I'M Hotel

Nice property, with very well kept room and bed very comfortable. The spa is amazing although higher priced. I would entertain staying there again in the future.

Clean spacious room but not a 5-star room as coffee/creamer was sub standard quality. Internet was slow for the smart tv. The rooftop bar was good and nice drinks. Amenities around the area was good with 24 hours places nearby to eat and drink Would return again if nothing else is around to book with similar price

Clean, new hotel. Excellent staff. Pool is very cool.

Had a great stay. The rooftop bar was amazing and the onsen was a relaxing time. Plenty of great food in and around the hotel.

Clean, modern chic style hotel with attentive staff. Clean safe hotel with a great pool area, rooftop lounge and Clean spacious rooms

Spacious rooms. Clean. Pool is incredible. Friendly staff asked for more towels, and less then 5mins its was at the door. Walking distast to night clubs and shipping malls.

Rooftop deck view of the city was amazing.

Pool and Onsen was nice, we also had a nice bathtub in our room. Great location! The water dispenser on each floor was very convenient to fill up our drink bottle and kettle. We could hear the street noise from the 17th floor and our view was of the building opposite, the fridge was not cold at all.

Great property in the heart of Makati. only complaint is the pool bar is not open so dining options are limited during the day at the hotel

Great hotel in great location. Rooms are 5 star. Gym and pool very good

the humidity INSIDE the hotel was off the charts, all of my clothing the bedding the towels (which they would not provide more than 2 per room) we CONSTANTLY damp throughout my stay. And there was a mold/mildew smell in the halls and the room. I live on the road as a digital nomad and basically live in hotels and Airbnb's and I amost never write reviews but this was so awful that I feel compelled. A tiny window that can be propped open to deafening traffic noise in a desperate attempt "air it out" did not help matters. Gross. I got sick from the mod for an entire week.

Very clean room, friendly staff

The staff were all extremely helpful in every department. Bed is amazing. Same food for breakfast buffet each day. Found a roach on my hand towel.

Hotel experience overall was OK, but I got a very smelly room the first night. Smell was in fact unbearable. I only was changed to another room the next day and had to wait another 2 hours upon checking in the morning. This was very slow and cost me time and nerves. I did not receive an official apology from the hotel either. The room after was OK. Suggest checking the room upon arrival as some of them seem to have mould or aircon problem

部屋のほこりが気になります、空気清浄機があると快適かと思います。

Nice hotel, great food, very clean and friendly staff. The room is awesome and the bed is very comfortable. Only downside is the slow wifi, but thats Philippines for you

部屋は綺麗で、特に問題なく過ごせました。少し壁が薄いのか、近くで騒いでる人がいるとよく聞こえます。スタッフの対応も、問題ありませんでした。ウォーターサーバーが各階に置いてあり、便利でした。 宿泊者は温泉施設とサウナが無料で使えます。ただ、ロッカーの下にゴキブリの死骸があり翌日も処分されて無かったり、お湯があまり綺麗ではなく、衛生的ちょっと不安でした。

Room I stayed in and corridors all had a mould smell

Room 905 do not get this it’s smells very mouldy and so do all the corridors

部屋は清潔。マニラのホテルではよいホテルだと思う。

Nice hotel in good area. Only issue is air con turns off overnight.

Det var et stort værelse med sofa og med badekar. Personalet var søde og imødekommende.

My room drainage at the shower and sink seems have a problem, I raised concern about it but it wasn’t fixed during my stay, as their engineer department says it’s “normal” so i let it be since im tired from my flight. Front desk staff czannel doesn’t have sense of urgency, keep me waiting for 20 minutes just to reactive my keycard. I wonder why they don’t have access to override such thing. Simple troubleshooting might help. Customer service is not genuine, non-chalant all the time. Thanks to elle for assisting me, specifically for my dry clean laundry that was on time.

This was the first time staying at this hotel, I enjoyed the more modern atmosphere but the air conditioning in the room would turn off at the same time every night allowing the room temperature to rise to an uncomfortable temperature, trying to adjust the air conditioner wasn’t possible due to being locked with a password, the mini bar fridge didn’t keep drinks cold on it’s lowest setting, the front desk staff were very slow but always helpful when needed. For the price of the accommodation you would expect a slightly more attentive service and classier room

Rooms are dark. Not enough light. Good location. But for a hotel that is supposed to be very nice I found it very disappointing

Good: 1. Staff was courteous. 2. Room was clean. Not good: 1. The AC in the room was really loud. 2. The “king” bed was just two beds pushed together. I could feel the seam in the middle. 3. WiFi was unusable due to my room being at the end of the hall. 4. The Churros and pizza I ordered were really doughy and barely edible. 5. I tried the breakfast buffet the first morning and got there kind of late (about 15 minutes before last order, 30 minutes before closing). As I was trying to find a seat I noticed every table was dirty. All the staff were just standing around. Finally one of the staff runs up to me and asks “Where do you want to sit? I will clean it for you.”

