, 2025

·

Stayed 2 nights

Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.

8

Bárbara

Apr 30, 2025

·

Stayed 2 nights

As indicações para checkin foram tranquilas e o local é muito bom, perto da estação de trem e do centro histórico. O local tem uma vibe vintage com móveis antigos, mas design da comunicação visual muito atual. Também tínhamos uma vista para as montanhas muito bonita. Gostei bastante. O café que deixaram pra nós era uma delícia! A única reclamação é sobre o colchão, muito mole. A cama é baixa, e quando vamos sentar, afundamos no colchão. O anfitrião também comentou que receberíamos o cartão Welcome Innsbruck, que dá direito aos hóspedes acima de 2 diárias de se locomoverem de graça pelo transporte público, mas não recebemos. Enviei mensagem solicitando novamente, mas não tive retorno. Esse cartão não pode ser comprado, deve ser fornecido pela hospedagem, entao tivemos um prejuízo neste sentido.

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2

Joshua

Apr 27, 2025

·

Stayed 1 night

TERRIBLE! Hotel smelled of cigarette smoke when I walked in. I booked for 4 people, they only gave 2 towels and there were no sheets, pillowcases, or duvet covers for the comforters for the 2nd bed. Nobody was reachable to get the problem addressed. Room has a loud electrical buzz that kept me up all night. No complimentary bottled water left. Zero staff! Overpriced and unacceptable for what I got. Bed was absolutely uncomfortable and sagging as well. Only positive thing I can offer is that it was very clean inside.

4

Andrew

Aug 8, 2025

·

Stayed 1 night

Online check in was a chore and left us standing outside with our luggage for 40 minutes listening to a loud silent disco that was going on outside our room!

10

Maurice

Apr 11, 2025

·

Stayed 2 nights

We only stayed two nights and thoroughly enjoyed our stay. The location is central to the train station, close enough to the city centre and amenities. The apartment was clean , spacious with a small kitchenette and a above average mini fridge. We loved the moka and they even provided ground coffee!! Self service towels etc was a plus but the access to their washing machine was the massive bonus. Everything is provided here! It was a nice break from hotels used in the past weeks. Communication was fast with responses provided quickly. Check in information was detailed and accurate. We arrived early before check in time and were able to access our room. Thank you Urban inn.

10

Min Chieh

Oct 17, 2024

·

Stayed 1 night

As many have mentioned, there is no reception but you can contact the staff via email, they will let you know how the check in process works, and it was quite seamless. They kept our luggages after check out which was great. Rooms were big and clean, no lifts (which we knew and weren’t very bothered by it). Would have liked to stay longer. Definitely recommend

8

Marcelo

Dec 7, 2025

·

Stayed 3 nights

A localização e a habitação são muito boas, mas o atendimento não é bom.

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10

mariana

Jun 13, 2024

·

Stayed 1 night

Great location and loved check in with no hassle and being able to leave luggage on last day.

10

Giselle

Dec 30, 2023

·

Stayed 4 nights

Very good communication , perfect self check in, also when you are arriving late. Nice neighbourhood.

10

Renee

Dec 11, 2023

·

Stayed 1 night

Wonderful accommodation. Seamless no contact checkin process and great pre arrival communication. Exactly what was described.

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Location

Very central and walkable, close to the train station, old town, and everyday shops. Some mention a lively square or a bar or cafe below, which can bring occasional noise or smoke.

Related guest reviews

10

Stefan

Jun 2, 2023

·

Stayed 1 night

Tolle Unterkunft, sehr zentral zu Innenstadt und Bahnhof, toll gelegen gleich neben einem Cafe.

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10

Susanna

Jan 27, 2026

·

Stayed 2 nights

Beautiful building spacious spotless great location

10

eloisa

Apr 16, 2025

·

Stayed 2 nights

Cómodo limpio y caminando a 10 mins del centro y de la estación de tren

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10

Gemma

Sep 1, 2025

·

Stayed 1 night

Great stay at the Urban Inn, room was perfect for family of 4. We stayed just 1 night but was perfect base for our time in Innsbruck. Walking distance to main centre. We parked outside on the street for free on the Sunday as was free parking. Just had to make sure I added paid parking for 90 mins from Monday at 9am. That’s all we needed as then left to drive to Swarovski museum. Only thing for me that could be improved is extra pillows. Luckily we have been on a road trip so I had my own in the car. All in all, great spot for a comfortable stay.

10

Sophia

Apr 25, 2024

·

Stayed 1 night

Newly renovated, sleek, comfortable, stylish. Walking distance from the station and all the sights of Innsbruck. Easy, contactless check-in, with excellent instructions.

10

Tânia Cristina Schneider

Sep 21, 2025

·

Stayed 1 night

Ótimo local para se hospedar em Innsbruck. Fica a uma curta caminhada até o centro histórico, com varias lojas e comércio ao redor do apartamento. Check-in facil, com instruções enviadas por email. Limpeza adequada e bom quarto!

