2Ciels Boutique Hôtel
Property description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a sauna. Additional features at this Art Deco hotel include c...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 5.00 km.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Enjoy Mediterranean cuisine at Le Patron de la Mer, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 85 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Location
With a stay at 2Ciels Boutique Hotel & SPA, you'll be centrally located in Marrakech, a short 10-minute walk from Royal Tennis Harti and 12 minutes by foot from Palais des Congrès. This spa hotel is 1.2 mi (1.9 km) from Koutoubia Mosque.
What's nearby
Grand Poste Gueliz(0.3 miles)
Place du 16 November(0.3 miles)
Marrakech Plaza(0.3 miles)
Harti Garden(0.3 miles)
Carré Eden Shopping Center(0.5 miles)
Royal Tennis Harti(0.5 miles)
Cyber Park(0.5 miles)
Palais des Congrès(0.6 miles)
Ecomusee Berbere(0.6 miles)
Theatre Royal(0.7 miles)
Avenue Mohamed VI(0.7 miles)
Place Bab Doukkala(0.8 miles)
Casino de Marrakech(0.8 miles)
Bab El Djedid(0.8 miles)
Artisanal Craft Center Marrakech(0.9 miles)
The preferred airport for 2Ciels Boutique Hotel & SPA is Menara Airport (RAK)(3.9 miles)
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From
$146
/ night
Guest reviews
8.9
Fabulous
Based on 1,654 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At 2Ciels Boutique Hôtel, travelers frequently highlight friendly, accommodating staff, comfortable and spacious rooms, an excellent breakfast, and a convenient location in Gueliz within walking distance of the Medina, making it a popular base for exploring Marrakech.
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What guests think
At 2Ciels Boutique Hôtel, travelers frequently highlight friendly, accommodating staff, comfortable and spacious rooms, an excellent breakfast, and a convenient location in Gueliz within walking distance of the Medina, making it a popular base for exploring Marrakech.
Guests praise the rooftop bar and on-site dining, and the spa is widely appreciated, though some note slow service, room-service errors, or higher prices for drinks and certain options. Cleanliness is generally strong in rooms, but recurring comments mention bird droppings affecting pool areas and occasional sewage odors in some rooms. Service can be inconsistent at the front desk, with several reports of unfriendly interactions and billing or booking mix-ups, and some guests experienced noise from the rooftop or street. Expect a stylish, well-located boutique stay suited to city exploring.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop bar with city views and a lively vibe, two small pools (one often shaded), and a well-reviewed spa/hammam are highlights. Downsides include limited loungers, occasional bird issues at the pools, sporadic bar closure, and extra fees to access the spa.
Related guest reviews
8
Stephen
Oct 8, 2025
·
Stayed 7 nights
Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that! Liked - staff were very attentive, expecially the breakfast team. They were excellent.
Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that! Liked - staff were very attentive, expecially the breakfast team. They were excellent.
8
Ann
Oct 20, 2025
·
Stayed 1 night
Nice boutique hotel with friendly and efficient staff in good location. I was offered a welcome gift of fruit and cookies which was much appreciated. Breakfast buffet is excellent and served early. The hotel has a rooftop bar where the restaurant menu is also available. The only downside to the hotel is that, although there are 2 pools, they are very small and not meant for swimming.
Nice boutique hotel with friendly and efficient staff in good location. I was offered a welcome gift of fruit and cookies which was much appreciated. Breakfast buffet is excellent and served early. The hotel has a rooftop bar where the restaurant menu is also available. The only downside to the hotel is that, although there are 2 pools, they are very small and not meant for swimming.
10
Kerry
Oct 4, 2025
·
Stayed 1 night
Spa was wonderful. Staff were very nice. Very pleased with my stay.
Spa was wonderful. Staff were very nice. Very pleased with my stay.
4
Raymond
Dec 14, 2022
·
Stayed 3 nights
The Sky Bar never opened for the duration of our stay with no apologies. Some bar staff were rude. I would not stay again.
The Sky Bar never opened for the duration of our stay with no apologies. Some bar staff were rude. I would not stay again.
8
olivier
Nov 10, 2025
·
Stayed 3 nights
Hôtel hyper centre - hyper pratique ! Roof top génial et petite piscine bien pratique !
Hôtel hyper centre - hyper pratique ! Roof top génial et petite piscine bien pratique !
