Name: Hotel Canandaigua, Tapestry Collection by Hilton
Address: 205 Lakeshore Drive, Canandaigua, New York, United States of America, Canandaigua, New York, US
Price range: $150–$653 per night
Rating: 8.73

What guests think

Across recent reviews, Hotel Canandaigua, Tapestry Collection by Hilton is praised for its lakeside setting, modern feel, and spacious rooms, while feedback often notes friendly staff alongside inconsistent restaurant speed and occasional hiccups with room assignment and housekeeping.

The waterfront pool and hot tub are popular, though multiple guests reported over-chlorination, closures, or early hours. Rooms are generally large and comfortable, but some find the furnishings sparse, layouts awkward, or lake-view categories not as expected. On-site dining receives mixed reviews, with some enjoying tasty meals and others frustrated by limited menus, high prices, or very slow service. Expect a beautiful, convenient base on the lake with strong potential and some operational inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Lakeside grounds, pool, hot tub, fire pits, and ample parking (including EV chargers) are highlights. Several reviews cite over-chlorinated pool water, hot tub closures or early hours.

Related guest reviews

10

Pauline

Jul 28, 2023

·

Stayed 3 nights

We had a wonderful stay at this new hotel. The hotel has only been open for a few months, so the rooms and facilities are very fresh and clean. The rooms are spacious and the beds are very comfortable. The hotel is in an excellent location right by the lake, with pool, hot tub, and rental kayaks and SUPs on site. Jackson at the front desk is great! Because the hotel is so new, staff are still working out some issues. There are a few things that could be improved: 1.) Get "do not disturb" signs for rooms. Housekeeping starts around 9 a.m. and kept knocking on our door each morning around that time. 2.) The signs for hot and cold water on the plumbing fixtures in the bathroom are reversed. It took a bit to figure out that we needed to choose "cold" if we actually wanted hot water... 3.) The restaurant is beautifully decorated with the best waterfront location in town. The down-side is that the menu is extremely limited--so limited that we never ate there. The restaurant is missing out on business in that regard, especially given that a lot of restaurants in town are closed on Monday and Tuesday evenings--even during the height of the summer?!?!?! 4.) They're still waiting on large containers of shower gel, shampoo, etc. to install in some rooms and for those who don't have those, you have to go to the front desk repeatedly to get more small tube. Housekeeping doesn't carry them. It would also help to put more than two sets of towels in each room. Overall, a great place!

8

Elizabeth

Aug 22, 2025

·

Stayed 2 nights

The decor was lovely. Very clean and lively grounds. Setting gorgeous! Staff very friendly. Pool towels were way too small. Room service took 1 hour plus. Overall I'd come back. Fantastic facilities!

10

Cam

Aug 30, 2024

·

Stayed 1 night

Lovely property in a beautiful setting. The staff was awesome. Took a dip in the hot tub before the show at CMAC and enjoyed a couple of drinks at the bar after the show. I will definitely be back and may stay an extra day or two.

10

Tracy E

Jul 18, 2024

·

Stayed 6 nights

Property is beautiful, nice location right on the lake. Excellent amenities- pool, bar, fire pit Will definitely stay again

8

Gloria

Jun 29, 2025

·

Stayed 2 nights

The property is right by the lake. Walking by the lake and swimming in the hotel pool or by the lake is easy access. The hotel is well maintained and has many places to sit, relax and enjoy the view indoor and outdoor. The Canandaigua Lady boat ride is few feet away from the hotel, which is a plus. The hotel restaurant takes a long time to serve the ordered food. Only complain.

10

Marian

Aug 22, 2025

·

Stayed 1 night

A well maintained brand new hotel with large, well thought-out rooms. The bathrooms were enormous. Staff was friendly but the “restaurant” breakfast area was so short staffed that they could not reasonably serve 5 tables. The property was beautiful, overlooking the lake. Parking is plentiful with a whole row of EV chargers!

