Name: Sofitel Sydney Darling Harbour
Address: 12 Darling Drive, Darling Harbour, Sydney, New South Wales, Australia, Sydney, Council Of The City Of Sydney, AU
Price range: $211–$992 per night
Rating: 8.75

What guests think

Across recent reviews of Sofitel Sydney Darling Harbour, travellers praise modern rooms, warm staff, and a convenient location by the ICC and light rail, while recurring drawbacks include construction-affected views and a pool that can be crowded or cold.

Many guests highlight harbour or city views and enjoyable breakfasts, with several noting Club Millesime, the gym, and bars as standouts. Common frustrations include long check-in lines, elevator waits, occasional billing errors, and slow responses for room service or amenities. Expect a stylish, central stay with great views and amenities, tempered by nearby construction and variable crowds.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The infinity pool, Champagne bar, Club Millesime, and a well-equipped gym are popular, though the pool is often crowded and reported as unheated or cold. Construction affects the pool area and views, elevator waits occur, and access to the top bar may be restricted.

Related guest reviews

6

Steven

Aug 24, 2025

·

Stayed 3 nights

Third time staying but probably my least favourite experience. The Positives: swift (and early) check in, friendly front desk staff. Room spotlessly clean and comfortable. Quality (and varied) breakfast. Negatives: Top floor bar no longer open to all guests. Was told this "was for VIPs only" by staff member on desk. Disappointed as was looking forward to enjoying the lovely views over a drink with my daughter. Also quite embarrassed to be declined entry. Kind of goes against the leaflet provided at check in which says "Dear Valued Guest". Didn't feel very 'valued' in that instance. There is also a large amount of construction going on in front of the property which the hotel should be more open about when booking. Meant that relaxation time by the pool was a non-starter. Also prevented from using ground floor toilets while fireworks were on. I get why they don't want the hotel being used as a public toilet but, as a 'valued guest' I would expect to still be able to access them (especially as I had purchased drinks from their ground floor bar). Maybe put a staff member on to check room cards? Service also slow at the ground floor bar - waited 10 minutes to be served. Would I stay again? Maybe, but I kind of feel that the hotel is trading on previous high reputation. IMO, standards across the board have slipped. Might try the W next time..

8

Manny

Jan 22, 2025

·

Stayed 4 nights

The location was excellent. Healthclub and pool area was great.

10

Lloyd

Sep 23, 2024

·

Stayed 2 nights

Would love it if u guys had a sauna here as well for guests

10

Joshua

Mar 24, 2025

·

Stayed 10 nights

Had a great stay. Amazing gym, friendly staff, close to so many dining and nightlife options. Across the street from the ICC. We didn’t use the pool, but it looked nice, on the 4th floor outdoors. Breakfast buffet had so many options, incredible. Highly recommend.

8

Amanda

May 5, 2025

·

Stayed 1 night

I love staying here but wish the cocktail/pool bar stayed open longer. Would also be nice if there was a pool option that was not for kids, couldn’t even get closed to the pool. Sadly all views at lower levels currently blocked by construction

10

Raksha

Mar 10, 2025

·

Stayed 1 night

The luxury service and feel of the accommodation was the best part. The rooftop pool and bar with views of Darling Harbour was the afternoon treat me and my partner enjoyed the most! Would definately stay again

10

Siok Hwa

Nov 28, 2025

·

Stayed 8 nights

Stayed in Sofitel for my solo birthday trip, was presented with a tiramisu birthday cake. Thank you for the gesture. Also, enjoyed a run with view in hotel gym.

6

Millen

Jan 13, 2026

·

Stayed 6 nights

The hotel was nice. Rooms were exceptional. Unfortunately the pool area let it down. The glass by the pool is dirty and the pool is a little too cold for a 5 star hotel. For what we paid we would expect those little bits to be better but a nice hotel overall. Great spot next to the light rail stop

8

Georgia

Oct 12, 2025

·

Stayed 3 nights

Lovely place to spend a few days in Sydney. Can be a long wait for the elevators around check-out time. We waited about 15 minutes but others waited around 45 minutes. Can often hear the people in the rooms next door which isn’t ideal.

