What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately SGD 35.97 per person.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including elevators and step-free entrances. However, specific details about accessible rooms and facilities are not provided.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Singapore, a short 4-minute walk from Orchard Road and within 3 minutes by car from Bugis Street Shopping District. It is also 2.5 mi (4.1 km) from Marina Bay Sands Skypark and 2.7 mi (4.4 km) from Marina Bay Sands Casino.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

What are the policies for guests staying with children?

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of SGD 143.88 per night, and advance request or confirmation may be required.

Ascott Orchard Singapore - Luxury Hotel Stay

Average nightly price at Ascott Orchard Singapore by month, last 12 months (USD)
Month	Average price
January	$227
February	$233
March	$247
April	$227
May	$233
June	$231
July	$275
August	$281
September	$264
October	$337
November	$274
December	$304

What guests think

At Ascott Orchard Singapore, guests highlight its central Orchard Road setting with direct Paragon Mall access, family-friendly apartment layouts, modern comfortable rooms, helpful staff, and appreciated leisure facilities like the pool and gym that make city stays easy.

Common complaints involve loud, overly cold air conditioning and intermittent hot water, plus one reported maintenance shutdown that affected services and a few instances of curt check-in or weak follow-up on issues like noise or non-smoking enforcement. Some studios feel small with limited views facing nearby residences, and minor in-room faults (for example, fridge or phone) and occasional Wi-Fi hiccups appear. Expect a comfortable, convenience-led serviced-residence stay in the middle of Orchard.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the pool and gym, and several appreciate the covered link to Paragon Mall. One review noted an annual daytime maintenance that disrupted AC and elevator service.

Related guest reviews

10

Danny

Apr 19, 2024

·

Stayed 1 night

Updated property. Walkable to many dining and shopping areas. Great amenities. Convenient check-in and willing to easily catering to guests' needs.

4

Felicia

Dec 8, 2025

·

Stayed 3 nights

Good kitchenette hotel on Orchard road attached to Paragon mall. However on 1 day of our 3 night stay, they were doing annual electric maintenance. It was not mentioned at booking or confirmation, only when we arrived. That meant no wifi, no AC and also intermittent elevator service (we were on 13th floor) from 10-17:00. When I contacted management regarding how inappropriate this was (I was charged full cost) the response was that they would pay for transport for me and my 2 young kids return trip. That’s it, no compensation, no apology - just that it’s annual maintenance and maybe it will come back earlier. That’s simply not acceptable at this price point. I need to work (wifi) and I also chose the hotel for its central location so my kids could nap/ get AC midday. I can’t recommend them at all. Many other hotels at this price point which provide excellent service

10

sharon

Aug 25, 2024

·

Stayed 6 nights

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

10

Chris

Sep 27, 2023

·

Stayed 1 night

They have a covered linkto Paragon shopping centre

10

ANM Rezwanul

Jun 23, 2025

·

Stayed 9 nights

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

jahanum

Jul 13, 2025

·

Stayed 4 nights

Loved the pool ! And the view from the room was great. Our Wi-Fi didn’t work which they fixed promptly. When we came the next day there was hot chocolate for us with an apology 😊

10

Walter

Mar 13, 2025

·

Stayed 5 nights

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

Oct 7, 2025

·

Stayed 5 nights

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

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Cleanliness

Cleanliness is consistently highlighted across stays, with rooms and common areas kept tidy and housekeeping reliable. A few reviews mentioned isolated lapses or dated spots.

Related guest reviews

10

Catherine

Dec 29, 2024

·

Stayed 3 nights

Nice apartment and very clean. Walking distance to orchard road shopping. Staff very friendly.

10

Trevor

Jan 2, 2022

·

Stayed 3 nights

Great service and friendly and helpful staff. Rooms were clean and comfortable.

10

Eng Cheng

Mar 23, 2025

·

Stayed 5 nights

My Top Choice in Singapore – Always a Fantastic Stay! Having stayed at Ascott Orchard Singapore multiple times, I can confidently say that their exceptional service and attention to detail make all the difference. From check-in to departure, every experience here is seamless, warm, and welcoming. The team goes above and beyond to ensure guests feel valued. They are responsive and efficient for any requests - it's one of the things that set them apart. Beyond the service, the rooms are spacious, clean and well maintained. The location is unbeatable—right in the heart of Orchard Road, making shopping, dining, and business meetings incredibly convenient. Ascott Orchard Singapore has truly become my go-to accommodation in the city. A big thank you to the amazing team for their hospitality—I look forward to my next stay!

