Is parking available at the property?

Self parking is available on-site for a fee of EUR 20 per night.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 15 per person.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the property's location in relation to key landmarks?

The hotel is located in Madrid's San Blas-Canillejas district, within a 5-minute drive of IFEMA and Riyadh Air Metropolitano, and approximately 5 miles from Gran Via and the National Prado Museum.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool, which is operational from July to September.

What are the policies for guests staying with children?

One child aged 3 years or younger stays free when occupying the parent or guardian's room, using existing bedding.

Sercotel Alcalá 611 Hotel in Madrid

Average nightly price at Sercotel Alcalá 611 by month, last 12 months (USD)
Month	Average price
January	$121
February	$127
March	$143
April	$164
May	$165
June	$192
July	$124
August	$92
September	$176
October	$150
November	$144
December	$108

What guests think

At Sercotel Alcalá 611, travellers highlight a convenient base near Barajas Airport and the metro, generally comfortable rooms, and a solid breakfast, while noting that it sits in a quiet residential area away from Madrid’s main sights.

Staff are widely described as friendly and helpful, though a few guests reported slow or unhelpful responses and occasional issues like missed wake‑up calls or booking mishaps. Housekeeping is often praised but inconsistent, with several reports of hairs, stains or ants contrasting with many comments about clean, tidy rooms. Facilities such as the seasonal outdoor pool and airport transfers are appreciated when available, but closures, delays or unclear policies do occur, and on‑site dining is limited to a snack or bar. Expect a practical, well‑connected stay suited to airport access rather than city‑centre tourism.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests liked the outdoor pool (with bar/terrace) and the convenient airport transfers, often handled via arranged cars, but report occasional closures, delays, or unclear policies. On-site dining is limited (no full restaurant), and some street parking is available.

Related guest reviews

8

Karin

Jun 5, 2023

·

Stayed 1 night

El hotel ofrece traslados hacia y desde el aeropuerto, dado que queda muy cerca pero se tardaron 25 min en llegar por nosotros

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10

Thomas

Nov 20, 2023

·

Stayed 1 night

This hotel was clean and modern. Minutes from the metro with a straight route downtown with no transfers. Amenities were good, dining, gym but the best thing was the 24 hour airport transport. I had a 6:00 am flight. Ten minutes from the airport and the ride was waiting for us at 3:45 am. This place had it all! Will stay there again!

4

JOSE LUIS

Aug 17, 2023

·

Stayed 4 nights

Piscina con poco control. Vivimos un espectáculo poco agradable y el socorrista no movió un dedo. Hablamos de gente borracha tirando las toallas al agua y otros actos incívicos. Al final nos tuvimos que marchar.

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8

Humberto

Sep 5, 2025

·

Stayed 3 nights

Camas cómodas y habitación de tamaño medio. Tiene piscina. Si se rebusca un poco se puede aparcar en las calles aledañas.

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10

Marina

Jul 31, 2025

·

Stayed 1 night

Vinimos al concierto de Aitana y reserve uno de los mas cercanos del metropolitano. Una grata sorpresa. Con piscina. El personal educado y disponible. El bufet variado. Seguro que volveria

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2

Michael

Jun 13, 2024

·

Stayed 1 night

Fortunately, I was only there for 1 night. I paid around $400 and was given a small, handicapped person's room (I did not ask for it and I'm a healthy tall person. It was facing the very, very loud street out front. The toilet set kept coming off the toilet, the pool was closed for maintenance, and the breakfast buffet was a joke - I showed up at 9:00 am (it ran until 10:30 am) and 2 of the 3 cut fruit bowels were empty, most of the breakfast breads were picked over, and the eggs were not real eggs. This place is 1-2 stars at best, not 4 and I wouldn't pay over $125 for it if you are looking at it.

