Valeria Dar Atlas All Inclusive

My family and I travel alot atleast 4-5 holidays a year. We have stayed in many hotels however this was the worst experience ever. 1. The room was so dirty full of ants, flies. Corners of room walls full of dust. Bed dirty. Sheets yellow stained. Towels yellow stained all the time. My 3 year old woke up with bites all over her face and body and we have been back for days and she still has scars. We have been itching since. 2. Restaurant food was another chaos. Evening meal was okay ish however breakfast and lunch literally no options. 30 minutes wait for chips for kids. Especially on our last day which was a Saturday literally no breakfast options left. 3.water and juices in the machines smelt of pool water. 4. Bar side cafe never had anything, according to advert and the welcome paper supposedly has food and drinks though the day. There was always nothing until 5pm some waffles. This is supposed to be an all inclusive experience. This is suppose to be 4*. Noway even 2* is too much. I asked for a kettle in the room. After 24 hours i was told they found one and I should pick up from reception and take it to do room if i pay deposit. I asked for a few coffee tea bags . They said i need to buy it from the shops. Also i needed to pay deposit for the second hand very cheap kettle. Everything was bad. We are very upset to have wasted our money. I hope nobody else books in this hotel. Lastly we booked for a family of 4 and only 2 pillows and 1 duvet was given after begging.

The room was good. The staff were polite and kind. The atmosphere was great. Such a welcoming bunch.

One star too many. Very tired, restaurant not even the one in the pictures (it’s a large school type hall!) and the food was abysmal. No labelling system and vegetarian options non existent. Hotel refused to engage with us or hotels.com about it. Moved at our own expense because it was so poor. Eta elsewhere!

Upon arrival there was a 2 hour delay from when we could check in to when we got our room. We ended up getting a room which was already occupied and had to be re roomed twice. Receptionists Khalid and Wafae were rude and unhelpful. They offered no apology and said speak to the manager. I could not get hold of the manager for the duration of my stay. The resst of the facilities were good. Food was average but plenty. The pools were good.

The property is large but quite far from the city Center. Room was cleaned everyday but the property needs refurbishment. The pools are decent size and well maintained. Food was good and had multiple options. I would suggest the management team to improve on the all inclusive drinks offered at the bar.