10

NORIKO

Nov 18, 2025

·

Stayed 2 nights

スタッフが親切、丁寧でしたし、部屋もきれいでした。

10

Reynaldo Ruiz

Mar 12, 2025

·

Stayed 5 nights

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

KOJI

Jul 31, 2024

·

Stayed 1 night

Clean Good communication Comfortable

8

Darunee

Dec 8, 2023

·

Stayed 1 night

Staff are really responsive and friendly, could be slight improvement for room cleanliness

10

Walter

Mar 13, 2025

·

Stayed 5 nights

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

Oct 7, 2025

·

Stayed 5 nights

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

8

Aloysius

Oct 10, 2024

·

Stayed 5 nights

Conditions for hotel is old and not clean

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AI-generated summary based on recent guest reviews

Rooms

Apartment-style rooms with kitchenettes are modern and comfortable; some suites feel spacious while certain studios feel small or face nearby buildings. Recurring issues include loud, very cold AC, intermittent hot water, and occasional minor appliance or Wi-Fi problems.

Related guest reviews

6

cazuin

Jan 7, 2022

·

Stayed 1 night

The room aircon sounds loudly at night ..cant sleep at all.. Mattress a bit old

4

Emmanuel

Aug 17, 2025

·

Stayed 4 nights

Very poor check in service late at night. Check in staff very curt. Asked me to complete my email and mobile number by holding up a lousy tablet. Clearly untrained to 5-star levels. Rooms smaller than old ascott. Room looks right into apartments across the street.

8

stewart

Dec 7, 2022

·

Stayed 4 nights

Check-in was a breeze. I have issues with the shower water heater, though. They tried to fix it but still no warm water.

8

Teresa

Oct 28, 2024

·

Stayed 3 nights

The refrigerator was not working

10

sharon

Aug 25, 2024

·

Stayed 6 nights

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

8

Timothy Christopher

Aug 21, 2025

·

Stayed 3 nights

No better place to stay if you value convenience. Connected to the Paragon Mall, a full kitchen, with 2 doors fridge/freezer. I was travelling with an infant so the freezer was really necessary, and it was nice to have that in our room. The only thing I was disappointed about was the AC in our room which was ridiculously loud and unpleasantly cold. We tried adjusting using the controller and also conveying this to the Ascott team but I guess they need time to look at it. Other than that, everything else was just great!

10

Tomoko

Aug 18, 2024

·

Stayed 3 nights

以前にも長期滞在したので、説明がなくてもパラゴン直結の道を知っていたが、知らなければ遠回りをすることでしょう。大きな部屋には洗濯機があり、設備は整っていたが、残念ながら小さな部屋には洗濯機はなかった今回、エアコンの音がうるさかったので、切って寝たが、それでも最低限のエアコンは効いていた

10

jahanum

Jul 13, 2025

·

Stayed 4 nights

Loved the pool ! And the view from the room was great. Our Wi-Fi didn’t work which they fixed promptly. When we came the next day there was hot chocolate for us with an apology 😊

4

Elly

Mar 27, 2022

·

Stayed 5 nights

The room is too small, air conditioning blows directly to the bed and in my friend's room the room was freezing even she put the temperature at 24. Water heater didn't work properly. We paid as much as the room in ordinary hotel but didn't get the same service as what get usually in hotels. The category of room we stayed was studio, but it's actually a de luxe or basic room in hotels. In general, this property is a disappointment. However, we stayes there in 2 br suite 2 years ago. It was quite nice. To me, the studios category rooms are not recommendable. Better stay in hotels.

6

PETER

Apr 1, 2025

·

Stayed 10 nights

There was no hot water 85 percent of my stay. Complained twice, first time they implied that i did not know how to use controls, second time they had me run the kitchen tap, sink tap and shower controls continuously for 5 to 10 minutes before taking a shower. This only worked 15 percent of the time. Otherwise i love the hotel.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional, and responsive, with thoughtful touches, quick fixes, and occasional upgrades. A minority reported curt late-night check-in or weak responses to billing disputes and non-smoking complaints.

Related guest reviews

10

Eng Cheng

Jun 7, 2025

·

Stayed 19 nights

I like that it is very convenient and the team here understands my needs. To me, that is very important for long stays. Thank you to the team at Ascott Orchard esp Sandi, John, Robert & Devan - you most definitely serve with pride and deserve recognition!

4

Emmanuel

Aug 17, 2025

·

Stayed 4 nights

Very poor check in service late at night. Check in staff very curt. Asked me to complete my email and mobile number by holding up a lousy tablet. Clearly untrained to 5-star levels. Rooms smaller than old ascott. Room looks right into apartments across the street.

6

Jedd

Jan 10, 2026

·

Stayed 3 nights

The stay was great, great location and hotel. However, the unexpected material charge for the bed for the children was dissapointing and the response to the query about this after booking for two adults and two children was really poor.