10

Subina

Sep 16, 2023

·

Stayed 1 night

Airport free shuttle is amazing- they contract it out to Uber. Clean, basic but with all necessary amenities in the room. Perfect for early flight the next day

8

Bernardino

Sep 3, 2023

·

Stayed 3 nights

Só não gostei mais porque não foram nos buscar no aeroporto Tivemos que pagar 20 euros e disseram que iam nos reembolsar e no final da estadia não cumpriram

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10

Jessie

Nov 6, 2023

·

Stayed 1 night

Great hotel for arrival or departure from Madrid airport. Hotel provides shuttle service and is in a very good condition. Comfortable stay.

10

ryosuke

Aug 24, 2025

·

Stayed 2 nights

初めての海外旅行の息子と泊まりました。プールが楽しくてこの宿を気に入ったみたいです。

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Cleanliness

Many reviews praise clean, tidy rooms, but housekeeping quality is inconsistent, with repeated mentions of hairs, stains, or ants requiring attention or room changes.

Related guest reviews

8

Konstantinos

Mar 1, 2024

·

Stayed 2 nights

Very clean and nit hotel. Staff was friendly and always ready to help with a smile on their face.

10

Norma

Nov 23, 2025

·

Stayed 3 nights

Enjoyed my stay. Room and bathroom were both spacious and clean. Breakfast had lots of options and was delicious. Metro stop was nearby.

6

Emma

Dec 13, 2025

·

Stayed 3 nights

It was OK for the few number of nights I stayed. The female front desk clerk wasn’t very nice when I checked in… There were a lot of black hairs all over the bathroom (I don’t have black hair). The doors are always slamming up and down the hallway…But it is close to the metro… and it had nice windows, real glasses, a hairdryer and a refrigerator.

10

Norma

Nov 30, 2025

·

Stayed 1 night

Clean and spacious room and bathroom. I actually extended my stay for an additional night. Great breakfast. Location close to the Metro.

6

Lorna

Sep 24, 2025

·

Stayed 1 night

Ants in the bathroom.

6

GLEN

Jan 21, 2025

·

Stayed 2 nights

Human pubes in the bidet and in the bath on arrival!!!

10

Silvia

Jan 8, 2023

·

Stayed 19,364 nights

El hotel precioso, con excelente mantenimiento, impecable en limpieza y la atención en recepcion muy buena también. Solo estuvimos unas horas, aprovechando una escala larga de un vuelo, pero lo volvería a elegir si vuelvo a Madrid.

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4

Ricardo Nicolas

Sep 10, 2025

·

Stayed 1 night

There were huge wet stains on the beds. They did change us to different rooms, but we had to move all of our stuff late at night.

8

Hugh

May 5, 2023

·

Stayed 4 nights

Very clean and comfortable.

6

Salvador

Feb 18, 2025

·

Stayed 1 night

Estupendo servicio a nivel front desk, chicas amables, eficientes, muy bien. Lobby bien y limpio. Sin embargo al subir de solo abrirse la puerta del ascensor un olor impresionante a cigarrillo. La habitación aparentemente bien, no permeó el olor nauseabundo del pasillo, pero el piso sucio, con cabellos por todos lados y el baño ni se diga, igualmente lleno de pelos en piso, lavabo aparte de mal olor. Sugerencia, un cambio inmediato de gente de limpieza o una supervisión real y correcta.

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Rooms

Rooms are generally comfortable and often spacious, with some nice views. Recurring drawbacks include weak or non-functional air conditioning and mixed soundproofing, plus a few dated or smaller rooms and occasional amenity mismatches (e.g., twins vs doubles).

Related guest reviews

4

Michael

May 27, 2025

·

Stayed 1 night

Old outdated rooms. They gave us a "Classic room" and really was classic. Small, hardly space arround the bed. No coffeemaker or water cooker, as you usually have in a Sercotel and expect nowadays for the tariff they charge.

10

Norma

Nov 23, 2025

·

Stayed 3 nights

Enjoyed my stay. Room and bathroom were both spacious and clean. Breakfast had lots of options and was delicious. Metro stop was nearby.

8

Mohammed Fayyaz

Nov 14, 2024

·

Stayed 3 nights

Nice, clean hotel did the job, but didn’t give double beds like we booked and gave twins instead. Also only some rooms had AC and ours didn’t. But overall a nice clean hotel with a good surrounding area.

