Bloc Hotel Birmingham

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Ottimo hotel

Clean room, slightly small, shower is right next to the toilet there is not much room to move.

Great room easily accessible to Jewellery quarter

Usually I have nothing but praise for this hotel however this stay was utterly disappointing, the initial staff upon my arrival were fabulous, very friendly and chatty, my room was lovely, the snacks a nice touch the bathroom however had an overwhelming smell of cigarettes, I found myself washing the walls (I was too tired to kick up a fuss), there was also a plastic bag over the smoke alarm (I removed it) the tablet in the bedroom was stuck on WhatsApp. I mentioned the bathroom to reception in the morning, he apologised and said he’d have the bathroom cleaned. My second evening the lights weren’t working at all nor were the tablets or the app, I informed the reception staff who eventually came to try and resolve it (unsuccessfully) and left me sat in a cold and dark room for over an hour, when I called reception again to find out what was going on I was told to pack my stuff and I’ll bring you a new key? The girl knocked on the door, held out a key card, said “here” and walked away. My new room had working lights, switches only as the tablets again weren’t working so the aircon wasn’t adjustable I phoned the reception to have the link resent for the new room but still didn’t work, I was too tired to care, my third night was no different to the second minus the additional snacks in the room, which is an added extra that’s paid for. Overall a very disappointing experience, your only credit was the girl on reception upon my arrival and the lad in the morning