Name: The Queens Head Hotel, Self Check-In
Address: 6 Sandgate, Berwick-upon-Tweed, England, United Kingdom, Berwick-upon-Tweed, Northumberland, GB
Price range: US$118–US$259 per night
Rating: 8.13

What guests think

Queens Head Hotel draws mixed feedback: many like its central location, generally comfortable, clean rooms, and plentiful breakfasts, while others highlight a largely self-service setup with keypad entry and limited on-site staff presence.

Guests frequently mention quiet nights and walkability to the river, ramparts, and restaurants, with nearby free or on-street parking proving convenient. Drawbacks recur around tricky check-in codes or missing keys, slow or unclear communication, tight or dim stairways, and occasional maintenance issues. Evening dining has sometimes been limited or closed, so this suits travellers comfortable with a simple, self-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Access is via keypad and some guests found the stairs tight or dim; nearby free or on-street parking is commonly used. Restaurant/bar availability has varied, with closures or limited options reported at times.

Related guest reviews

6

Sheila

3 Mar 2024

·

Stayed 1 night

Decided to stay here as we had previously had a lovely meal . Unfortunately restaurant is now a bar/ bistro with only basic pub food. As my husband is disabled and we had not brought his wheelchair with us we were stuck and could not go elsewhere. Also barmaid did not know what a bloody Mary was not had heard of lea and Perrin's to go in it!! Hotel fine but restaurant a great disappointment.

6

Jean

30 Apr 2025

·

Stayed 2 nights

No reception - which we knew about. Very dark with difficult stairs. Breakfast staff great but no decaf available

8

richard

28 Aug 2024

·

Stayed 1 night

Lovely little hotel, evening meal was fairly average quality but good value, drink options very limited, wine by the glass was expensive. Room was small but very comfy, and clean, shower facilities was great. Breakfast was superb! And would visit again just for the breakfast

8

Jill

28 Jun 2025

·

Stayed 1 night

Room was clean, spacious and the beds were really comfy. The breakfast was good, cooked fresh. Free parking 100yds from hotel. Hotel central to shops and restaurents.

10

STUART

13 Nov 2024

·

Stayed 3 nights

A very comfy room and the few staff we met were great. Breakfast was excellent and Heather was a gem! A bit disappointing that the hotel is closed apart from the rooms and breakfast service. It’s not that evident when you book so maybe they should make it more obvious. Parking was free in the car park 100 yds away but only for 24hrs at a time. So we parked there through the day and then moved the car to the street outside the hotel which has free parking from 17:30 to 09:00. Our only concern was the fact one person left the front door open twice and with no staff at the hotel we felt a little vulnerable. We would stay again though.

6

Jacqueline

4 Aug 2025

·

Stayed 1 night

Handy for Berwick's sites. Parking nearby. Nice shower. Comfortable beds. Readonable breakfast

8

Laurence

12 Oct 2025

·

Stayed 1 night

Nice little hotel that is basically a B&B. No one staffs the front desk -- you enter with a door code that is sent by the hotel. System worked fine. Hotel is in a good location, near the water and the wall, about 12-15 min from the railway station. Breakfast was fine, although not stellar. Room and dining area were clean. We would stay there again.

8

jack

20 Jan 2023

·

Stayed 2 nights

A nice and cosy hotel in the city center. Close to restaurants etc. Unfortunately the kitchen was closed for renovation when I arrived for a two days stay. Would have benefitted from a nice and warming fire in the stove. Nice personell, cosy room

6

Agnes

10 Jul 2025

·

Stayed 2 nights

Did not like the keypad entry and it took us two or three tries before we could gain entry both to the hotel and to our room. When we finally managed to get into the property it was dark and the lights did not come on until we were halfway up the stairs.

8

Kevin

5 Jun 2025

·

Stayed 1 night

NIce hotel with free overnight on-street parking outside, which starts charging at 9am - if you get a £1 parking disk from local stores you can use to set an arrival time for the next morning which will give you til 11am and can be used widely across Northumberland. The stairs are tight, so if you have heavy luggage you may struggle. Breakfast was great and made getting up for the 10am check out worthwhile.

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Cleanliness

Rooms are generally described as clean, and bedding/bathrooms often well kept. However, several reports cite missed housekeeping, worn carpets, and stale or damp smells.

