Name: Holiday Inn Express Canandaigua, NY
Address: 330 Eastern Blvd, Canandaigua, New York, United States of America, Canandaigua, New York, US
Price range: $121–$361 per night
Rating: 8.4

What guests think

At Holiday Inn Express Canandaigua by IHG, travelers highlight friendly staff, comfortable beds, a convenient base for CMAC, and a varied breakfast, while some report maintenance issues, odors, noise, and occasional service or billing problems.

Cleanliness is often praised, though several reviews note inconsistent housekeeping and leftover debris or missed tasks. Facilities like the pool and fitness room draw mixed feedback, with intermittent closures, while parking is usually easy. Overall, a convenient choice for short stays near events, with occasional hiccups to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and fitness room feedback is mixed: some enjoyed them, but several stays found closures. Parking is generally easy, though a few guests wanted more spots.

Related guest reviews

10

Marilyn

Aug 13, 2025

·

Stayed 2 nights

Enjoyed the pool, the friendly staff, quiet, great breakfast choices. Bed very comfortable.

4

Rachel

Jan 26, 2024

·

Stayed 1 night

It would have been nice for the hotel to call and let us know that the fitness center and pool was not available. The lady at the counter at check in was very unfriendly or welcoming. She gave me the option to not stay if I wanted but I went Through a third party so not refundable. It is possible but would require work on her part. I only booked here because of the pool and fitness center where I would have chosen another location knowing this. I am a general manager at a 4 diamond hotel and I obviously don't expect things to be to that level but there are certainly basic costumer services that go a long way. Room is ok but you can tell the staff just doesn't care. The breakfast attendant on the other hand was very unfriendly and kept everything full and nice and tidy.

10

Lori

Aug 28, 2025

·

Stayed 1 night

Needs more parking spots near entrance and in general. Needs to cut back decorative grasses around parking areas-looks crappy,scary. Staff pleasant and helpful. Breakfast choices excellent.

2

Brett

Jan 13, 2023

·

Stayed 19,365 nights

I requested two rooms for our family because we were in town for a wedding. I was assured that we could get them close to each other at least on the same floor. This was confirmed on two occasions after calling the front desk. We got two rooms on two different floors. The woman that checked us was not pleasant. We felt like we were interrupting her when we were checking in. The pool and workout room were not in service. The breakfast was nice.

10

Lily

Oct 25, 2024

·

Stayed 1 night

Having breakfast was great. Also, we liked the fridge, microwave, desk, and all the outlets around the room. Beds are comfortable. There is ample bathroom counter space. The gym is a bit warm though.

8

Kenneth

May 2, 2023

·

Stayed 1 night

First thing, beautiful country drive to get there. Staff very helpful. I enjoyed using the fitness center and pool. The breakfast was outstanding. My only complaint, the bed. With my back issues that bed is way too hard, same for the pillows, they are very heavy hard. If not for that I would have rated even higher. Overall, excellent!

10

Angela

Sep 4, 2025

·

Stayed 3 nights

Nice, clean comfortable room. Plenty of parking. Breakfast was good. Everyone we encountered at guest services was friendly and helpful.

10

Charles

Oct 20, 2024

·

Stayed 1 night

Very pleased with the service, the people who worked there and the cleanliness of our room and the hotel itself. Breakfast, pool and exercise room all bonuses.

2

Janet

Jan 16, 2023

·

Stayed 1 night

We booked this hotel because the web site said the POOL was open, when we arrived with (2) of my grandchildren the pool was CLOSED. I would have booked another hotel with a real open pool had I known. I feel jipped.

8

morgan6

Sep 5, 2023

·

Stayed 1 night

Easy walk to CMAC maps says it is 31 minutes, but it seemed like 20. Nice room gym was nice pool look great.

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Cleanliness

Many guests found rooms and common areas very clean, but several reported inconsistencies such as leftover items, hair or debris, and missed or superficial cleaning.

Related guest reviews

10

Leonard

Dec 29, 2025

·

Stayed 1 night

Great staff / clean rooms/ breakfast a bit weak!

