What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM for a fee of approximately EUR 15 per person.

Are pets allowed at the property?

Pets are not allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is at 11:00 AM. Guests planning to arrive outside of normal check-in hours must contact the property in advance for instructions.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of EUR 30 per vehicle (one-way, maximum occupancy 4), and can be arranged by contacting the property.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, making it accessible for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Madrid, within a 5-minute walk of San Anton Market and Plaza de Chueca. It is approximately 0.7 miles from Plaza de Cibeles and 1 mile from Thyssen-Bornemisza National Museum.

Smartr Madrid Chueca Aparthotel in Madrid, Spain

Average nightly price at Smartr Madrid Chueca by month, last 12 months (USD)
Month	Average price
January	$138
February	$127
March	$139
April	$184
May	$163
June	$155
July	$99
August	$92
September	$221
October	$221
November	$164
December	$135

What guests think

Smartr Madrid Chueca offers centrally located, self‑service apartments near Gran Vía and Sol, but many reviews highlight a confusing code‑based check‑in and uneven communication, alongside a lively neighborhood that can bring significant street and building noise at night.

Apartments vary widely—some modern, clean and well equipped, others smaller, darker, dated, or not as pictured—with thin walls and limited living areas, plus occasional AC or Wi‑Fi problems. Cleanliness is mixed overall, with many noting tidy spaces but recurring reports of smoke smells, hairs, and stained furnishings. Shared amenities are minimal, with no onsite luggage storage and a very small elevator mentioned in several reviews. Best suited to self‑sufficient travelers comfortable with lively surroundings and minimal onsite support.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Shared amenities appear minimal; several guests note there is no onsite luggage storage and the elevator is very small. This is not a hotel‑style setup.

Related guest reviews

8

Sylvia van

Sep 16, 2024

·

Stayed 4 nights

het appartement was goed maar er was veel geluidoverlast van anderen. goed om te weten is ook dat er geen mogelijkheid is om je bagage neer te zetten als je vlucht pas later is als het uitchecken.

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4

Aranza

Oct 18, 2024

·

Stayed 4 nights

El elevador muy pequeño, no cabe nada ni nadie y está todo rallado con groserías. La luz es de sensor de movimiento y tarda en prender, está junto a un antro y una calle que da miedo, las habitaciones están masomenos bien pero muy pequeña y el comedor y cocina está terrible, se ve viejo y ni que decir del baño, parece baño público, viejo y me daba asco. Me pegue en la cabeza porque la TV está a medio pasillo y todo está amontonado. No me gustó

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8

Alvaro

Oct 7, 2023

·

Stayed 2 nights

Una propiedad con una ubicación increíble , con acceso a pie a La Gran via! Inmejorable. Limpio , súper amplio y con todo lo que requieres para una estadía corta o larga (recibidor , cocina y recámara ). El concepto a tomar en cuenta que es más bien el concepto de Airbnb. No hay recepción y debes esperar a las 3 pm a que te dejen entrar y no hay quien te resguarde la maleta como lo haría un hotel (en la plataforma dan a entender que es un hotel ).

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10

Zayma

Jan 8, 2025

·

Stayed 1 night

A pesar de que sólo nos quedamos una noche, el lugar fue muy cómodo y muy céntrico. Está cerca de gran vía y de fácil acceso caminando a otros lugares. Es una calle pequeña por la que no pueden entrar autos, así que si traes mucho equipaje vas a tener que caminar un poco, pero no es muy complicado, cuenta con ascensor pequeño pero muy útil.

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8

NAZARIA

Sep 15, 2025

·

Stayed 4 nights

Be aware this is not a hotel

8

Gaurang

Jun 21, 2025

·

Stayed 1 night

Nice location and home. very central location. walkable to many places. Safe location. Home was clean. One room AC was not working. We asked for 2 to 2:15 pm home check in (instead of 3 pm). We travelled from USA to Madrid, Spain. Host was not required but it would be nice if given home 45 mins early.

