Mercure Tokyu Stay Osaka Namba

Other reviews stated that the hotel is dark which was concerning when we made the reservation. Hotels atmosphere is dark for sure but thats just the modern style of the hotel. There is plenty of light in the room in my opinion. Everything looked new and the desing was refreshing. Highly recommended. Fitness room only had cardiomachines so thats a bummer. 9/10. Ate breakfast in the city so cant comment the restaurant.

The hotel is located on prime locations just opposite Shinsaibashi just 100 meter across the street. There is co working space and cafe bar to relax on both floors. There is gym available.

Property was very good, the only reason we’ve marked it down was because they close their bar at 21.00 which seems a bit early.

The room is nice and stylish. The beds are comfy. But the staff in general is not very talkative and not similing. The restaurant at night was very average, we had 2 of our meal 15 minutes after receiving the first 2. The hotel is cold in general and the bar at the entrance is always closed.

This hotel is in a perfect location. Staff are 10/10. The upkeep of the hotel is stylish and very modern. Best buffet breakfast too. Their fresh croissants rival those of Paris. My only criticism is the “gym”. Add some weights.

Great location. The gym is just ok. The room is very nice and clean.

Hotel ligt op een top locatie in de wijk Namba, in de buurt van het beroemde Dotonbori. We hadden een hoekkamer geboekt zodat we meer daglicht hadden op onze kamer. Het gehele interieur is nogal donker van kleur. Hoekkamer met een wasmachine op de kamer is zeker een aanrader. We hebben heerlijk geslapen goede matrassen met 2 verschillende kussens heel ideaal. Het ontbijt zat bij ons inbegrepen maar was niet bijzonder dat vind ik persoonlijk. In de buurt genoeg tenten. Er is op de 2e verdieping rokersruimte. Ik zou hier zeker terugkomen aanrader.

The hotel itself is decent. It is small, the gym only has cardio equipment. the lounge is only a few tables and a pool table. The shower water pressure is horrible. I would not recommend based on the water pressure. The room itself was clean but small. I believe there are better options around the area for the same price.

Bra hotell, fina städade rum. Trevlig och hjälpsam personal överallt. Lite sparsamt utrustat gym. Riktigt dålig frukost.

Everything is good. Except Parking.

The hotel is great located, unfortunately it looks so busy that the service is overall. The room was not very clean, it was a bad smell in the bathroom that feels that they do not clean well

Room dirty - moved rooms - second still dirty Extremely dark w no lighting in room

Nice and comfortable hotel, very clean, great location, helpful staff, good breakfast.

掃除を任せたが、完璧にできなかった

清潔非常差，住4晚，地板的頭髮都沒打掃，拖鞋牙刷衛生紙備品都沒補充，還要去櫃檯跟服務員索取，整體是不錯的！

Hotel in central Osaka. Walking distance to all the sightseeing spots. Only complaint is the rooms are very dark, shower had weird odour, and you’re unable turn off one of the lights (which made sleeping difficult). Overall service and hotel staff are amazing. Our luggage transfer was not at the hotel when we arrived but the staff did an amazing job on expediting the luggage to us on the same day!

When we got our first room it smelled horribly but the staff was quick to move us to another room. The rooms were tiny and the lighting was awful. It was really hard to see anything in that dark room. The staff was also very stingy when it came to giving us extra water or coffee.

Toilet smells of urine, asked to clean but did not do a good job and it still smells. Room is dusty (keep sneezing when in the room) The entire property is dark (not bright) hence plenty of spot lights which make the eyes discomfort (too glaring)

room and hallway very dusty.

This seems like a new hotel. I really loved the location which was right in the heart of everything. I was traveling with my brother and his family so we booked two rooms. I was a little irked that my brother's room was upgraded but mine was not, especially since I booked and paid for the rooms. Although the hotel seems new, there was something weird about the way the carpet squares were laid out next to the bed. There were big gaps between the carpet tiles which made the floor sticky. It was very helpful to have a washer/dryer combo unit in the room, although it was not obviously placed in our room. It was hidden behind a roller shade. As many other reviewers have mentioned, the lighting is dim in the guest rooms. Not only is the lighting dim, but the dark colors of the walls and wood make it seem even darker. There is a nice outdoor courtyard to sit in a visit with friends and family. I would definitely stay here again. I just hope they fix that carpet in the room.