8

Amanda Murphy

Jul 7, 2025

·

Stayed 3 nights

We had a lovely experience at the Hotel Canandaigua. The hotel is situated just off the waterfront with beautiful views of the lake. Parking was easy and ample and the lobby is spectacular. We got a room on the first floor with a patio opening up to the waterfront and pool, which was lovely for an early morning stroll and coffee. The staff was courteous and the room was beautifully cleaned with all the fixtures (furniture, bedding, bathroom) brand new. Just a few things to mention. The chemicals in the pool were way off and burned our eyes and even skin. Our kids love a pool, but we only tired it once and just for a few minutes. We were really excited about that amenity and the outdoor pool was a deciding factor when selecting this hotel, so that was disappointing. We mentioned this to the staff and they could not do anything about it. Also, we paid extra to have our breakfast included. That addition wasn’t showing up so I had to search my Expedia app and show it to them. Once I was able to produce the written confirmation, the front desk staff were kind and made sure to add it to our booking, but it didn’t actually work out to be fully included breakfast. We were allotted $40 per day ($20 per adult, and nothing for the two kids) to spend at their restaurant. Each breakfast entree was $15+ so we ended up paying for the overage each day. Finally, the electricity went out for several hours one morning but came back on. A few quirks but a beautiful property! So many cute dogs.

8

Ashley

May 18, 2025

·

Stayed 1 night

The hotel has a beautiful, cozy feel. The security for each floor is nice, your key only unlocks your floor on the elevator.

10

Myrla

Aug 29, 2024

·

Stayed 2 nights

This was a beautiful, clean property. Felt like a mini resort experience on waterfront property. The room was modern and clean as pictured. I asked for a balcony on arrival and was fortunate to be able to get one as I was unable to make a selection for this online during booking. The pool was warm and upkept. The only downside with the pool area was the hot tub was under repair and unavailable during our stay. It wasn't fixed until we were leaving. The hotel restaurant, The Cove, has delicious brunch menu choices with decent portion sizes. Staff were friendly and very accommodating. There was a power issue for a partial day of our stay when minimal power was available as generators were running. Uncertain as to what happen. It was a minor inconvenience that we had to roll with. Overall, highly recommended place for a person, couple or family to stay.

8

Suzanne

Jun 20, 2023

·

Stayed 1 night

Nice hotel on the lake. Hot tub & outdoor pool were enjoyable.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms very clean, but housekeeping can be inconsistent. Reports include missed service, towel or amenity shortages, and in a few cases a room not properly cleaned.

Related guest reviews

10

Julie

Aug 31, 2025

·

Stayed 2 nights

The hotel is beautiful and the location is superb. We went for the Heart concert. Everything was great. Beds and bath were clean. Beds super comfortable. Will be back and hope when we are able to use more of the facilities offered.

2

Sherly

Sep 4, 2023

·

Stayed 2 nights

Arrived at property and room was not ready. We had a 2 hour wait and they they said room is now ready. Got to room and the room was not even clean. Dirty sink, bathroom supplies shower gel soap shampoo were not restocked. Room was dusty and dirt on tables. Glass Ring stains on nightstand. Room was clearly not cleaned. Front desk said you can go stay elsewhere if you don’t like the room. This was a holiday weekend. Unacceptable for any Hilton property.

10

Ashley

Jan 3, 2025

·

Stayed 1 night

Beautiful property and hotel was immaculate

10

Beth

Nov 23, 2025

·

Stayed 1 night

Hot tub was great! Room clean and nice!

8

Cassandra Ann

May 19, 2025

·

Stayed 4 nights

All of the staff we encountered were friendly and accommodating! We had an app and drinks at the bar, food was great and prices were fair. We were there Thursday-Monday and our room was only cleaned once, could have used at least one more maid service. Would be beautiful during the summer!

10

William

Nov 2, 2025

·

Stayed 1 night

Clean room, friendly staff, nice restaurant. My only complaint is the bed was too firm for my liking but it was still more comfortable than most hotel beds.