6

Lucia

Jan 9, 2023

·

Stayed 19,362 nights

Il ceck in è stato fatto alle 19.30 dopo ripetute telefonate dato che la struttura non inviava i codici di accesso, mentre nel contratto era indicato alle 15.00. L'appartamento è molto centrale e facilmente raggiungibile con la metro. Non molto pulito il pavimento. E' organizzato per 3 persone (3 tazze, 3 bicchieri.. mentre noi eravamo in 4). Molto comodo il deposito bagagli sulla Gran Via al numero 47.

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2

Edward

Mar 19, 2024

·

Stayed 4 nights

We should have been warned that there is no desk. No attendant. No body to ask questions. No place to leave luggage after check out like a normal hotel and the address is wrong, number 6 not number 7 as all the materials state. If this is tolerable, then the location is good and the accommodation is as advertised, but checking in was a nightmare! I’m embarrassed that my friend, who arrived before me, had to figure out how to check in and find the facility, and there was no place to leave his luggage because he arrived before the check in time. I was very dissatisfied with this property and that the description was so inaccurate and incomplete.

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Cleanliness

Many guests found units clean, but feedback is mixed, with recurring mentions of smoke odors, stained upholstery, hairs in bathrooms, and occasional housekeeping lapses.

Related guest reviews

2

Saly

Aug 3, 2025

·

Stayed 2 nights

It was smaller then pictures posted and it was dirty, the couch had a stain on it and it smelled bad, the air conditioner was making noise we did not end up staying there we checked out and we didn’t even get a refund

4

Rosa

Dec 31, 2024

·

Stayed 3 nights

El departamento es muy pequeño y el baño incomodo, viejo y sucio

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10

Sissy

Dec 3, 2024

·

Stayed 5 nights

The location was great. There were cafés in less than 10 meters from the front doors. We were less than a 10 minute walk from a market. We were also at the centerpoint between places like the Royal Palace and Parque de El Retiro. The living space itself was clean, had good appliances, and great water pressure.

4

john

Sep 13, 2025

·

Stayed 4 nights

This property is very conveniently close to Puerta del Sol. There is no outside noise at night. It is clean. The problem appears to be poor management. The phone number is provided but it is never answered. They should make it clear that all communication will be by WhatsApp. They should make it clear that an entry code will be provided on the day of checkin. Handle of washer broken, no plug for kitchen sink, walls very thin so any noise from adjacent apartments is noticeable.

10

RAUL

Feb 2, 2024

·

Stayed 1 night

En general excelente salvo que se encontró una colilla de cigarros y olor a humo de cigarro, de ahí en fuera todo excelente

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10

Melina

Nov 17, 2023

·

Stayed 2 nights

Excelente ubicación limpio cerca de todo

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10

Alan

Jan 1, 2025

·

Stayed 1 night

Bad cigarettes odor, they cleaned after I notified. So they took care of the issue fast.

6

Maria Mar

Nov 6, 2023

·

Stayed 2 nights

El sofá-cama es terrible. Muy incómodo e imposible para descansar. Quitamos una sábana por estar manchada. Falta papelera en el baño. Estores rotos. Se agradecería un cuarto para guardar maletas

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10

Genesis

Oct 12, 2025

·

Stayed 2 nights

We loved our stay at Smartr Madrid Chueca. The location was easy to find and central/walkable to everything we wanted to see. The area is very lively in the afternoon and quiet, but not unsafe late at night. The staff was kind and quick to respond to any questions via WhatsApp. The place was clean and comfortable. We would book it again happily!

10

Cyndi

Feb 17, 2026

·

Stayed 1 night

Excellent space, clean and convenient.

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Rooms

Apartments differ widely: some are modern and well equipped, while others are smaller, darker, dated, or not as pictured, with thin walls and limited living areas. Reports include uncomfortable or broken sofa beds and occasional AC or Wi‑Fi issues.

Related guest reviews

10

Rafael

Oct 21, 2025

·

Stayed 1 night

A cozinha é completa, ótimo utensílios e condições excelentes para pessoas viajando em família.

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6

Gabriel

Sep 1, 2025

·

Stayed 1 night

Had a delay on check in and also the room shown is deceitful you can book a room with balcony pictures and get an interior room without realizing. Otherwise a nice place for a night

6

Alfredo

Jan 5, 2025

·

Stayed 4 nights

Property did not look like the pictures. Definitely needs some upkeeping. The location is great, walking distance to major attractions.