4

Keith

Apr 27, 2023

·

Stayed 1 night

Old food in fridge, Dirty towels, and bedding not changed.

10

Jonathan

Feb 23, 2023

·

Stayed 2 nights

The hotel is extremely clean and staff goes out of their way to be helpful

10

Thomas

Apr 24, 2023

·

Stayed 1 night

I stay at a lot of hotels, but rarely have I stayed anywhere as squeaky lean and well appointed as this one. I thought it was a brand new hotel from the appearance and was shocked to learn it was over ten years old. You can’t go wrong with this place.

6

Robert

Apr 25, 2025

·

Stayed 1 night

The bathroom door didn't latch properly, there were sunflower seeds on the carpet and there was food left in the fridge from previous guests.

8

Corey

Sep 8, 2025

·

Stayed 1 night

It's ok if you're staying over for a show at CMAC. When we first arrived the room straight up smelled like a swamp. We were on the side of the building that had a marsh so the room reeked like algae and fishy swampwater. Once the air was turned on, it slowly went away. The place was surface clean but you could tell it hadn't been deep cleaned in a while. The carpets could use a good steam cleaning. Overall not a bad place to crash for a night but definitely not a place I would want to spend multiple nights in. Staff was beyond friendly and helpful and breakfast was decent.

6

Brigitte

Apr 21, 2025

·

Stayed 1 night

There were some hair in the bathroom floor and vents were durty.

10

Michael

May 17, 2025

·

Stayed 1 night

Nice clean hotel.

6

Leo

Jan 5, 2024

·

Stayed 1 night

Saw a bunch of dead flies on the AC unit by the window in the morning when we open up the blinds, so definitely need some improvement in this area

8

alla

Sep 30, 2025

·

Stayed 2 nights

Nothing, average holiday in . Clean .

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AI-generated summary based on recent guest reviews

Rooms

Beds are widely described as very comfortable, with some rooms quiet and offering pleasant pond or woodland views. However, multiple reviews mention noise from thin floors or walls and an older feel in places.

Related guest reviews

10

Tom

Aug 12, 2024

·

Stayed 2 nights

2nd most comfortable bed in all my hotel visits

6

Nicole

Feb 23, 2025

·

Stayed 2 nights

It was noticeable that the hotel was severely understaffed. All trash cans were overflowing at all hours of the day. What we found was the worst was how thin the walls were. The sounds of doors slamming until 2 a.m. children running and a strong odor of cigarette in the stairwell. Only one outlet worked in the room.

10

carmen

Sep 22, 2024

·

Stayed 3 nights

We were very pleased with the welcoming, helpful staff. The room was comfortable, with excellent beds and all equipment functional. We much appreciated the breakfast (included), offering delicious food items every day, some of the sweets being made on site.

8

Ward

Jun 16, 2025

·

Stayed 3 nights

Check in was smooth and they were willing to change our room from facing the parking lot to a room overlooking the wood, wildlife and water Overall very good stay.

2

James

Nov 17, 2024

·

Stayed 1 night

Extremely noisey! Complained to desk about thumping in the room above us. It lasted for 2 hours and began again at the crack of dawn? Either the floors are too thin to stop the sound, or other guests were letting kids run wild? Worst hotel stay in years!!!

10

Laura

Nov 29, 2023

·

Stayed 1 night

The bed was the most comfortable bed that I have ever slept in. I wish I had a mattress at home like this.

8

Russell

Sep 3, 2025

·

Stayed 2 nights

Comfortable bed. Older Hotel.

10

Joseph

Apr 25, 2024

·

Stayed 1 night

Front desk jai was very nice,professional and helpful. The lobby has a very modern look with ample seating. Elevator is fast. My room was large,quiet and clean the bed was very comfortable. The bathroom was clean,the shower had good pressure and lots of hot water. This hotel is very close to town and the lake,with plenty of dining and shopping nearby. I will definitely stay here again. A +++

10

Mark A

Jun 12, 2025

·

Stayed 3 nights

Good quiet room

10

James

Oct 28, 2024

·

Stayed 1 night

Nice view of pond behind property

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and accommodating at check-in and during breakfast. Conversely, some guests experienced long waits, understaffing, brusque interactions, communication lapses, and a few billing or reservation problems.