8

Laura

Jul 11, 2024

·

Stayed 3 nights

Overall it is a beautiful hotel. My one and only problem, I had to hunt down a maid to get clean towels after the first night. For that kind of money you would think clean towels would be provided daily.

6

Bernd

Apr 8, 2025

·

Stayed 4 nights

Staying 4 days and room not serviced. Had to ask for coffee every day ,was making us feel like beggars

10

Brandon

Oct 2, 2023

·

Stayed 2 nights

We stayed for our anniversary and absolutely loved it! The rooms were clean and comfortable the shower was perfect. Also we loved that they came and cleaned our rooms, made the bed and gave fresh towels which should be included in a hotel! The staff was very friendly and helpful! We can’t wait to come back!

8

Emily

Jul 19, 2025

·

Stayed 2 nights

This was a nice hotel. Very expensive though and it seemed understaffed. The rooms were clean but there were stains on the carpets and the windows were really dirty. Front desk staff were kind but seemed overwhelmed. I would stay here again though, no real complaints.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and modern with comfortable beds and, for some, attractive lake views or balconies. Downsides include sparse furnishings or awkward layouts, occasional AC or noise issues, and mismatches in booked versus assigned room types or views.

Related guest reviews

10

Carolyn

Aug 28, 2025

·

Stayed 2 nights

We stayed here for a weekend and loved how spacious the rooms were and how dog friendly the hotel was. Lovely grounds and very clean.

6

charles

Nov 11, 2023

·

Stayed 1 night

room pretty bare no desk or dotted area , two uncomfortable wooden chairs. The room appears to be designed for a handicap person

10

Sherry

Aug 18, 2025

·

Stayed 2 nights

The rooms were large and comfortable. The bed was comfortable

8

Lucinda

May 11, 2025

·

Stayed 2 nights

It’s in the lake which is nice. There is a path along the lake. Downtown is 2 minutes away. Several restaurants to choose from. The bed mattress was a bit lumpy and please please please upgrade the toilet paper!

6

Vivian

Dec 11, 2023

·

Stayed 1 night

As many others have said, one chair is really weird. Also no fan in the bathroom and plastic glasses in wine country. But brand new, very clean and great location.

10

Carmen

Jul 12, 2025

·

Stayed 2 nights

Beautiful new hotel right on Lake Canadaiqua! Rooms very up to date and new. Bedding was very comfortable!

8

Steve

Aug 30, 2024

·

Stayed 1 night

Room 371 was very spacious but the table and chairs were a complete mismatch and there was only one very uncomfortable chair on the beautiful balcony.

10

Xavier

Jan 10, 2024

·

Stayed 1 night

I love the lake view room

6

Carol

Oct 20, 2023

·

Stayed 1 night

We had a huge hotel room- 350 square feet, but the space was not effectively set up for a comfortable stay. For example, there was a large couch in the room but it faced the bed and was on the same wall as the TV so no way to sit on the couch to watch the TV. Not everyone likes to sit on a bed to watch TV. There was a small table with two chairs next to the bed even though there was a huge unused area that you walked into from the door measuring about 18' X 12 ' that was empty! There was no microwave in the room although there was a mini fridge. There was no complimentary breakfast instead an expensive restaurant on premises. The grounds were very nice and proximity to a walking trail around the lake was easily accessible.

6

Shawna

Nov 12, 2023

·

Stayed 1 night

Beautiful building and interior style. Unfortunately, the wifi didnt work in my room. The air conditioning was extremely loud but too hot to shut off.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating. However, multiple reviews mention understaffing, slow or difficult check-ins, reservation or room-type mix-ups, and unresponsive or unhelpful front desk interactions.

Related guest reviews

4

Kathleen

Jul 1, 2025

·

Stayed 2 nights

I booked this room 6 months ago. We checked in only to find out that they had changed my reservation.

