What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 10 AM for a fee, approximately USD 8.99 to 18.99 for adults and USD 6.99 to 8.99 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the property's location in relation to key landmarks?

The property is located in Downtown Freeport, within a 15-minute drive of Taino Beach and Regency Theater, 1.7 mi from Ruby Golf Course, and 1.9 mi from Cooper's Castle. The preferred airport is Grand Bahama Intl. Airport, located 3.2 km away.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. Operational hours are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for staying free are not mentioned.

Castaways Resort and Suites in Freeport

Average nightly price at Castaways Resort and Suites by month, last 12 months (USD)
Month	Average price
January	US$57
February	US$66
March	US$66
April	US$65
May	US$67
June	US$56
July	US$56
August	US$60
September	US$73
October	US$69
November	US$74
December	US$62

What guests think

At Castaways Resort and Suites, travellers describe a budget-friendly, centrally located stay with consistently friendly staff, but they also note dated facilities, patchy maintenance, and uneven cleanliness, leading to very mixed experiences across different rooms and visits.

Common complaints include unreliable WiFi, occasional power outages and reports of no generator, and a pool that is sometimes closed or poorly maintained, with loud music from the bar or street affecting quiet. On the plus side, guests often appreciate the reasonable prices and occasional highlights like a decent on-site restaurant, pool-bar BBQs, and some clean, comfortable rooms. However, aging rooms, intermittent plumbing and air conditioning problems, and inconsistent housekeeping such as delayed towel replacement and missing toiletries are recurring frustrations. Expect a basic, convenient stay if you prioritize value over modern comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated. The pool is sometimes green or closed and the poolside bar can be very loud, though a few guests enjoyed it and BBQ nights; some also reported power outages and only one working elevator.

Related guest reviews

8

james

21 Feb 2025

·

Stayed 7 nights

A perfectly clean, comfortable stay for an older place...good pool and bar. Fast food places an easy drive away if restaurant is closed.

2

alexandre

15 Aug 2025

·

Stayed 4 nights

The TV is not working. The AC is a window unit, very loud and blowing right on you. Not possible to sleep. The pool is not clean, water is green and murky. Faucets are very old and rusty. Door is rotten on the bottom, looks like abandoned house. The safe has no lock. Cleaning lady left her bucket and other stuff in my room for hours. Towels are tiny and rough. The price of $100 per night is not realistic. $20 at best.

2

Polena

21 Jan 2025

·

Stayed 3 nights

The check-in process was so long and I had already booked and paid online. The staff was unprofessional and not welcoming at all. The towels were so old, dirty looking and shredded. The maid didn't leave any toilet paper. The lamp wasn't working and when I called about it the lady was rude and hanged up on me. There is no generator, when the power goes out you have to remain in heat until the power comes back on. There was only one elevator working that would take forever. This was one of the worst hotels I've stayed at within the Bahamas. very rude.

6

Philip

13 Aug 2025

·

Stayed 1 night

Taxes was added at the front desk...pool was a lil green and it was a big issue with checkout time posted on your site and what it actually is....and the AC unit was to small to Kool the room

2

Danise

19 Nov 2025

·

Stayed 4 nights

The room looked old, no WiFi, pool had no heater

6

Walesia

5 Sept 2025

·

Stayed 4 nights

I didn't like the fact that I was not told ahead of check in, not even at check in thzt the pool was down

10

selina

21 Jun 2023

·

Stayed 1 night

It was nice love the bartender Ava at there pool bar

8

Brady

31 Mar 2024

·

Stayed 1 night

Perfectly serviceable hotel with large rooms and a good location. A noisy street on one side, and on the other side the poolside bar blasts music so loud you can't even have a conversation by the pool.

2

Sharess

17 Feb 2025

·

Stayed 2 nights

Old Furnshings, moldy scent, burned beddings, termites, rusty Furniture, crusty towels. Was unable to get my deposit when i checked out was never asked check out time to ensure deposit was ready, was never told that the office opens 8am. They've got a pool in the back and i guess they had several parties where the music was extremely loud its as if they forgort they had hotel guests.

8

Eric

26 Apr 2025

·

Stayed 9 nights

The staff was very bright the family run restaurant was the highlight of my state with amazing food from the area pool was nice and refreshing after working hard all day doing Mission work only reason I gave it four stars is because it's a little old and needs updating but everything works AC TV refrigerator microwave just a little dated that is all

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several reviews cite dirty or stained linens, musty odors, pests, and worn towels, while others reported acceptably clean rooms and common areas.

