Name: Homewood Suites by Hilton Syracuse - Carrier Circle
Address: 6006 Fair Lakes Rd, Syracuse, New York, United States of America, Syracuse, New York, US
Price range: $155–$316 per night
Rating: 8.45

What guests think

At Homewood Suites by Hilton Syracuse - Carrier Circle, travelers frequently praise the friendly staff, spacious suites, and generally clean spaces, while noting recurring maintenance hiccups and mixed breakfast execution that can vary from excellent to disappointing.

The pool is a recurring weak spot, with multiple reports of cloudy or cold water, closures, and an occasional chlorine smell, though a few guests found it enjoyable. Some guests reported rough check-ins, housekeeping missteps, or unfulfilled follow-up promises. The location is convenient for I‑90 access and nearby shopping. Expect comfortable stays with solid value, but uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool conditions are frequently criticized as cloudy, cold, or occasionally closed; one review also noted the gym was closed and there was construction or renovation activity. A few guests did enjoy the pool.

Related guest reviews

10

Stacey

Mar 24, 2024

·

Stayed 1 night

Paul was very friendly at check in. We didn't utilize the pool as it was dirty looking and had a weird smell. It was very cloudy and almost green looking but the room was great

8

Tonya

May 7, 2025

·

Stayed 4 nights

Pool needs attention, really cloudy

10

Margie

Sep 4, 2023

·

Stayed 2 nights

We loved our 2 night stay here! Beautiful, modern, clean, comfortable, quiet, amazing beds and pillows…. Everything you’d want in a home away from home ❤️. The kids really loved the heated pool!

8

Amanda

Mar 12, 2025

·

Stayed 1 night

The hotel was very nice inside, as it's been recently renovated. I also very much appreciated the GrubHub coupon we received as guests. The disappointing part was that the heater on the pool was broken so it was not usable, and I was traveling with my two young children and had specifically chosen that hotel for the pool.

8

Sébastien

Mar 18, 2025

·

Stayed 3 nights

Good place..need rénovation

2

Brandon

Mar 9, 2025

·

Stayed 1 night

Gym closed, pool closed, none of the complimentary beverages or snacks available.

10

James

Mar 25, 2025

·

Stayed 2 nights

A lot of construction going on during my stay.

6

Nicole

Feb 22, 2025

·

Stayed 2 nights

Room was clean and comfortable. Pool was not accessible in the hotel, we had to go outside to reach it, then it was dirty and freezing. No conditioner in the shower, housekeeping was still in the room when we were checked in so we got to sit in the lobby and wait. Overall a fine experience just a lot of inconveniences.

8

Karrie K

Apr 21, 2024

·

Stayed 2 nights

Property was clean and modern. Pillows could use replacing. They were very flat. We did have a loud group next to our room the first night but that’s not the hotel’s fault. We asked them to quiet down and they did. Breakfast was good. Pool was nice.

4

kristina

Feb 26, 2024

·

Stayed 1 night

The pool water was murky and dirty, I could see hair floating in the water. The WiFi would not connect and when I called down to the front desk the man I spoke with could’ve cared less. When you have a child with extra needs having WiFi is crucial. Also, the beds are incredibly uncomfortable.

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Cleanliness

Many reviews call the hotel and rooms very clean, but several note housekeeping lapses like sticky floors, dirty carpets or towels, and rooms that felt unclean.

Related guest reviews

8

Nosheen

Sep 17, 2023

·

Stayed 1 night

Overall stay was good. Room could have been cleaner. There were crumbs on the carpet and some sticky areas as well. Iron did not work properly.

4

James J.

Oct 9, 2024

·

Stayed 2 nights

The carpet in the room was filthy and a dirty towel was left in the bathroom by the housekeeping staff. Very disappointing.

6

Joey

Sep 9, 2025

·

Stayed 2 nights

Floors in room sticky .. shower was not clean items in the shower rusted . Other than that ok

10

LAVADA

Jul 23, 2024

·

Stayed 2 nights

Beautiful, clean and spacious rooms! Had an excellent stay!

10

Buse

Sep 14, 2025

·

Stayed 2 nights

Staff were very kind and friendly. Overall very clean hotel with a great breakfast buffet

10

Danielle

Aug 31, 2025

·

Stayed 6 nights

Rooms are fantastic and very clean

10

Suzanne

Sep 7, 2024

·

Stayed 1 night

We were greeted in a friendly helpful way. It was a pleasant experience and the hotel was clean and well maintained

2

Ryan

Aug 27, 2024

·

Stayed 1 night

Felt dirty. Nice staff and decent breakfast but the room floor was sticky and sheets didn’t feel clean.

6

Pierre-Marc

Aug 9, 2024

·

Stayed 1 night

Hotel stay was very average and cleanliness very poor. Staff was kind.

10

Matthew R

Sep 15, 2023

·

Stayed 1 night

Their breakfast was delicious. It’s free and it’s not just a Continental breakfast, but a full buffet. The room was extremely clean and they were okay with my 75 lb black lab.

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Rooms

Suites are spacious and comfortable, with kitchens and good beds cited by many. However, guests also mention maintenance issues (doors, TVs, appliances), occasional noise, and an isolated Wi‑Fi problem.

