Extended Stay America Premier Suites - Cleveland - Independence

The breakfast was literally boiled eggs and an oatmeal packet. Also the charges forbtrash and linen ect.. Also yhevwb sote advertises thatthisbplacejas a pool. It does not have a pool. On arrival a sign said it was permanently closed.

The pool mentioned in the listing is permanently closed. Only one elevator works. I had to ask for basic toiletries for my room, they weren’t already there. Hallways smelled like weed. The free breakfast was granola bars, instant oatmeal, etc, nothing hot or prepared. My room was clean enough, the bed was ok, and the ac drowned out noise from other guests. Ok but not worth the cost.

$100 deposit required on top of the room fee This was not disclosed durung booking. The pool is permanently closed

Only 1 working elevator.

Only 1 out of 2 elevator was working and they never bother to fix it. Breakfast coffee was disgusting, only cereal bars. Fire alarm went off at 1 am and happens more frequent than people think. Room is just not clean, squeaky floor. Some kind of brown stain on my curtains. Room smells. The surrounding environment was nice. I would stay at the hotel next door…

No EV plug-ins. Gym equipment all need service. Gym has no air conditioning . Beds comfy.

Room 521. When I entered the room the air conditioning was on. The temp was in the teens outside. I turned on heat it smelled like something was burning. I registered for 2 people and there was only enough towels for one. There is no clear number posted to the front desk so boyfriend had to go down and get them. There was no actual stovetop, there was some type of single burner electrical thing on the counter. There is a rule that if you do want to cook you have to use their supplies, which you also have to go down and get from the front desk. The bedside lamps are weird and you have to play with them to get them to work. There is a couch but no coffee table or end table. Your only options are to eat at the desk, on your lap, or in the bed. On arrival and of course after booking online there are notes all over saying that the water was going to be shut off at 9am for up to 5 hours. Also the pool is permanently closed. Not that I was going to use it but it should be known before booking. If you like total darkness for sleeping there was a light from the smoke detector that continuously blinks. It reminded me of when someone phone flashes when it rings except you cant stop it. There was a random weird noise that would stop and start coming from I dont know where. I wouldn’t stay here again, especially not for an extended time period. Good things were the fridge was full sized, the microwave worked and the room was clean less than 5 min from I-77 plenty of food options nearby

Everything was generally okay - nothing spectacular. The pool is permanently closed, so there is no pool anymore. Breakfast is just grab and go things (granola, muffins, yogurt) - not even basic cereals available. The fridge in our room could barely be considered room temperature, so definitely keep that in mind if you plan on storing perishable food.

No breakfast available. We were there a week and all they ever had were a few breakfast bars and coffee. One elevator broken the whole time. Light in room didn't work. A/C worked only when fan left on continuously.

1 elevator not working and the other broke one night. So we had to climb stairs to get to our room. Breakfast was minimal.

We had ants in the bathroom. The floors were in need of a good scrubbing. And throughout the hotel and the elevator, the floors need attention. The windows definitely needed cleaning. Downstairs in the main lobby, it was pretty clean; but the hallways need cleaned. And the staff during the morning were very friendly. Check-in person when we arrived was not very friendly. I told him that my husband was hard of hearing and he still didn't speak up. (My husband was wearing his hearing aids at the time--even I had a hard time hearing him) This made us very uncomfortable. Made us feel very unwelcome also.

The rooms were dirty

The floors were so dirty that the path from the bathroom to the bed left my feet filthy, and no matter how much I washed them, they wouldn’t get clean..

Upon arrival, the smell of recreation was noticeable outside. The smell was 10x stronger inside. As we were checking in, the number of people that walked by that were either extremely impaired or wearing half of their clothing was alarming. The room smelled, sticky floors and I lightly slept fully clothed!

Bathroom was not clean at all

The room was not available until over an hour past check-in time. The floors in the rooms were not clean - our socks/feet became black due to this. The hotel smelled of cigarettes despite being non-smoking. Additionally, we were planning to stay with other members of our family but the hotel cancelled their reservation after 3pm on check in day because they accidentally overbooked. We will not stay here again.

