Is parking available at the property?

Self parking is available on-site for a fee of EUR 29 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM for a fee of approximately EUR 28 for adults and EUR 15 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of EUR 25 per person (one-way) and operates 24 hours. Guests can arrange the transfer by contacting the property.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities. Guests are encouraged to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Madrid, just steps from Gran Via and Plaza de España - Princesa. It is approximately 0.8 miles (1.2 km) from Puerta del Sol and 0.5 miles (0.8 km) from the Royal Palace of Madrid.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The operational hours may vary, and guests are encouraged to check for seasonal availability.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age. Specific age limits may apply, so guests are encouraged to check with the property for details.

Barceló Torre de Madrid - 5 Star Hotel in Spain

Average nightly price at Barceló Torre de Madrid by month, last 12 months (USD)
Month	Average price
January	$275
February	$267
March	$276
April	$339
May	$373
June	$310
July	$233
August	$200
September	$367
October	$402
November	$291
December	$255

What guests think

At Barceló Torre de Madrid, travelers consistently praise the prime Gran Vía/Plaza de España location, friendly and professional staff, very clean and comfortable rooms, and a popular, generous breakfast, making city exploring easy and stays feel smooth and welcoming.

Facilities like the indoor pool and sauna are appreciated, though several guests mention limited pool hours, chilly water, crowded conditions, or a small gym. Recurring drawbacks include occasional sewage or damp smells in public areas, some noise from nearby nightlife or the metro, and inconsistent service or housekeeping; lift changes and glass-walled bathrooms also divide opinions. Overall, expect a stylish, central base where location and breakfast stand out.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor pool, sauna and spa are appreciated, though several guests mention late opening or limited hours, chilly water, crowding, and a small gym with occasional equipment issues. Rooftop terrace and the bar also receive positive mentions.

Related guest reviews

10

Melissa

Sep 16, 2025

·

Stayed 2 nights

The property was in a great location. It was right next to the metro station. It was close enough to the tourist spots but far enough that we didn’t feel like we were surrounded by tourist traps. Our room was upgraded to a junior suite. The suite was really spacious and nice. We checked out the pool but it was very crowded and hot and humid so we didn’t stay. There is a park across from the hotel, that had a festival with movies, drinks, and food. I definitely recommend this hotel. It was a great choice for our first trip to Madrid!

10

Roberta

Sep 9, 2025

·

Stayed 3 nights

Loved the indoor pool spa and breakfasts!

10

Andrew

Aug 8, 2025

·

Stayed 3 nights

This is an amazing hotel in a great location and our second stay here. The pool and gym and rooftop terrace are great and the breakfast is the best I’ve had

10

Matthew

Nov 24, 2025

·

Stayed 4 nights

This is a super hotel and the breakfast is exceptional. So very clean and great staff attention at all levels. If I could offer any suggestions for improvement, it would be longer hours for the pool as we would have liked an early or late swim and also one working treadmill for a hotel if this size is probably not quite right. We would certainly use this hotel again without hesitation. Thank you

10

Christopher

Apr 21, 2025

·

Stayed 5 nights

Well located property, very near the palace and metro links to allow easy access to anywhere in Madrid. Staff were very nice, room was cleaned to a very good standard daily. Well equipped gym and nice range of food available at breakfast. Would definitely recommend if you are staying in Madrid.

8

bertrand

Oct 10, 2025

·

Stayed 1 night

4 étoiles pour ce 5* Un ben hôtel bien situé mais manque quand même deux ou trois bricoles pour être un 5*. La bouilloire moche pour le café soluble, le flacon de savon en plastique, la chambre un peu petite etc... En revanche très agréable terasse en rooftop et espace piscine très chouette aussi. Bref très positif, mais pas 5*

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8

Marisa

Oct 11, 2025

·

Stayed 2 nights

Jacuzzi NEEDED AND MORE POOL TIMES

10

Gabriel

Oct 31, 2025

·

Stayed 4 nights

Great location, right in front of the metro! Staff is kids friendly and hotel facilities (including the pool) are great!