Related guest reviews

8

Spencer

Sep 9, 2024

·

Stayed 1 night

A great room overall. Had a good stay. But the bed was far to firm, woke up with a sore back. Also, the tile flooring was sticky, not sure if it was from the cleaner.

8

renaud

May 21, 2024

·

Stayed 2 nights

The hotel was good breakfast nice on week end nut on monday less choice Also in your room the fridge made a lot of noise and need to be stopped. Light from the micro wave also can't be turned into night mode for less light into the room.

4

David

Mar 30, 2024

·

Stayed 4 nights

Too much noise, no sleep

10

Cynthia

Jul 28, 2025

·

Stayed 4 nights

The room and breakfast were great and the staff was awesome! Forgot to tell the front desk that the TV in the bedroom didn't work, tho.

10

Robert

Dec 30, 2024

·

Stayed 1 night

Very quiet, comfortable and spacious. Perfect for our travels.

6

Peter

Jul 20, 2025

·

Stayed 2 nights

Unfortunately, the room had numerous maintenance and functional issues that detracted from a positive experience.

10

John

Sep 22, 2025

·

Stayed 2 nights

Spacious rooms. The hotel was easy to access on and off I90.

2

Sierra

Dec 17, 2023

·

Stayed 1 night

My tv didn’t work and my pullout bed had springs sticking up so bad they left marks in my body when I woke up

10

Gwendolyn

Jul 6, 2024

·

Stayed 2 nights

Perfect for a quick trip. Rooms were large and spacious.

4

kristina

Feb 26, 2024

·

Stayed 1 night

The pool water was murky and dirty, I could see hair floating in the water. The WiFi would not connect and when I called down to the front desk the man I spoke with could’ve cared less. When you have a child with extra needs having WiFi is crucial. Also, the beds are incredibly uncomfortable.

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Service

Staff are often described as friendly and helpful. A minority reported issues such as rough check-ins, housekeeping entering early, rudeness, or promised compensation not received.

Related guest reviews

10

Buse

Sep 14, 2025

·

Stayed 2 nights

Staff were very kind and friendly. Overall very clean hotel with a great breakfast buffet

6

Christina

Apr 5, 2025

·

Stayed 1 night

The check in was a little rough-and the receipt has the wrong address for me as well. Don’t k ow how that would happen. Like REALLYwrong-I live in New York on East street and this had my name with an address in Las Vegas Nevada

2

Samantha

Sep 23, 2025

·

Stayed 2 nights

i didnt get whatg i paid for, staff Emily was ruled as hell towards us

10

Alice

Feb 24, 2024

·

Stayed 1 night

Staff is so helpful and kind!

10

Joan

Oct 7, 2024

·

Stayed 1 night

Paul is who checked us in and even though the room was not ready until almost 5:00 pm he remained professional, empathetic and offered water and juices to drink

10

Stephanie

Jul 11, 2025

·

Stayed 2 nights

Enjoyed the friendly staff and the location was close to everything that I needed. Overall this hotel made me feel right at home.

4

Delta

Dec 4, 2024

·

Stayed 2 nights

The pool had what I can only call a “skim layer” on it. From desk said it was a busy weekend and lots of kids not showering before entering causes it. We had a 12 checkout but as we were changing in our room at 10:45 housekeeping unlocked the door without knocking and came in. We called out and they excused them selfs and back out. Front desk said, sorry but no explanation on why they just walked in to our room. Not a great stay at all. The attendant at check in was pleasant. The apples at breakfast on our last day were wrapped in plastic wrap. I grab one to take to our room, unwrapped it and it was rotten. Stayed in Syracuse many times, first time at this hotel but left with a very bad experience, didn’t get to go into the pool.

4

Jeffrey

Jan 17, 2025

·

Stayed 1 night

Our main door to our room would not latch closed and could be opened with a stiff push (security issue), breakfast staff was so behind we didn’t get anything to eat because there were so many people they couldn’t keep up, even with just coffee, room was in disrepair and dirty, spoke with front desk staff at checkout (only time we saw staff at the desk) about the issues and was told we would receive compensation or points for our inconvenience and nothing ever came of it

10

Gretchen

Sep 2, 2024

·

Stayed 2 nights

The staff was wonderful.

4

kristina

Feb 26, 2024

·

Stayed 1 night

The pool water was murky and dirty, I could see hair floating in the water. The WiFi would not connect and when I called down to the front desk the man I spoke with could’ve cared less. When you have a child with extra needs having WiFi is crucial. Also, the beds are incredibly uncomfortable.

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Location

Convenient for I‑90 and within a short drive of area shopping; several guests found it easy to get around.

Related guest reviews

6

Brad

Apr 18, 2023

·

Stayed 2 nights

this hotel is in a convenient location to get around the city. unfortunately the rooms and main areas are showing plenty of wear and is in dire need of upgrades.

8

shirley

Apr 2, 2024

·

Stayed 4 nights

This hotel is safe, clean & comfortable Good breakfast options Very nice front desk

10

Ian

Jun 23, 2024

·

Stayed 1 night

One night stay en route to our destination. Excellent. Comfortable beds, good breakfast selection, great wifi connection. New construction so no old musty smells and no updates needed (as with so many other hotels). Beautiful landscaping with park and pond across the street.