10

Reynaldo Ruiz

Mar 12, 2025

·

Stayed 5 nights

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

Ka Wing

Oct 29, 2025

·

Stayed 2 nights

Friendly staff

10

ANM Rezwanul

Jun 23, 2025

·

Stayed 9 nights

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

Hong Van

Jan 19, 2025

·

Stayed 2 nights

Service was professional and thoughtful. When the coffee machine in my room didn't work and I called the front desk, hotel staff came and fixed that almost immediately. The day of my checkout, the team ordered my taxi at 4:45 a.m. and called my room at 4:30 to check if I needed help with the luggage. Room is clean and up to date. Location is great with walking distance to shopping, restaurants, and public transit.

10

Lisa

Sep 22, 2025

·

Stayed 7 nights

I had an amazing stay at Ascott Orchard Singapore! The hotel was absolutely top-tier luxury from the stylish interiors to the exceptional service, everything felt premium. The location is unbeatable, right in the heart of Orchard, making it perfect for shopping and exploring. I truly enjoyed every moment of my stay and will definitely be coming back on my next visit to Singapore. Highly recommend to anyone looking for comfort, class, and convenience all in one!

10

Walter

Mar 13, 2025

·

Stayed 5 nights

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

Oct 7, 2025

·

Stayed 5 nights

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

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AI-generated summary based on recent guest reviews

Location

Right in the heart of Orchard Road with a direct connection to Paragon Mall and easy walks to MRT, shopping, dining, and Mt Elizabeth Hospital. Many guests value the convenience, with some noting it still feels private and quiet.

Related guest reviews

10

Catherine

Dec 29, 2024

·

Stayed 3 nights

Nice apartment and very clean. Walking distance to orchard road shopping. Staff very friendly.

8

poppy

Oct 16, 2024

·

Stayed 2 nights

Excellent location, in the centre of busy Orchard rd, yet private and quiet

8

Timothy Christopher

Aug 21, 2025

·

Stayed 3 nights

No better place to stay if you value convenience. Connected to the Paragon Mall, a full kitchen, with 2 doors fridge/freezer. I was travelling with an infant so the freezer was really necessary, and it was nice to have that in our room. The only thing I was disappointed about was the AC in our room which was ridiculously loud and unpleasantly cold. We tried adjusting using the controller and also conveying this to the Ascott team but I guess they need time to look at it. Other than that, everything else was just great!

10

Chris

Sep 27, 2023

·

Stayed 1 night

They have a covered linkto Paragon shopping centre

10

Peiju

Jan 24, 2026

·

Stayed 11 nights

great location

10

Reynaldo Ruiz

Mar 12, 2025

·

Stayed 5 nights

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

ANM Rezwanul

Jun 23, 2025

·

Stayed 9 nights

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

Lisa

Sep 22, 2025

·

Stayed 7 nights

I had an amazing stay at Ascott Orchard Singapore! The hotel was absolutely top-tier luxury from the stylish interiors to the exceptional service, everything felt premium. The location is unbeatable, right in the heart of Orchard, making it perfect for shopping and exploring. I truly enjoyed every moment of my stay and will definitely be coming back on my next visit to Singapore. Highly recommend to anyone looking for comfort, class, and convenience all in one!

10

Walter

Mar 13, 2025

·

Stayed 5 nights

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

Oct 7, 2025

·

Stayed 5 nights

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

sharon

Aug 25, 2024

·

Stayed 6 nights

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $342	19 $256	20 $289	21 $359	22 $355	23 $331	24 $274
25 $251	26 $271	27 $249	28 $320	29 $550	30 $256	31 $249

Su	Mo	Tu	We	Th	Fr	Sa
1 $249	2 $271	3 $249	4 $271	5 $271	6 $264	7 $260
8 $271	9 $271	10 $271	11 $271	12 $250	13 $271	14 $262
15 $271	16 $271	17 $271	18 $239	19 $271	20 $271	21 $254
22 $271	23 $271	24 $259	25 $251	26 $260	27 $260	28 $260
29 $271	30 $271

Ascott Orchard Singapore

Prices for Ascott Orchard Singapore

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms (Soho)

Studio (Murano)

Premier Suite, 2 Bedrooms

Executive Studio Suite

Deluxe Suite, 1 Bedroom

Suite, 1 Bedroom (Pierre)

Premier Suite, 1 Bedroom

Premier Studio Suite

Guest reviews of Ascott Orchard Singapore

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ascott Orchard Singapore

Considering this hotel for your Emerald Hill trip?

Prices for upcoming dates

Business details