Related guest reviews

8

Carol Hall

6 Aug 2025

·

Stayed 4 nights

We really enjoyed our stay The staff were very helpful professional and friendly The room was clean, comfortable but a couple of little things for maintenance but nothing that bothered us Would definitely stay again Breakfast good

4

Shane

29 Sept 2025

·

Stayed 1 night

The hotel was very well worn. The carpets were stained and looked filthy. The smell was very stale and old.

8

David

5 Aug 2025

·

Stayed 1 night

Very Quiet , clean. Walkable to the river and center of town. Walkable to LNER train station. Helpful , friendly staff. Very enjoyable

10

Tracy

5 Jul 2025

·

Stayed 1 night

Small but clean and facilities great.breakfast was delicuous and will certainly be back

8

Steve

12 Nov 2025

·

Stayed 1 night

The room was nice and clean the en-suite excellent and the breakfast hamper a nice treat as I had a very early start.

10

Rebecca

1 Sept 2024

·

Stayed 1 night

We just got back from a lovely stay here. Location was nice and central, hotel clean and beds comfy, staff welcoming and breakfast was great. Would visit again.

8

Laurence

12 Oct 2025

·

Stayed 1 night

Nice little hotel that is basically a B&B. No one staffs the front desk -- you enter with a door code that is sent by the hotel. System worked fine. Hotel is in a good location, near the water and the wall, about 12-15 min from the railway station. Breakfast was fine, although not stellar. Room and dining area were clean. We would stay there again.

4

calum

14 Mar 2025

·

Stayed 1 night

To expensive for what you get, small room smells of damp, shabby and cold, no reception to speak to and breakfast was average at best. wont be staying here again and would not recommend for anyone else

2

Brian

17 Oct 2025

·

Stayed 4 nights

No staff, room not cleaned. Access by combination lock into an empty hotel.

10

Karen

20 Nov 2025

·

Stayed 1 night

The room was very clean and the cleaning staff were so helpful and friendly in the morning. We would definitely stay again when we are next up in Berwick.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with good beds and some are spacious, though several are small. Noise is typically low, and a few maintenance issues (e.g., TV or shower) are noted.

Related guest reviews

8

Margaret

20 Apr 2025

·

Stayed 1 night

Room was very small, code sytem to get in & get the room key was difficult, breakfast was good ( only tume we saw someone)

8

Patricia

22 Jul 2025

·

Stayed 1 night

Staff were welcoming and efficient. The room was comfortable and spacious.

8

richard

28 Aug 2024

·

Stayed 1 night

Lovely little hotel, evening meal was fairly average quality but good value, drink options very limited, wine by the glass was expensive. Room was small but very comfy, and clean, shower facilities was great. Breakfast was superb! And would visit again just for the breakfast

8

Sharon

27 Oct 2024

·

Stayed 1 night

Unique as there is no receptionist You get a key code to get into the building and a room key is waiting in the door ready for you The room was lovely and breakfast was very nice We would stay again

8

Jill

28 Jun 2025

·

Stayed 1 night

Room was clean, spacious and the beds were really comfy. The breakfast was good, cooked fresh. Free parking 100yds from hotel. Hotel central to shops and restaurents.

6

Jacqueline

4 Aug 2025

·

Stayed 1 night

Handy for Berwick's sites. Parking nearby. Nice shower. Comfortable beds. Readonable breakfast

10

Lee

25 Aug 2025

·

Stayed 1 night

Great night sleep

10

Rebecca

1 Sept 2024

·

Stayed 1 night

We just got back from a lovely stay here. Location was nice and central, hotel clean and beds comfy, staff welcoming and breakfast was great. Would visit again.

8

Laurence

12 Oct 2025

·

Stayed 1 night

Nice little hotel that is basically a B&B. No one staffs the front desk -- you enter with a door code that is sent by the hotel. System worked fine. Hotel is in a good location, near the water and the wall, about 12-15 min from the railway station. Breakfast was fine, although not stellar. Room and dining area were clean. We would stay there again.

8

Elaine

5 Sept 2025

·

Stayed 3 nights

Nice modern bright room with everything in it, would have liked a

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent due to a largely unstaffed, self-check-in model; guests report code/key problems and patchy communication. When present, staff are praised as friendly and helpful, particularly at breakfast.