8

jerome

Mar 13, 2023

·

Stayed 3 nights

Appartement très bien situé. Assez moderne. Lit très grand et confortable. Seul bémol le canapé lit qui est vétuste.

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4

Eduardo

Jan 16, 2026

·

Stayed 1 night

I think the pictures were not accurate, the building and the room very old. I didn’t use anything from the apartment so I cannot say a word about it.

2

Alberto

Dec 12, 2025

·

Stayed 1 night

Las cortinas rotas, el secador no funcionaba, la habitación no tenía nada que ver con las fotos de la reserva.

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6

Adam

Oct 18, 2025

·

Stayed 1 night

Location is good. Poor check in / registration process and check in was delayed by 1hr until 4pm without explanation. Room was ok, but dark and lacking atmosphere, There are much better options close by.

2

carlos

Oct 29, 2025

·

Stayed 4 nights

Kitchen was fine but the "1 bedroom" apt is basically just a studio. No living room, just a bedroom with a TV and a tiny kitchen. No sofa, no living area. The entire place is super noisy, hardwood floors combined with paper thin walls so if the apt next to you is occupied, it will feel like you're in the same room with them

6

Karen

Jan 7, 2025

·

Stayed 4 nights

This property was in a great location. Is very utilitarian. The shower is positioned way too high, which causes a mess that you have to clean up. They even leave a mop in the bathroom for you to use because they seem to anticipate that happening. Also, the Wi-Fi was extremely unreliable, which is problematic for overseas travelers who are trying to download apps and map out there Trips for the time that they are in Madrid.

4

Sharon

Feb 7, 2025

·

Stayed 1 night

The location is fantastic. Other than that, the apartment didn’t look the same as in the photos. Everything in it was the most basic thing ever leaving a cheap filling to it all. It was clean. There were unpleasant noises of running water from the water hitter, so we had to turn it off. And once in a while a noise that sounded like someone is coming into the apartment. We only stayed there for one night. I guess it’s worth the money. Over all OK nothing more. We stayed at Apt 5A.

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Service

Self check‑in via codes is common; numerous guests reported delayed or unclear instructions and difficulty reaching staff, with no onsite reception. Others praised prompt WhatsApp support and helpful assistance once connected.

Related guest reviews

10

Monica

Oct 11, 2025

·

Stayed 2 nights

The manager was a phone call away. My flight in got cancelled and he made the arrangements to keep my room for the remainder of the visit. Will come back!!

4

Nancy

Jun 3, 2024

·

Stayed 2 nights

This property was not exactly as advertised. Check in took over an hour because we did not receive a code and building does not have any on site staff. It is an apartment building not hotel and apartments are two buildings on either side of the street. We had to call multiple times to sort out how to get in the building. The apartments were very clean and comfortable once we got in.

2

guillemette

Sep 25, 2025

·

Stayed 1 night

je n'ai pas pu accéder à ma chambre !!! j'ai essayé d'appeler mais personne n'a répondu. J'ai du prendre une autre hôtel ailleurs ! je suis furieux !!! j'aimerai être remboursé

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10

VALENTIN

Jul 1, 2025

·

Stayed 1 night

We appreciated the quick check in even before 3pm, since we were already in the area before the time. Prompt communication.

4

john

Sep 13, 2025

·

Stayed 4 nights

This property is very conveniently close to Puerta del Sol. There is no outside noise at night. It is clean. The problem appears to be poor management. The phone number is provided but it is never answered. They should make it clear that all communication will be by WhatsApp. They should make it clear that an entry code will be provided on the day of checkin. Handle of washer broken, no plug for kitchen sink, walls very thin so any noise from adjacent apartments is noticeable.

8

Fatima

Nov 11, 2025

·

Stayed 4 nights

Great location, lived the room but we had lots of issues, first with check in, it took us over an hour trying to check-in then the codes were a problem pretty much every day, staff was helpful and nice but it was very inconvenient. They need to make check-in and easier process as we were not the only ones with the same issue, there was at least three other people with the same issue while we were there

6

Adam

Oct 18, 2025

·

Stayed 1 night

Location is good. Poor check in / registration process and check in was delayed by 1hr until 4pm without explanation. Room was ok, but dark and lacking atmosphere, There are much better options close by.