You could tell the room had minimum cleaning before we got there. When we brought attention to the cockroach that ran across the floor the following morning, staff "noted" the incedent, and that was end of story. Said they couldnt refund any portion due to the incident bc we paid in advance?? Not fully understanding that, and 100% dont agree with that from a customer service POV, but we just wanted to get the hell of there. 10 outta 10 will never recommend to anyone, and wont be visiting here again.

Bathroom door was broken. It was quickly fixed. There were roaches found in the room.

I stayed in room 420 it was cold and clean but as soon as i laid down i felt like i was getting bit by something didnt see any bed bugs but did find the room had roaches the next morning and night didnt have any food in the room found a dead roach in the fridge and around the bathroom personally i will not stay here again staff was friendly and nice breakfest was poor and NO MORE POOL THEY CLOSED IT FOR GOOD!!! Id look for another hotel

Rooms was not cleaned and the smell

I liked that it was tucked away from the interstate (more quiet), but one of the elevators didn't work/the bottom of my feet were dirty as the floors need mopped in my room (309)/thinner walls overall with a airhorn that went off in the middle of the night outside my window. Basic breakfast was nice to come down to in the morning.

No continental breakfast available and the one coffee pot did not work. Uncomfortable bed and flat pillows. The most uncomfortable night of very little sleep.

Walls are very thin, and im not really a fan of requesting everything that was stated as "comes with the room" the black out curtains were nice. I just wish they stated on all websites that the pool was down and it was only a grab and go breakfast. The Tv was mounted in a weird location so watching it from the bed or the couch was a whole ordeal.

Stand for two nights. I was impressed . I would definitely recommend. Clean, quiet , spacious and affordable .

Just a great stay with an unexpectedly large room with a refrigerator, microwave and more. A wonderful hotel/motel.

Room 521. When I entered the room the air conditioning was on. The temp was in the teens outside. I turned on heat it smelled like something was burning. I registered for 2 people and there was only enough towels for one. There is no clear number posted to the front desk so boyfriend had to go down and get them. There was no actual stovetop, there was some type of single burner electrical thing on the counter. There is a rule that if you do want to cook you have to use their supplies, which you also have to go down and get from the front desk. The bedside lamps are weird and you have to play with them to get them to work. There is a couch but no coffee table or end table. Your only options are to eat at the desk, on your lap, or in the bed. On arrival and of course after booking online there are notes all over saying that the water was going to be shut off at 9am for up to 5 hours. Also the pool is permanently closed. Not that I was going to use it but it should be known before booking. If you like total darkness for sleeping there was a light from the smoke detector that continuously blinks. It reminded me of when someone phone flashes when it rings except you cant stop it. There was a random weird noise that would stop and start coming from I dont know where. I wouldn’t stay here again, especially not for an extended time period. Good things were the fridge was full sized, the microwave worked and the room was clean less than 5 min from I-77 plenty of food options nearby

Hot in the room, couldn’t adjust temperature. Lights sparked and turned off on arrival. Toilet was running and not flushing and was told “there’s no maintenance crew so I’m not sure what to do” and only offered a plunger which wouldn’t have helped in the situation. Room layout was strange for a “suite” and the bathroom was dirty i didn’t even take a shower there.

The property was decent, the bed & room was nice, but the bed was like sleeping on bricks it was so hard & uncomfortable.Pillows had no fluff at all..You would need at least 6 of those to be comfortable when sleeping.. Toilet was so low it was like sitting on a toddler potty..Elevators were filthy..

Front desk staff was very nice and welcoming. We were placed on the 6th floor which smelled awful. There were dirty towels and toilet plungers in the hallway. It reeked of cigarettes. We had a non smoking room but it smelled of cigarette smoke. The site we booked through said Queen beds, but these were double. The most of the power outlets didn’t work or they sparked when you tried to plug something in. The lights for the sink didn't work. There was trash hidden under the mattress (string cheese and cracker wrappers). We checked in late and were checking out early so didn’t say anything. As an extended stay- would have definitely complained if we were staying more than the one night.

Breakfast was empty by 8:40 but went until 9:30. Pull out couch was extremely uncomfortable

My brother had a really hard time checking in. The front desk fumbled his reservation. It took them 30 minutes to check in and they almost turned them away.