10

Bridget

Oct 11, 2025

·

Stayed 2 nights

Excellent location, professional and friendly service, and very comfy room. I love the pool and sauna and was disappointed that it opens late at 10 am on weekends. The bar is also good and open late.

8

Karine

Aug 4, 2025

·

Stayed 10 nights

I like the location, the food was good, and the room was always cleaned—good job for the housekeeping staff. All the services they offered were excellent. However, I didn't appreciate the pool because the water was cold. After all, I had a great vacation.

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Cleanliness

Rooms and common areas are frequently described as very clean and well maintained. A few guests reported housekeeping lapses or unpleasant sewage or damp odors in public areas.

Related guest reviews

4

Dr Shireda

Jan 4, 2026

·

Stayed 1 night

This hotel is definitely not a 5 star hotel at best a very upscale Motel 8. The view was spectacular and the room was spotless. However, the sewage / mold smell mixed with a broken tv and no face towel left a bit to be desired based on I was truly expecting a 5 star experience.

10

Ana

Nov 29, 2025

·

Stayed 3 nights

Room was spotless, best bed I've slept in years. Staff was great, the whole property was super clean

10

Lorraine

Feb 10, 2026

·

Stayed 4 nights

Room very clean. The housekeeper works extremely hard and very diligent

10

Gloria

May 4, 2025

·

Stayed 2 nights

So clean and staff friendly.

8

agustin

Nov 29, 2025

·

Stayed 6 nights

Should improve cleaning schedule, couple of day room was unattended

8

Michelle

Jun 25, 2025

·

Stayed 2 nights

Good location, well sized hotel rooms and comfortable beds. The lobby bar was nice to have a drink at. The condition of showers could benefit from better cleaning.

10

Michael

Jan 26, 2026

·

Stayed 1 night

The room was spotless and the staff was pleasant and helpful.

8

Lori

Jan 3, 2026

·

Stayed 4 nights

All was good…the hotel hall smelled of sewage but the room was large, modern, clean and did not smell. The location of the hotel is excellent and the staff very helpful.

10

Tracey

Aug 3, 2025

·

Stayed 4 nights

Nice and clean

10

Ali

Feb 23, 2026

·

Stayed 4 nights

Lovely rooms nice and big. Very clean. Great location

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Rooms

Many find the rooms modern, spacious and comfortable, often with great city views and good beds. Recurring drawbacks include some noise from the metro or nightlife, privacy-poor glass bathrooms, limited storage or luggage space, and occasional maintenance issues such as A/C or TV faults.

Related guest reviews

10

Dinesh

Feb 19, 2026

·

Stayed 1 night

Amazing room, spacious very clean and beautiful! Very good service. Right in city.. worth it!

6

Paulo

Oct 26, 2025

·

Stayed 2 nights

The hotel is overall fine — clean, comfortable, and well-located. The bed was great, the room was spacious, temperature control worked and the staff were all genuinely friendly and cheerful. However, the service is far from what one would expect from a five-star hotel. Every time we needed something, whether requested in person or by phone, it took multiple follow-ups to actually get it — if it arrived at all. For example, we asked for extra toilet paper when we came back from dinner. Thirty minutes later, nothing. We called again, and another thirty minutes passed before someone finally brought it up. The next day, we asked twice for clean cups — once at reception and once directly to housekeeping — and never received them. Everyone was polite and eager to help, but things simply didn’t happen. That’s the key issue: it’s not about attitude, it’s about execution. Also, a note on design — the bathroom setup with transparent glass walls offers no privacy at all, which makes sharing the room quite uncomfortable. A five-star room should provide a separate, private toilet area. If the hotel were priced lower and rated four stars, this would be perfectly acceptable. But at this price point, and with the five-star label, the overall experience doesn’t deliver the expected level of service or value.

8

Billinda

Jul 28, 2025

·

Stayed 1 night

The bed was very comfortable, room had a spectacular view, very clean. Central location

10

Maria

Jan 3, 2026

·

Stayed 3 nights

Room was very clean and staff was very helpful and courteous. Our room overlooked Plaza Espana which was decorated for Christmas. The hotel had easy access and was within walking distance to very good resturants, Plaza Mayor, Mercado de San Miguel, Real Palace de Madrid and other attractions. Had stayed here before. Will stay again in the future.

