Cielo Maya Beach Tulum
77 $US
/nuit
Moyenne pour septembre
Prix pour Cielo Maya Beach Tulum
Sélectionnez les dates pour voir les prix et les disponibilités
77 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Cielo Maya Beach Tulum, les prix par nuit s'élèvent en moyenne à 77 $US pendant le mois le moins cher (septembre) et à 197 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 131 $US |
| février | 136 $US |
| mars | 117 $US |
| avril | 123 $US |
| mai | 103 $US |
| juin | 100 $US |
| juillet | 103 $US |
| août | 104 $US |
| septembre | 77 $US |
| octobre | 82 $US |
| novembre | 113 $US |
| décembre | 197 $US |
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sept. · 77 $US
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Le plus cher : décembre (env. 197 $US)
Le moins cher : septembre (env. 77 $US)
À propos de cet établissement
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. Après une longue journée passée sur la plage privée, profitez des nombreuses infrastructures ...
Équipements
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. Après une longue journée passée sur la plage privée, profitez des nombreuses infrastructures de loisirs à votre disposition et qui incluent une piscine extérieure. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo. Rejoignez les attractions de la région en deux temps trois mouvements grâce à la navette payante.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hôtel, ne manquez pas de faire halte au restaurant gastronomique qui abrite un bar / salon plein de charme. Ce lieu chaleureux propose aussi un service d'étage (horaires limités). Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Un petit déjeuner préparé à la commande gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 18 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une TV connectée. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Les salles de bain comprennent des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Tulum ne manque pas de choses à découvrir ; Cielo Maya Beach Tulum vous fait profiter d'un séjour au bord de l'eau et ne se trouve qu'à quelques pas du site Soliman Bay et à 12 minutes à pied du site Parc national de Tulum. Cet hôtel au bord de la plage se trouve à 9,5 km de Ruines mayas de Tulum et à 15,8 km de Plage de Tulum.
À proximité
Soliman Bay(0.1 miles)
Parc aquatique Cenote Manatí(0.1 miles)
Parc national de Tulum(0.6 miles)
Parc du Jaguar(0.8 miles)
LabnaHa Ecopark Adventures(2.6 miles)
Adrénaline Maya(2.7 miles)
Cenotes Labnaha(2.8 miles)
Cenote Tortugas(2.9 miles)
Lettres de Tulum(4.2 miles)
Spa à la Bière de Tulum(4.2 miles)
Plage Xcacelito(5.2 miles)
Réserve de Xcacel-Xcacelito(5.4 miles)
Tour de Tulum(5.7 miles)
Maison du Cénote(5.9 miles)
Temple du Dieu Descendant(5.9 miles)
Aéroport international de Tulum (TQO)(32.1 miles)
Aéroport international de Cancún (CUN)(68.5 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Tankah III, Mza 3 Lt. 36, Tulum, Quintana Roo, Mexique
Soliman Bay (0.1 miles)
Parc aquatique Cenote Manatí (0.1 miles)
Parc national de Tulum (0.6 miles)
Parc du Jaguar (0.8 miles)
LabnaHa Ecopark Adventures (2.6 miles)
Adrénaline Maya (2.7 miles)
Options de chambre
7
Suite Junior, 1 très grand lit et 1 canapé-lit, côté jardin
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
538 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
14
Chambre Double Deluxe, 2 grands lits, vue piscine, côté jardin
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
538 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
15
Suite Deluxe, 1 très grand lit et 1 canapé-lit, vue partielle sur la mer
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
645 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
18
Suite Deluxe, 1 très grand lit et 1 canapé-lit, terrasse, en front de mer
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
538 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Cielo Maya Beach Tulum
8.5
Très bien
Basé sur 630 avis vérifiés
Qui séjourne ici ?
