Is parking available at the property?

Free self-parking is available on-site, but it is limited. Valet parking is also offered for a fee of IDR 50,000 per stay.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately IDR 260,000 for adults and IDR 130,000 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a fee of IDR 490,000 per vehicle (one-way, maximum occupancy 4). To arrange the transfer, guests must contact the property 24 hours prior to arrival.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Surabaya, just steps from Tunjungan Plaza and a 7-minute walk from Grahadi. It is approximately 0.8 miles from BG Junction and 1.5 miles from the Hero Monument and November 10th Museum.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is operational year-round, but specific seasonal availability details are not mentioned.

What are the policies for guests staying with children?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of IDR 665,500 per night. Availability is subject to request and confirmation.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Average nightly price at Four Points by Sheraton Surabaya, Tunjungan Plaza by month, last 12 months (USD)
Month	Average price
January	$84
February	$86
March	$83
April	$79
May	$78
June	$76
July	$72
August	$71
September	$72
October	$82
November	$82
December	$85

What guests think

At Four Points by Sheraton Surabaya, Tunjungan Plaza, guests repeatedly praise the convenient mall-side location, exceptionally friendly service, tasty and varied breakfast, and clean, comfortable rooms that often feel spacious, making it an easy base for shopping and city visits.

Some guests found the mall tunnel connection hard to locate, and one noted limited parking space at the entrance. Expect a reliable, comfortable base for exploring Surabaya.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Bart

Sep 10, 2023

·

Stayed 4 nights

Fijn zwembad, goed ontbijt, fitness, goede locatie.

8

erika

May 25, 2024

·

Stayed 1 night

Unfortunately there is not enough parking space in front of the hotel

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the hotel and rooms as very clean.

Related guest reviews

10

Lilys

Oct 31, 2024

·

Stayed 11 nights

The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.

10

Greg

Aug 30, 2022

·

Stayed 2 nights

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.

10

kris

Sep 2, 2023

·

Stayed 2 nights

Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.

10

erika

Jul 24, 2025

·

Stayed 2 nights

The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean

8

j

Nov 4, 2025

·

Stayed 2 nights

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.

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Rooms

Guests describe rooms as comfortable, with several noting they are spacious.

Related guest reviews

10

Mohd Roselan

Feb 7, 2026

·

Stayed 3 nights

Love the room. All are great. The staff is amazing

10

Sabrina

Oct 16, 2025

·

Stayed 1 night

Cozy and convertible

10

Yuki Sofia

Nov 23, 2025

·

Stayed 4 nights

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.

6

MINJUN

Nov 8, 2025

·

Stayed 1 night

근처에 큰 클럽이 있는지 새벽 4시까지 웅웅웅 울리는 소리가 방안까지 들려서 잠을 잘 못 잤어요.

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Service

Service stands out for consistently friendly, helpful staff, with one guest noting a facilitated early check-in.

Related guest reviews

10

Mohd Esnu Khalidi

Nov 30, 2025

·

Stayed 4 nights

The front staff Suara and Amy help us a lot. Excellent service

10

erika

Jul 24, 2025

·

Stayed 2 nights

The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean

10

Zeng

May 17, 2024

·

Stayed 2 nights

Good service, Attentive staff, excellent location right at the mall with many dining options.

10

Marina

May 30, 2024

·

Stayed 2 nights

Everything was great. Service excellent and staff were very friendly.

10

Yuki Sofia

Nov 23, 2025

·

Stayed 4 nights

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.

10

Zeng

Jun 13, 2025

·

Stayed 4 nights

Always a great stay and the staff are super friendly.

10

Andrew

May 27, 2023

·

Stayed 3 nights

Great staff!

10

Danilo

Jun 22, 2024

·

Stayed 2 nights

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!

10

Kok Shong

Nov 1, 2024

·

Stayed 3 nights

We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.

10

Muhammad

May 5, 2023

·

Stayed 2 nights

The staffs and food were excelent.

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Location

The location is widely praised for being next to Tunjungan Plaza and central to the city. Some guests found the connecting tunnel to the mall hard to locate.

Related guest reviews

10

Lilys

Oct 31, 2024

·

Stayed 11 nights

The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.

10

Greg

Aug 30, 2022

·

Stayed 2 nights

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.

10

Zeng

May 17, 2024

·

Stayed 2 nights

Good service, Attentive staff, excellent location right at the mall with many dining options.

10

KANA

Nov 20, 2023

·

Stayed 2 nights

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…

10

Yuki Sofia

Nov 23, 2025

·

Stayed 4 nights

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.

10

Danilo

Jun 22, 2024

·

Stayed 2 nights

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!

10

KAI PENG

Mar 14, 2025

·

Stayed 1 night

A good hotel near shopping malls and a lot of dining options.

10

Stephen

Aug 28, 2024

·

Stayed 1 night

Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.

8

j

Nov 4, 2025

·

Stayed 2 nights

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.

10

Stephen

Aug 28, 2024

·

Stayed 1 night

Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.

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Dining

Breakfast earns frequent praise for taste, freshness, and variety.

Related guest reviews

10

Bart

Sep 10, 2023

·

Stayed 4 nights

Fijn zwembad, goed ontbijt, fitness, goede locatie.

10

KANA

Nov 20, 2023

·

Stayed 2 nights

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…

10

Yuki Sofia

Nov 23, 2025

·

Stayed 4 nights

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.

10

Yuliana

Jul 26, 2025

·

Stayed 2 nights

Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.

10

Muhammad

May 5, 2023

·

Stayed 2 nights

The staffs and food were excelent.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $83
18 $81	19 $83	20 $84	21 $89	22 $89	23 $88	24 $83
25 $84	26 $85	27 $83	28 $81	29 $83	30 $81	31 $83

Su	Mo	Tu	We	Th	Fr	Sa
1 $87	2 $83	3 $86	4 $86	5 $86	6 $86	7 $86
8 $86	9 $86	10 $86	11 $86	12 $86	13 $86	14 $86
15 $86	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $87	24 $87	25 $86	26 $86	27 $86	28 $86
29 $86	30 $87

Four Points by Sheraton Surabaya, Tunjungan Plaza

Prices for Four Points by Sheraton Surabaya, Tunjungan Plaza

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Double Beds

Suite, 1 Bedroom

Deluxe Room, 1 Double Bed, Smoking

Premium Room, 1 King Bed

Guest reviews of Four Points by Sheraton Surabaya, Tunjungan Plaza

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Four Points by Sheraton Surabaya, Tunjungan Plaza

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