2

Sherly

Sep 4, 2023

·

Stayed 2 nights

Arrived at property and room was not ready. We had a 2 hour wait and they they said room is now ready. Got to room and the room was not even clean. Dirty sink, bathroom supplies shower gel soap shampoo were not restocked. Room was dusty and dirt on tables. Glass Ring stains on nightstand. Room was clearly not cleaned. Front desk said you can go stay elsewhere if you don’t like the room. This was a holiday weekend. Unacceptable for any Hilton property.

8

Cassandra Ann

May 19, 2025

·

Stayed 4 nights

All of the staff we encountered were friendly and accommodating! We had an app and drinks at the bar, food was great and prices were fair. We were there Thursday-Monday and our room was only cleaned once, could have used at least one more maid service. Would be beautiful during the summer!

10

Lisa

Sep 11, 2024

·

Stayed 3 nights

Amazing Friendly staff

10

Jennifer

Aug 6, 2024

·

Stayed 1 night

EXCELLENT Customer Service and a beautiful property.

8

Juan

Nov 3, 2025

·

Stayed 2 nights

Very good hotel, great service. We recommend it!

4

Stacey

Jun 15, 2025

·

Stayed 1 night

I tried to get in touch with the front desk as I wasn’t feeling well and needed towels and nope answered. After 5 calls, I had to send my daughter down. In the morning, I just wanted a cup of coffee and it was empty. I told the front desk and they never refilled it.

2

Jennifer

Aug 24, 2025

·

Stayed 1 night

Paid for a King with a lake view and balcony and was given a double queen that was stuffy with no opening windows. The photos showed a bathtub on Expedia and lake view balcony. My receipt did not specify balcony on it but said King Room for $437. The hotel staff made me feel like they thought I was lying about the room when I went to tell them they gave me the wrong room. There was no soap when I took a shower. The front desk person told me on the phone that CMAC was a 20 minute walk but it was like 40. It was almost entirely sidewalk and not unsafe from cars but not as described. The water bottles in the room have little tags that say only elite members get them free and everyone else pays $3. At check in, I was given no direction to elevators or any information about the hotel. When I came back down to tell them that they gave me the wrong room, they commented about booking through Expedia and repeated that they are full. The phone was ringing in the background and they were obviously stressed. A male employee came over to assist by repeating that they are full but not answering the phone. The pool was a nice temperature but they must’ve shocked it recently because my eyes burned so bad after swimming.

8

Meghan

Aug 25, 2025

·

Stayed 1 night

We had a very nice stay here for a mom‘s night out. We were able to enjoy the pool and sit out by the lake. The room was fair. We were on the first floor looking at the parking lot, but we did book the cheapest room. We had lunch and drinks at the Cove restaurant and were extremely disappointed. We only ate our meal as we were absolutely starving and service took so long. We said something to the waitress and all she said was “OK” and walked away. There are certainly many, other unique dining places in the area. with better food and better service than the Cove. The girl at the front desk was wonderful (Chelsea) in getting us checked in. At the time we arrived there should have been another desk attendant as there were many people waiting for assistance.

4

julie

Sep 1, 2023

·

Stayed 1 night

Check in was at 4. I got there at 4 and was told my room wouldnt be ready for awhile. I needed to shower and get ready for an event. I was told to get ready in the pool bathroom which didnt have a shower. My room was not ready till 550! An hour and 50 mins after check in. I asked to speak to a manager and was told there wasnt anyone. Very disappointed in what could be a really nice place.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Superb waterfront location with walking paths and easy access to town, CMAC, and area wineries. Many highlight the scenic setting and convenience to local dining and activities.

Related guest reviews

10

Julie

Aug 31, 2025

·

Stayed 2 nights

The hotel is beautiful and the location is superb. We went for the Heart concert. Everything was great. Beds and bath were clean. Beds super comfortable. Will be back and hope when we are able to use more of the facilities offered.

10

Susanne

Aug 22, 2025

·

Stayed 1 night

The hotel was in an ideal location. It was clean, modern design was pretty and staff was friendly.

8

Sayeh

Jun 22, 2024

·

Stayed 1 night

Great location for CMAC concerts.