10

Adriano

May 13, 2025

·

Stayed 3 nights

Ótima estadia! Check in prático e rápido, ótimo atendimento. Quarto grande, cama confortável, banheiro espaçoso com banheira e ótimos produtos de higiene disponíveis (sabonete líquido, shampoo e creme corporal). Pente, escova e pasta de dente a disposição que achei um diferencial. Roupas de cama de ótima qualidade. Tudo funcionando perfeitamente e a climatização central do quarto mantendo temperatura agradável. Tem frigobar, cofre e guarda roupa com bom espaço. Ótima localização perto do Aeroporto e a 5 min de caminhada até estação do metrô/ônibus que liga a região central em viagem de 20 min. Muitas opções de restaurante e fast food na região do hotel além de um supermercado. Não optei por pagar pelo café da manhã e tomei na padaria Granier perto do Hotel que é ótima.Certamente voltarei a me hospedar neste hotel quando retornar para Madrid.

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8

Paul

Jan 24, 2023

·

Stayed 5 nights

Great location for Fitur but no shuttle. (great free airport tsfr though). Excellent breakfast warm rooms although on Main Street excellent soundproofing. Not so many good dining options in the area. Staff always helpful

6

Angela

Dec 17, 2024

·

Stayed 1 night

Ubicación cerca de metro y autobuses. Habitaciones poco insonorizadas.

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6

Leoncio

Nov 5, 2025

·

Stayed 1 night

A/C was disconnected, very uncomfortable

8

Maria L

Apr 15, 2023

·

Stayed 1 night

The staff was wonderful. However, our rooms were very hot. Neither room I rented, one for my son & daughter-in-law and one for me and stepson had air con-conditioning or we couldn't get it to work. We had to have the window open all night.

10

Conny

Jan 17, 2025

·

Stayed 7 nights

Nice big, warm rooms. Nice view over gardens, pools, houses, moon, mountains and part of the city. Tasty gluten free bread. Friendly people in breakfast place. Tasty fruits. Fresh squeezed orange juice from machine.

10

Marcelo de Gois

Dec 7, 2025

·

Stayed 1 night

Excelente serviço. Atendimento muito gentil, quarto espaçoso. Banheiro incrível. Cafe da manhã muito bem servido. Pertinho da estação de metrô e do aeroporto.

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Service

Service is frequently described as friendly, efficient and helpful, including assistance with transport. However, some guests reported slow or unhelpful responses, missed wake-up calls, reimbursement disputes or even a reservation cancellation.

Related guest reviews

10

LAURA

Dec 3, 2024

·

Stayed 2 nights

Merci à la personne de l'accueil qui m'a aidé pendant ma galère de perte de téléphone dans le taxi. Très bon hotel, super petit dejeuner et chambre confortable!

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6

Emma

Dec 13, 2025

·

Stayed 3 nights

It was OK for the few number of nights I stayed. The female front desk clerk wasn’t very nice when I checked in… There were a lot of black hairs all over the bathroom (I don’t have black hair). The doors are always slamming up and down the hallway…But it is close to the metro… and it had nice windows, real glasses, a hairdryer and a refrigerator.

10

Eleonor

Nov 18, 2025

·

Stayed 3 nights

Very nice hotel, friendly staff and close to the subway witch takes you straight to e.g Gran Via

10

Catherine

Nov 17, 2024

·

Stayed 2 nights

The hotel was barely two blocks from the Metro line. Very convenient to getting to the center of town or any place else we wanted. There is no longer an airport shuttle but it was a very quick, inexpensive Uber ride from the airport. We especially liked the breakfast buffet. What it lacked in variety it made up for in quality and quantity. The staff is always helpful.

6

Michelle

Jul 6, 2024

·

Stayed 1 night

The gentleman who checked me in was very helpful and considerate, but when I explained to the woman who worked the night shift that my air conditioning was not working (and it was 97’ on July 5) she was not helpful and I had a terrible stay because of it. The same considerate gentleman checked me out the following morning early and offered complimentary breakfast.