2

CARLOS

May 10, 2025

·

Stayed 1 night

Room was not ready, They don’t answer the calls or messages on time, the information to check in is not clear. Do not reserve in this place

10

Genesis

Oct 12, 2025

·

Stayed 2 nights

We loved our stay at Smartr Madrid Chueca. The location was easy to find and central/walkable to everything we wanted to see. The area is very lively in the afternoon and quiet, but not unsafe late at night. The staff was kind and quick to respond to any questions via WhatsApp. The place was clean and comfortable. We would book it again happily!

6

Fabian

Sep 13, 2025

·

Stayed 2 nights

Die Unterkunft ist gut gelegen, sodass man fußläufig in wenigen Minuten die Gran Vía und das Zentrum erreicht. Sie ist recht geräumig und weitestgehend sauber, jedoch riecht es in der Wohnung nach Rauch und die Einrichtung ist nicht gerade modern. Das Bett und die Kissen waren nicht wirklich komfortabel. Die Kommunikation mit den Vermietern im Vorfeld sollte kundenfreundlicher gestaltet werden, sodass man zum Zeitpunkt des Self-CheckIns auch tatsächlich die richtige Hausnummer und den Eintrittspin kennt. Alles in allem höchstens ein mittelmäßiger Aufenthalt, den ich nur low-budget Touristen für kurzfristige Besuche anraten würde.

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AI-generated summary based on recent guest reviews

Location

Very central and walkable near Gran Vía/Sol, with easy access to dining, shopping, and transport. However, many reviews mention significant late‑night noise from nearby bars/clubs; a few guests felt the immediate area uncomfortable.

Related guest reviews

10

Sissy

Dec 3, 2024

·

Stayed 5 nights

The location was great. There were cafés in less than 10 meters from the front doors. We were less than a 10 minute walk from a market. We were also at the centerpoint between places like the Royal Palace and Parque de El Retiro. The living space itself was clean, had good appliances, and great water pressure.

10

Sandra

Oct 8, 2024

·

Stayed 2 nights

Great place to stay, very convenient to center city, buses, dining.

10

Zayma

Jan 8, 2025

·

Stayed 1 night

A pesar de que sólo nos quedamos una noche, el lugar fue muy cómodo y muy céntrico. Está cerca de gran vía y de fácil acceso caminando a otros lugares. Es una calle pequeña por la que no pueden entrar autos, así que si traes mucho equipaje vas a tener que caminar un poco, pero no es muy complicado, cuenta con ascensor pequeño pero muy útil.

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10

Rosalia

May 1, 2024

·

Stayed 2 nights

Muy contenta en general con la ubicación, muy céntrico el lugar, muy limpio y de facil acceso. El check in fue muy rapido y la salida aún mas. Lo recomiendo muchísimo pues estas cerca de todo.

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10

Nicole

Jul 13, 2024

·

Stayed 2 nights

Hotel was in a great location right in the hear of Madrid centro. There was a night club across the street but everything was completely sound proof. We would definitely stay here again.

6

Wanda

May 14, 2024

·

Stayed 5 nights

Appartement ligt op een goede locatie. Daar is ook alles mee gezegd. Zeer veel lawaai tot 3 uur s nachts van de kroeg tegenover het appartement en als bonus ook zeer veel lawaai van het naast gelegen appartement. Muren zijn flinterdun.

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10

Kieran Mark

May 19, 2024

·

Stayed 4 nights

Good location, clean and secure. Would stay and recommend

10

Genesis

Oct 12, 2025

·

Stayed 2 nights

We loved our stay at Smartr Madrid Chueca. The location was easy to find and central/walkable to everything we wanted to see. The area is very lively in the afternoon and quiet, but not unsafe late at night. The staff was kind and quick to respond to any questions via WhatsApp. The place was clean and comfortable. We would book it again happily!

8

Christophe

Aug 7, 2024

·

Stayed 2 nights

Appartement tres bien situé mais bruyant car discotheque en dessous + entrepot d'une entreprise qui fait raisonner l appartement a partir de 8h. Convient pour des jeunes fetards

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8

Alonso

Sep 19, 2025

·

Stayed 3 nights

Great place, have already stayed here twice, and would gladly do it again. They have a nice snack area, comfortable beds and GREAT location.