King size bed was two connected single bed. Mattress was not so comfortable.

The television and the thermostat were not working. They were replaced after I called the receptionist. Rooms must be checked prior guests arrive.

Pool and Onsen was nice, we also had a nice bathtub in our room. Great location! The water dispenser on each floor was very convenient to fill up our drink bottle and kettle. We could hear the street noise from the 17th floor and our view was of the building opposite, the fridge was not cold at all.

Nice pool rooms are very small

Outstanding service throughout my stay.

The Front Office Manager Juan Salazar sorted out an issue perfectly, he is a credit to your management team.

This property is between 3-4 star Needs a facelift and the staff is not very helpful Staff couldn’t even provided a coffee at breakfast on Christmas morning Also on check in we needed to leave a deposit in cash or they would take a month to return the deposit on card, nowhere else did this occur! I wouldn’t stay here again

Hotel room itself was spacious and comfortable. Staff were always friendly. Gym and pool were also spacious and decently equipped for an inner city hotel. Restaurant was average, with no AC working and many food items not in stock. However, Check out was awful and unacceptable. Took 30 minutes to check-out, which included waiting in a long slow-moving line. Staff appeared to be very slow, showed little sense of urgency, and even asked everyone to wait in the lobby for 5-10 mins after checking out while your room was checked by staff. I have not encountered this request anywhere at any other hotel in any other country. I probably wouldn’t stay here again due to the check out experience. It should’ve taken no more than 1-2 mins to check out. I advise if staying here to check out with plenty of time, especially if you have a flight to catch.

I would have given this hotel 5 stars, however I strongly disagree with the policy requiring staff to personally cover the cost when an invoice isn’t provided. And the fact that you tape this sign at each front desk monitor for guests to see is a terrible reflection on management and not the employees: "ASK FOR INVOICE If we don't hand you an invoice, your order/service is free. Our staff will be accountable for covering the cost." Holding employees financially responsible for missing invoices is unfair and unacceptable. Policies should support staff—not threaten their wages. This creates fear, not accountability.

This is a nice hotel in an excellent location. Easy access to lots of shopping, dining and several other options. The big let down though was service. You can’t even dial the front desk from the room. It does not even connect let alone people answering. I wanted a bathrobe and there was no way to get is besides going down to the front desk as asking for it. However I was at the antidote and one of the staff there took it upon himself to ensure that I got what I needed. Even at check in there were multiple lines however some of them were manned by trainees and it took over 30mins for me to get checked in!! She kept saying the system as slow and not loading etc. mind you it’s not even that there were long lines. There are bar codes for you to order room service but no one tells you that you can call antidote directly and get access to the expanded menu of all that they have for in room dining.

VERY slow check in process. 6 front desk staff with 4 monitors. Took 45 minutes to check in and there was no line. Just took my passport then told me to have a seat. No explanation given, very unfriendly, no eye contact. I felt I was annoying them by checking in. Once in the room, nice stay. Pool is unique but limited sun. Good central location to nightlife and felt fairly safe.

The hotel requires the security deposit but the card reader at the front desk is not working. The staff asked us to go to an ATM but did not offer any other help. They let us stand at the front desk for about an hour. During this time, there was one staff constantly rolling her eyes which is extremely unpleasant.

Great staff, good rooms, just a couple of things that are a dealbreaker for me: - Music on the top floor is way too loud and aimed at 15 year old kids, not adults with money and willingness to spend it. We dropped eating there completely (would have eaten 3 big dinners with clients) - learn from City garden grand! - the management has implemented a policy of deducting pay from the employees. So, if they forget to give a receipt, I will get the food (or whatever) for free - and the amount will be deducted from the poor employee! To the GM or whoever came up with this idea: this is the perfect strategy for getting rid of great employees AND GUESTS. you see, I can afford staying in a hotel like this, but I refuse to stay in a place that STEALS from its employees! For your information, we stayed at this hotel, then went to Mindanao and came back before going to Baguio and coming back... and chose to stay at the City Garden Grand Hotel each time, which is located straight across the street. Equally good hotel, greater breakfast, better rooftop restaurant and most important of all: NO POLICY FOR STEALING MONEY FROM POOR EMPLOYEES. To the owner: you need to fire whoever came up with this horrendous idea. I will NEVER stay here until this is changed. I spend 120 to 150 days in hotels globally and this hotel has the most awful policy of all. I will ensure all people I know will get to know this. I will also post on my LinkedIn. So, congratulations.

Embarrassed me. I had 2 local friends that wanted to hang out for a few hours after a night of billiards, the front desk stopped me and my guests and wouldn’t allow them to come up. Once that was handled by showing ID and being interrogated they were gonna charge me per person to go up in a room I already paid for! I couldn’t believe it. I was embarrassed and my friends felt bad and didn’t want me to pay for them. I should have been told all this in private. Horrible. Night ended early and was ruined by poor front desk service.

