Hyatt Regency Amsterdam

Understaffed and poorly managed. You cannot get front desk up respond or room service to pick up phone. They will chase you for signature even for $7 bottle of water when you told them your room number to charge. They have a low quality Indonesian restaurant on site. Breakfast is good. No pool or anything got kids. So my kid was bored staying at the room

Exceptional staff . Very accommodating ! Great fitness center and spa ! Wonderful buffet breakfast . A pleasure to stay there

Hôtel moderne et très bien équipé. Chambre confortable, propre et fonctionnelle. Personnel accueillant et souriant. Sa localisation est correcte peut être un peu loin du centre si visites à pied. Possibilité de louer des vélos sur place.

Regency club was really handy for light breakfast and dinner.

Hôtel confortable et tranquille bien situé pour se rendre à droite et à gauche d'Amsterdam Chambes et service impeccables Attention, bien réserver son parking avant l'arrivée.

Muy recomendable por la ubicación, hotel bonito, limpio, personal muy amable, el Bar de lujo

Absolutely amazing stay again with staff who could not do enough for us. The staff member in the regency lounge was outstanding. Could not do enough x

Fantastic clean and friendly. Beautiful room and view and EV charging in the parking below the hotel which was free. Happily woukd stay again about 25 min walk into centre but tram 19 can take you in

The property was very clean and the staff was friendly and helpful. I made a mistake in my second booking but they were able to accommodate me. The bar and great cocktails with a skilled bartender. The gym and spa are nice but I wish they were open a bit longer

La chambre était située sur le côté de l'hôtel, très au calme, avec une literie très confortable et une très belle salle de bain. Le spa est certes assez petit, mais très moderne et agréable, avec peu de monde, excellent séjour avec un personnel très accueillant

Absolutely amazing hotel. I was so so happy with my stay. It was incredible. From the staff to the rooms. The showers were so big even though we had a standard room. Staff are so friendly, caring and tentative. Super clean hotel and lovely atmosphere. Breakfast was so good too. Definitely staying here again.

The property itself was good. The staff generally were extremely helpful in both the restaurant and front desk. The breakfast food was of excellent quality and the rooms were of a good standard. However, there was a big let down when it came to room service. By this I do not refer to food delivered to the room. It was a question of hygiene and what would be expected. I stayed for a total of 4 days and on 3 of those my room was not serviced to the extent that the waste bin was overflowing, the bed left untouched, towels not replaced and the floor left uncleaned. I spoke to the duty manager who, of course apologised profusely, and confirmed that he would take the matter up at his morning management meeting. I did ask to be kept abreast and he promised to do so. He made no contact but I suspect the half bottle of wine left on the dressing table was by way of saying sorry. Unfortunately, the same situation arose the following day leading me to speak with the duty manager on that day. The conversation ended with him saying that he would look into making some adjustment to the price paid. Sad to say but, he never came back to me nor did he arrange to make a gesture of some recompense. This was not something to be expected of a first class hotel and I would be ashamed if I had been responsible for delivering such a poor level of service.

Hotel was clean, room was spacious and service was excellent.

Everything was great . Location , pretty hotel , good vibe , rooms were super quiet , the only issue was a pizza in the fridge but staff came and removed it right away and cleaned the fridge and offered us free breakfast for our stay . Been in Amsterdam 6 times and would def return here .

Clean room

Stayed there for 3 nights, on the first evening counted more than 50 moths in my suite. When I mentioned it on reception saying “do you know you have moths infestation?”. The receptionist said “mmmm” and then carried on as if nothing happened. The room was clean on arrival but cleaning while the stay was terrible. Tea spoons were left dirty, rubbish left on the floor and make up remover pads after removing mascara were left by the sink.

The staff was nice and the breakfast was absolutely fantastic. The beds were uncomfortable and it was not very clean (example there was lipstick on one of the glasses in our room in the bathroom)

The staffs who work in the front desk are very helpful, but housekeeping staffs definitely need more training! One day some one forgot the bathroom cleaner on the sink top; and the other day , no one wash the used wine glasses and water glasses!

Clean and modern. Great location. Big rooms for Europe.

Clean and very comfortable bed and pillows, everything in the room.

You can get a hint of a hotel’s rooms from the appearance of its lobby and this Hyatt is no exception. The hotel is stylish, modern and clean. Our room was very large with a walk-in closet and a generous bathroom that included 2 sinks, a large soaking tub, an even larger, separate shower and an enclosed toilet

super fint værelse med 2 senge, dejligt rummeligt, rent og med skøn udsigt

Everything was good except for the fact that the A/C and ref didn’t work and they couldn’t fix it on a timely manner.