10

Susan

Oct 24, 2023

·

Stayed 1 night

Staff were all excellent and responsive to issues right away. Microwave was difficult to use since all lettering was erased after years of cleaning.

8

Bernardino

Sep 3, 2023

·

Stayed 3 nights

Só não gostei mais porque não foram nos buscar no aeroporto Tivemos que pagar 20 euros e disseram que iam nos reembolsar e no final da estadia não cumpriram

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10

Gustav

Jul 1, 2024

·

Stayed 2 nights

Trevlig och hjälpsam personal

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10

Luciana

May 9, 2025

·

Stayed 1 night

Llegué a medianoche y la gente de la recepción ha sido muy amable. Habitación cómoda, limpia, con todo lo necesario para buen descanso. Ideal para cuando uno llega tarde a Barajas y sale al día siguiente.

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2

Julius

Jun 7, 2023

·

Stayed 2 nights

Hotel cancelled our reservation without notification so when wew showed up we did not have any rooms. Earlier that day we received an email confirming our booking. However, we cannot get thru to the hotel either by phone or thru their website.

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Location

Convenient for Barajas Airport, IFEMA and the Civitas Metropolitano, with a metro stop a short walk away. It’s in a quiet residential area and far from the city centre, though metro access makes trips straightforward.

Related guest reviews

8

Jonathan

Oct 14, 2024

·

Stayed 2 nights

Ok simple hotel close to airport and transport links but is 40 mins by underground to Center of town.

10

Alicia

Dec 29, 2023

·

Stayed 5 nights

El hotel está muy bien.Se encuentra aparcamiento por la zona gratis. Muy cerca del aeropuerto,de la Feria de Madrid y de Campo de las Naciones. Con con está muy bien comunicado con Avenida de América.

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10

Francisco de Asis

Nov 10, 2024

·

Stayed 1 night

Lugar muy tranquilo y bien comunicado: cerca del metro.

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10

Norma

Nov 30, 2025

·

Stayed 1 night

Clean and spacious room and bathroom. I actually extended my stay for an additional night. Great breakfast. Location close to the Metro.

8

PEDRO ANTONIO

Nov 28, 2025

·

Stayed 3 nights

Cambio de toallas diario 👍. Buena limpieza y lugar tranquilo EN MADRID. Un poco alejado del centro pero con servicio de bus y metro muy cercanos.

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10

Thasit

Feb 28, 2023

·

Stayed 7 nights

It's a good and simple place to stay if you are looking to stay around the IFEMA. You can call a taxi which will take you to the IFEMA in 5-10 minutes. It is also 5-10 minutes taxi to the Atletico Madrid's stadium if you are looking to catch a game. Around the hotel there are convenient stores, some small diners, a Burger King, and a super market which is 5 minutes walk away. The subway station is also 5 minutes walk away which will take you to Gran Via in around 20-30 minutes.

10

carolina

Dec 14, 2025

·

Stayed 1 night

Perfecto para estar cerca del aeropuerto,bien comunicado.Camas muy cómodas.

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10

Chintan

Mar 24, 2024

·

Stayed 2 nights

We stayed to be close to Cívitas Metropolitano. It was worth the price. Rooms were nice, beautiful city view from the window and quiet neighborhood with walkable distance to metro.

10

Fabian

Feb 17, 2025

·

Stayed 3 nights

Excellent location, Plenilunio mall, Hipercor and Atletico Madrid stadium are literally 5 minutes away by car. Good place to stay.

10

Marcelo de Gois

Dec 7, 2025

·

Stayed 1 night

Excelente serviço. Atendimento muito gentil, quarto espaçoso. Banheiro incrível. Cafe da manhã muito bem servido. Pertinho da estação de metrô e do aeroporto.

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Dining

Breakfast is widely praised for quality and variety, with items like fresh juice and gluten-free options noted. A minority found it disappointing or poor value, and on-site dining beyond a snack/bar is limited.