Related guest reviews

10

Anthony

Sep 12, 2025

·

Stayed 1 night

There was confusion during check in and was told the card used on hotels.com was not processing and then had me give another card. Now I have 2 room charges on 2 separate cards and the hotel has been extremely unhelpful with getting this resolved despite hotels.com customer service reaching out on multiple occasions and providing photos of the dual charges. Avoid this hotel. Plenty of others close by.

10

thomas

Sep 12, 2025

·

Stayed 1 night

The desk clerk Amber informed me that i double booked rooms through Hotels.com for this stay. Not sure how this happened. I only intended to book one room. She instructed me to cancel one of the bookings and Holiday Inn would not charge Hotels.com for the cancelled room. Thank God Amber caught this and was able to help me out. Now i have to see if Hotels.com will refund my money.

2

carlene

Jan 19, 2024

·

Pay attention to your account, I was charged 4 times during my stay total $2300 for a stay that should cost $874, when ask management about my money they call the police and told me not to go back to my room, I was forced to leave, it’s 8 days now and the issues not resolved, they still owed me all that money, the manager at the hotel has a very bad attitude

6

susan

May 18, 2025

·

Stayed 1 night

Fire alarm situation couldn’t be helped but the staff could have been much more informative. Someone could have kept us up to date during a long very cold wait. Also, there never seemed to be anyone at the front desk. They would only come out if they saw you on camera and it could take awhile.

10

Susan

Sep 26, 2023

·

Stayed 1 night

Staff was great helpful.... breakfast was excellent.... entire area was neat and clean. The front desk staff and manager were friendly...helpful. will stay her again

10

Stephanie

Dec 8, 2025

·

Stayed 1 night

The room was comfortable and quiet! The breakfast staff was friendly and did a great job keeping everything stocked. Parking was easy.

10

Jessica

Aug 13, 2024

·

Stayed 1 night

The staff especially Maya was very helpful. My kid threw up all over his car seat, and Maya was very helpful in lending me a hand with the laundry services. She was extremely considerate, and I was grateful to have a clean car seat the next day.

6

Ben

Aug 25, 2025

·

Stayed 1 night

Walked in to an empty lobby, no employees to be seen at the registration desk. Waited 15 minutes, called the hotel phone only to hear it ring and go to voicemail, employee finally walked out to check us in.

10

Joseph

Apr 25, 2024

·

Stayed 1 night

Front desk jai was very nice,professional and helpful. The lobby has a very modern look with ample seating. Elevator is fast. My room was large,quiet and clean the bed was very comfortable. The bathroom was clean,the shower had good pressure and lots of hot water. This hotel is very close to town and the lake,with plenty of dining and shopping nearby. I will definitely stay here again. A +++

10

Kathleen

Dec 6, 2024

·

Stayed 2 nights

Checking in was simple and well handled. Staff was knowledgeable and courteous. Danielle was very accommodating and answered all of our questions. We had not been in a hotel since 2012 and were not sure how things are done now. We were very happy with the whole experience.

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AI-generated summary based on recent guest reviews

Location

Convenient for CMAC and close to shops, restaurants, and the lake; several guests walked to events. Set back off the main road and generally quiet, though one review noted limited walkability from the tucked-behind-plaza setting.

Related guest reviews

10

Pauline

Sep 2, 2025

·

Stayed 1 night

Great place to stay when going to a concert at CMAC! Easy to get to from the venue…great breakfast too.

10

James

Jul 22, 2025

·

Stayed 3 nights

Walkable to CMAC

10

John

Jan 22, 2023

·

Stayed 1 night

Very nice hotel. We walked to the lake and to the city restaurants and logged about 6 miles of walking. The city is set up well for walking.