8

Natalie

Jun 29, 2025

·

Stayed 1 night

We always love the Sofitel but this time most of the lifts were broken. It was taking so long to get a lift to reception on our departure that us, and tens of others, walked down the emergency stairwell instead.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few note dust or wear in high‑use areas and occasional housekeeping delays.

Related guest reviews

10

Sherie

Nov 17, 2023

·

Stayed 1 night

The concierge was very helpful as was the staff. The hotel and room were beautiful. I had a nice run in am along the harbor and the breakfast was great. The concierge recommended a great restaurant for dinner

8

mark

Feb 7, 2026

·

Stayed 3 nights

Very clean rooms and helpful staff

8

Cathy

Nov 15, 2025

·

Stayed 2 nights

Clean room , ready on time, staff very pleasant and helpful, nice comfortable bed. Room very cleans and great location and views.

10

Taryn

Jul 12, 2025

·

Stayed 1 night

Amazing! Beautiful clean hotel with great service. Room was beautiful.

10

Jack

May 22, 2023

·

Stayed 2 nights

Friendly staff and spotless hotel.

8

Yuki

Feb 5, 2025

·

Stayed 1 night

全体的に満足出来るレベルの施設です。優しいスタッフさんのサービスが特に印象的でした。景色を楽しみにしていたのですが大規模な工事が隣で行われている為少し残念でした。水回りの不備も無くプールも清潔でした。朝食会場がとても広く料理が置かれている場所が散らばっている為何度も取りに行く必要があります。ライブ形式でオムレツを作ってくれるパフォーマンスがあればもっと楽しめたと個人的に思います。また利用したいホテルです。

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10

Lauren

Jun 15, 2025

·

Stayed 1 night

The staff were amazing and the hotel and room was very clean and modern.

10

orass

Oct 11, 2025

·

Stayed 3 nights

I stayed here for 3 nights and had a great experience. The front desk staff were very welcoming and check-in was fast. My room was spotless, with a comfortable bed and a nice city views.The hotel is just minutes walk from the Harbor, which made it easy to get around. Definitely good value for the price. I’d stay again!

10

Marie

Feb 2, 2026

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Stayed 1 night

Beautiful clean room

6

Timothy

Apr 18, 2025

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Stayed 1 night

Seems like this property is tiring quickly and most spaces are in need of a deep clean. Floors Around furniture and skirting boards, behind doors etc has years of dirt and dust. Used to stay here, went to Crown and recently come back here due to Crown being booked but won’t be returning. The new construction in front of this building will hinder view shafts considerably. Not an issue currently but something to consider in coming months.

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Rooms

Modern rooms with striking harbour or city views and comfortable beds, though some find them small with limited storage. Recurring gripes include fiddly lighting controls, TV‑in‑mirror glare, AC or mini‑fridge performance, and occasional noise between rooms.

Related guest reviews

10

Judith Ann

Aug 4, 2025

·

Stayed 1 night

Bed excellent view amazing, The only thing no plugs around the coffee machines(Drum Table) It looks good but not for functional for your clients. All plugs by the front bed. lot of carrying over jkettle, etc. Jude

10

Martin

Jan 16, 2026

·

Stayed 4 nights

Room, view and Club Millesiem. Room a bit small and not enough storage space.

8

Bill

Aug 9, 2025

·

Stayed 1 night

Mini bar fridge not cold enough. TV signal unstable. But property is clean, comfortable and good access to transport.

8

Arthur

Aug 26, 2025

·

Stayed 4 nights

Generally good and enjoyed the stay with view plus breakfast. Just needs to keep up with some general maintenance (e.g some visible stains on sofa probably from high usage just needing a good clean. Coffee machine was kind of half blocked but worked just enough for a cup with a few goes.). Overall would stay again.