Related guest reviews

10

Norma

Nov 23, 2025

·

Stayed 3 nights

Enjoyed my stay. Room and bathroom were both spacious and clean. Breakfast had lots of options and was delicious. Metro stop was nearby.

8

José

Dec 23, 2024

·

Stayed 2 nights

Limpieza buena. Desayuno tipo buffet bien. Habitación y camas cómodas. Un poco alejado del centro pero muy bien comunicado con metro (hay una estación a 250 m.).

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10

Matthieu

Sep 25, 2023

·

Stayed 2 nights

Hôtel confortable proche de l'aéroport Barajas et l'Ifema (centre des congrès, salons). De nombreux petits bars et restaurants dans la rue en face. Une jolie piscine que je n'ai pas eu le temps d'utiliser. Personnel très accueillant, et à l'écoute. Petit déjeuner, copieux et avec du choix varié.

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6

Caroline

Sep 27, 2025

·

Stayed 1 night

Literie assez confortable Hôtel situé sur une artère bruyante Pas de restaurant mais un snack !

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10

Norma

Nov 30, 2025

·

Stayed 1 night

Clean and spacious room and bathroom. I actually extended my stay for an additional night. Great breakfast. Location close to the Metro.

10

Catherine

Nov 17, 2024

·

Stayed 2 nights

The hotel was barely two blocks from the Metro line. Very convenient to getting to the center of town or any place else we wanted. There is no longer an airport shuttle but it was a very quick, inexpensive Uber ride from the airport. We especially liked the breakfast buffet. What it lacked in variety it made up for in quality and quantity. The staff is always helpful.

2

Michael

Jun 13, 2024

·

Stayed 1 night

Fortunately, I was only there for 1 night. I paid around $400 and was given a small, handicapped person's room (I did not ask for it and I'm a healthy tall person. It was facing the very, very loud street out front. The toilet set kept coming off the toilet, the pool was closed for maintenance, and the breakfast buffet was a joke - I showed up at 9:00 am (it ran until 10:30 am) and 2 of the 3 cut fruit bowels were empty, most of the breakfast breads were picked over, and the eggs were not real eggs. This place is 1-2 stars at best, not 4 and I wouldn't pay over $125 for it if you are looking at it.

10

CARLOS A

May 10, 2023

·

Stayed 3 nights

Excelente Hotel 🏨 ⭐️⭐️⭐️⭐️ El Buffet variado y delicioso

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10

Conny

Jan 17, 2025

·

Stayed 7 nights

Nice big, warm rooms. Nice view over gardens, pools, houses, moon, mountains and part of the city. Tasty gluten free bread. Friendly people in breakfast place. Tasty fruits. Fresh squeezed orange juice from machine.

10

Marcelo de Gois

Dec 7, 2025

·

Stayed 1 night

Excelente serviço. Atendimento muito gentil, quarto espaçoso. Banheiro incrível. Cafe da manhã muito bem servido. Pertinho da estação de metrô e do aeroporto.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $161	6 $133	7 $190
8 $156	9 $150	10 $240	11	12 $96	13 $189	14 $150
15 $174	16 $142	17 $220	18 $206	19 $105	20 $133	21
22 $93	23 $180	24	25	26 $136	27 $135	28 $125
29 $76	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
		1 $92	2 $92	3 $93	4 $99	5
6 $163	7 $88	8 $88	9 $97	10 $87	11 $117	12 $123
13 $85	14 $93	15 $99	16 $99	17 $101	18 $99	19 $106
20 $82	21 $85	22 $87	23 $83	24 $82	25 $95	26 $112
27 $89	28 $100	29 $118	30 $129	31 $132

Sercotel Alcalá 611

Prices for Sercotel Alcalá 611

Monthly average prices

About this property

Location

Room options

Classic Double Room

Classic Twin Room

Superior Twin Room

Superior Double Room

Guest reviews of Sercotel Alcalá 611

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sercotel Alcalá 611

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Business details