10

Megan

Aug 10, 2023

·

Stayed 1 night

Great location right on Lake Canandaigua, walking distance to town.

10

Carol

Jul 21, 2025

·

Stayed 1 night

This hotel is located right on the lake where you can sit on a chair with a drink or take a walk on along the lake. It's in a great location.

10

Erika

Aug 8, 2023

·

Stayed 1 night

Gorgeous high end hotel hidden away on Beautiful Canandaigua Lake! Spectacular location, setting, and view of the lake. Close to everything!

10

Steven

Sep 23, 2023

·

Stayed 2 nights

Easy drive to Rochester and wineries

10

Mark

Jul 28, 2025

·

Stayed 2 nights

One of the most beautiful places. The lake and all of the activities around the area was perfect fun. Everything was in walking distance. The hotel restaurant has great food, especially breakfast.

8

Amanda Murphy

Jul 7, 2025

·

Stayed 3 nights

We had a lovely experience at the Hotel Canandaigua. The hotel is situated just off the waterfront with beautiful views of the lake. Parking was easy and ample and the lobby is spectacular. We got a room on the first floor with a patio opening up to the waterfront and pool, which was lovely for an early morning stroll and coffee. The staff was courteous and the room was beautifully cleaned with all the fixtures (furniture, bedding, bathroom) brand new. Just a few things to mention. The chemicals in the pool were way off and burned our eyes and even skin. Our kids love a pool, but we only tired it once and just for a few minutes. We were really excited about that amenity and the outdoor pool was a deciding factor when selecting this hotel, so that was disappointing. We mentioned this to the staff and they could not do anything about it. Also, we paid extra to have our breakfast included. That addition wasn’t showing up so I had to search my Expedia app and show it to them. Once I was able to produce the written confirmation, the front desk staff were kind and made sure to add it to our booking, but it didn’t actually work out to be fully included breakfast. We were allotted $40 per day ($20 per adult, and nothing for the two kids) to spend at their restaurant. Each breakfast entree was $15+ so we ended up paying for the overage each day. Finally, the electricity went out for several hours one morning but came back on. A few quirks but a beautiful property! So many cute dogs.

10

Michael

Nov 6, 2024

·

Stayed 2 nights

Beautiful location on the lake. Lots of parking. Close to shopping and restaurants.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Feedback is mixed: some praise tasty breakfasts and meals, while many report very slow service, limited menus, early bar closures, and high prices. Breakfast credits or packages can be confusing.

Related guest reviews

10

Pauline

Jul 28, 2023

·

Stayed 3 nights

We had a wonderful stay at this new hotel. The hotel has only been open for a few months, so the rooms and facilities are very fresh and clean. The rooms are spacious and the beds are very comfortable. The hotel is in an excellent location right by the lake, with pool, hot tub, and rental kayaks and SUPs on site. Jackson at the front desk is great! Because the hotel is so new, staff are still working out some issues. There are a few things that could be improved: 1.) Get "do not disturb" signs for rooms. Housekeeping starts around 9 a.m. and kept knocking on our door each morning around that time. 2.) The signs for hot and cold water on the plumbing fixtures in the bathroom are reversed. It took a bit to figure out that we needed to choose "cold" if we actually wanted hot water... 3.) The restaurant is beautifully decorated with the best waterfront location in town. The down-side is that the menu is extremely limited--so limited that we never ate there. The restaurant is missing out on business in that regard, especially given that a lot of restaurants in town are closed on Monday and Tuesday evenings--even during the height of the summer?!?!?! 4.) They're still waiting on large containers of shower gel, shampoo, etc. to install in some rooms and for those who don't have those, you have to go to the front desk repeatedly to get more small tube. Housekeeping doesn't carry them. It would also help to put more than two sets of towels in each room. Overall, a great place!

10

Joanne

Aug 11, 2025

·

Stayed 1 night

The restaurant was so slow! We had 4 kids and 3 adults and we waited over an hour for our food which was not great! Same at the bar! Everything else was nice!