8

Paul

Jan 19, 2025

·

Stayed 2 nights

This hotel has a really great view, especially if you choose a corner room. Even the 'non harbour view' rooms will see some of the harbour, but you won't see the fireworks. If held against the highest standard for a similar price (Four Seasons), this hotel is lacking. The room lights can only be set to off or FULL BLAST which is annoying when you want some dim room light and to enjoy the view, but dont need all of darling harbour seeing what you're doing (or wearing). Our night light was faulty on arrival. This was fixed but required engineering to attend. We could hear young children having meltdowns in the room next door, and also when other guests entered or left adjacent rooms. By contrast, the Four Season is silent. Service is also not up to expectations. Phone calls to the front desk left unanswered. Concierge unaware of things clearly described on the web site. Their much advertised 'croissanterie' in the lobby not available for room service. The hotel restaurant is said to be the same kitchen preparing room service, and is a '15' chef hat rating on AGFG, however the food delivered to the room was far below this standard. Check in counters can have a long wait, as can the lifts, especially if there's a conference on. For this price, every detail should be considered, and this hotel is just not top tier in this respect.

8

Jamie

Nov 22, 2025

·

Stayed 1 night

Bed was uncomfortable

6

Dulmini

May 25, 2024

·

Stayed 1 night

Room was too small

8

Simon

Oct 28, 2025

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Stayed 5 nights

Great views from level 21 bar. TV was part of the mirror, and hard to view the TV content since mirror reflection was stronger . Reception and concierge staff were so helpful.

8

morgan

Oct 23, 2025

·

Stayed 7 nights

Room was clean and bed was comfortable, but they need a chair or real couch instead of the uncomfortable half couch abomination that’s in there. View was excellent. Breakfast was excellent, but pricey. I thought the dinner was average. Close to public transport and the area is walkable. Staff was awesome and always available to help. The hotel itself is probably a little above average, but the staff is what pushes the rating higher.

10

Nicola

Jan 24, 2026

·

Stayed 5 nights

Lovely spacious modern room and hotel. Great breakfast with copious options.

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Service

Staff are broadly praised as friendly, helpful and professional. However, multiple reviews cite slow or crowded check‑in, elevator queues, billing or double‑charge errors, and slow responses for cots, room service, or amenities.

Related guest reviews

8

Sheree

Jun 30, 2024

·

Stayed 1 night

Husband and I really enjoyed our stay. Sofitel is our favourite spot as it is where we had our Honeymoon 5 years ago and where we plan to celebrate our 10 year anniversary. The only issue we had this trip was that we had to wait for over an hour past normal check in time (after 4pm) for the room to be ready, and even then I had to try and approach multiple staff member before we were told that the room was actually ready. We were pretty disappointed by this as we only had the one childless night before having to return home and to have to spend over an hour of it sitting in the lobby was not ideal.

10

Wllen

Nov 2, 2025

·

Stayed 2 nights

The staff were very helpful as I have a disability. Soo friendly too.

10

Susi

Dec 3, 2025

·

Stayed 2 nights

Room great, staff attentive, friendly and welcoming. Great location for us. Good dining.

6

Jenifer

Jun 10, 2024

·

Stayed 1 night

For the price you’re paying I would look elsewhere, self check in was down so it took 45 minutes to check in as there were only 2 staff members serving (on a long weekend) had to wait 20 minutes for an elevator constantly and my breakfast would’ve never came if I hadn’t called an hour later. It is a clean hotel and great in terms of location but service not the best. A lot of the amenities in the room were also missing and had to place calls for alot of things (took 45 minutes ).

10

Joanne

Jun 29, 2025

·

Stayed 2 nights

We chose to stay at the Sofitel due to its proximity to the ICC. The staff at the Sofitel were amazing, from the door staff to the desk and wait staff. Everyone was friendly and extremely helpful. Dinner on Saturday night at the Atelier was delicious. Would definitely stay again. Special thanks to Matilda and Miguel, who were absolutely delightful.

4

Thuy

Nov 17, 2024

·

Stayed 1 night

The room was comfortable and clean. Door staff were friendly and proactive. Somehow the reception staff was a complete let down. Slow, understaffed and made errors. Check-out was made simple as I was told I can simply return the keys and any additional charges would be charged directly to my card. That somehow resulted in me being double-charged for the room. That is despite it being confirmed at check-in that I’ve already paid. When I came to pick up my suitcase I had to queue up for 25mins to speak to someone about this issue at reception. This was at 3pm which is their standard check-in time and the hotel had only 2 staff manning the reception desks. The queue had about 4 groups before me when I started queuing up. By the time it was my turn, there were about 6-7 groups after me also getting frustrated by the long wait. The service is shocking for a hotel that claims to have 590 rooms. Hopefully it’s something they’ll improve. In terms of my refund, they said it’ll take up to 7 days to process and the staff didn’t offer much more than an explanation that someone made an error and didn’t acknowledge that it was an inconvenience to us.