Couples
71%
Familles
15%
Groupes
12%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant Cielo Maya Beach Tulum, les voyageurs louent le personnel accueillant et l'emplacement paisible et pittoresque en bord de mer, tout en soulignant l'isolement du lieu, avec un chemin d'accès très accidenté, une plage rocailleuse ou sujette aux algues sargasses, et des problèmes occasionnels d'électricité, d'eau chaude ou de climatisation.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant Cielo Maya Beach Tulum, les voyageurs louent le personnel accueillant et l'emplacement paisible et pittoresque en bord de mer, tout en soulignant l'isolement du lieu, avec un chemin d'accès très accidenté, une plage rocailleuse ou sujette aux algues sargasses, et des problèmes occasionnels d'électricité, d'eau chaude ou de climatisation.
Beaucoup apprécient les chambres spacieuses et confortables avec vue sur la mer, ainsi que des équipements simples tels que des kayaks gratuits, des planches de SUP, du matériel de snorkeling, une petite piscine, des hamacs sur le ponton et des massages en option. Le petit-déjeuner est inclus et souvent apprécié, mais la nourriture du restaurant est jugée médiocre ou chère par plusieurs, et les pourboires ou les suppléments peuvent être peu clairs. Attendez-vous à un séjour détendu et discret, idéal pour ceux qui privilégient la tranquillité à la facilité d'accès et à la vie nocturne.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Établissement en bord de mer avec une petite piscine, des hamacs sur le ponton, des kayaks, des planches de SUP et du matériel de snorkeling gratuits ; massages et parking sur place disponibles. Plusieurs avis mentionnent des coupures de courant et une alimentation de secours limitée.
Avis de voyageur à ce sujet
10
Azadeh
1 juin 2025
·
A séjourné 3 nuits
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
10
William
15 févr. 2025
·
A séjourné 7 nuits
Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions Con: poor water pressure, repairs needed, If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again
Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions Con: poor water pressure, repairs needed, If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again
10
Therese
15 juin 2025
·
A séjourné 2 nuits
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
2
Patricia
10 juin 2024
·
A séjourné 3 nuits
I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.
I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.
10
Stefan
9 janv. 2023
·
A séjourné 19 365 nuits
- fantastic beach with a landing stage with hammocks to relax - free kayaking, standing paddling and snorkel gear - good wifi - nice rooms - good breakfast - Cenote 1 min away - friendly and helpful staff Only 2 things could be better: - 1 noise cancellation of rooms (always an issue in Mexico) - air conditioner positioned so that it is directed towards the bed (don’t like that). And ours did not seem to change much if we changed settings. Overall we loved it there and would come again.
- fantastic beach with a landing stage with hammocks to relax - free kayaking, standing paddling and snorkel gear - good wifi - nice rooms - good breakfast - Cenote 1 min away - friendly and helpful staff Only 2 things could be better: - 1 noise cancellation of rooms (always an issue in Mexico) - air conditioner positioned so that it is directed towards the bed (don’t like that). And ours did not seem to change much if we changed settings. Overall we loved it there and would come again.
10
Marie
14 avr. 2022
·
A séjourné 3 nuits
Großartige ruhige Anlage, sehr schöne, luxuriös wirkende details, Frühstück und Massage am Strand:-) bestes Essen im Vergleich zu den hotels nebenan, idyllische cenote mit Süsswasser in fussnähe- tulum mit Taxi gut erreichbar, leiderviele Algen, aber man kann durch den Steg weiter draußen ins Meer 🌊 Schnorchel und Kanu uns subboard inbegriffen- nur ziemliche zugig, da alles offen, auch das Restaurant
Großartige ruhige Anlage, sehr schöne, luxuriös wirkende details, Frühstück und Massage am Strand:-) bestes Essen im Vergleich zu den hotels nebenan, idyllische cenote mit Süsswasser in fussnähe- tulum mit Taxi gut erreichbar, leiderviele Algen, aber man kann durch den Steg weiter draußen ins Meer 🌊 Schnorchel und Kanu uns subboard inbegriffen- nur ziemliche zugig, da alles offen, auch das Restaurant
10
Kim
15 janv. 2026
·
A séjourné 6 nuits
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
10
Meredith
6 avr. 2025
·
A séjourné 5 nuits
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
10
Margarita
4 juin 2024
·
A séjourné 8 nuits
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Caitlin
26 avr. 2024
·
A séjourné 4 nuits
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent l'hôtel et les chambres très propres. D'autres signalent un ménage irrégulier, des oublis de ravitaillement ou des problèmes occasionnels tels que de la moisissure ou de la vaisselle non débarrassée.