Great Spa and proximity to restaurants and malls

Great hotel at a perfect location

Good location in Makati

Breakfast good. Good location to walk around/ convenient for restaurants. Grab taxi easy to get. Claims to be five star but feels like a four star - very busy. Nice rooftop bar. Convenient for a central Manila stay.

I did not like the traffic within two block of the hotel is all directions. seems like a bottleneck area.

Awesome place in the heart of Makati and next to all restaurants in Poblacion

It has all of the amenities and a beautiful rooftop bar. You are in downtown Makati so you are in the hub of everything. It's a very busy area with tons of traffic. But on the plus side, you're close to poblacion which has a lot of amazing restaurants and bars.

Hotel was good. Excellent staff. Noisy and messy neighborhood. Not a good stay option for families.

施設周辺に飲食店も多く、過ごしやすいです。 治安はグリーンベルト周辺よりも悪い感じがしますが、危険を感じるレベルではありません。 ホテルは綺麗で、各階にウォーターサーバーも完備され、温泉スパもあります。

深夜の時間帯に、繁華街の騒音が激しく、部屋の中にまでかなり聞こえてきました。 騒音が気になる方は、避けた方がよいです。

Room service is only available until 10pm, check-out takes time, and the lobby is small even if I will wait.

The building is newer and in good condition. Location is good. Room was good except air conditioning. Parking was good. Food served at restaurants in hotel was disappointing. Other hotels in the area serve better food at lower price. Breakfast was very disappointing. The food was cold and limited options for the price. Other hotels in the area have much better breakfast. AC in room seemed to go offline or programmed to higher temperature at night. Every night we woke up to uncomfortable temperature with no ability to adjust the temperature.

We enjoyed the stay, the rooftop restaurant view was great but we sat at our table forever before we got a waiter and the choice of music playing was horrible, more for a younger crowd of people in their early 20's and it was far to loud. Play something with an older crowd which is typically the age of your guest. The music should be just loud enough to hear but not drown out conversation like your in a nightclub.

The breakfast buffet was not worth 888 peso, I should have asked to see the offerings first. Bread had flies around it, no orange juice or other juices just cucumber and ice tea, limited offerings, just not worth it. But the staff make up for any shortcomings the hotel have, my housekeeping attendant warm hospitality.

Breakfast good. Good location to walk around/ convenient for restaurants. Grab taxi easy to get. Claims to be five star but feels like a four star - very busy. Nice rooftop bar. Convenient for a central Manila stay.

A Pleasant Stay with Some Room for Improvement I recently had the pleasure of staying at this establishment, and overall, I was quite satisfied. The staff were courteous and friendly, making me feel welcome throughout my stay. However, there were a few areas that needed attention. Unfortunately, my floor had a persistent pungent smell, which I couldn't quite pinpoint, but it wasn't pleasant. I hope the management addresses this issue soon. The buffet was delicious, but I was disappointed to find no vegetarian options. I hope they consider adding some plant-based choices in the future. On the positive side, the sauna and spa were wonderful treats that helped me relax and unwind. The gym, while not fully equipped, was sufficient for a daily workout routine. The location was convenient, with plenty of restaurants nearby. It could get busy, but grabbing a cab or food wasn't too difficult. Despite some minor drawbacks, I'm more than happy to return to this place and would recommend it to others. With a bit of improvement, it could truly excel.

Nice upmarket hotel, with great facilities. The room was large and very upmarket, with a great view of the city from the floor I was on. The staff were friendly and helpful and the selection at breakfast was broad. I was a little disappointed with the choices available at rooftop bar, and decided to go elsewhere. The local area is very lively and may not be wholly safe, but if you stick to the main streets it should be OK. I had no problems.

Good: 1. Staff was courteous. 2. Room was clean. Not good: 1. The AC in the room was really loud. 2. The “king” bed was just two beds pushed together. I could feel the seam in the middle. 3. WiFi was unusable due to my room being at the end of the hall. 4. The Churros and pizza I ordered were really doughy and barely edible. 5. I tried the breakfast buffet the first morning and got there kind of late (about 15 minutes before last order, 30 minutes before closing). As I was trying to find a seat I noticed every table was dirty. All the staff were just standing around. Finally one of the staff runs up to me and asks “Where do you want to sit? I will clean it for you.”

The breakfast was poor and inadequate. The reception staff was not as professional as required. When leaving the hotel we were charged for a towel with a stain of dirt. The lobby is small and uninviting.

Rooms are a little bit dated . This hotel was our main hotel to stay when in manila before covid . First time back since . Breakfast lacks a decent selection. Restaurant menu much smaller choices now . Front of door staff at reception unprofessional.