Related guest reviews

6

Joann

27 Mar 2025

·

Stayed 4 nights

The Castaway was very clean and had wonderful staff. The room we had was quite dated but this wasn't an issue for us. We found there is limited breakfast options in Freeport, especially on Sundays. The associated hotel restaurant just reopened the last 2 days of our stay and they offered a breakfast menu. Overall, we felt the price was very reasonable, the staff excellent. We would stay here again.

4

Matthew

17 Feb 2024

·

Stayed 1 night

The staff are great, the room is passable, the towels are awful, the bathroom floor is dirty. There is no shampoo, just 2 little bars of soap.

2

Arkata

27 Jul 2024

·

Stayed 1 night

The room carpet was dirty you could literally smell it , housekeepers made no effort to cover the smell , pillows are small like airplane pillows. Front desk ladies need a better attitude. Air conditioner kept me up throughout the night it was really loud . Shower heads need to be changed and bed quilt was so old it wasn't even puffy anymore it was like a soft rug.

2

Tracey

9 Jun 2025

·

Stayed 1 night

Horrible no one should book this place it was filthy nothing as pictured. Dirty sheets no one answering the phones . Horrible experience

2

lamara

29 Dec 2024

·

Stayed 4 nights

The room was in poor condition. The tv kept cutting in and out also we had dirty towel and sheets in the room. Would not be staying again

2

Gonzalo

26 Sept 2025

·

Stayed 1 night

Actitud horrible de la persona que nos atiende en recepción. Habitación sucia. Ruidoso el A/A, nevera oxidada. Encima nos cobran tasas locales de llegada al hotel! No es comprensible Saludos

4

Kashaera

8 Dec 2024

·

Stayed 2 nights

Hotel has a funny smell

2

Roger

4 Aug 2025

·

Stayed 3 nights

The hotel was a complete roach motel and it’s a bit sad that I have to write a review like this because this is my country and I want everyone to win but this is horrible representation. Allow me to begin with the positive: the staff was hospitable. Now for the bad, the hotel was nasty. The sheets for one were stained and seemingly used. I get the impression that they have a problem with maintenance because room service took my towels at 10am and I didn’t get new towels until late that evening. I had to call them and ask them to bring towels and they only brought one so I had to share with my guest. Additionally the hotel is infested with with roaches of all sizes big small large medium they did not discriminate. I even found one on my bed. The water pressure in the shower was low and the water was not hot enough. The wifi connection was weak and the power in the hotel went out twice leaning the room hot and dark. It was the wirst experience I’ve ever had and would never ever go back.

8

Whitney

24 Feb 2025

·

Stayed 1 night

Average place for an average price , linens and towels need updating .

6

MARIO

17 Aug 2025

·

Stayed 2 nights

Regular, brown water, shower faucett damaged

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are older and basic, with frequent maintenance issues such as weak water pressure or hot water, loud or ineffective A/C, malfunctioning doors or TVs, and unreliable WiFi; street or pool-bar noise affects some, though beds can be comfortable and rooms spacious.

Related guest reviews

6

TAMARA

14 Oct 2025

·

Stayed 2 nights

The hotel needs a little updating. But it was a peaceful stay despite the hotel being quite busy.

2

alexandre

15 Aug 2025

·

Stayed 4 nights

The TV is not working. The AC is a window unit, very loud and blowing right on you. Not possible to sleep. The pool is not clean, water is green and murky. Faucets are very old and rusty. Door is rotten on the bottom, looks like abandoned house. The safe has no lock. Cleaning lady left her bucket and other stuff in my room for hours. Towels are tiny and rough. The price of $100 per night is not realistic. $20 at best.

2

David

18 Nov 2025

·

Stayed 2 nights

No internet. Noise from neighboring bar. Nice people

2

Danise

19 Nov 2025

·

Stayed 4 nights

The room looked old, no WiFi, pool had no heater

4

Kimberly

6 Jan 2024

·

Stayed 2 nights

Cheap, clean rooms, and friendly staff, but be aware that this hotel is downtown and nowhere near the beaches or other attractions. I also had no hot water.

6

Carolyn

23 Sept 2025

·

Stayed 1 night

Outdated, need improvement all around.