10

Joanne

Aug 2, 2023

·

Stayed 2 nights

The property was beautiful, nice pool! The service at the restaurant was very slow and prices for food very high.

8

Alice

Jul 1, 2024

·

Stayed 4 nights

The Hotel is very nice and new. I think they are having the same problem with staffing I have seen in many restaurants since covid. Only a few servers and meals can take a while. The bar closes very early even on weekends. The hot tub also closes at 8pm which was very annoying. Property is in a great location for the lake and restaurants to walk to. We did rent a pontoon boat at Seager Marine nearby that was managed very well. The area is beautiful.

10

Sebastian

Jun 20, 2025

·

Stayed 1 night

Got the lake view room and it was all worth it. Had brunch at the restaurant down stairs which was top knotch. Chicken n waffles were phenomenal

10

Mark

Jul 28, 2025

·

Stayed 2 nights

One of the most beautiful places. The lake and all of the activities around the area was perfect fun. Everything was in walking distance. The hotel restaurant has great food, especially breakfast.

8

David

Aug 9, 2025

·

Stayed 4 nights

We chose this hotel as it is one of the few right on one of the Finger Lakes. Our assigned room was on the swimming pool side of the hotel. The AC and refrigerator leaked onto the carpet. There was also an intermittent pinging noise that seemed to come from the hallway wall. Chelsa was most helpful in getting our room changed the next day. The pinging is apparently due to the pool pump. The restaurant food options are limited. I ordered a Chicken with Gorgonzola gravy and the gorgonzola was not present. Unfortunate that the hotel's food service does not entice more activity from its guests. Lots of great restaurant choices close by. The location is great as it is on the boardwalk for Canadiagua. We walked in the mornings and evenings and met some great people

10

Remy

Feb 20, 2025

·

Stayed 1 night

Super positive experience overall, along with an excellent restaurant. Highly recommend. We’ll definitely be back!

6

Sarah

Aug 19, 2023

·

Stayed 3 nights

Food service was slow and disorganized.

8

Meghan

Aug 25, 2025

·

Stayed 1 night

We had a very nice stay here for a mom‘s night out. We were able to enjoy the pool and sit out by the lake. The room was fair. We were on the first floor looking at the parking lot, but we did book the cheapest room. We had lunch and drinks at the Cove restaurant and were extremely disappointed. We only ate our meal as we were absolutely starving and service took so long. We said something to the waitress and all she said was “OK” and walked away. There are certainly many, other unique dining places in the area. with better food and better service than the Cove. The girl at the front desk was wonderful (Chelsea) in getting us checked in. At the time we arrived there should have been another desk attendant as there were many people waiting for assistance.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$153
February	$165
March	$155
April	$185
May	$236
June	$339
July	$389
August	$342
September	$264
October	$249
November	$171
December	$159

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $220	17 $194	18 $464	19 $563
20 $175	21 $178	22 $184	23 $178	24 $180	25	26 $449
27 $194	28 $197	29 $184	30 $184

Su	Mo	Tu	We	Th	Fr	Sa
				1 $224	2 $440	3 $575
4 $204	5 $172	6 $190	7 $184	8 $182	9 $653	10
11 $150	12 $169	13 $172	14 $173	15 $189	16 $575	17 $364
18 $198	19 $180	20 $169	21 $172	22 $172	23 $278	24 $308
25 $218	26 $170	27 $168	28 $173	29 $173	30 $481	31 $301

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Lakeside

Suite, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Accessible, Lakeside (Hearing Accessible)

Room, 1 King Bed, Accessible, Lakeside (Mobility Accessible, Bathtub)

Suite, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Lakeside

Presidential Suite, 1 King Bed, Lake View

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 1 King Bed, Lakeside (Hearing)

Room, 2 Queen Beds, Accessible, Lakeside (Mobility, Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Canandaigua, Tapestry Collection by Hilton

Have a question?

Prices for upcoming dates