10
TOM
Nov 11, 2025
·
Stayed 2 nights
Petit hôtel parfait . Rooftop 👌 Petite piscine
Petit hôtel parfait . Rooftop 👌 Petite piscine
4
Maria
Feb 3, 2025
·
Stayed 2 nights
I paid more than what was on Expedia total cost which was weird but whatever . Also it’s more than $200 a night and you still have to pay to use the spa ( that’s without massage only to use)
I paid more than what was on Expedia total cost which was weird but whatever . Also it’s more than $200 a night and you still have to pay to use the spa ( that’s without massage only to use)
10
Jane
Mar 14, 2025
·
Stayed 2 nights
Great hotel, amazing hamman. Definitely recommend
Great hotel, amazing hamman. Definitely recommend
10
Sitnam
Oct 6, 2025
·
Stayed 5 nights
A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.
A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.
8
Pat
Jan 16, 2025
·
Stayed 3 nights
Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.
Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are commonly described as very clean. Repeated concerns include bird droppings and unclean water around pools, occasional sewage smells, and some maintenance wear.
Related guest reviews
8
Stephen
Oct 8, 2025
·
Stayed 7 nights
Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that! Liked - staff were very attentive, expecially the breakfast team. They were excellent.
Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that! Liked - staff were very attentive, expecially the breakfast team. They were excellent.
4
JOSEFINA
Aug 10, 2024
·
Stayed 4 nights
Great service, staff is always smiling and willing to assist. Restaurant is beautiful, food was ok but great cocktails. I arrived Tuesday night, by Wedbesday afternoon my room started to smell "funny". Woke up at around 5am with worst sewer smell. Called the front desk and thwy offered the room next door which didnt smell fresh but compared to the previous room, it was good. Friday at around the same time I wake up with the same horrible smell. The front desk changed my room to the 1st floor from the 4th floor. This room didnt smell but it was smalled than the previous room and no balcony. Felt like I got downgraded. The water in rooftop pool was not clean and you could see white particles in the water along with dries bird poop around the area (I understand the birds cannot be controlles but sanitizing the area in a daily basis is doable. The sitting options in the rooftop terrace are stained, doesnt look good at all. First floor pool had clean water but same issue with the bird poop along with tiles missing from the stairs in the wated which makes it kind of a danger as you could get cut in your feet.
Great service, staff is always smiling and willing to assist. Restaurant is beautiful, food was ok but great cocktails. I arrived Tuesday night, by Wedbesday afternoon my room started to smell "funny". Woke up at around 5am with worst sewer smell. Called the front desk and thwy offered the room next door which didnt smell fresh but compared to the previous room, it was good. Friday at around the same time I wake up with the same horrible smell. The front desk changed my room to the 1st floor from the 4th floor. This room didnt smell but it was smalled than the previous room and no balcony. Felt like I got downgraded. The water in rooftop pool was not clean and you could see white particles in the water along with dries bird poop around the area (I understand the birds cannot be controlles but sanitizing the area in a daily basis is doable. The sitting options in the rooftop terrace are stained, doesnt look good at all. First floor pool had clean water but same issue with the bird poop along with tiles missing from the stairs in the wated which makes it kind of a danger as you could get cut in your feet.
10
Isabelle
Apr 2, 2025
·
Stayed 1 night
Très propre et excellent resto. Un peu chaud dans la chambre le jour avec le soleil.
Très propre et excellent resto. Un peu chaud dans la chambre le jour avec le soleil.
10
andrea
Oct 14, 2025
·
Stayed 3 nights
Clean room. Breakfast.
Clean room. Breakfast.
10
Patricia
Jan 10, 2025
·
Stayed 3 nights
When choosing a hotel, I always look at the photos, read reviews and find hotel proximity to down town. Usually hotel photos can be a little deceptive, not this time. 2Ciels was a beautiful boutique hotel, clean and the service was outstanding. Amenities were great! We took advantage of their spa services which were excellent and so was the laundry service. Their free breakfast was a delicious spread and their wait staff was very accommodating. Highly recommend 2Ciels.
When choosing a hotel, I always look at the photos, read reviews and find hotel proximity to down town. Usually hotel photos can be a little deceptive, not this time. 2Ciels was a beautiful boutique hotel, clean and the service was outstanding. Amenities were great! We took advantage of their spa services which were excellent and so was the laundry service. Their free breakfast was a delicious spread and their wait staff was very accommodating. Highly recommend 2Ciels.
10
Laurent
Feb 14, 2026
·
Stayed 2 nights
Chambre propre Personnel courtois et serviable
Chambre propre Personnel courtois et serviable
4
Paul
May 15, 2024
·
Stayed 3 nights
Disappointed! We had high hopes for our stay here based on the reviews. However our experience did not match these. The rooms smelled badly of sewage (presumably from the bathrooms). The breakfast was not of a high quality, (with the exception of the bread and patisserie). Our daughter and son in law had room service for food one evening and said it was inedible (pizza and burger). There was dog poo left on the pavement outside of the hotel which could have easily been cleared up. The lifts didnt work one afternoon and the staff didnt make any attempt to help with push chairs. On the last day the barman on the rooftop was surley and asked me how i wanted to pay before producing my second drink (this hadnt happened before). The downstairs pool was unhygenic due to the about of bird poo.