Extended Stay gave my paid for room to someone else. When I attempted to check in they said they had no record of my reservation. Expedia was able to determine that they had given my room to someone else. Extended Stay attempted to rectify this by having me pay more money for a lesser room. Where I come from this is called 'bait and switch' When I declined Extended Stay's ludicrous offer the desk clerk said they would charge me $108 for not staying in the room they gave to someone else. I am looking forward to the small claims action requesting treble damages for fraud, court costs, and compensation for the angst I am suffering over this issue. Don't stay here unless you relish this kind of treatment.

Definitely were not prepared for a Huge concert weekend. Staffing was a HUGE issue. I did feel sorry for the one's that were there and working. Definitely need to work on obtaining and keeping staff.

Property had absolutely no keys for guest to access their rooms. Extended wait times to get staff to let us into our rooms. Staff member was rude & told us to book another hotel. Very bad experience

Weren’t able to check in at 3 was told to go to the concert and room would be ready when he got back left at 4 room still not ready!! Got back from the concert at 1 and was told they weren’t able to give us the room we booked because all king rooms are gone! She said she called her boss she’s the only one who could switch the room to a queen!! Finally at 230am I said can u refund me for the reservation and give me the 2 queen room she said yes! Gave me Keys for room 322 and it was already occupied at 245am so had to go back down get a new room and we didn’t get to sleep til 3am!!

We (6 persons in our party) booked 2 rooms via Expedia 3 months in advance foe a whole week. We traveled from NY to come here for the Cleveland Clinic. When we got here, checked in and went to what was supposed to be our room. It had 1 bed and a recliner and the door lock was broken, unable to lock the door for safety and security. We are 4 adults and I had reserved a room with 2 queen beds for all of us. I went downstairs to the desk to complain and get our room changed to what was reserved, I was told by the desk clerk that since we had used a 3rd party company to make reservations that they had the right to change the reservations if they wanted to at anytime. Apparently it doesn't matter that we were inconvenienced and that I had reserved the rooms 3 months prior for a whole week, they can just change the reservations anytime they want WITHOUT telling the customers anything. NO PHONE CALLS, NO EMAILS, NO NOTHING !! The desk Clerk was very rude about everything and told us that we just had to deal with it. He refused to let me speak with a manager either. Who do they think they are?? I paid in advance for a room that didn't exist. They had nowhere else to move us and no rollaway beds nothing. 4 adults in 1 bed !? The person behind me had the same problem. They had 5 people and only 1 bed. Apparently this is common practice for them. They have no concern for their customers at all !! DO NOT BOOK ANYTHING AT THIS HOTEL, THEY WILL CHANGE EVERYTHING AND NOT EVEN TELL YOU.

I am beyond frustrated with my recent experience at this hotel. I booked a room three weeks in advance, and even called eight hours before my arrival to confirm my late check-in, receiving assurance that my room would be available. Despite all these precautions, I arrived to find my reservation gone and the hotel claiming they were sold out. This is a complete failure in basic hospitality and booking management. My confirmed room was nowhere to be found, leaving me stranded. Highly disappointing and unprofessional.

The reviews on Expedia were all positive, which is why I booked this place, but if you look online, you will get a very different picture. The pool has not worked for months, but they do not say this. The front clerk was unpleasant, and the first room we were in was dirty and the door did not work. We moved rooms, which was better, but the beds are small, there are hardly any towels, and the breakfast was really nothing to speak of. Overall, a disappointing stay.

First they didn’t have housekeeping so no one could get into the room. Then they said we didn’t have a room when we made it back from a concert. We had to sleep in our car. They said they couldn’t find my reservation then they said they gave it to another person named Sherri. They said I could get a room but would have to pay for it. I clearly reserved a room in January. I requested a refund from this terrible hotel. Getting refund doesn’t even cut it for what we had to go through. We drove four hours to get there and had to sleep in our CAR. I’m disgusted with the hotel and would like them to take responsibility for what they did to us. They also gave people room keys that were already being occupied. It’s a poorly ran company.