There was no hot water or heat all night We have to sleep in our bed with jacket and pants

Shower was not powerful. No milk in the room for tea. Nice beds and blinds go blackout

Clean, spacious, quiet room

Mattresses and pillows were terribly uncomfortable

This corner room on the first floor was beautiful, modern and large floor to ceiling glass on both sides and super view of the street activity, including lots of bicycles and trams. The staff were incredibly friendly and helpful - my wife had an injury to her hip immediately prior to our arrival at the hotel and the staff fetched a wheelchair quickly and assisted us. We were able to keep the wheelchair our entire stay. Beautiful building in a quiet area with lots of trees near the canal. A wonderful stay - I highly recommend this hotel! Lots of families, and it seems to be family-friendly as well.

Bon hôtel. Propre et neuf. Personnel agréables. Grandes chambres. Haut niveau de prestation. A éviter, les chambres avec vue rue car bruyantes du fait du Tramway qui passe juste devant l'hôtel jusqu'à tard.

This hotel was AWESOME! The staff was kind and friendly. The hotel room was updated, clean, and HUGE! Close to the stations and walkable

I liked that the metro and tran were easy to find and use from this location. Unfortunately the staff at the front desk was not good, they didnt know where the cruise terminal was from the hotel(only an 8 minute taxi ride). When I asked where i could get a cup of coffee, the only option i was given was their reataurant. Literally a 3 minute walk away there was a Bagels and Beans location, which was very good. When we arrived it was early so they checked our bags, when we got back after our day in Amsterdam, our luggage wasnt in the room and when i went back to tge front desk, they told me the luggage team said our suitcases werent in storgse, very scary thought. The young lady then took to the luggage store room and i found my bags and took them up to my room myself. The room was okay, not the upper echelon i think of when i think of Hyatt. Their was broken piece of the shower laying on the floor, i thought the sliding glass door was broken, because it was open and hanging off the track when we got to the room. Apparently thats just how the door opens, my bad. Finally, my wife called down for extra towels and a sheet, because the bed didnt have a top sheet. After an hour, noone came with our towels or sheet, so we were exhausted and just went to sleep after a long day of travel and sightseeing. I would not recommend this hotel to friends. Thank you

Understaffed and poorly managed. You cannot get front desk up respond or room service to pick up phone. They will chase you for signature even for $7 bottle of water when you told them your room number to charge. They have a low quality Indonesian restaurant on site. Breakfast is good. No pool or anything got kids. So my kid was bored staying at the room

The property itself was good. The staff generally were extremely helpful in both the restaurant and front desk. The breakfast food was of excellent quality and the rooms were of a good standard. However, there was a big let down when it came to room service. By this I do not refer to food delivered to the room. It was a question of hygiene and what would be expected. I stayed for a total of 4 days and on 3 of those my room was not serviced to the extent that the waste bin was overflowing, the bed left untouched, towels not replaced and the floor left uncleaned. I spoke to the duty manager who, of course apologised profusely, and confirmed that he would take the matter up at his morning management meeting. I did ask to be kept abreast and he promised to do so. He made no contact but I suspect the half bottle of wine left on the dressing table was by way of saying sorry. Unfortunately, the same situation arose the following day leading me to speak with the duty manager on that day. The conversation ended with him saying that he would look into making some adjustment to the price paid. Sad to say but, he never came back to me nor did he arrange to make a gesture of some recompense. This was not something to be expected of a first class hotel and I would be ashamed if I had been responsible for delivering such a poor level of service.

The staff were great. When we arrived the guest has a late checkout. We were told that our luggage will be in our room when we came back which it was. Really good location, clean room and everything you could want. Good transport links and taxis will get you around to Dan square in 10mins.

It was a wonderful experience-! All the staff are so kind and cool. My anniversary holiday was very good with Hyatt Regency Amsterdam. I will come back next time!

This was a clean and quiet hotel. The bed was very comfortable and the room was spacious. The staff was very accommodating. The only issue we had was at lunch one day. There was only one other group of four people in the restaurant, but it took 45 minutes to get our food (a sandwich and some pasta). The manager was extremely nice in comping our meal, since it took so long, even though we said it was fine. We enjoyed our stay here!

객실도 훌륭했고 사우나 식당 등 시설도 훌륭했고 리셉션 등 직원들의 응대도 너무 친절했습니다. 특히 리셉션의 Issam 은 처음 체크인부터 마지막까지 너무 친절히 많은 것을 배려하고 도와주어서 너무 좋았습니다. 아침식사도 훌륭했고 식당에서의 서빙도 좋았습니다. 예전에는 주로 뮤지엄 쿼터쪽 호텔을 이용했는데, 이제부터는 암스테르담을 방문하게 되면 하이야트 리젠시에 꼭 다시 묵을 예정입니다.

Absolutely amazing stay again with staff who could not do enough for us. The staff member in the regency lounge was outstanding. Could not do enough x

I think this hotel is overrated and overpriced considering the front desk isnt very prodessional nor efficient.