Disappointed! We had high hopes for our stay here based on the reviews. However our experience did not match these. The rooms smelled badly of sewage (presumably from the bathrooms). The breakfast was not of a high quality, (with the exception of the bread and patisserie). Our daughter and son in law had room service for food one evening and said it was inedible (pizza and burger). There was dog poo left on the pavement outside of the hotel which could have easily been cleared up. The lifts didnt work one afternoon and the staff didnt make any attempt to help with push chairs. On the last day the barman on the rooftop was surley and asked me how i wanted to pay before producing my second drink (this hadnt happened before). The downstairs pool was unhygenic due to the about of bird poo.
10
Miriam
Aug 22, 2024
·
Stayed 4 nights
Hôtel propre et agréable 3 eme séjours et toujours aussi satisfait bravo changer rien
Hôtel propre et agréable 3 eme séjours et toujours aussi satisfait bravo changer rien
4
Chourouk
Feb 21, 2025
·
Stayed 1 night
Mattress was in bad shape the bathroom as well no AC
Mattress was in bad shape the bathroom as well no AC
10
Marylene
Jun 26, 2024
·
Stayed 2 nights
Hôtel magnifique, très bien décoré, très propre, petits déjeuners au top, très belle expérience
Hôtel magnifique, très bien décoré, très propre, petits déjeuners au top, très belle expérience
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious and comfortable with excellent beds; some suites offer little added value and views often face the nearby tennis club. Several guests reported noise from the rooftop or street, some rooms felt dark, and Wi-Fi can be weak.
Related guest reviews
10
Sebastian
Nov 26, 2025
·
Stayed 1 night
Hat alles gepasst. Zimmer war groß, Dusche super.
Hat alles gepasst. Zimmer war groß, Dusche super.
8
Pascal
Jan 23, 2026
·
Stayed 2 nights
Très mauvais éclairage Chambre très sombre Mobilier balcon très vétuste sans coussin
Très mauvais éclairage Chambre très sombre Mobilier balcon très vétuste sans coussin
10
Joanna
Apr 24, 2025
·
Stayed 1 night
This hotel is well positioned for visiting Marakech. A 20 minute walk from the square & medina. Our room was spacious and clean. The bed and bedding were wonderful. We were on the 5th floor so there was noise from the 6th floor deck bar but it did not impede sleep. The included breakfast was good. The food in the sky bar area was tasty and good value and the service was really good. All the staff were friendly and efficient. We stayed an extra night after an Intrepid tour.
This hotel is well positioned for visiting Marakech. A 20 minute walk from the square & medina. Our room was spacious and clean. The bed and bedding were wonderful. We were on the 5th floor so there was noise from the 6th floor deck bar but it did not impede sleep. The included breakfast was good. The food in the sky bar area was tasty and good value and the service was really good. All the staff were friendly and efficient. We stayed an extra night after an Intrepid tour.
8
Fernando
Nov 6, 2023
·
Stayed 2 nights
This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.
This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.
6
Benjamin
Mar 16, 2025
·
Stayed 6 nights
I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite. Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better. Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive. Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy. Service & Hospitality: This is where the hotel falls short: -Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber. -Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage
I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite. Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better. Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive. Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy. Service & Hospitality: This is where the hotel falls short: -Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber. -Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage
10
Rozina
Oct 2, 2025
·
Stayed 3 nights
Great hotel to stay at. Staff is very friendly and rooms are clean, big, and spacious!
Great hotel to stay at. Staff is very friendly and rooms are clean, big, and spacious!
6
Bryan
Feb 2, 2024
·
Stayed 3 nights
The wifi was really bad, we used the hotspot from one of the phone's sim cards the whole time. The breakfast was included in our room so when we got a room door tag that offered breakfast in the room for an additional service charge for delivery we decided to order it. When it arrived, it turns out it was 49 euro for the two of us. When I inquired as to why the breakfast was charged if it was included they said because it was a la carte instead of coming to get it in the buffet in the dining area. I spoke with the front desk because the breakfast ordering card only said there was a fee for delivering the food to the room, it had no prices listed for "a la carte" and it wasn't mentioned anywhere on the card. It definitely felt a little shady so wouldn't recommend getting breakfast brought to the room. There is much cheaper and better food at cafes nearby. The hotel was clean and all the staff were nice. We got pedicures at the spa that definitely weren't worth the 30 euros (whole pedicure was really short and quick, no massage on the foot or legs) so if you're used to spa pedicures in the USA its not at all like that. The pool view was nice, pool itself was freezing so we didn't get to swim. All in all, glad we picked the hotel for the location and we wouldn't mind staying here again (minus the spa, wifi, and breakfast).