Overall property was ideal for families. Very close to eateries and shopping. The room was spacious and clean. The only thing is the lights are very dim and not a lot of table space.

This hotel couldn't have been in a more convenient location, just a few blocks from Dotonbori. It was modern, clean, stylish & the staff were very nice. Comfortable bed. Our room had a washer/dryer in it which was exceptionally convenient. From past reviews I was warned that it took forever for a cycle (around 3 hrs), but because we already knew that we planned ahead & put a load in before we left to go somewhere. Nothing like coming back to fresh, clean laundry! The room, although smaller than what we're used to back in the US, actually had some storage space so only 1 of us had to live out of our suitcases. It had a nice view of Osaka. One thing past reviews had mentioned is that the room & hallway was very dark. They didn't exaggerate! You could barely see yourself in the single mirror in the room. You could get a lighted make-up mirror if you asked, for no charge. It seems as though it would be such an easy fix to at least put a higher wattage bulb in the mirror/sink area! One thing I especially want to mention is how helpful the staff were. My daughter left a box with all her jewelry in it at our previous hotel in Tokyo. They called the hotel, which ended up finding the box, & helped arrange a way for it to get back to her. Everything worked out well & she got her jewelry back. So I would absolutely stay here again, even with the dark mirror area.

O banheiro é muito mal projetado. Sair do chuveiro e dar direto no quarto é muito ruim

Only room was small and not enough light

Very spacious and modern room that included a washer and dryer and a microwave, toilet and shower/bath in separate rooms. The view of the city was gorgeous and it's located pretty much steps from central dotonbori and about a five-ish minute straight shot walk to Namba station. There's a family mart right across the street and several of the most popular shopping and dining streets a few blocks away and there's usually a police officer patrolling right outside and in the surrounding blocks around the hotel.

Nice hotel in a lively neighboorhood. Only downside is the poor noice isolation from outside noise (we were at the 14th floor but still heard the people on the street)

Great location, nice and modern- fantastic breakfast. However, very dark rooms, the hotel needs to work on better lighting. Even with windows open, you can't see well in the room and in the hallways. There is also no bench or storage space or even towel racks in the room, so if you have 3 people in the room, it gets messy and crowded with no place to put your jackets, shopping, luggage and things. Besides that-- good value and modern place to stay in Dotonbori.

Great location, spacious room with washing machine in the room.

Room seemed spacious but due to the poor layout and furniture placement actually had very little space for 2 luggages that were even carry on sized. Also the in-room fridge regularly let out knocking noises throughout the night and was difficult to ignore. Staff was very professional and friendly though.

Courteous staff, room was a good size, washing machine in our room. Good size bathroom. Location was convenient, a very short walk from Dontonburi. Plenty of shopping and food options nearby. Our only complaint was that the rooms were too dimly lit.

Overall, very unfriendly staff. A very punitive system of fining for every imaginable perceived violation: they will charge you for a replacement room key; they will charge you if you forget to bring back your umbrella; they will charge you if you don’t check out exactly at 11 AM. You definitely get the impression they’re glad to see you go. Noise from the street is evident. Rooms definitely need better soundproofing. Hallways seemed noisy in the mornings. The only hotel so far that’s been this way throughout the country.

