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Siena Hotel

Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Room Service

  • Tour Desk

  • Dry Cleaning

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Property description

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
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Guest reviews

Facilities

8.5

Cleanliness

8.8

Rooms

8.7

Service

9

Location

8.4

Dining

8.4

2

CHRISTIAN

EXP-logo

6 Nov 2023

·

Stayed 3 nights

I got a confirmed reservation but when I showed up yesterday at 3pm after a long trip by land, the receptionist told me there was no room for me. I asked why, she said because they were calling me on the phone and did not answer (?). I got very upset because the lady was not empathetic and would not even apologize and they would not take responsibility to accommodate in another hotel. I had no data in my phone and It was extremely difficult to find another place to stay in a city bursting with people due to the local festivities. I will not recommend this hotel because of their lack of professionalism and empathy in cases like mine. They ruined my vacation!
I got a confirmed reservation but when I showed up yesterday at 3pm after a long trip by land, the receptionist told me there was no room for me. I asked why, she said because they were calling me on the phone and did not answer (?). I got very upset because the lady was not empathetic and would not even apologize and they would not take responsibility to accommodate in another hotel. I had no data in my phone and It was extremely difficult to find another place to stay in a city bursting with people due to the local festivities. I will not recommend this hotel because of their lack of professionalism and empathy in cases like mine. They ruined my vacation!
8

Derek

EXP-logo

13 Oct 2023

·

Stayed 4 nights

Excellent value for the price. Very conveniently located close to restaurants and the historic center of Cuenca
Excellent value for the price. Very conveniently located close to restaurants and the historic center of Cuenca
10

Monty

EXP-logo

16 Sept 2023

·

Stayed 7 nights

Great location most dining options are walkable close to most museums and landmarks
Great location most dining options are walkable close to most museums and landmarks
8

Ronda

EXP-logo

28 May 2022

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Stayed 2 nights

The hotel has a lot of charm and a good location. It was clean and the shower water was hot (something not to take for granted in Ecuador). We had a billing issue that was resolved quickly with the help of our tour guide. We appreciated the hotel owner’s prompt response. The only issue of note was that the WiFi was not very good, it worked in the common areas but not very well in our rooms. Overall, a good experience.
The hotel has a lot of charm and a good location. It was clean and the shower water was hot (something not to take for granted in Ecuador). We had a billing issue that was resolved quickly with the help of our tour guide. We appreciated the hotel owner’s prompt response. The only issue of note was that the WiFi was not very good, it worked in the common areas but not very well in our rooms. Overall, a good experience.
10

Jeff

EXP-logo

22 May 2022

·

Stayed 6 nights

The people working the hotel were extremely nice and helpful, the hotel was always kept clean and is a great location in the old town area. So much to do on just that street.
The people working the hotel were extremely nice and helpful, the hotel was always kept clean and is a great location in the old town area. So much to do on just that street.
Hermano Miguel 5-84 y Juan Jaramillo, San Blas, Cuenca, Cuenca, Ecuador

Location

A stay at Siena Hotel places you in the heart of Cuenca, steps from Las Conceptas Museum and Museum of the Canari Identity. This hotel is 0.3 mi (0.5 km) from Puente Roto and 0.4 mi (0.6 km) from San Francisco Plaza Market.

Las Conceptas Museum(0.1 Miles)

Museum of the Canari Identity(0.1 Miles)

Río Tomebamba & Calle Larga(0.1 Miles)

Inter-American Center of Popular Arts(0.2 Miles)

Museum of the Aboriginal Cultures(0.2 Miles)

Puente Roto(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 20:00

Before 12:30

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Uncovered self parking is available on-site for a fee of USD 5.00 per night.

A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM.

Check-in is from 2:00 PM until 8:00 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for a fee of USD 10.00 per room (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility details may be confirmed directly with the property.

The hotel is centrally located in Cuenca, just steps from Las Conceptas Museum and Museum of the Canari Identity. It is approximately 0.3 miles from Puente Roto and 0.4 miles from San Francisco Plaza Market.

Children are allowed at the property, but they may not be eligible for complimentary breakfast.

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