The wifi was really bad, we used the hotspot from one of the phone's sim cards the whole time. The breakfast was included in our room so when we got a room door tag that offered breakfast in the room for an additional service charge for delivery we decided to order it. When it arrived, it turns out it was 49 euro for the two of us. When I inquired as to why the breakfast was charged if it was included they said because it was a la carte instead of coming to get it in the buffet in the dining area. I spoke with the front desk because the breakfast ordering card only said there was a fee for delivering the food to the room, it had no prices listed for "a la carte" and it wasn't mentioned anywhere on the card. It definitely felt a little shady so wouldn't recommend getting breakfast brought to the room. There is much cheaper and better food at cafes nearby. The hotel was clean and all the staff were nice. We got pedicures at the spa that definitely weren't worth the 30 euros (whole pedicure was really short and quick, no massage on the foot or legs) so if you're used to spa pedicures in the USA its not at all like that. The pool view was nice, pool itself was freezing so we didn't get to swim. All in all, glad we picked the hotel for the location and we wouldn't mind staying here again (minus the spa, wifi, and breakfast).
10
Julia
Dec 25, 2025
·
Stayed 1 night
Rooms were very comfortable and spacious.
Rooms were very comfortable and spacious.
8
Saad
Sep 15, 2025
·
Stayed 1 night
Belle chambre (suite prestige) avec vue dégagée sur le tennis club Marrakech. Chambre propre, bien équipée, confort, bonne literie. 2 piscines dans l’hôtel : une au rée de chaussée sans réel intérêt car presque jamais de soleil et attenante au restaurant de l’hôtel donc pas d’intimité. L’autre en Rooftop: gorgée de soleil mais très petite, 8 transats seulement, et à côté du bar qui met de la musique fort toute la journée. Pas de repos. Nous étions au 5eme étage et entendions les basses de la musique du bar de l’hôtel qui reste ouvert jusqu’à tard. Le personnel est sympa et serviable en général. Bon emplacement
Belle chambre (suite prestige) avec vue dégagée sur le tennis club Marrakech. Chambre propre, bien équipée, confort, bonne literie. 2 piscines dans l’hôtel : une au rée de chaussée sans réel intérêt car presque jamais de soleil et attenante au restaurant de l’hôtel donc pas d’intimité. L’autre en Rooftop: gorgée de soleil mais très petite, 8 transats seulement, et à côté du bar qui met de la musique fort toute la journée. Pas de repos. Nous étions au 5eme étage et entendions les basses de la musique du bar de l’hôtel qui reste ouvert jusqu’à tard. Le personnel est sympa et serviable en général. Bon emplacement
8
Ozkar
Sep 12, 2025
·
Stayed 5 nights
Tenian pocas amenidades, el cafe nunca me pusieron capsulas. Las calles de al rededor estan sucias, mal olor y mucho ruido que las ventanas no es suficiente y es molesto
Tenian pocas amenidades, el cafe nunca me pusieron capsulas. Las calles de al rededor estan sucias, mal olor y mucho ruido que las ventanas no es suficiente y es molesto
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AI-generated summary based on recent guest reviews
Service
Numerous reviews commend friendly, attentive staff across restaurants, housekeeping, and guest relations, with help arranging taxis and tours. However, recurring complaints cite unfriendly or unhelpful front-desk interactions and occasional billing or booking errors.
Related guest reviews
10
Flavia
Jun 30, 2025
·
Stayed 4 nights
Clean hotel, restaurant food delicious. Hotel staff, reception and restaurant staff friendly and professional. Very good hair dressing service. Duniya, thank you for your informative welcome.
Clean hotel, restaurant food delicious. Hotel staff, reception and restaurant staff friendly and professional. Very good hair dressing service. Duniya, thank you for your informative welcome.
8
Tassia
Jun 19, 2025
·
Stayed 4 nights
Tive problemas desde o check-in e depois um bem grave onde minha mãe idosa passou mal no restaurante e ninguém fez nada para ajudar. Após eu acionar a gerência por meio do instagram, o gerente foi super prestativo em nos ajudar em todo o periodo da estadia, dando um upgrade de quarto para "compensar" o problema ocorrido. O hotel é ótimo, acomodações boas, mas o staff da recepção e restaurante precisa entender que lidam com pessoas e precisam ser mais receptivos e atenciosos. Ressalto a Douna foi muito simpática e prestativa. Localização perto da estação e longe da medina. Café da manhã razoável. Gostei do hotel mas não ficaria novamente devido aos problemas relatados.