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Dining

A few reviews mention a basic or offsite breakfast arrangement, while others found nearby cafés convenient; experiences varied. In‑room coffee/equipment was inconsistent.

Related guest reviews

2

Rafael

May 31, 2025

·

Stayed 3 nights

Muy mala experiencia, estaba en obra el edificio, no sé cómo se atreven en poner disponible el lugar, personal de la construcción trabajando desde las 7:00 am, subiendo y bajando material , golpes de martillos, máquinas trabajando, estoy decepcionando con el lugar, el desayuno aunque es bueno tienes que caminar un kilómetro más o menos, nunca hubo agua caliente, no limpiaron la habitación, todo el edifico es de la misma compañía que ofrece en renta los apartamentos, hagan algo porque estoy muy inconforme, por lo que pagué lo recibido es pura basura .

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4

Marie Louise Breum

Feb 13, 2024

·

Stayed 3 nights

God beliggenhed og god kommunikation. Meget lyt lejlighed, hvor man kan høre alle rør og apparater i bygningen. Ingen udsigt overhovedet. Overboer holdte fest lørdag og søndag så vi fik ikke sovet. Godt kaffested 50 meter nede af gaden. Stedet vinder på beliggenheden men jeg vil ikke selv vende tilbage.

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8

René

Oct 30, 2023

·

Stayed 3 nights

Eerste nacht was in ander gebouw/kamer dan geboekt, maar konden volgende nacht verhuizen naar geboekt hotel. Communicatie via whatsapp professioneel en snel Prima cafeetje in de straat voor ontbijt en drankje, in de nacht soms rumoerig op straat Locatie om Madrid te verkennen is perfect

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8

Francesco

May 23, 2023

·

Cucina: c’era una macchina per caffè americano alla quale mancava un pezzo, non c’è stata possibilità di fare caffè. Abbiamo recuperato una caffettiera ed abbiamo risolto. Su 4 padelle, non non erano compatibili per il piano ad induzione.

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10

Jessika

Aug 18, 2025

·

Stayed 1 night

Die Wänden schienen dünn zu sein da man die Nachbarn gehört hat, aber sonst alles einwandfrei. Restaurant zum Frühstück war ausgezeichnet

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6

Diana

Oct 6, 2025

·

Stayed 2 nights

Varias tiendas cercanas eso muy bien! No conocí a nadie del la estancia todo por mensaje y no contestan tan rápido es complicado ya que mi número no es de Madrid por lo tanto no puedo llamar, desayuno muy básico pero rico

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8

MARIA ISABEL

Jun 2, 2024

·

Stayed 3 nights

Property didn't have balcony as it was describe. Door bathroom didn't work. Hard to close. No coffee to make coffee. Shade curtain didn't work so mornings sun was very bright.

8

Alonso

Sep 19, 2025

·

Stayed 3 nights

Great place, have already stayed here twice, and would gladly do it again. They have a nice snack area, comfortable beds and GREAT location.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15 $229	16 $93	17 $101	18 $160	19 $117	20 $230	21
22 $118	23 $139	24 $225	25 $193	26 $160	27 $213	28
29 $126	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
		1 $139	2 $92	3 $116	4 $225	5
6	7 $207	8 $103	9 $103	10 $92	11 $223	12
13 $150	14 $150	15 $150	16 $109	17 $103	18 $203	19
20 $115	21 $143	22 $118	23 $98	24 $127	25	26
27	28	29	30	31

Smartr Madrid Chueca

Prices for Smartr Madrid Chueca

Monthly average prices

About this property

Location

Room options

Apartment, 2 Bedrooms, City View

Apartment, 1 Bedroom (C 4 Pax)

Apartment, 1 Bedroom (A 2 Pax)

Apartment, 1 Bedroom (B 3 Pax)

Penthouse

Apartment, 2 Bedrooms (A 4 Pax)

Apartment, 2 Bedrooms, Private Bathroom (B 6 Pax)

Guest reviews of Smartr Madrid Chueca

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Smartr Madrid Chueca

Prices for upcoming dates

Business details