10

Allison

Aug 29, 2025

·

Stayed 1 night

I liked the kitchenette in the hotel room. I had to do an IVF cycle where I flew in from out of state. It was perfect for refrigerating my medications. The hotel nearby has a restaurant and bar that you can walk to if you don’t have a vehicle or feel like going far to dine-in for food. Also, the complementary waters and fruit was nice to have by the front desk.

10

Marc

Apr 8, 2023

·

Stayed 1 night

The staff at reception were courteous, welcoming and answered all our questions. Staff in the breakfast area were nice and kept replenishing food supplies. Our room was big and smelled "Very Clean". The water pressure was excellent and water was really hot, which was great for taking showers. All shopping malls including Destiny USA were within 10 minute drive from the hotel. We can't comment on the pool area as we didn't use it.

10

Stephanie

Jul 11, 2025

·

Stayed 2 nights

Enjoyed the friendly staff and the location was close to everything that I needed. Overall this hotel made me feel right at home.

10

John

Sep 22, 2025

·

Stayed 2 nights

Spacious rooms. The hotel was easy to access on and off I90.

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Dining

Breakfast is generally well liked with good variety, though some stays found low quality items, limited replenishment, or inattentive staffing.

Related guest reviews

6

Jeff

Mar 16, 2025

·

Stayed 3 nights

I was attending a funeral, I needed a hotel for a few days. Room was very nice with a full kitchen. Breakfast on the other hand was very disappointing. Powdered eggs and unappealing meats. Carpeting was dirty, and mop buckets and utility carts left in the halls. Kitchen staff was eating leftovers in the darkened breakfast area. No coffee or water left. 3 stars

10

Adrianne

Nov 12, 2024

·

Stayed 1 night

The breakfast had great variety for various dietary needs.

8

renaud

May 21, 2024

·

Stayed 2 nights

The hotel was good breakfast nice on week end nut on monday less choice Also in your room the fridge made a lot of noise and need to be stopped. Light from the micro wave also can't be turned into night mode for less light into the room.

10

Buse

Sep 14, 2025

·

Stayed 2 nights

Staff were very kind and friendly. Overall very clean hotel with a great breakfast buffet

10

Phillip

Sep 18, 2024

·

Stayed 1 night

The three employees we interacted with were kind, professional,positive attitude. Breakfast was excellent

6

Melanie

Dec 2, 2024

·

Stayed 3 nights

Our room was very spacious and more than enough room for the three of us. The hotel was nice and the breakfasts were great. However, one of the main reasons I chose this location was for the pool. My 4 year old loves to swim so we wanted to swim everyday of our three day stay. Unfortunately the pool was FREEZING. We attempted to swim one day and my daughters teeth started to chatter. When I spoke to the front desk they advised that the pool was 80 degrees, which was clearly false. They was a tarp over the ceiling in the pool which suggested to me that the dehumidification unit was broken, likely the reason the water was cold. When I brought this up with Melissa she brushed me off. I wasn't pleased with her reaction to the situation, basically suggesting I was off my rocker. I let it go but if you are planning on using the pool here make sure to check with them that they have fixed all their issues.

10

Cynthia

Jul 28, 2025

·

Stayed 4 nights

The room and breakfast were great and the staff was awesome! Forgot to tell the front desk that the TV in the bedroom didn't work, tho.

10

Rachel

Aug 6, 2024

·

Stayed 1 night

Fantastic! Friendly and easy check-in, the hotel was very clean and well-appointed, and the complimentary breakfast offered a wide array of options. Everything fit our needs perfectly, and we would definitely stay here again. Thank you!

2

Ryan

Aug 27, 2024

·

Stayed 1 night

Felt dirty. Nice staff and decent breakfast but the room floor was sticky and sheets didn’t feel clean.

10

Stacie

Sep 24, 2024

·

Stayed 1 night

Just stayed for one night but it was a smooth check in, breakfast was perfect and check was sad but good too. We would definitely stay again if in the Syracuse area.

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Month	Average price
January	$138
February	$152
March	$173
April	$176
May	$185
June	$201
July	$202
August	$220
September	$202
October	$175
November	$146
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $316	16 $254	17 $200	18 $246	19 $246
20 $167	21 $171	22 $219	23 $218	24 $188	25 $246	26 $213
27 $168	28 $186	29 $178	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $191	2 $196	3 $214
4 $157	5 $155	6 $184	7 $183	8 $183	9 $234	10 $271
11 $168	12 $157	13 $184	14 $191	15 $189	16	17
18 $169	19 $183	20 $189	21 $193	22 $186	23 $231	24 $267
25 $156	26 $185	27 $208	28 $188	29 $198	30 $228	31 $227

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible (Roll in Shower)

Suite, 1 King Bed, Accessible (Roll in Shower)

Studio Suite, 1 King Bed

Suite, 1 King Bed

Suite, 2 Queen Beds, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Syracuse - Carrier Circle

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Prices for upcoming dates