Avis de voyageur à ce sujet
2
Johan
1 janv. 2025
·
A séjourné 2 nuits
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
10
Roseanne S
17 févr. 2025
·
A séjourné 7 nuits
The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.
The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.
6
Karen Alejandra
3 juin 2025
·
A séjourné 2 nuits
No limpian adecuadamente las habitaciones. Los vasos de consumo del restaurante del hotel no los recogen, y si hay una envoltura de algo a un lado de un empaque, tampoco.
No limpian adecuadamente las habitaciones. Los vasos de consumo del restaurante del hotel no los recogen, y si hay una envoltura de algo a un lado de un empaque, tampoco.
4
Alicia
11 juil. 2024
·
A séjourné 3 nuits
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
10
Taylor
25 janv. 2024
·
A séjourné 7 nuits
Hotel Cielo Maya had welcoming staff which made our experience very enjoyable throughout our week long stay. The property including our room, beach, parking, restaurant, bar and guest areas were always spotless. There was no issues with water supply. We had a/c in our room, a small fridge and clean drinking water and coffee every day. The breakfast menu was delicious and there was a handful of other places to dine within walking distance. The beach was very private and clean in the hotel area, we walked 6 KM to the tip of the ruins and 4KM the other way to the end of the following bay when we wanted a change of scenery. There was also kayaks that we were able to use at no charge each morning to go snorkeling. We saw many fish and a few rays as well. The hotel was quiet at night and we had great sleeps in the comfy bed. I would recommend staying here and would stay again in the future!
Hotel Cielo Maya had welcoming staff which made our experience very enjoyable throughout our week long stay. The property including our room, beach, parking, restaurant, bar and guest areas were always spotless. There was no issues with water supply. We had a/c in our room, a small fridge and clean drinking water and coffee every day. The breakfast menu was delicious and there was a handful of other places to dine within walking distance. The beach was very private and clean in the hotel area, we walked 6 KM to the tip of the ruins and 4KM the other way to the end of the following bay when we wanted a change of scenery. There was also kayaks that we were able to use at no charge each morning to go snorkeling. We saw many fish and a few rays as well. The hotel was quiet at night and we had great sleeps in the comfy bed. I would recommend staying here and would stay again in the future!
6
Michael
2 janv. 2025
·
A séjourné 2 nuits
Sauber war es. Aber das Zimmer wird nur alle 2 tage geputzt und es wird auch nicht vorangekündigt. die Überraschung kommt am Abend bim retour kommen vom Tagesausflug. Scheinbar ist der service nicht im preis des Frühstücks inkl. Das sollte man noch nachprüfen. Es gibt keine Heisse Schokolade zum Auswahl und ausser The oder Filter Kaffe muss man zusätzlich bezahlen. wir mussten beim ein und Aus-checken die Gepäck selber tragen. obwohl die Transaktion mit der American express durchlief, aber die Front Desk Mitarbeiterin weder gefragt noch Aussage gemacht hatte über welcher Art von Kredit Karten akzeptieren werden und aber auch weil es ausdrücklich auf dem zahl-Gerate drauf bezeichnet war dass mit der Amexco bezahlte. Aber sobald sie es gemerkt hatte, kam die Aussage das diese Karte nicht akzeptiert wird. Es gab einen 20 Minutigen hin und her, weil die Bezahlung erfolgreich war. als wir am Strand waren, nach 2 stunden kam sie mit der annullierte Transaktion und verlangte entweder Visa oder Master. ich fand dies eine Schweinerei. Zum Gluck hatte meine Freundin eine Visa. Das Hotel Personal braucht von oben bis unten eine richtige Gastfreundschaftliche Ausbildung. Es ist wirklich schade weil die Location Sehr geehrte Damen und Herren schon ist