8

Jose Elias

Nov 19, 2025

·

Stayed 4 nights

Noise from nightclub nearby

4

Suyash

Aug 17, 2025

·

Stayed 1 night

The hotel seemed nice from the outside - but the room had no space to keep bags. I had to lie them down on the floor - I did ask the front desk and they said it is what it is - and then said they would send some type of stow for the bag which never arrived. I have stayed in quite a few Madrid hotels before this trip - for lower prices and warmer service.

8

Krister

Oct 28, 2025

·

Stayed 4 nights

Verry god! You can Here the metro at night in our room

10

Ali

Feb 23, 2026

·

Stayed 4 nights

Lovely rooms nice and big. Very clean. Great location

8

Pablo

Sep 13, 2025

·

Stayed 2 nights

Rooms and bathrooms are very good but elevator to lower levels under rooms make building vibrate all day and night which makes it very difficult to sleep

6

Margaret

Nov 15, 2025

·

Stayed 2 nights

We were given an upgrade to a suite- windows looking onto the other side of the hotel. Room was quiet- bed was comfortable, but freezing cold as the duvet was too thin for the temperature we had. Air con did not work. Quite confusing having to go to one lift to level 2 then change lifts for the hotel rooms. Reception on check in is strange too- very unco-ordinated and quite rude

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Service

Staff are widely praised as friendly, professional and attentive, with helpful front desk support and thoughtful touches like upgrades. Several reviews note inconsistent execution, slow follow-through, occasional rudeness, and mixed concierge or bar service.

Related guest reviews

10

Paul

Feb 12, 2026

·

Stayed 1 night

The staff were amazing - friendly and courteous.

6

Paulo

Oct 26, 2025

·

Stayed 2 nights

The hotel is overall fine — clean, comfortable, and well-located. The bed was great, the room was spacious, temperature control worked and the staff were all genuinely friendly and cheerful. However, the service is far from what one would expect from a five-star hotel. Every time we needed something, whether requested in person or by phone, it took multiple follow-ups to actually get it — if it arrived at all. For example, we asked for extra toilet paper when we came back from dinner. Thirty minutes later, nothing. We called again, and another thirty minutes passed before someone finally brought it up. The next day, we asked twice for clean cups — once at reception and once directly to housekeeping — and never received them. Everyone was polite and eager to help, but things simply didn’t happen. That’s the key issue: it’s not about attitude, it’s about execution. Also, a note on design — the bathroom setup with transparent glass walls offers no privacy at all, which makes sharing the room quite uncomfortable. A five-star room should provide a separate, private toilet area. If the hotel were priced lower and rated four stars, this would be perfectly acceptable. But at this price point, and with the five-star label, the overall experience doesn’t deliver the expected level of service or value.

10

Atosa

Aug 22, 2025

·

Stayed 6 nights

Everything was welcoming, comfortable and beautifully organized . Special thank you to Lucia who went above and beyond to make our vacation memorable .

10

Monica

Nov 24, 2025

·

Stayed 3 nights

The service was great. The people at the reception were very friendly and helpful. We greatly enjoyed our stay and would come back again!

8

Kurt

Jul 3, 2025

·

Stayed 6 nights

Great location and helpful staff. Upgraded to a suite. The hotel needs a refresh, but it does not really detract from being good. One thing that was annoying was the housekeeping was subpar. One day the raised the A/C thermostat and open a window. Another day they accidentally unplugged the refrigerator. Another day they took the room entry card that is left in a slot next to door to keep lights on. Had to go to lobby to get another one. Another day they took the washcloths (which were not standard in the towels provided and thus we had to reuedt them) that we requested. Another day they did mot fill bidy gel bottle in shower and i had to go to front desk to request another one. Nothing too serious but annoying. I asked to speak to management about it, but no one talked to me even though front desk indicated they would. This is why I cannot provide 5 stars.