We arrived at the hotel at 3pm which was our check in time. Our suite was not available and they didn’t know how long it would take. They couldn’t give us a straight answer and after an hour and a half of waiting with a baby’s and toddler we went for supper.

Grosses Zimmer mit wenigen Möbeln. Da hätte man locker noch ein Sofa reinzun können. Tolles Bad. Die Bahn war leider ziemlich laut. Grosses Hotel in einer ziemlich langweiliger Gegend. Leider war die Club Lounge eine Enttäuschung. Um 19 Uhr in einem gut gefülltem Lounge wurde alles abgeräumt. Wir hatten dieses Hotel gebucht, weil wir dort parken und laden konnten. Leider werden die Parkgebühren bei der Buchung nicht erwähnt. Man kann das Auto nicht mit Kreditkarte laden. Leider wusste niemand an der Rezeption wie man zahlen konnte.

Great hotel, modern clean with good access to public transport.

Lovely stay for a week in a quiet and comfortable room with a nice canal view. Great location to explore the city with easy metro and tram stop access. Many nearby cafes and restaurants. Loved the stay and will stay again when I’m back.

Good hotel with location in quieter neighborhood. Access to metro and tram, but also walkable depending on where you’re headed. Clean rooms with service daily. Plus, grocery store across the street for provisions.

The rooms are okay but not up to the standards of other Hyatt Regencies we have stayed in. Location is about a 30 minute walk to the museums but not terribly convenient otherwise.

Great location, away from the Hussle and bustle of the center but walkable

la chambre était parfaite et calme. les équipements étaient tout aussi agréable. l'emplacement de l'hôtel est proche du centre à trois arrêt de métro de la gare central, ce qui facilite grandement l'exploration de cette magnifique ville. see you soon Amsterdam and Hyatt :p

Wonderful property away from the tourist crowds yet easily accessible

Muy alejado del centro.

Hôtel bien placé à quelques minutes du métro et du tram. La chambre est bien équipée, la literie très confortable et les chambres à l’arrière sont très calme. Petit déjeuner très varié, copieux et bien approvisionné. On recommande même si un peu cher pour le rapport qualité prix (pas de petites attentions pour notre anniversaire, produits d’accueil et sac poubelle non remis le jour 2…)

Very nice property. Quite location but still within distance of so much fun.

Nice hotel. No welcome chocolates or biscuits though! And only two small complimentary water bottles supplied in the room which wasn’t enough. Had to queue to be seated for breakfast both mornings of stay which was a bit annoying but apart from my minor grumbles it was a lovely hotel.

Very nice staff at this Hyatt. Convenient for public transportation. The hotel is right on the tram transport to the museum quarter which was so convenient and easy. I have to say the on site cafe was not that good. Very limited option for dinner. Our food arrived cold. We should have sent it back since dinner for 2 with 1 cocktail each no dessert or special water was 145 euro. The food was not very good regardless of the 4.5 star ratings. We had excellent food elsewhere so idk. Did not eat breakfast there because of our poor experience so idk about the breakfast service. There are food options around this hotel very close that mostly cater to the University crowd, but you can walk and find food. We had breakfast in two places near the hotel that were very good. The hotel provide nespresso cups but not really coffee for two people and unlike many other hotels no free coffee service in the morning. If the manager is listening your restaurant needs to up its game. Blandest Indonesian food I’ve ever had, inconsistent bar service I had a cocktail at dinner excellent two days later in the bar not so good. Poor wine selection by the glass as well. I know it seems like a complaint but the hotel is very nice and I will recommend it. One reason we picked this Hyatt is close to metro, on site bar and restaurant.

It will be good if the hotel made it clear that their main restaurant is an Indonesian restaurant with mainly Indonesian food. The other bar service has a very limited range of food. I will not have chosen the hotel if I was made aware of this. We are not into Indonesian food.

Nice friendly staff and good restaurant downstairs. Was a very busy at breakfast so factor in some additional service time.

Nice Hyatt, rather on the outskirts of town. Great Indonesian restaurant onsite for breakfast and dinner, but not a lot of other eateries around. Easy to get to the Musuem district, not as easy to get into central oldtown Amsterdam.

10/10 visit. Clean, comfortable room with a beautiful channel view; exceptional breakfast with tons of options; kind, helpful staff. Bar on first floor served great food and the best mulled wine that I have tasted so far in Europe. Shower had both a “rain” shower head from ceiling and a hand-held option. Great visit that exceeded my expectations. Highly recommend.

Breakfast was a little limited and service wasn’t particularly friendly - the rest of the hotel was great

Kahvaltı iyi ancak hotel dolu olduğunda sıkışıklık oluyor.

fantastic stay - Great indoor design - very nice room on top floor - best breakfast