This hotel couldn't have been in a more convenient location, just a few blocks from Dotonbori. It was modern, clean, stylish & the staff were very nice. Comfortable bed. Our room had a washer/dryer in it which was exceptionally convenient. From past reviews I was warned that it took forever for a cycle (around 3 hrs), but because we already knew that we planned ahead & put a load in before we left to go somewhere. Nothing like coming back to fresh, clean laundry! The room, although smaller than what we're used to back in the US, actually had some storage space so only 1 of us had to live out of our suitcases. It had a nice view of Osaka. One thing past reviews had mentioned is that the room & hallway was very dark. They didn't exaggerate! You could barely see yourself in the single mirror in the room. You could get a lighted make-up mirror if you asked, for no charge. It seems as though it would be such an easy fix to at least put a higher wattage bulb in the mirror/sink area! One thing I especially want to mention is how helpful the staff were. My daughter left a box with all her jewelry in it at our previous hotel in Tokyo. They called the hotel, which ended up finding the box, & helped arrange a way for it to get back to her. Everything worked out well & she got her jewelry back. So I would absolutely stay here again, even with the dark mirror area.

Hotel is really close to dotonbori and access to two different subway stations. Room cleaning was good and MOST of staffs we encountered were very nice and helpful. Only one staff during the check-in wasn’t nice (weird vibe given and was almost yelling at me but then he smiled and talked slower to other customers in front of me)

We stayed here for 5 days and loved the hotel. It felt very cozy and was super close to stores and restaurants. We used once the laundry machine which was super convenient inside our bedroom. Alao, breakfast super convenient. The best part was the incredibly friendly and helpful staff who really do an excellent job making the guests feel welcome. I’ll definitely will come back and stay here agin.

The hotel's location is very convenient. You can access it via Exit 14 of Namba Station, and it's about a 10-minute walk. Popular shopping areas like Shinsaibashi and Dotonbori are also within walking distance from the hotel. The room is quite spacious. The room type we booked included a washing machine with a drying function, which is especially useful during the summer. However, the lighting in the room is very dim. Women who need to do makeup will need to bring a lighted mirror, and even men who need to style their hair may find it inconvenient. The overall design of the hotel leans towards being dark, which increases the risk of accidents. Extra caution is advised for guests traveling with children or elderly family members. The most serious issue is the staff’s very poor English skills. As employees working in a major tourist destination, this level of service is quite disappointing.

Staff was extremely friendly and helpful. Room and the hotel were both very clean and the location is fantastic for doing day trips out of.

We had a 7 night stay with Mercure Namba and honestly it was THE BEST STAY!!!! Of our month long trip in Japan. Excellent location (no more than 5 min walk to Dotonbori, 5min walk to Americura, step out the front door and shops galore but most importantly family mart right across the street IYKYK 😜) The staff were excellent, polite and very very very helpful! When we return for our next trip I will not hesitate to book Mercure Namba again.

Room was great! They provided a few soft drinks in the mini fridge and restocked them daily with limited housekeeping. The front desk staff were great and spoke English. They were very helpful with sending out bags to our next destination.

Staff was extremely helpful and kind.

At the check-in desk, the man didn’t want to speak to me, a woman, but asked to speak to the man, as in I wasn’t capable of checking in, despite the fact that the reservation was in my name.

Stayed at this hotel on our recent family trip to Osaka. Overall this hotel is good and I would easily recommend staying there if someone were looking for recommendations. However we did have some general comments. Lighting in the rooms was low. I get the cool vibe, but it is not practical and after 6 days stay I was getting a bit frustrated with not being able to add more light to the room. Friday and Saturday nights were super load! This is not to say that this is something that hotel caused or will be able to fix. The area is a party district and motorcycles fly past at 2-3am. All other nights were OK. Housekeeping on a few occasions didn’t replenish our coffee pods, and we had to get reception to bring some more, which they promptly resolved, so no complaints there. Hotel located right in the centre of everything! Which is amazing. So many options to eat, go for walks, shopping etc. really convenient and is located close by to a train station. Non many people at the hotel speak English, so we struggled sometimes with getting advice. On one occasion we asked what would be the best way to get to Kansai Airport from the hotel and were given options but never told that purchasing tickets before 7am from bus terminal cannot be done using a credit card. Before 7am ‘only cash’ registers were available. I would assume that hotel staff working for an international hotel chain would be a bit more aware of local systems as they would be asked same question multiple times.

This hotel is better suited to solo or couples. The lay out of the premium twin rooms caused issues when taking showers. There was no privacy other than a small corner to block others view. Other than that the stay was great. Location is excellent. Subway lines in all directions with 5-10 minutes.

Very spacious and modern room that included a washer and dryer and a microwave, toilet and shower/bath in separate rooms. The view of the city was gorgeous and it's located pretty much steps from central dotonbori and about a five-ish minute straight shot walk to Namba station. There's a family mart right across the street and several of the most popular shopping and dining streets a few blocks away and there's usually a police officer patrolling right outside and in the surrounding blocks around the hotel.

Amazing location, amenities including laundry machine in the room, large room. Would 100% recommend to anyone visiting Shinsaibashi & Dotonbori!!

Clean room. Large for Japan, with a washer winch comes in handy . Good breakfast fun decor , great location

Great location near train station and in the Namba area. Hotel was reasonably clean, comfortable and modern. Staff where very helpful and welcoming. I would recommend staying here and return again.

The buffet breakfast was really good, the amenities were ok. The staff was very helpful and it is incredibly close to the dotonbouri with a family mart 30 meters away. I also booked a room with a washer/dryer that worked really well and had the detergent available in-room. The only issue with the hotel, like others have said, is the dark "theme" on the paint and rooms which makes it difficult to see at times in the hallways.

The location of this hotel was why I chose it. It was right in the middle of the night life areas. It was a 5 minute walk to the Glico Running Man. It was a further walk to train stations though. It The room itself was very clean and accommodating. The bed was a little on the firm side. The room was spacious enough or what we needed. I didn’t love how the shower opened straight into the room though because the floor would get wet and we struggled getting ready in the same space. There also isn’t any plugs near the sink with the mirror. If you are looking for something clean and close to shopping and dining this is a great choice!

The location is excellent, within short walking distance to Namba station and Dotonbori, filled with shopping and dining options. Namba station has direct access to Kansai airport via Nankai line. The room though quite small is cosy and comfortable.

Great location, and amazing hotel and staff. Felt luxury.

Too much mosquito in the room. And staff wasn’t really very friendly. Breakfast was repetitive and too little choice/ food was cold even when the breakfast place just open

Fantastic location in Americamura (less than 10 min walk to train station) and the best breakfast buffet of our entire trip. Room was very large and comfortable, but lighting was extremely dim (hard to see!) and we couldn’t find the trash can until the last day.

Great hotel, yes a little dark in ambience but that’s the vibe of the place! Breakfast was great, just needed a little more variety. Hotel was central to many restaurants and shops! Would stay here again!

The buffet breakfast was really good, the amenities were ok. The staff was very helpful and it is incredibly close to the dotonbouri with a family mart 30 meters away. I also booked a room with a washer/dryer that worked really well and had the detergent available in-room. The only issue with the hotel, like others have said, is the dark "theme" on the paint and rooms which makes it difficult to see at times in the hallways.

Great hotel with all the amenities you need. Breakfast was sub par but convenient.

Bra hotell, fina städade rum. Trevlig och hjälpsam personal överallt. Lite sparsamt utrustat gym. Riktigt dålig frukost.

This hotel don't have enough seat for their guests at Breakfast therefore you will line up for a good 30 - 45 mins for your breakfast.

Facilidade de ter uma máquina nos quartos e amplitude dos mesmo. Fora isso café da manhã muito a desejar assim como o fato de não ter um bom restaurante para refeição qdo estamos viajando com crianças isso faz muita falta.

The service was great. We opted to have our luggage sent to our hotel ahead of time since we were taking the Shinkansen from Tokyo to Osaka. The luggage was already waiting for us in the room. Breakfast had a great variety of foods and drinks. It was soooo convenient to have breakfast at the hotel. The room was spacious compared to our previous hotel. We actually had room to open our luggage!

Fabulous breakfast and nice staff super gentle!