8

Erica

11 Aug 2025

·

Stayed 1 night

Bed comfort and internet access

8

Brady

31 Mar 2024

·

Stayed 1 night

Perfectly serviceable hotel with large rooms and a good location. A noisy street on one side, and on the other side the poolside bar blasts music so loud you can't even have a conversation by the pool.

4

Leron

16 Jun 2025

·

Stayed 2 nights

The property has an old charm about it but that can cause problems I had a horrible experience where the door entry malfunctioned and I couldn’t access my room for over 6 hours and the staff had to call an engineer off site to rectify the problem during this 6 hours I was accommodated to anything they just left me sitting in the lobby area with very few updates.

8

Eric

26 Apr 2025

·

Stayed 9 nights

The staff was very bright the family run restaurant was the highlight of my state with amazing food from the area pool was nice and refreshing after working hard all day doing Mission work only reason I gave it four stars is because it's a little old and needs updating but everything works AC TV refrigerator microwave just a little dated that is all

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and welcoming, but reliability is mixed. Reports mention slow or disorganized check-in, poor communication or after-hours unavailability, housekeeping lapses (towels and toiletries), and DND signs not being respected.

Related guest reviews

2

Polena

21 Jan 2025

·

Stayed 3 nights

The check-in process was so long and I had already booked and paid online. The staff was unprofessional and not welcoming at all. The towels were so old, dirty looking and shredded. The maid didn't leave any toilet paper. The lamp wasn't working and when I called about it the lady was rude and hanged up on me. There is no generator, when the power goes out you have to remain in heat until the power comes back on. There was only one elevator working that would take forever. This was one of the worst hotels I've stayed at within the Bahamas. very rude.

10

Matthan

10 Sept 2025

·

Stayed 1 night

Great Staff

6

Deangela

3 Aug 2025

·

Stayed 2 nights

The food was great, customer service was top tier, the hotel was clean but not up to date. It smells kind of musty as well

6

Georgianna

29 Jul 2023

·

Stayed 4 nights

When i first arrive the air-condition was not work so we were moved to another room. We we're locked out twice. Also noones at the frontdesk after hours why is that?

4

Eric

5 Apr 2025

·

Stayed 2 nights

Staff doesn’t understand the DnD sign

4

KEVIN

18 May 2023

·

Stayed 1 night

Me to Housekeeping: “May I have some shampoo, please “ Housekeeping to me: “Don’t have any. Use soap”

10

Ronardo

17 Dec 2024

·

Stayed 4 nights

It was a great stay. The staff were very friendly and welcoming. They made sure my room was cleaned and ready for me once i got back from expllring the island.

4

Leron

16 Jun 2025

·

Stayed 2 nights

The property has an old charm about it but that can cause problems I had a horrible experience where the door entry malfunctioned and I couldn’t access my room for over 6 hours and the staff had to call an engineer off site to rectify the problem during this 6 hours I was accommodated to anything they just left me sitting in the lobby area with very few updates.

10

Miguel

27 Jun 2025

·

Stayed 1 night

Staff was extremely friendly. Clean and great location

2

korey

28 Jan 2024

·

Stayed 1 night

Firstly there was a unexpected online booking charge of 8 dollars not stated Then I was put in an already occupied room Then the key didn’t work And no iron or board Good thing I am only here one night

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the airport, downtown, and food options. Some note a run-down surrounding area, noise from nearby bars or streets, and that it is not close to beaches.

Related guest reviews

8

Marcus

20 Jul 2025

·

Stayed 1 night

Great ́location.

6

Wilma

2 Feb 2022

·

Stayed 2 nights

Het is een oud hotel, koelkast vriest,airco warmt niet veel roest op spullen. Kamer was wel schoon Het ziet er niet zo uit als op foto’s. Het heeft geen shuttle service ondanks dat het op site staat. Buurt waar het hotel ligt is niet echt mooi of bijzonder, veel activiteiten bestaan niet meer. Zwembad was netjes

10

Yolanda

5 Mar 2025

·

Stayed 1 night

Centrally located

10

Sharneice

4 Feb 2023

·

Stayed 2 nights

Food places in walking distance

10

Joan

18 Apr 2024

·

Stayed 3 nights

The room was very nice and employees service but the surrounding area looks a bit run down

8

Devaughn

20 Nov 2024

·

Stayed 1 night

It’s close to everything including the airport

4

Kimberly

6 Jan 2024

·

Stayed 2 nights

Cheap, clean rooms, and friendly staff, but be aware that this hotel is downtown and nowhere near the beaches or other attractions. I also had no hot water.