10

Suni

Aug 9, 2023

·

Stayed 1 night

This is the second time I’ve stayed here. The first time I booked the wrong date (long days of travel) and the gentleman at the front desk was very helpful in getting me a room that night. This time I arrived very late, check in was fast and without any hiccups. The rooms are clean and very comfortable. The building is nice and well kept but there isn’t much within walking distance as the location is tucked in behind a retail plaza.

10

Jeanette

Sep 1, 2025

·

Stayed 2 nights

Nice trip, great location

8

Cheryl

Jul 1, 2024

·

Stayed 1 night

convenient to everything area has to offer for tourism, dining.

10

Shannon

Aug 29, 2025

·

Stayed 1 night

Very safe and off the main road ...

10

Carol

May 12, 2025

·

Stayed 1 night

Great location, close to shops and restaurants

10

Reginald

Apr 26, 2025

·

Stayed 2 nights

Great location

10

Pamela

Sep 5, 2023

·

Stayed 1 night

Stayed for close proximity to CMAC. Hotel is very clean and comfortable. Quiet atmosphere and pleasant staff. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly rated very good with variety and items kept stocked. A minority found some items mediocre or stale.

Related guest reviews

10

Pauline

Sep 2, 2025

·

Stayed 1 night

Great place to stay when going to a concert at CMAC! Easy to get to from the venue…great breakfast too.

10

Gervacio

May 10, 2025

·

Stayed 2 nights

Great breakfast and staff

8

Daniel

May 18, 2025

·

Stayed 1 night

First room we had a person made a complaint because I came WTH my 2 year old making noise and being loud plus there was a stink bug in the room window curtains second room we had a bee inside the room by the window Pool was closed by the time we left they said it was open but wasn’t heated it was cold Breakfast was not that great we had potatoes hard coffee was a 1 out of ten we couldn’t get the stuff inside fridge cold quick it took a while to get cold

10

melissa

Dec 1, 2024

·

Stayed 2 nights

Wonderful service, clean room and comfortable beds! The breakfast was a huge plus… better than most continental breakfasts!!!!

10

Adeline

Jun 25, 2025

·

Stayed 2 nights

Great breakfast that changes hot food daily . Comfy beds . Clean . Spacious room . Friendly helpful staff . Set back from main road but easy accessible .

10

Susan

Sep 26, 2023

·

Stayed 1 night

Staff was great helpful.... breakfast was excellent.... entire area was neat and clean. The front desk staff and manager were friendly...helpful. will stay her again

8

Jocelyn

Aug 30, 2024

·

Stayed 1 night

Our reserved room type was not available when we checked in, which was frustrating. One had one bath towel in our room. Breakfast was fantastic.

10

Anthony

Sep 8, 2025

·

Stayed 1 night

Ecpxcellent. The breakfast service was excellent and professionally care for.

4

Susan

Aug 12, 2024

·

Stayed 2 nights

We paid way too much for what the hotel was worth. Watch the pricing. First day breakfast was stale bread and limited choices.

10

Angela

Sep 4, 2025

·

Stayed 3 nights

Nice, clean comfortable room. Plenty of parking. Breakfast was good. Everyone we encountered at guest services was friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$112
March	$105
April	$119
May	$156
June	$222
July	$234
August	$218
September	$178
October	$161
November	$115
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $159	15 $159	16 $160	17 $143	18 $224	19 $307
20 $132	21 $134	22 $158	23 $158	24 $205	25 $197	26
27 $152	28 $137	29 $135	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $187	3
4 $148	5 $121	6 $128	7 $153	8 $135	9 $187	10 $187
11 $155	12 $132	13 $158	14 $153	15 $163	16 $361	17 $270
18 $165	19 $153	20 $154	21 $151	22 $165	23 $197	24 $246
25 $178	26 $138	27 $136	28 $132	29 $140	30 $157	31 $204

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Communication)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Comm, Access Tub)

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Comm, Roll-In Shower)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Canandaigua, NY

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Prices for upcoming dates