8

Samurdhi

Jun 13, 2025

·

Stayed 1 night

Have stayed before prior to having a baby and it was amazing. Stayed now having a baby and requested a cot at booking time and also at check in which was confirmed. The room wasn’t ready so we had to go to our event and then come back and the cot wasn’t in the room and the baby was asleep and had to wait 40mins for the cot to arrive after calling. Called for ice took 40mins, called for cutlery took about 25mins . The baby change table in the lobby disabled bathroom was in a angle and had to prop your knee up to keep it level

10

Debbie

Nov 3, 2025

·

Stayed 2 nights

Love customer service

2

Helene

Mar 8, 2025

·

Stayed 1 night

Worst checkin experience ever. Checkin took an hour and I stayed one extra night room not cleaned or bed made. The receptionist was rude they have work to do!

2

Brooke

Sep 19, 2025

·

Stayed 1 night

It took too long to check in, in fact everyone standing in the line was saying the same thing.

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Location

Excellent, walkable position beside Darling Harbour and the ICC, with light rail at the doorstep and easy access to dining and attractions. Ongoing nearby construction affects outlook and ambience, and some adjacent shops or eateries are closed.

Related guest reviews

6

Gina

Mar 22, 2024

·

Stayed 6 nights

We stayed at this hotel because of the large mall and numerous restaurants and cafes; it turned out the mall had been demolished and restaurants closed; ongoing construction every day and each taxi ride to anywhere was very expensive. Nice hotel but extremely inconvenient

8

Rachelle

Jan 18, 2026

·

Stayed 2 nights

Best part of the hotel was the location - 10 min walk to the Maritime Museum and Darling Harbour Playground - both awesome for my nearly 6 year old.

8

Cameron

May 4, 2024

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Stayed 3 nights

Good location to stay at if you need to get to the convention centre but, kind of out of the way for anything else. At first, The staff wouldn't honour the free breakfast each morning despite me showing the email confirmation that says i had breakfast included of which is why I booked the accommodation via wotif.

10

Aaron

Jun 15, 2025

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Stayed 1 night

I had a fantastic stay at the Sofitel Darling Harbour! From the moment I arrived, the staff were warm, professional, and attentive. The rooms are modern, spacious, and offer stunning views of the harbour—especially at sunset. The bed was incredibly comfortable, and everything was spotless. The infinity pool overlooking the city is a definite highlight, and the breakfast buffet had a great variety of high-quality options. The location is perfect—right in the heart of Darling Harbour with easy access to restaurants, shops, and attractions. Highly recommend for a luxurious and relaxing stay in Sydney.

10

Erl James

Feb 17, 2025

·

Stayed 3 nights

Great location--restaurants, museum, landmarks and bars all walking distance. Also the trolley is right outside.

10

Kristine

May 19, 2025

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Stayed 2 nights

The location was perfect for getting around to sightseeing, easy walking, light rail and ferry all close by.

10

Leonardo

Dec 3, 2024

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Stayed 4 nights

Great hotel, but surrounded by heavy construction for a long time to come.

10

Ian

Sep 8, 2025

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Stayed 5 nights

Very central to Darling Harbour / Convention Centre and easy to get the Light Rail.

10

Grace Yue

Jul 14, 2025

·

Stayed 3 nights

Convenient location next to the ICC, 80m walk from Convention Tram station, 10-15 min walk from Central station. The hotel is clean, modern, with good amenities including comfy slippers. Self checkin and the digital key (if u have the Accord Hotel app) is so handy. No need to wait in queues when you check in. Easy walk to Darling Square and China Town, highly recommended!

10

Tony

Jun 25, 2024

·

Stayed 1 night

Great location

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Dining

Breakfast is widely praised for variety and quality, and several guests enjoyed Atelier and the Champagne bar. Downsides include high prices and slow breakfast service, plus mixed feedback on room service.