6

henry

23 Sept 2025

·

Stayed 4 nights

Good location to fastfood spots for quick bite and can take a few minutes walk to downtown on a cool day.

8

Brady

31 Mar 2024

·

Stayed 1 night

Perfectly serviceable hotel with large rooms and a good location. A noisy street on one side, and on the other side the poolside bar blasts music so loud you can't even have a conversation by the pool.

10

William

17 Jun 2024

·

Convenient to airport! Friendly Bahamian staff always ready to please!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining is inconsistent: some praise tasty meals and the pool-bar BBQ, while others found limited hours, no breakfast despite expectations, or poor quality like instant coffee and a weak restaurant.

Related guest reviews

8

james

21 Feb 2025

·

Stayed 7 nights

A perfectly clean, comfortable stay for an older place...good pool and bar. Fast food places an easy drive away if restaurant is closed.

6

Joann

27 Mar 2025

·

Stayed 4 nights

The Castaway was very clean and had wonderful staff. The room we had was quite dated but this wasn't an issue for us. We found there is limited breakfast options in Freeport, especially on Sundays. The associated hotel restaurant just reopened the last 2 days of our stay and they offered a breakfast menu. Overall, we felt the price was very reasonable, the staff excellent. We would stay here again.

6

David

20 Jul 2023

·

Stayed 1 night

No toiletries, no hair dryer, lousy water pressure, TV kept putting advertisements on the screen every couple minutes. Restaurant coffee was lousy instant. Pretty sad operation.

6

Jean

14 Jul 2023

·

Stayed 5 nights

No breakfast was served as mentioned in the reservation. When ask they told me there isn’t any breakfast. Also they have charged an extra $40.

8

Charlene

30 Jul 2025

·

Stayed 3 nights

The room was comfortable and the restaurant was available to order breakfast.

6

Deangela

3 Aug 2025

·

Stayed 2 nights

The food was great, customer service was top tier, the hotel was clean but not up to date. It smells kind of musty as well

10

selina

21 Jun 2023

·

Stayed 1 night

It was nice love the bartender Ava at there pool bar

8

Valencia

11 Nov 2023

·

Stayed 4 nights

Good for price. Clean rooms and hotel. Beware if you have an issue with down pillows. Friendly and helpful staff. Excellent BBQ by pool bar Thursday thru Sunday.

8

Eric

26 Apr 2025

·

Stayed 9 nights

The staff was very bright the family run restaurant was the highlight of my state with amazing food from the area pool was nice and refreshing after working hard all day doing Mission work only reason I gave it four stars is because it's a little old and needs updating but everything works AC TV refrigerator microwave just a little dated that is all

2

David

15 Jun 2024

·

Stayed 1 night

No check in until 3 PM after waiting at an empty desk for 10 minutes. Came back at 5 and was told to step aside for someone else that came out of nowhere. Took 20 minute for them to check in, then 20 more for me in miserable heat and no AC. Takes 6 pieces of paper and another $8 gouge for "local tax" even though already paid a LOT of fees and taxes. Tiny ants in the room. Lousy restaurant. Stay away!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $83	16 $82	17 $82
18 $83	19 $82	20 $83	21 $83	22 $82	23 $83	24 $83
25 $82	26 $83	27 $83	28 $83	29 $83	30 $83	31 $83

Su	Mo	Tu	We	Th	Fr	Sa
1 $81	2 $81	3 $83	4 $83	5 $81	6 $83	7 $82
8 $83	9 $81	10 $83	11 $83	12 $81	13 $83	14 $81
15 $83	16 $83	17 $83	18 $83	19 $83	20 $81	21 $81
22 $83	23 $83	24 $83	25 $83	26 $82	27 $83	28 $83
29 $83	30 $83

Castaways Resort and Suites

Prices for Castaways Resort and Suites

Monthly average prices

About this property

Location

Room options

Standard Room 2 Double Beds

King Room 1 King Bed

Suite Room 1 King Bed + Parlor Room

Guest reviews of Castaways Resort and Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Castaways Resort and Suites

Prices for upcoming dates