Tive problemas desde o check-in e depois um bem grave onde minha mãe idosa passou mal no restaurante e ninguém fez nada para ajudar. Após eu acionar a gerência por meio do instagram, o gerente foi super prestativo em nos ajudar em todo o periodo da estadia, dando um upgrade de quarto para "compensar" o problema ocorrido. O hotel é ótimo, acomodações boas, mas o staff da recepção e restaurante precisa entender que lidam com pessoas e precisam ser mais receptivos e atenciosos. Ressalto a Douna foi muito simpática e prestativa. Localização perto da estação e longe da medina. Café da manhã razoável. Gostei do hotel mas não ficaria novamente devido aos problemas relatados.
8
Caren
Sep 21, 2025
·
Stayed 3 nights
Room a lovely size and clean. Reception staff really miserable and unhelpful but the staff on the rooftop bar made up for it!
Room a lovely size and clean. Reception staff really miserable and unhelpful but the staff on the rooftop bar made up for it!
6
Mario
Apr 28, 2023
·
Stayed 1 night
Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room
Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room
6
Veronica
May 9, 2023
·
Stayed 3 nights
Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.
Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.
10
Marjorie
Aug 13, 2024
·
Stayed 2 nights
2 Ciels has always been one of my favorite hotels in Marrekesh. It is still very lovely, the staff is very friendly, the breakfast is excellent and the rooms are very comfortable. Unfortunately, this time was not as pleasant for me. The dinner I ordered on the rooftop bar was not very good. As I was leaving to head to the airport at 4:30am, I learned from the receptionist that no one ordered my private car that I had had already paid for. I had to take a taxi to the airport and that never happens when I’m in Marrekesh. I always have a private car with my own driver . Not sure what happened this time, but apparently there was no attention paid to this request. I even confirmed the time I wanted to be picked up but it was as if I never ordered a car at all. I am pretty sure I’ll stay at 2 Ciels again, but this last visit was a little disappointing. Very rarely do I go into such a details about my stay at a hotel, but I thought it was important to express how I felt this time. Customer service key, and guests should never feel disappointed when they stay at a hotel as nice as 2 Ciels. Do better!
2 Ciels has always been one of my favorite hotels in Marrekesh. It is still very lovely, the staff is very friendly, the breakfast is excellent and the rooms are very comfortable. Unfortunately, this time was not as pleasant for me. The dinner I ordered on the rooftop bar was not very good. As I was leaving to head to the airport at 4:30am, I learned from the receptionist that no one ordered my private car that I had had already paid for. I had to take a taxi to the airport and that never happens when I’m in Marrekesh. I always have a private car with my own driver . Not sure what happened this time, but apparently there was no attention paid to this request. I even confirmed the time I wanted to be picked up but it was as if I never ordered a car at all. I am pretty sure I’ll stay at 2 Ciels again, but this last visit was a little disappointing. Very rarely do I go into such a details about my stay at a hotel, but I thought it was important to express how I felt this time. Customer service key, and guests should never feel disappointed when they stay at a hotel as nice as 2 Ciels. Do better!
10
Warren
Oct 1, 2025
·
Stayed 2 nights
Great Staff . Really top notch service from the front staff to the restaurant serves entire staff top shelf.
Great Staff . Really top notch service from the front staff to the restaurant serves entire staff top shelf.
10
Sara
May 12, 2025
·
Stayed 2 nights
We were recommended this hotel by a neighbour and it didn’t disappoint. From our welcome to our departure everything was just perfect - how often can one say that?! Every single member of staff was friendly, smiley and so polite. The location is great and the old town a 20 minute walk and taxis are relatively cheap. We enjoyed the most delicious breakfasts in such lovely surroundings, three equally enjoyable lunches at the roof top pool bar - the food is of a very high standard and the waiting staff charming and helpful. The spa was good and the hammam an experience we particularly enjoyed. ALL staff were excellent. Dounia in guest relations ensured we had all the options for tours and sights and was so helpful. Our room was spacious, shower hot and powerful and the bed sumptuous. Our balcony was large and facing the Royal Marrakesh Tennis Club and leaving its door open we fell asleep to the rhythmic thud of tennis balls. We had three full days and two nights and we relaxed completely. Absolutely recommend this gorgeous boutique hotel.
We were recommended this hotel by a neighbour and it didn’t disappoint. From our welcome to our departure everything was just perfect - how often can one say that?! Every single member of staff was friendly, smiley and so polite. The location is great and the old town a 20 minute walk and taxis are relatively cheap. We enjoyed the most delicious breakfasts in such lovely surroundings, three equally enjoyable lunches at the roof top pool bar - the food is of a very high standard and the waiting staff charming and helpful. The spa was good and the hammam an experience we particularly enjoyed. ALL staff were excellent. Dounia in guest relations ensured we had all the options for tours and sights and was so helpful. Our room was spacious, shower hot and powerful and the bed sumptuous. Our balcony was large and facing the Royal Marrakesh Tennis Club and leaving its door open we fell asleep to the rhythmic thud of tennis balls. We had three full days and two nights and we relaxed completely. Absolutely recommend this gorgeous boutique hotel.