Waited at the front desk for 45 minutes before a staff member showed up for check in. Process went quickly once starter but the wait was enough to disrupt our schedule for the day. The line was out the door with 25+ customers trying to check in. Room was okay. We were givin no towels, wash clothes, or bedding for pull out bed. Went to the desk to ask for some and waited again for an extended period of time.

I liked that it was tucked away from the interstate (more quiet), but one of the elevators didn't work/the bottom of my feet were dirty as the floors need mopped in my room (309)/thinner walls overall with a airhorn that went off in the middle of the night outside my window. Basic breakfast was nice to come down to in the morning.

Location

Room 521. When I entered the room the air conditioning was on. The temp was in the teens outside. I turned on heat it smelled like something was burning. I registered for 2 people and there was only enough towels for one. There is no clear number posted to the front desk so boyfriend had to go down and get them. There was no actual stovetop, there was some type of single burner electrical thing on the counter. There is a rule that if you do want to cook you have to use their supplies, which you also have to go down and get from the front desk. The bedside lamps are weird and you have to play with them to get them to work. There is a couch but no coffee table or end table. Your only options are to eat at the desk, on your lap, or in the bed. On arrival and of course after booking online there are notes all over saying that the water was going to be shut off at 9am for up to 5 hours. Also the pool is permanently closed. Not that I was going to use it but it should be known before booking. If you like total darkness for sleeping there was a light from the smoke detector that continuously blinks. It reminded me of when someone phone flashes when it rings except you cant stop it. There was a random weird noise that would stop and start coming from I dont know where. I wouldn’t stay here again, especially not for an extended time period. Good things were the fridge was full sized, the microwave worked and the room was clean less than 5 min from I-77 plenty of food options nearby

The restaurants surrounding the area are pretty good

Not far from Downtown Cleveland and the price to stay was great as well

Very clean place! Nice area!

The property was in a convenient location close to several well known restaurants. We went to Applebees for happy hour and were only 3 miles from the hotel.

I stayed on business trip for two nights. The property covers the basic need of a room for the night. Close to many restaurants and my work meetings.

Very clean. Nice area. Close to downtown.

location was right off interstate and close to dining options. Pool is permanently closed. Breakfast offer was minimal. 12 minute drive back to cleveland and ballpark.

Fire alarm went off at 11pm, pool was closed, breakfast was not served, staff was rude and uninviting

Staff was bored and slow. Room was clean but breakfast is terrible.

There was to be a grab and go breakfast but was not there. The halls were dirty so was the laundry room. I dropped something and reached under the couch and out came a bunch of dirt and hair. Desk staff was rude and not very helpful

The staff was terrible, parking was fine, the hotel's condition was very rough, and the long-term clientele was pretty rough. I've never had to pay a security deposit before for potential damages, which should've been the first clue. The continental breakfast consisted of a single snack bar on day 1 and nothing at all on day 2. Won't stay in the brand of hotel again.

The room was clean and setup was good for our family of six. They had a limited supply of linens (no extra pillows for our fold-out bed). Room temp was good. The hallways had spilled food on the sixth floor. There was no food available for the continental breakfast, just coffee and cocoa. Checkout was quick and easy as was check-in. It seems a little odd to have a $100 security deposit that won’t be refunded for another week.

Clean room and comfortable bed, a no frills place to stay. Hair dryer, shampoo etc available but must be requested. Breakfast offering is coffee and tea, boiled eggs and packaged muffins, not actually comparable to other chain’s offerings.

Everything was great except continue dental breakfast was never there. I came down at 7 am and 2 muffins were there. Breakfast starts at 7

No breakfast available. We were there a week and all they ever had were a few breakfast bars and coffee. One elevator broken the whole time. Light in room didn't work. A/C worked only when fan left on continuously.

They had NOTHING for breakfast except coffee (with some doubtable and insoluble creamer)!!! Moreover, when we didn’t have any towels. I had to go down 4 floors to personally pick them up. One day they had some muffins (yes ONLY MUFFINS) in their breakfast option. SMH I’m never coming back here ever again!

Hotel was average at best. The “continental breakfast” was a joke including instructions to be sure you leave enough for other guests. Would not recommend nor would I stay there again.