Related guest reviews

6

Katharine

22 Aug 2025

·

Stayed 2 nights

No one on site. You are sent a long long text on how to get into the place. When we got to our room the key holder was empty. Someone arrived in 10 minutes to give us the key., which was a bit poor. Breakfast was very good, though - someone turned up to serve it!

8

Matthew

16 Feb 2025

·

Stayed 2 nights

Is unstaffed, hence staff score.The staff we did see were friendly and efficient. Breakfast was ok. For me, it was nice to have the run of the place. The hotel was quite cold during the day, even in the rooms (but it was cold outside, to be fair).

6

Angus

8 Dec 2025

·

Stayed 1 night

Its a strange feeling as its an unmanned hotel which I was not expecting, so nobody is there at all leaving you feeling very out of the loop. The orange juice was way passed its sellby date and made me feel quite ill. They let me check in a bit early for a small additional fee which was very helpful

10

Dave

17 Jul 2025

·

Stayed 1 night

Ashleigh was very welcoming on arrival, thank you, and all staff very good. Great room, lovely breakfast. Would certainly return.

8

Victoria

16 Aug 2025

·

Stayed 1 night

I stayed here for a short weekend break as I love Berwick. Friendly staff and plenty of choice for breakfast

10

STUART

13 Nov 2024

·

Stayed 3 nights

A very comfy room and the few staff we met were great. Breakfast was excellent and Heather was a gem! A bit disappointing that the hotel is closed apart from the rooms and breakfast service. It’s not that evident when you book so maybe they should make it more obvious. Parking was free in the car park 100 yds away but only for 24hrs at a time. So we parked there through the day and then moved the car to the street outside the hotel which has free parking from 17:30 to 09:00. Our only concern was the fact one person left the front door open twice and with no staff at the hotel we felt a little vulnerable. We would stay again though.

6

Graham

29 Aug 2025

·

Stayed 2 nights

Nobody to greet you during stay. Seemed to have reduced staff to absolute minimum. Breakfast was overcooked.

2

Brian

17 Oct 2025

·

Stayed 4 nights

No staff, room not cleaned. Access by combination lock into an empty hotel.

4

Paul

1 Dec 2024

·

Stayed 1 night

Nobody available during check-in. They sent a message via sms however, they didnt do this until we were at the hotel. The message contained a key code to get into the empty hotel but when we got to our room there was no key in the door. We phoned them.and they said just to use another room.with a key in the door....what a faff.

4

Teresa

23 Nov 2025

·

Stayed 1 night

No staff at all present

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Location

Central, walkable location near the river, ramparts, bars and restaurants, and within walking distance of the train station.

Related guest reviews

10

David

12 Jul 2025

·

Stayed 1 night

Excellent property and service. Be sure to follow the check in instructions youll get by text. Rooms are really nice and in a very good area for bars and restaurants. Highly recommended

8

George

14 Jul 2025

·

Stayed 1 night

Restuarants close by with a good walk along the ramparts

8

David

5 Aug 2025

·

Stayed 1 night

Very Quiet , clean. Walkable to the river and center of town. Walkable to LNER train station. Helpful , friendly staff. Very enjoyable

10

Sean

18 Mar 2024

·

Stayed 2 nights

Great cozy hotel, , great food, and staff location is perfect for centre, bars and restaurants, definitely return here

8

ERIC

21 Jun 2024

·

Stayed 2 nights

Very comfortable room breakfast was good hotel in a great place for local amenities

10

Rebecca

1 Sept 2024

·

Stayed 1 night

We just got back from a lovely stay here. Location was nice and central, hotel clean and beds comfy, staff welcoming and breakfast was great. Would visit again.

8

Laurence

12 Oct 2025

·

Stayed 1 night

Nice little hotel that is basically a B&B. No one staffs the front desk -- you enter with a door code that is sent by the hotel. System worked fine. Hotel is in a good location, near the water and the wall, about 12-15 min from the railway station. Breakfast was fine, although not stellar. Room and dining area were clean. We would stay there again.

10

Martin

11 Jun 2023

·

Stayed 2 nights

Nice traditional hotel, right in town. Good food and lovely staff.