10
Sitnam
Oct 6, 2025
·
Stayed 5 nights
A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.
A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.
2
Lisa
Apr 30, 2024
·
Stayed 1 night
they took a payment that had already been paid through expedia and then told me it was reimbursed and it was not.
they took a payment that had already been paid through expedia and then told me it was reimbursed and it was not.
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AI-generated summary based on recent guest reviews
Location
Convenient Gueliz setting near restaurants and the Royal Tennis Club, with the Medina typically a 15–30 minute walk and easy taxi/airport access. Many guests felt safe and found it a practical base for sightseeing.
Related guest reviews
10
Claude
May 10, 2025
·
Stayed 1 night
À hidden gem in a quiet neighborhood full of restaurants. Would gladly return anytime.
À hidden gem in a quiet neighborhood full of restaurants. Would gladly return anytime.
10
Arnauld
Aug 23, 2025
·
Stayed 3 nights
Bon accueil, emplacement très pratique pour rayonner sur Marrakech. Le quartier est calme sans être éloigné du très animé quartier Guéliz et de celui de l’Hivernage. Nous avons visité la plupart des sites à pieds (Jardin de Majorelle, Place Jamaa el Fna, Palais de Bahia, Guéliz, jardin de la Ménara, etc.). C’est un hôtel à taille humaine dans lequel on se sent proche du personnel qui a été très attentif à nos besoins. Le restaurant attenant est qualitatif à des prix raisonnables. Le roof top est idéal pour chiller.
Bon accueil, emplacement très pratique pour rayonner sur Marrakech. Le quartier est calme sans être éloigné du très animé quartier Guéliz et de celui de l’Hivernage. Nous avons visité la plupart des sites à pieds (Jardin de Majorelle, Place Jamaa el Fna, Palais de Bahia, Guéliz, jardin de la Ménara, etc.). C’est un hôtel à taille humaine dans lequel on se sent proche du personnel qui a été très attentif à nos besoins. Le restaurant attenant est qualitatif à des prix raisonnables. Le roof top est idéal pour chiller.
8
olivier
Nov 10, 2025
·
Stayed 3 nights
Hôtel hyper centre - hyper pratique ! Roof top génial et petite piscine bien pratique !
Hôtel hyper centre - hyper pratique ! Roof top génial et petite piscine bien pratique !
10
Patrick
Oct 31, 2025
·
Stayed 2 nights
Très bien situé, dans un quartier un peu plus chic de la ville. Accessibilité à plusieurs bons restaurant, voire même un petit commerce pour les bières et vins. La médina accessible à pied d'ici sans problème.
Très bien situé, dans un quartier un peu plus chic de la ville. Accessibilité à plusieurs bons restaurant, voire même un petit commerce pour les bières et vins. La médina accessible à pied d'ici sans problème.
10
Sohail
Jan 13, 2025
·
Stayed 3 nights
Great location in the center of the city
Great location in the center of the city
10
pauline
Aug 17, 2024
·
Stayed 3 nights
Very good location, and can take the bus from the airport. Very spacious rooms and a Mooccan specialties included in breakfast. Helpful staff. We will go back
Very good location, and can take the bus from the airport. Very spacious rooms and a Mooccan specialties included in breakfast. Helpful staff. We will go back
10
Joanne
Dec 18, 2024
·
Stayed 1 night
Great hotel. Comfortable and lovely staff at reception and in the restaurant. Has a great rooftop space for hanging out. I moved here from the medina and as a single woman feel much safer. It is still only a 20 - 30 walk to the medina and plenty of restsurants nearby. My room was fantastic and I had the best sleep I've had in 3 weeks. I would definitely come here again.
Great hotel. Comfortable and lovely staff at reception and in the restaurant. Has a great rooftop space for hanging out. I moved here from the medina and as a single woman feel much safer. It is still only a 20 - 30 walk to the medina and plenty of restsurants nearby. My room was fantastic and I had the best sleep I've had in 3 weeks. I would definitely come here again.
10
Talita Gomes
Aug 18, 2025
·
Stayed 2 nights
Tivemos uma estadia incrível. Estava apreensiva com a decisão de ficar “fora “ da Medina, mas nosso tipo de viajante foi a melhor decisão. O hotel tem uma excelente localizai, sendo possível caminhar até a Medina (15 min em caminhada !) e está ao lado de excelentes restaurantes. O hotel é lindo e formos surpreendidos com o restaurante é rooftop agradalissimo do hotel. O spa é muito elegante e tem banhos tradicionais com preço similar aos da Medina . Para quem curte beber cerveja/ drinks, o hotel é autorizado a vender bebida , sendo um dos poucos locais que vimos em 9 dias no Marrocos! Foi uma excelente escolha e não tenho nenhuma queixa !