Sauber war es. Aber das Zimmer wird nur alle 2 tage geputzt und es wird auch nicht vorangekündigt. die Überraschung kommt am Abend bim retour kommen vom Tagesausflug. Scheinbar ist der service nicht im preis des Frühstücks inkl. Das sollte man noch nachprüfen. Es gibt keine Heisse Schokolade zum Auswahl und ausser The oder Filter Kaffe muss man zusätzlich bezahlen. wir mussten beim ein und Aus-checken die Gepäck selber tragen. obwohl die Transaktion mit der American express durchlief, aber die Front Desk Mitarbeiterin weder gefragt noch Aussage gemacht hatte über welcher Art von Kredit Karten akzeptieren werden und aber auch weil es ausdrücklich auf dem zahl-Gerate drauf bezeichnet war dass mit der Amexco bezahlte. Aber sobald sie es gemerkt hatte, kam die Aussage das diese Karte nicht akzeptiert wird. Es gab einen 20 Minutigen hin und her, weil die Bezahlung erfolgreich war. als wir am Strand waren, nach 2 stunden kam sie mit der annullierte Transaktion und verlangte entweder Visa oder Master. ich fand dies eine Schweinerei. Zum Gluck hatte meine Freundin eine Visa. Das Hotel Personal braucht von oben bis unten eine richtige Gastfreundschaftliche Ausbildung. Es ist wirklich schade weil die Location Sehr geehrte Damen und Herren schon ist
10
Margarita
4 juin 2024
·
A séjourné 8 nuits
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Kim
20 janv. 2026
·
A séjourné 1 nuit
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
6
Pauline
20 nov. 2024
·
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
10
ERIKA
12 avr. 2024
·
A séjourné 4 nuits
Clean
Clean
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables avec vue sur la mer ; certaines semblent un peu démodées. Des mentions répétées soulignent une eau chaude irrégulière, une faible pression de l'eau et des performances de la climatisation variables.
Avis de voyageur à ce sujet
10
Dawn
6 sept. 2025
·
A séjourné 3 nuits
We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
10
Jason
14 mars 2025
·
A séjourné 4 nuits
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
10
Katia
12 avr. 2025
·
A séjourné 2 nuits
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
10
Xia
13 mars 2025
·
A séjourné 3 nuits
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
8
Ludmila
12 mai 2025
·
A séjourné 2 nuits
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
4
Sohrat
7 juin 2025
·
A séjourné 3 nuits
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
4
Jennifer
15 févr. 2026
·
A séjourné 7 nuits
Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!
Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!
4
Lin
27 mai 2024
·
A séjourné 4 nuits
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
10
Abhijitsinh
6 mars 2025
·
A séjourné 1 nuit
Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view
Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view
10
Meredith
6 avr. 2025
·
A séjourné 5 nuits
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement décrit comme aimable, serviable et accommodant. Certains critiquent la lenteur du service au restaurant, les pratiques de pourboire/monnaie peu claires et la communication ou l'assistance limitées en cas de panne.
Avis de voyageur à ce sujet
2
Kalona
23 mai 2024
·
A séjourné 8 nuits
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
2
Johan
1 janv. 2025
·
A séjourné 2 nuits
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
10
Roxanne
7 mars 2025
·
A séjourné 3 nuits
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
10
Donny
12 janv. 2025
·
A séjourné 9 nuits
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
6
Alfredo
12 juin 2024
·
A séjourné 3 nuits
There was no transparency with currency exchange. Their pricing for meals and drinks I personally thought was too high.
There was no transparency with currency exchange. Their pricing for meals and drinks I personally thought was too high.
8
Gustavo
2 oct. 2025
·
A séjourné 4 nuits
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
2
David
13 mars 2023
·
A séjourné 9 nuits
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
4
Sohrat
7 juin 2025
·
A séjourné 3 nuits
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
10
Arianna
18 mai 2025
·
A séjourné 7 nuits
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
10
Jerome
12 avr. 2025
·
A séjourné 13 nuits
A great stay. Staff were excellent. Isaac was especially helpful
A great stay. Staff were excellent. Isaac was especially helpful
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Plage isolée au nord de la ville, près de Casa Cenote et idéale pour les excursions d'une journée ; beaucoup se sentent en sécurité. L'accès se fait par un long chemin de terre très accidenté, les taxis sont chers et une voiture est souvent recommandée.