8

jack

20 Jan 2023

·

Stayed 2 nights

A nice and cosy hotel in the city center. Close to restaurants etc. Unfortunately the kitchen was closed for renovation when I arrived for a two days stay. Would have benefitted from a nice and warming fire in the stove. Nice personell, cosy room

8

Allan

30 Nov 2025

·

Stayed 1 night

Self check in was easy, unexpected great breakfast hamper, room was good for an overnight stay, really quite and a good location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised, from cooked options to hampers, though a few found it average or overcooked. Evening dining has been inconsistent, with closures, limited menus, or basic bar/bistro offerings reported.

Related guest reviews

6

Katharine

22 Aug 2025

·

Stayed 2 nights

No one on site. You are sent a long long text on how to get into the place. When we got to our room the key holder was empty. Someone arrived in 10 minutes to give us the key., which was a bit poor. Breakfast was very good, though - someone turned up to serve it!

6

Sheila

3 Mar 2024

·

Stayed 1 night

Decided to stay here as we had previously had a lovely meal . Unfortunately restaurant is now a bar/ bistro with only basic pub food. As my husband is disabled and we had not brought his wheelchair with us we were stuck and could not go elsewhere. Also barmaid did not know what a bloody Mary was not had heard of lea and Perrin's to go in it!! Hotel fine but restaurant a great disappointment.

8

richard

28 Aug 2024

·

Stayed 1 night

Lovely little hotel, evening meal was fairly average quality but good value, drink options very limited, wine by the glass was expensive. Room was small but very comfy, and clean, shower facilities was great. Breakfast was superb! And would visit again just for the breakfast

10

Elizabeth

4 Oct 2025

·

Stayed 1 night

The service and the facilities of the room are outstanding comfortable bed. The breakfast was amazing freshly cooked by heather who also takes your order. Good choice of cereal, fresh fruit yoghurt and toast. Then to follow a full cooked breakfast

8

Yvonne

25 Aug 2025

·

Stayed 1 night

Pleasant nights stay Thank you and breakfast was great

10

Mrs Jacqueline

9 Aug 2023

·

Stayed 2 nights

Well kept extremely olde pub hotel. Comfortable room and bed. Modern en-suite bathroom with a powerful shower. Fluffy towels and individual shampoo, conditioner etc. breakfast was excellent -choices of cooked breakfast ranged from poached eggs on toast to a whole fresh kipper and anything in between. A selection of cereals, yoghurts and fresh fruit , toast, juices coffee and tea. Well worth the money.

8

Steve

12 Nov 2025

·

Stayed 1 night

The room was nice and clean the en-suite excellent and the breakfast hamper a nice treat as I had a very early start.

8

jack

20 Jan 2023

·

Stayed 2 nights

A nice and cosy hotel in the city center. Close to restaurants etc. Unfortunately the kitchen was closed for renovation when I arrived for a two days stay. Would have benefitted from a nice and warming fire in the stove. Nice personell, cosy room

10

Patrick

26 Jan 2023

·

Stayed 1 night

I highly rate this hotel, stayed one night and was impressed with the service and high standards. Evening meal and Breakfast were also excellent! Will happily stay again :)

8

Allan

30 Nov 2025

·

Stayed 1 night

Self check in was easy, unexpected great breakfast hamper, room was good for an overnight stay, really quite and a good location

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$86
March	US$91
April	US$111
May	US$147
June	US$147
July	US$165
August	US$169
September	US$158
October	US$114
November	US$78
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $139	7 $128	8 $132	9 $127	10 $132	11 $162	12 $209
13 $152	14 $184	15 $140	16 $206	17 $183	18 $192	19 $195
20 $128	21 $139	22 $147	23 $149	24 $155	25 $259	26 $197
27 $171	28 $152	29 $154	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $177	3 $181
4 $201	5 $130	6 $121	7 $119	8 $125	9 $175	10 $192
11 $136	12 $118	13 $123	14 $121	15 $134	16 $137	17 $171
18 $118	19 $122	20 $134	21 $128	22 $129	23 $159	24 $160
25 $118	26 $146	27 $163	28 $129	29 $129	30 $147	31 $152

The Queens Head Hotel, Self Check-In

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