Related guest reviews

8

Libby

Jun 6, 2025

·

Stayed 2 nights

Valet staff are amazing. Breakfast check-in left a lot to be desired.

10

Rochelle Marie Katherine

Jan 9, 2024

·

Stayed 3 nights

Always feels special staying at the Sofitel Darling Harbour. The staff are wonderful, always helpful and visible, anticipating your needs. The pool is great, the Champagne bar served us excellent cocktails, and the club sandwich from room service is delicious!

8

Madonna

May 2, 2025

·

Stayed 2 nights

Great room. We ordered room service it was nice food and good value. Great customer service provided by all.

10

Roman

Nov 23, 2025

·

Stayed 9 nights

Breakfast is good

8

John

Dec 16, 2025

·

Stayed 4 nights

On two occasions I ordered poached eggs and they took a while to arrive. They were also cold which is very disappointing. I also had to wait for coffee to be served even though the waiting staff take the order as soon as they sit you down.

10

Elizabeth

Apr 20, 2024

·

Stayed 2 nights

Lovely clean and new hotel in a great quiet location at Darling harbour. Everything you need is available, and the buffet breakfast is fabulous, with lovely hot barista made coffee. Would stay again.

10

Joanne

Jun 29, 2025

·

Stayed 2 nights

We chose to stay at the Sofitel due to its proximity to the ICC. The staff at the Sofitel were amazing, from the door staff to the desk and wait staff. Everyone was friendly and extremely helpful. Dinner on Saturday night at the Atelier was delicious. Would definitely stay again. Special thanks to Matilda and Miguel, who were absolutely delightful.

8

morgan

Oct 23, 2025

·

Stayed 7 nights

Room was clean and bed was comfortable, but they need a chair or real couch instead of the uncomfortable half couch abomination that’s in there. View was excellent. Breakfast was excellent, but pricey. I thought the dinner was average. Close to public transport and the area is walkable. Staff was awesome and always available to help. The hotel itself is probably a little above average, but the staff is what pushes the rating higher.

10

Nicola

Jan 24, 2026

·

Stayed 5 nights

Lovely spacious modern room and hotel. Great breakfast with copious options.

10

Joanne

Oct 18, 2025

·

Stayed 4 nights

This was our first stop on our 3 week Australian trip, and it did not disappoint!! The staff were so warm and welcoming, the hotel is modern clean and smells lovely!! And the food was fantastic, the breakfast buffet was one of the best we’ve ever had, so much choice and everything cooked to perfection. Staff are so attentive but not to the point where they’re hovering, pitched perfectly!

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Month	Average price
January	$313
February	$471
March	$414
April	$240
May	$269
June	$255
July	$256
August	$315
September	$247
October	$377
November	$410
December	$355

Su	Mo	Tu	We	Th	Fr	Sa
				1 $341	2 $632	3 $569
4 $405	5 $259	6 $353	7 $456	8 $441	9 $452	10 $557
11 $215	12 $336	13 $634	14 $480	15 $422	16 $575	17 $648
18 $255	19 $358	20 $636	21 $454	22 $346	23 $308	24 $536
25 $233	26 $376	27 $561	28 $509	29 $418	30 $605	31 $637

Sofitel Sydney Darling Harbour

Prices for Sofitel Sydney Darling Harbour

Monthly average prices

About this property

Location

Room options

Superior Room

Club Suite, 1 King Bed (Millesime, Bellerive)

Superior Room, 1 King Bed, Accessible

Deluxe Room (Darling, Premium View)

Superior Room, 1 King Bed (Jones Bay View)

Luxury Room, 1 King Bed, Corner (Darling, Harbour View)

Club Room (Club Millesime)

Premium Suite (Club Millesime)

Junior Suite (Club Millesime)

Luxury Room, 1 King Bed, Corner

Deluxe Double Room (Darling, Harbour View)

Deluxe Room (Darling, Harbour View)

Superior Double Room, 2 Double Beds

Club Room, Corner (Club Millesime)

Club Double Room (Club Millesime)

Guest reviews of Sofitel Sydney Darling Harbour

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sofitel Sydney Darling Harbour

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $992
20 $221	21 $232	22 $533	23 $416	24 $211	25 $341	26 $484
27 $320	28 $291	29 $246	30 $353