Avis de voyageur à ce sujet
10
Donny
12 janv. 2025
·
A séjourné 9 nuits
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
8
Ludmila
12 mai 2025
·
A séjourné 2 nuits
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
10
Maisam
16 juin 2025
·
A séjourné 2 nuits
Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
10
Antonio
15 févr. 2024
·
A séjourné 2 nuits
A bit far from town centre but easy access by car or taxi .
A bit far from town centre but easy access by car or taxi .
10
Pedro
26 oct. 2024
·
A séjourné 2 nuits
The dirt road that takes you to the hotel is really really really bad .. lots of potholes
The dirt road that takes you to the hotel is really really really bad .. lots of potholes
10
Kevin
29 août 2023
·
A séjourné 4 nuits
If you want to be right along the water and don't care about being away from the town center, this is the perfect place. If you want to be walking distance or a 5 min drive from everything in town, pick somewhere else because it is off the main road about 15 min away. I thoroughly enjoyed my stay because I mainly wanted to relax and chill out.
If you want to be right along the water and don't care about being away from the town center, this is the perfect place. If you want to be walking distance or a 5 min drive from everything in town, pick somewhere else because it is off the main road about 15 min away. I thoroughly enjoyed my stay because I mainly wanted to relax and chill out.
6
Olga
8 janv. 2025
·
A séjourné 5 nuits
Das Hotel befindet sich ziemlich weit von Tulum und es wird kein Shuttlebus oder weitere Transport Mitteln in die Stadt zu kommen, nur Taxi, das total überteuert ist. Es ist sehr unpraktisch und ärgerlich. Daher würde ich dieses Hotel nicht empfehlen und für das Geld einen nähe zur Stadt suchen.
Das Hotel befindet sich ziemlich weit von Tulum und es wird kein Shuttlebus oder weitere Transport Mitteln in die Stadt zu kommen, nur Taxi, das total überteuert ist. Es ist sehr unpraktisch und ärgerlich. Daher würde ich dieses Hotel nicht empfehlen und für das Geld einen nähe zur Stadt suchen.
10
Kim
15 janv. 2026
·
A séjourné 6 nuits
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
10
Margarita
4 juin 2024
·
A séjourné 8 nuits
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Boris
28 nov. 2024
·
A séjourné 3 nuits
The road to the hotel from the main road was in bad condition and really bumpy
The road to the hotel from the main road was in bad condition and really bumpy
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner inclus est fréquemment salué pour ses options préparées à la demande. Les commentaires sur le restaurant sont mitigés : savoureux pour certains, mais médiocre ou cher pour d'autres, avec plusieurs signalements de pourboires obligatoires ou de suppléments peu clairs.
Avis de voyageur à ce sujet
8
Charlotte
18 févr. 2025
·
A séjourné 3 nuits
Skønt og lækkert hotel på stranden. Dejlig suite ved havet med havudsigt og egen balkon. Dejlig lille strand. Maden smagte dejligt. Og super morgenmad efter eget valg i prisen. De er lige lovligt aggressive med at få drikkepenge. Men tre skønne dage
Skønt og lækkert hotel på stranden. Dejlig suite ved havet med havudsigt og egen balkon. Dejlig lille strand. Maden smagte dejligt. Og super morgenmad efter eget valg i prisen. De er lige lovligt aggressive med at få drikkepenge. Men tre skønne dage
10
Matthew
18 nov. 2023
·
A séjourné 1 nuit
Room was clean breakfast was good ! The road to get there sux
Room was clean breakfast was good ! The road to get there sux
8
Ivan
29 janv. 2025
·
A séjourné 1 nuit
Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky
Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky
10
Therese
15 juin 2025
·
A séjourné 2 nuits
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
10
john
21 févr. 2025
·
A séjourné 4 nuits
We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
4
Christopher Joseph
31 mars 2025
·
A séjourné 4 nuits
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
8
Michaela Dawn
13 mai 2025
·
A séjourné 7 nuits
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
4
Sohrat
7 juin 2025
·
A séjourné 3 nuits
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
4
Fatima Gonzalez
25 sept. 2025
·
A séjourné 4 nuits
La habitación muy cómoda, sin embargo había demasiado sargazo y el desayuno era muy malo
La habitación muy cómoda, sin embargo había demasiado sargazo y el desayuno era muy malo
10
Meredith
6 avr. 2025
·
A séjourné 5 nuits
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
georges
29 mai 2026
·
A séjourné 1 nuit
Accueil très agréable et chambre sublime a refaire
Accueil très agréable et chambre sublime a refaire
10
HANTSCHOOTTE
6 juil. 2025
·
A séjourné 3 nuits
Tout a été merveilleux dans cet hôtel la réalité est encore mieux que sur les photos
Tout a été merveilleux dans cet hôtel la réalité est encore mieux que sur les photos
6
francois-xavier
5 avr. 2025
·
A séjourné 3 nuits
bel emplacement front de mer a l ecart de la zone hôtelière principale. Mais plage / cote peu protégée et exposée au vent. Pas de baignade possible comme a beaucoup d endroits autour. Coupure électrique de la zone. Petit dejeuner moyen.