8

Christine

Jan 2, 2026

·

Stayed 9 nights

We didn’t eat breakfast as it was pretty pricey. Concierge service was not great. Rooms were very nice and comfortable. Housekeeping was great. Ambience was very nice. Did not try the restaurants.

10

Daniel

Dec 2, 2025

·

Stayed 5 nights

Everything was really good we had a great experience. Very Professional staff Lucia and Williams at front desk were the best at check in, they really went above and beyond to make sure we had the best view and experience in our stay at this hotel, and the best part they had a great attitude and great smile at all times. Highly recommended.

6

Claudia Ximena

Apr 27, 2025

·

Stayed 5 nights

That sounds frustrating. Here's a polished version of your experience: "We arrived early, exhausted from a long night of travel, my son was very sick and the checking time was at 2:30 I requested to check in earlier because my son’s condition but Unfortunately, the check-in staff showed no flexibility or understanding, declining to waive the early check-in fee despite our circumstances. Given our situation, I expected more empathy and accommodation."

8

Ranjit

Oct 14, 2025

·

Stayed 3 nights

This hotel is in a great location. Walking distance to major shopping and sightseeing. Staff was friendly however the service wasn’t to great at the bar. Bartender behind the bar didn’t acknowledge and no staff came to assist. Had to ask for drink menu then they never came back to assist. We ended up just leaving. Not cool!

8

Yolanda

Nov 18, 2025

·

Stayed 3 nights

Property is wonderful!! Arrival front desk was exceptional. Check out receptionist was rude, unhelpful, and just plain nasty. Breakfast was phenomenal!! Staff was very helpful, friendly and kept the area clean and well stocked. Room: extremely clean and stocked. I will be back and will deal with rude female receptionist!!

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Location

Highly central on Gran Vía and Plaza de España, next to the metro, walkable to major sights, dining and shopping; some rooms offer excellent views. A few mention street noise, event-related disruptions, or challenging car access.

Related guest reviews

10

Hey Eun

Oct 8, 2025

·

Stayed 2 nights

The room was spacious with the great view of Plaza de España. It is very near to Gran Via but quiet at night to have good rest. The breakfast was amazing with lots of choices and options. Definitely I will come back to this hotel.

10

Matthew

Dec 17, 2025

·

Stayed 4 nights

This was a really nice hotel and a terrific location

10

Christopher Nicholas

May 31, 2025

·

Stayed 7 nights

The perfect location to explore Madrid. Very easy to get to from airport. The subway stop is in square in front of hotel.

10

Maria

Jan 3, 2026

·

Stayed 3 nights

Room was very clean and staff was very helpful and courteous. Our room overlooked Plaza Espana which was decorated for Christmas. The hotel had easy access and was within walking distance to very good resturants, Plaza Mayor, Mercado de San Miguel, Real Palace de Madrid and other attractions. Had stayed here before. Will stay again in the future.

10

Marilyn

Apr 28, 2025

·

Stayed 7 nights

Title: Exceptional Stay at Barcelo Torre de Madrid I recently stayed at this hotel and had an absolutely wonderful experience. The staff were incredibly friendly and attentive, ensuring all my needs were met. Our stay in Madrid coincided with Holy Week, a very busy time in the city. Despite our early arrival due to an early flight, the staff managed to prepare our room ahead of the usual check-in time. We truly appreciated their efforts to make our stay unforgettable. The room was spacious, clean, and well-appointed with all the amenities we could ask for. The bed was extremely comfortable, and the variety of pillow options ensured a great night's sleep. The hotel's location is perfect, with easy access to local attractions and public transportation. I also appreciated the hotel's commitment to sustainability and eco-friendly practices. Overall, I highly recommend Barcelo Torre de Madrid to anyone looking for a comfortable and enjoyable stay. I will definitely be returning on my next visit to Madrid.

10

Mark Gerard

Oct 27, 2025

·

Stayed 3 nights

Great location in Madrid centro close to the metro and walkable to many attractions.

10

Craig James

Sep 21, 2025

·

Stayed 4 nights

Clean and modern hotel with quiet rooms. Right next to a metro station, allowing easy access to all of Madrid, although the historic centre is only a few minutes walk away.

10

Dr Alberto

Dec 27, 2025

·

Stayed 4 nights

Quarto espaçoso, ótima localização, ótimo café da manhã!

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10

Miles

Nov 16, 2025

·

Stayed 3 nights

Great location off Gran Via. Splurge of its view!. Quality hotel and staff.

10

ELENI

Sep 2, 2025

·

Stayed 3 nights

Amazing location, spacious room, very clean and offering an overall very good experience.

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Dining

Breakfast is repeatedly highlighted as excellent, varied and worth adding; bar service and drinks are often praised. A few guests found breakfast pricey or suggested small improvements, and a couple noted food smells near the entrance.

Related guest reviews

10

Kimberly Dyan

Nov 16, 2025

·

Stayed 3 nights

The rooms were a nice size and setup. The location was great. The service was excellent and the breakfast looked gorgeous and delicious. I did not get a chance to try it though,

10

RA

Dec 10, 2025

·

Stayed 1 night

Excellent service, great location, fantastic staff, delicious breakfast

8

kimberlee

Nov 18, 2025

·

Stayed 3 nights

Breakfast was great! Complementary and wide variety and fresh. Highlight

10

Julie

Oct 10, 2025

·

Stayed 4 nights

Fabulous location, within easy walking distance of lively restaurants, the palaces etc. Breakfast was amazing and the staff wonderful and very friendly

10

Adam

Nov 15, 2025

·

Stayed 2 nights

The highlight is the breakfast! I also appreciate the shower with great water pressure, with the rain shower and detachable shower head, hot in 20 seconds. A+

10

Elizabeth

Oct 18, 2025

·

Stayed 5 nights

Spacious room, good bar, excellent breakfast. Great, central location.

10

Jose

Sep 16, 2025

·

Stayed 6 nights

Clean Room, Excellent staff especially the lady at the breakfast buffet check in, she was a sweetheart. The whole staff and management was amazing. Will definitely stay there again.

8

Yolanda

Nov 18, 2025

·

Stayed 3 nights

Property is wonderful!! Arrival front desk was exceptional. Check out receptionist was rude, unhelpful, and just plain nasty. Breakfast was phenomenal!! Staff was very helpful, friendly and kept the area clean and well stocked. Room: extremely clean and stocked. I will be back and will deal with rude female receptionist!!

10

Afroditi

Apr 29, 2025

·

Stayed 3 nights

Centrally located, excellent breakfast and very clean and modern rooms. Worth the money! Highly recommend staying when visiting Madrid.

10

Elvys

Aug 6, 2025

·

Stayed 6 nights

Excelente el hotel, ubicacion, trato, servicio, calidad de los productos, bufet...... Recomendaciones: En la primera planta restaurant y bar bien, pero al parecer la campana de extraccion no funciona y existen olores a comida que no son del todo agradables y la entrada al hotel es por esa planta.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $364	5 $302	6 $381	7 $433
8 $417	9 $163	10 $161	11 $234	12 $280	13 $265	14 $318
15 $295	16 $340	17 $324	18 $429	19 $308	20 $448	21 $488
22 $308	23 $437	24 $576	25 $295	26 $260	27 $338	28 $187
29 $207	30 $225

Su	Mo	Tu	We	Th	Fr	Sa
		1 $202	2 $153	3 $141	4 $266	5 $642
6 $285	7 $218	8 $205	9 $205	10 $208	11 $201	12 $241
13 $204	14 $188	15 $210	16 $202	17 $207	18 $223	19 $236
20 $210	21 $193	22 $199	23 $200	24 $246	25 $252	26 $304
27 $293	28 $326	29 $312	30 $376	31 $438

Barceló Torre de Madrid

Prices for Barceló Torre de Madrid

Monthly average prices

About this property

Location

Room options

Deluxe Room

Suite, City View

Royal Suite

Junior Suite

Suite (Princess)

Premium Room

Suite

Suite, 2 Bedrooms

Premium Room, City View

Deluxe Room, City View

Guest reviews of Barceló Torre de Madrid

Who stays here?

What guests think

Property Policies

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Good to know

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