Tivemos uma estadia incrível. Estava apreensiva com a decisão de ficar “fora “ da Medina, mas nosso tipo de viajante foi a melhor decisão. O hotel tem uma excelente localizai, sendo possível caminhar até a Medina (15 min em caminhada !) e está ao lado de excelentes restaurantes. O hotel é lindo e formos surpreendidos com o restaurante é rooftop agradalissimo do hotel. O spa é muito elegante e tem banhos tradicionais com preço similar aos da Medina . Para quem curte beber cerveja/ drinks, o hotel é autorizado a vender bebida , sendo um dos poucos locais que vimos em 9 dias no Marrocos! Foi uma excelente escolha e não tenho nenhuma queixa !
8
Pat
Jan 16, 2025
·
Stayed 3 nights
Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.
Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.
10
Diana
Aug 31, 2025
·
Stayed 1 night
We had a great time at this hotel. It was convenient and right across the street from the Marrakesh tennis club. We felt very safe and the front desk people helped us get a driver to take us to the Medina. A very accommodating hotel indeed. It was comfortable and the food was decent
We had a great time at this hotel. It was convenient and right across the street from the Marrakesh tennis club. We felt very safe and the front desk people helped us get a driver to take us to the Medina. A very accommodating hotel indeed. It was comfortable and the food was decent
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for quality and variety, and both the ground-floor restaurant and rooftop menu earn strong feedback. Some guests mention bland dishes, room-service mistakes, slow service at times, and pricey drinks.
Related guest reviews
10
Hasan
Dec 8, 2025
·
Stayed 2 nights
Everything was amazing. Personnels were so kind. Rooms are quite clean. Great breakfast. Strongly recommended!
Everything was amazing. Personnels were so kind. Rooms are quite clean. Great breakfast. Strongly recommended!
10
Dimitry
Jul 31, 2025
·
Stayed 2 nights
Very nice hotel, great customer service, and the onsite restaurants were really good as well
Very nice hotel, great customer service, and the onsite restaurants were really good as well
10
Constanza
Jul 24, 2025
·
Stayed 2 nights
Todo excelente, la cama y las almohadas súper cómodas, la regadera increíble, el restaurante del hotel tanto el desayuno como la comida delicioso. Me encanto
Todo excelente, la cama y las almohadas súper cómodas, la regadera increíble, el restaurante del hotel tanto el desayuno como la comida delicioso. Me encanto
10
Waquita
Nov 11, 2025
·
Stayed 1 night
The food and waitstaffat the restaurant was amazing
The food and waitstaffat the restaurant was amazing
10
Lahcen
Aug 27, 2024
·
Stayed 3 nights
Very nice hotel, clean, friendly staff, centrally located. Only point of attention: overpriced coffee & soda's.
Very nice hotel, clean, friendly staff, centrally located. Only point of attention: overpriced coffee & soda's.
10
Wendy
Sep 21, 2024
·
Stayed 3 nights
We booked a long weekend, wanting a pool area on the sun, good dining options and with easy access to the old town plus spa facilities and this hotel did not disappoint. The roof bar was fabulous, with great food and service and ideal for relaxing by the pool after a day of sightseeing. Breakfast was great as well. The food in the restaurant was excellent, service on that night though was particularly slow for no apparent reason. We had a large triple room, ideal for us with ample room. Would definately go back here.
We booked a long weekend, wanting a pool area on the sun, good dining options and with easy access to the old town plus spa facilities and this hotel did not disappoint. The roof bar was fabulous, with great food and service and ideal for relaxing by the pool after a day of sightseeing. Breakfast was great as well. The food in the restaurant was excellent, service on that night though was particularly slow for no apparent reason. We had a large triple room, ideal for us with ample room. Would definately go back here.
6
Stacie
Jan 8, 2026
·
Stayed 1 night
This was my final night in Morocco and I’d stayed in varied accommodation over the week on a group tour and had decided to upgrade for the final night. This was a nice enough room but not worth the significant additional money compared to the other places I’d stayed. The bed was comfy and the shower was good but it was very loud at night. The eggs at breakfast were bland although the coffee was good. I also ordered room service, they originally got the wrong order, it then took over half an hour to get the right thing which tasted off. Fine for one night but I was glad I used vouchers and didn’t stay longer.