bel emplacement front de mer a l ecart de la zone hôtelière principale. Mais plage / cote peu protégée et exposée au vent. Pas de baignade possible comme a beaucoup d endroits autour. Coupure électrique de la zone. Petit dejeuner moyen.
8
Sarah
20 nov. 2024
·
A séjourné 7 nuits
.
.
10
Young Hak
15 août 2024
·
A séjourné 1 nuit
.
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 21:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: NO DATA
- 2026-09-18: 61.91540923141479USD
- 2026-09-19: 60.338557527923584USD
- 2026-09-20: 63.816593927078245USD
- 2026-09-21: 63.64301595806122USD
- 2026-09-22: 63.553783849067685USD
- 2026-09-23: 59.33505784034729USD
- 2026-09-24: 63.551053684844966USD
- 2026-09-25: 62.05998961349487USD
- 2026-09-26: 61.22361716983795USD
- 2026-09-27: 62.056838749809266USD
- 2026-09-28: 61.266852804222104USD
- 2026-09-29: 63.64301595806122USD
- 2026-09-30: 63.64301595806122USD
- 2026-10-01: 62.95637308261871USD
- 2026-10-02: 68.6687881520462USD
- 2026-10-03: 62.40342499065399USD
- 2026-10-04: 62.40342499065399USD
- 2026-10-05: 63.12955664588928USD
- 2026-10-06: 61.61275102615356USD
- 2026-10-07: 63.18525550186157USD
- 2026-10-08: 61.61275102615356USD
- 2026-10-09: 62.39132549880981USD
- 2026-10-10: 61.65599104282379USD
- 2026-10-11: 63.81950814731598USD
- 2026-10-12: 62.32616090492248USD
- 2026-10-13: 61.720844494400026USD
- 2026-10-14: 61.65599104282379USD
- 2026-10-15: 61.65599104282379USD
- 2026-10-16: 61.720844494400026USD
- 2026-10-17: 64.71455940147399USD
- 2026-10-18: 61.720844494400026USD
- 2026-10-19: 62.28292527053833USD
- 2026-10-20: NO DATA
- 2026-10-21: 58.4456378237915USD
- 2026-10-22: 75.53507229103089USD
- 2026-10-23: 75.53507229103089USD
- 2026-10-24: 75.53507229103089USD
- 2026-10-25: 73.28674480419158USD
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: 235.65256040771484USD
- 2026-11-06: NO DATA
- 2026-11-07: 160.5822996711731USD
- 2026-11-08: 158.36638795440675USD
- 2026-11-09: 158.36638795440675USD
- 2026-11-10: 235.65256040771484USD
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 160.28384846054078USD
- 2026-11-16: 158.76633291046141USD
- 2026-11-17: 228.75626199142457USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 12 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités de départ sans contact disponibles.
- Navette aéroport : 140 USD par véhicule, aller simple
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Pêche
Piscine pour enfants
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Services
Organisation d'excursions
Ménage
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Aire de pique nique/Tables
Déjeuners à emporter
Petit-déjeuner en chambre
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit