Name: Taj Santacruz
Address: Chhatrapati Shivaji International Airport ( Domestic Terminal) Off Western Express Highway, Santacruz (East), Vile Parle East, Mumbai, Mumbai Suburban, Maharashtra, India, Mumbai, Maharashtra, IN
Price range: US$107–US$254 per night
Rating: 8.85

What guests think

At Taj Santacruz, travelers praise the very large rooms, friendly staff, and ultra convenient airport location, while recurring comments note slow or error-prone front desk processes, occasional cleanliness lapses, and breakfast or dining that can feel limited or pricey.

Facilities like the gym and pool draw strong praise, and runway-view rooms are a frequent favorite. Families mention thoughtful touches and activities for children, though communication about them can be hit or miss. A practical, polished choice for short stays and business travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is highly rated and the pool is popular. Airport transfers are available, though some noted limited vehicle capacity and no shuttle to T2.

Related guest reviews

10

Heather

30 Dec 2023

·

Stayed 1 night

Everything was great. Our only complaint was that the airport transfer vehicle did not have enough space for our group and luggage. There was no option to get a second or larger vehicle.

10

Stephanie

21 Sept 2024

·

Stayed 1 night

Next to airport but BOOK at car service from hotel about $20. Area around airport. … slums! Just use this as a transit hotel only.

10

Sandeep

26 Nov 2023

·

Another pleasant 5-night stay at the Taj, this time with my 2-year old toddler. Both of us had a great time with wonderful and caring staff and good facilities. My only gripe would be that children's activities were not communicated to us so ended up missing a play time on Saturday at Tiqri and another group activity on one of the weekdays. Also Expedia clearly mentions that hotel has nanny/ babysitting services which is not the case I was told at check-in. Overall an enjoyable stay and will definitely stay again. Special mention of Tiqri staff Jagruti, Siddhi, Rahul and many others. Also shout out to the club lounge staff as well. Sonia and another lady at the reception were very warm and friendly towards my toddler and made her feel comfortable.

10

Arun

6 Oct 2023

·

Stayed 2 nights

Booked 2 night for my parents traveling back to India from usa. Airport pickup was smooth and efficient. Room was great , food was excellent. I will stay there next time I visit India.

10

Mads

26 Jan 2023

·

Stayed 4 nights

Staff, eating, gym and quality of rooms a true 5 star. Not walking distance to anywhere, except domestic airport, Taj Palace the better option for sightseeing.

10

Avani

28 Oct 2023

·

Stayed 3 nights

Truly 5 star from start to finish. Excellent meals. Beautiful pool. Loved it

8

Nima

27 Nov 2025

·

Stayed 2 nights

Nice hotel. Reception service average. Restaurant very good. Gym 10/10

10

Sudhir

25 Jan 2026

·

Stayed 2 nights

Awesome property, very well located, great room sizes for Mumbai, awesome gym and breakfast

10

Kishan

13 Aug 2025

·

Stayed 1 night

Our stay overall was fabulous. The hotel is very grand and very clean. The staff were amazing and very personable. They engaged with our kids. The food was amazing and the staff at food time were very nice, coming to ask if we needed anything and also the head chef came round too. Overall a great experience and highly recommended. Fantastic location as very close to airport too. Pool was great too.

10

Padmanabhan

11 Sept 2023

·

Stayed 1 night

Lovely place to stay. Away from the busy cacophony of mumbai. Only gripe - no transportation from the hotel to T2. They should make that happen. It would be a complete hotel then.

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Cleanliness

Many guests found rooms very clean or spotless. A few reported lapses such as dusty areas, stained furniture, a messy bathroom, or an isolated bed-bug complaint.

Related guest reviews

10

Ajeshkumar

10 Apr 2025

·

Stayed 1 night

Rooms are Specious and very clean,Shower is very clean and comfortable.I always try to stay at Taj Property when I am in India.

6

Bhudipa

25 Mar 2024

·

Stayed 1 night

The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren\'t well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn\'t believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.

8

Ashwin G

17 Jul 2025

·

Stayed 4 nights

Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!

2

Praveen

20 Apr 2024

·

Stayed 3 nights

Found bed bugs in the room we stayed. Didn’t expect this from taj . Very disappointed

10

Rajesh

17 Nov 2025

·

Stayed 1 night

Room was spotless. Service was excellent. Overall great experience

10

Arun

13 Jun 2023

·

Stayed 2 nights

Excellent experience. Very clean, safe food, safe experience, kind and helpful staff.will stay next time with entire extended family. Very convenient to domestic airport.

10

Kieran

6 Feb 2025

·

Stayed 1 night

Lovely hotel with amazing rooms and bathroom. Everything was first class and the meal in the restaurant was excellent.

10

Nima

1 Nov 2025

·

Stayed 1 night

Clean big rooms

2

Prachi

23 Nov 2024

·

Stayed 2 nights

AC do not work, bathroom was super messy with filthy doors (ewwww!)

10

Kishan

13 Aug 2025

·

Stayed 1 night

Our stay overall was fabulous. The hotel is very grand and very clean. The staff were amazing and very personable. They engaged with our kids. The food was amazing and the staff at food time were very nice, coming to ask if we needed anything and also the head chef came round too. Overall a great experience and highly recommended. Fantastic location as very close to airport too. Pool was great too.

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Rooms

Rooms are very large and comfortable, with runway-view rooms a highlight. Some mentioned wear and tear, occasional maintenance issues, noise, or obstructed views in certain rooms.

Related guest reviews

8

Andrea

27 Dec 2023

·

Stayed 1 night

My 2nd time staying here. I love the rooms. I stayed in a 524sq foot “city view” room. I love the layout as there is sooo much space. There’s enough space to do yoga and there is a hallway that separates the bathroom from bedroom and even the closet and vanity. I really like the rooms a lot. My only issue this trip was the place was incredibly busy. There’s a wait for check-in and is very hectic & feels like people are on the wall street floor! Thus sometimes the front desk takes hours to return your call! I had to call many times over course of 3 hours just to extend my stay. Morning of checkout I couldn’t get thru to the bell hop that morning and had to lug my own heavy 40kg worth of suitcases downstairs to find there was only 1 guy working and checkout was also a madhouse. While they have a lot of staff they need to hire double. I also was turned off by the expensive food menus which seemed even more expensive than US hotel dining. It only encouraged me to leave the hotel and eat or I ordered from Swiggy. But they need to really lower the prices of their dining bc I’m a high net worth individual and did not think it was okay.

10

Sheetal

30 Jun 2024

·

Stayed 3 nights

Amazing property, right at the airport, all rooms are like suites… probably the largest hotel rooms in Mumbai.. amazing view of the runway…. Great food and wonderful service.

6

Sugato

28 Aug 2023

·

Wonderfully located next to airport terminal. Spacious rooms. However, we got a room with a window looking out to an internal wall. So, no daylight. This was NOT clear when booking. Also, the small corridor outside was used to stack up used room service trays. So, make sure you avoid these rooms. Also, hotel bombards you with messages and asks for information which they don’t check and which you need to provide again when checking in. Staff polite and not professional. Stayed this time for the convenience factor but will not stay here again.

6

Bhudipa

25 Mar 2024

·

Stayed 1 night

The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren\'t well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn\'t believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.

6

Rajveer

21 Mar 2024

·

Stayed 1 night

Location and room size is amazing

10

Sagar

6 Feb 2025

·

Stayed 1 night

The main reason for my stay being the runway views which didn't disappoint! Overall the room was very spacious and well equipped. The location was ideal, within 15mins of the international terminal. Would definitely stay again and recommend to others.

10

Sudhir

25 Jan 2026

·

Stayed 2 nights

Awesome property, very well located, great room sizes for Mumbai, awesome gym and breakfast

10

George

14 May 2024

·

Stayed 2 nights

Excellent room and service. Very caring and courteous staff. Had the runway view room which was simply amazing! Would definitely visit again!

8

Rosario

12 Jan 2025

·

Stayed 3 nights

The service as usual was excellent The rooms are in need refurbishing

10

Vishal

15 Jul 2023

·

Stayed 1 night

Probably the biggest room I've stayed in a long time! The rooms are thoughtfully designed and great for longer stays with a full desk that is perfect if you want to work for a few hours.

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Service

Staff across the hotel earn frequent praise for being friendly, attentive, and family-oriented. Recurring negatives include slow or error-prone check-in/out and billing, and inconsistent responsiveness at the front desk.

Related guest reviews

4

Anindya

4 Jul 2025

·

Stayed 3 nights

Major problems with reservation extension in this hotel. I wanted to extend the room by one night (from July 4 to July 5). Should have been easy! No! I spoke with reception and the person confirmed my room was extended till July 5. Next morning (july 3)I went down to lobby and forgot my room key. Went to reception, they said they could not find my room extension for July 5. Then confirmed they found it and gave me my key. This morning (July 4) I got a call from reception enquiring about my checkout time! I told them my room was extended till tomorrow, July 5. They, again, could not find the extension on my reservation and said they will call back. No call! I went down to reception this afternoon after discovering my room key wasn't working. Reception told me my reservation was terminated as I was to check out today, July 4! No reservation extension was made in the system! Then she dug in further and found that my reservation as actually made from July 5-6! So she made a new booking in the system for me! 4th time the charm, I hope! Incredible ineptitude on display by the reservation team! Will not stay here again!

6

Desmond

17 Jan 2026

·

Stayed 1 night

The room was excellent and staff vey friendly but the room wasn’t ready at check in and we had to wait over an hour

8

Deepak Prabhakar

13 Sept 2025

·

Stayed 2 nights

It’s a fabulous property with excellent F&B service. The check in and check out is usually a problem at this property. Wait time, turn around time, correct invoicing and (cashier + front desk) coordination is a challenge.

10

ADITYA

14 Sept 2023

·

Stayed 1 night

Excellent hospitality by Faisal and Anuj at the Front Office. The hotel gets 5 stars out of 5 and 1extra star because of these 2 gentleman who were simply amazing.

10

Chandra

28 Jan 2023

·

Stayed 1 night

The staff are exceptional. Our most memorable experience was with Anuj with reception. He was so helpful. He even helped us get some yogurt when my toddler was having stomach issues. He was attentive to all our needs. We enjoyed our stay very much.

8

SONIA

1 Jan 2025

·

Stayed 4 nights

They messed up the room allocation at check in and took ages to sort this out - it was 5am and became annoying. Service was otherwise good. Great location for T1 direct walk way or buggy to T1. Food is extortionately priced. Otherwise a clean comfortable and relaxing hotel. Great view's of the runway

6

Divyang

19 May 2023

·

Stayed 1 night

The check in was late by couple of hours and check out was equally awful.

8

Salma

22 Sept 2025

·

Stayed 1 night

Friendly staff and excellent service. The staff was very supportive. They brought our luggage. They provided us enough information about food service. The breakfast has several options. The best part was food. I wish if they had provided enough toiletries in the washroom like extra toilet roll, bath salt or bubble bath, hand wash, face wash, a covered trash bin and manual to operate TV in washroom as well as lights in the room.

10

santosh

9 Dec 2025

·

Stayed 1 night

Friendly staff and warm customer service much better than any other hotels. Have stayed few times last month and love to stay again soon in the future.

10

Satish

27 Nov 2024

·

Stayed 3 nights

@ Taj you can always expect the best. for yrs i have stayed @ Taj group hotels. Taj Santacruz, everything is the best. No idea how they find such a fantastic team. Excellence at it's best, is what Taj experience is for us. Great room, best breakfast, super safe, friendly staff, excellent service.

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AI-generated summary based on recent guest reviews

Location

Excellent for airport access - walkable to Terminal 1 and near transit and highways. A few found the approach confusing due to construction or entrance issues, and it is less ideal for general sightseeing.

Related guest reviews

10

amul

23 Mar 2025

·

Stayed 1 night

The entrance to this hotel was always an issue and still is an issue.

10

umesh

30 Jul 2023

·

Stayed 1 night

Construction all around the area makes it a bit difficult and confusing to get around.

10

Ganesh

24 Aug 2025

·

Stayed 1 night

Right next to airport. You can go there by walking.

8

Ashwin G

17 Jul 2025

·

Stayed 4 nights

Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!

10

SAURABH

2 Aug 2025

·

Stayed 1 night

Great location: The hotel is walking distance from Terminal 1 and metro train station. Good food: wide spread in the restaurant both for breakfast and lunch/ dinner

10

Mads

26 Jan 2023

·

Stayed 4 nights

Staff, eating, gym and quality of rooms a true 5 star. Not walking distance to anywhere, except domestic airport, Taj Palace the better option for sightseeing.

8

SONIA

1 Jan 2025

·

Stayed 4 nights

They messed up the room allocation at check in and took ages to sort this out - it was 5am and became annoying. Service was otherwise good. Great location for T1 direct walk way or buggy to T1. Food is extortionately priced. Otherwise a clean comfortable and relaxing hotel. Great view's of the runway

10

Sagar

6 Feb 2025

·

Stayed 1 night

The main reason for my stay being the runway views which didn't disappoint! Overall the room was very spacious and well equipped. The location was ideal, within 15mins of the international terminal. Would definitely stay again and recommend to others.

10

Shubha

22 Jul 2025

·

Stayed 1 night

Excellent experience at Taj. Near the airport and very convenient. Staff was excellent

10

Vineet R

24 Mar 2025

·

Stayed 1 night

well located, right on the Highway and walkable from Airport

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AI-generated summary based on recent guest reviews

Dining

Food quality is widely praised, with excellent breakfast and brunch and strong restaurant options. Some guests found breakfast variety limited, cafe service slow, or pricing high.

Related guest reviews

10

Shraddha

21 Jan 2024

·

Stayed 2 nights

Enjoyed out stay! Brunch buffet is excellent so is the service and property overall.

8

Andrea

27 Dec 2023

·

Stayed 1 night

My 2nd time staying here. I love the rooms. I stayed in a 524sq foot “city view” room. I love the layout as there is sooo much space. There’s enough space to do yoga and there is a hallway that separates the bathroom from bedroom and even the closet and vanity. I really like the rooms a lot. My only issue this trip was the place was incredibly busy. There’s a wait for check-in and is very hectic & feels like people are on the wall street floor! Thus sometimes the front desk takes hours to return your call! I had to call many times over course of 3 hours just to extend my stay. Morning of checkout I couldn’t get thru to the bell hop that morning and had to lug my own heavy 40kg worth of suitcases downstairs to find there was only 1 guy working and checkout was also a madhouse. While they have a lot of staff they need to hire double. I also was turned off by the expensive food menus which seemed even more expensive than US hotel dining. It only encouraged me to leave the hotel and eat or I ordered from Swiggy. But they need to really lower the prices of their dining bc I’m a high net worth individual and did not think it was okay.

10

Camila

5 Oct 2023

·

Great option if you need to stay close to the airport. If you can, book a room with the runway view, it is nice to watch the planes taking off… food at the Chinese restaurant was excellent, and the breakfast buffet too. 5 stars for sure!

8

watanabe

19 Dec 2025

·

Stayed 3 nights

朝食メニューが少な過ぎる

Translate

10

sekhar

10 Jan 2024

·

Stayed 1 night

Perfect location for travelers, best service, and has all the amenities. Breakfast buffet was great

8

SONIA

1 Jan 2025

·

Stayed 4 nights

They messed up the room allocation at check in and took ages to sort this out - it was 5am and became annoying. Service was otherwise good. Great location for T1 direct walk way or buggy to T1. Food is extortionately priced. Otherwise a clean comfortable and relaxing hotel. Great view's of the runway

8

Nima

27 Nov 2025

·

Stayed 2 nights

Nice hotel. Reception service average. Restaurant very good. Gym 10/10

10

Rishi

1 Jan 2024

·

Stayed 3 nights

Great stay, gifts provided to the kids. Breakfast was superb. Service was fantastic.

10

Priyanka

7 Aug 2024

·

Stayed 1 night

Great service, good variety in breakfast, convenient for airport travel

10

Sudhir

25 Jan 2026

·

Stayed 2 nights

Awesome property, very well located, great room sizes for Mumbai, awesome gym and breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$185
February	US$273
March	US$186
April	US$170
May	US$156
June	US$147
July	US$141
August	US$167
September	US$157
October	US$173
November	US$232
December	US$182

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $152	19 $126
20 $116	21 $164	22 $178	23 $136	24 $132	25 $107	26 $135
27 $120	28 $143	29 $142	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $203	2 $173	3 $168
4 $174	5 $171	6 $186	7 $211	8 $186	9 $168	10 $175
11 $168	12 $186	13 $186	14 $237	15 $254	16 $175	17 $184
18 $175	19 $178	20 $179	21 $187	22 $179	23 $176	24 $183
25 $176	26 $178	27 $178	28 $178	29 $182	30 $178	31 $175

Taj Santacruz

Prices for Taj Santacruz

Monthly average prices

About this property

Location

Room options

Taj Club Room City View Twin Bed

Presidential Suite , Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Luxury Suite , Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Taj Club Room Runway View King Bed

Junior Suite , One Way Airport Transfers, Evening Cocktail Hours & High-Tea

Luxury Room City View Twin Bed

Luxury Room Pool View

Luxury Room City View King Bed

Taj Club Room City View King Bed

Luxury Room Runway View Twin Bed

Luxury Room Facade View

Luxury Room Runway View King Bed

Taj Club Tranquality Room

Grand Luxury Suite , Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Guest reviews of Taj Santacruz

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Taj Santacruz

Considering this hotel for your Mumbai trip?

Prices for upcoming dates