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10

Giovani

Feb 21, 2026

·

Stayed 2 nights

Ótima localização, fizemos tudo a pé, fácil acesso e contato, check in. Quarto grande e espaçoso.

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10

Joanna

Feb 16, 2026

·

Stayed 4 nights

Quiet, clean, central. Great stay

10

Steven

Apr 25, 2025

·

Stayed 1 night

Comfortable, well priced, family friendly accommodation in an excellent location near to both the old town and station. Kitchenette is a bonus, especially for breakfast with tea and coffee provided, but with lots of options nearby for food and drinks.

6

Martin

Feb 14, 2024

·

Stayed 7 nights

Great location in the heart of the city!

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Dining

No on-site dining is noted, but the area offers cafes, restaurants, and supermarkets, while kitchenettes and complimentary coffee or tea help with simple meals. One review felt nearby food options were limited.

Related guest reviews

10

Deirdre

Sep 30, 2025

·

Stayed 2 nights

Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.

10

Rebecca

Aug 18, 2024

·

Stayed 3 nights

Great room, decor was fresh and light, air conditioning effective, kitchenette much appreciated and well equipped for three people. It's in a great location to explore the old town both north and south of the hotel, and quiet even though the room was above a bar. We didn't hear sounds from that once inside the room, just a faint smell of cigarettes wafting up the stairs. The room was really comfortable with good quality furniture. There is a great supermarket nearby for picking up breakfast each morning. We hadn't realised there was the option to extend the use of your key card so that you could store luggage in the building after room checkout - that's worth knowing and arranging in advance. I would stay again and would recommend this place to others.

10

Mieke

Jul 31, 2024

·

Stayed 2 nights

Fantastisch sfeervol appartement en goede service. Bijna alles aanwezig, alleen geen nespresso apparaat zoals vermeld helaas. Had daar speciaal cups voor meegenomen. De oven werkte niet, kon niet aan het stroom. Verder top locatie en schoon, echt voor herhaling vatbaar! Prachtige stad!

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8

Jonathan

May 11, 2025

·

Stayed 1 night

Not very good options for food close by.

10

Sara

Oct 26, 2023

·

Stayed 2 nights

Bra läge, mysig och fräsch lägenhet. Supernöjd med allt. Plus för bra kaffe man kunde tillreda själv

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10

lars andreas

Jul 16, 2024

·

Stayed 1 night

Bra läge. Bra stort rum med kök och kaffeapparat.

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10

Eldar

Jun 7, 2025

·

Stayed 3 nights

Urban Inn is a gem. Everything is super styley, clean, and thought-through. The location is perfect—within a couple of minute walk from two grocery stores (one of which closes 7:30pm so make sure you check). The iron is available to borrow downstairs in the luggage room. The AC works great just make sure you keep the door between the front room and the living room open as it is located in the front room. Fantastic place!

10

Maurizio

Aug 4, 2023

·

Stayed 2 nights

Très belle grande chambre dessinée et meublée simplement et avec gout. Petit espace cuisine et table pour déjeuner si l'on veut. Quartier sympa et dynamique, beaucoup de bars et restaurants à 8 minutes à pied du central Maria Theresien Straße À deux pas de la gare des trains et bus internationaux

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10

Steven

Apr 25, 2025

·

Stayed 1 night

Comfortable, well priced, family friendly accommodation in an excellent location near to both the old town and station. Kitchenette is a bonus, especially for breakfast with tea and coffee provided, but with lots of options nearby for food and drinks.

10

Claire

May 27, 2025

·

Stayed 2 nights

We loved our two night stay at The Urban Inn and plan to return. The room was spacious and light and the mini kitchen really useful. I’m travelling with my teenage son so having the fold down queen size bed was perfect. I really like the sustainable and low key approach, it does feel like home from home. The cafe area outside was buzzing as it was the weekend, what a wonderful atmosphere to take it. In short wonderful accommodation and wonderful city.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $159	12 $168	13 $209	14 $130	15 $141	16	17
18 $145	19 $159	20 $156	21 $179	22 $183	23 $208	24
25 $158	26 $177	27 $179	28 $188	29 $189	30 $172	31 $195

Su	Mo	Tu	We	Th	Fr	Sa
1 $171	2 $130	3 $161	4 $127	5 $154	6 $138	7 $178
8 $154	9 $157	10 $144	11 $157	12 $124	13 $215	14
15 $167	16 $165	17 $132	18 $165	19 $170	20	21
22 $189	23 $156	24 $201	25 $146	26 $243	27	28
29 $140	30 $196

Urban Inn - Wilten 24/7

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Superior Studio

Deluxe Apartment

Guest reviews of Urban Inn - Wilten 24/7

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