This was my final night in Morocco and I’d stayed in varied accommodation over the week on a group tour and had decided to upgrade for the final night. This was a nice enough room but not worth the significant additional money compared to the other places I’d stayed. The bed was comfy and the shower was good but it was very loud at night. The eggs at breakfast were bland although the coffee was good. I also ordered room service, they originally got the wrong order, it then took over half an hour to get the right thing which tasted off. Fine for one night but I was glad I used vouchers and didn’t stay longer.
10
jocelyne
Oct 9, 2025
·
Stayed 1 night
Super Hôtel, magnifique. Le buffet au petit déjeuner été excellent !
Super Hôtel, magnifique. Le buffet au petit déjeuner été excellent !
10
Lahcen
Aug 27, 2024
·
Stayed 1 night
Nice, clean hotel and proffessionally friendly staff. Point of attention: overpriced soft drinks.
Nice, clean hotel and proffessionally friendly staff. Point of attention: overpriced soft drinks.
10
Thilo
Jan 13, 2025
·
Stayed 5 nights
We felt very well looked after all round. The staff are very friendly and courteous. There is something for everyone at breakfast. The restaurant has a very nice selection of fresh fish for dinner. Snacks and small lunches on the roof terrace are highly recommended. The spa area is incredibly relaxing after a day exploring the city.
We felt very well looked after all round. The staff are very friendly and courteous. There is something for everyone at breakfast. The restaurant has a very nice selection of fresh fish for dinner. Snacks and small lunches on the roof terrace are highly recommended. The spa area is incredibly relaxing after a day exploring the city.
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AI-generated summary based on recent guest reviews
8
rita
2 weeks ago
·
Stayed 2 nights
Had a really lovelly stay here for 2 nights in june 2026
Had a really lovelly stay here for 2 nights in june 2026
4
nassim
3 weeks ago
·
Stayed 1 night
Old hotel, requires maintenance and upgrade
Old hotel, requires maintenance and upgrade
10
Maura
4 weeks ago
·
Stayed 8 nights
Very nice property with a friendly helpful staff
Very nice property with a friendly helpful staff
10
Janet
May 25, 2026
·
Stayed 2 nights
great Breakfast choices
great Breakfast choices
10
GAIL
May 17, 2026
·
Stayed 2 nights
Breakfast was satisfactory mainly because you had to beg tge dtaff fir coffee, eggs, utensils, etc. There was a lot of staff, just not working. The location of the hotel is great. You can walk to so many places and you feel safe. Nany restaurant options close by.
Breakfast was satisfactory mainly because you had to beg tge dtaff fir coffee, eggs, utensils, etc. There was a lot of staff, just not working. The location of the hotel is great. You can walk to so many places and you feel safe. Nany restaurant options close by.
Rue Oued EL Makhazine, Angle Imam Chafai, (en face du Club Royal de Tennis), Marrakech, Morocco
Location
With a stay at 2Ciels Boutique Hotel & SPA, you'll be centrally located in Marrakech, a short 10-minute walk from Royal Tennis Harti and 12 minutes by foot from Palais des Congrès. This spa hotel is 1.2 mi (1.9 km) from Koutoubia Mosque.
Grand Poste Gueliz(0.3 miles)
Place du 16 November(0.3 miles)
Marrakech Plaza(0.3 miles)
Harti Garden(0.3 miles)
Carré Eden Shopping Center(0.5 miles)
Royal Tennis Harti(0.5 miles)
Property Policies
Check-in
Check-out
From 14:00 to 00:00
Before 12:00
FAQs about 2Ciels Boutique Hôtel
Parking is available on-site. Guests should inquire about the type of parking (covered/uncovered) and any associated costs upon arrival.
A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM.
No pets and no service animals are allowed at this property.
Check-in is from 2:00 PM until midnight, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
A roundtrip airport shuttle is available for a surcharge of EUR 28 per vehicle, operating 24 hours. Guests can arrange the transfer by contacting the property.
The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to inquire about specific accessibility needs prior to arrival.
The property is centrally located in Marrakech, a short 10-minute walk from Royal Tennis Harti and 12 minutes by foot from Palais des Congrès. It is approximately 1.2 miles from Koutoubia Mosque.
Yes, the property features two outdoor swimming pools. The pools are available for guests to enjoy during operational hours.
Children are allowed at the property. The minimum age for children to stay for free is not specified.
The property offers rollaway beds for a fee of EUR 28 per day. Guests should request this in advance to ensure availability.
Have a question?
Instant AI responses are based on hotel information
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: EUR 50.00 per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Airport shuttle fee: EUR 28 per vehicle
- Rollaway bed fee: EUR 28.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Child Pool
Pool Outdoor
Evening Entertainment
Terrace
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Massage
Solarium
Spa & Wellness Centre
Barber/Beauty Shop
Poolside Bar
Breakfast in the Room
Family Room
Snack Bar/Deli
Parking
Parking
Airport shuttle
Internet
Free Wi-Fi