Name: Courtyard by Marriott Quebec City
Address: 900 des Rocailles, Neufchâtel Est–Lebourgneuf, Québec City, Agglomération de Québec, Canada, Québec City, Capitale-Nationale, CA
Price range: $144–$782 per night
Rating: 8.63

What guests think

At Courtyard by Marriott Quebec City, reviews commonly highlight very clean, modern rooms and friendly, professional staff, along with practical amenities that make stays comfortable for families and business travelers without many frills.

Rooms are frequently described as spacious, comfortable, and quiet, but recurring comments note housekeeping every two days and occasional issues like stained linens, mold, faulty AC, plumbing, or slow Wi‑Fi. Facilities include an indoor pool and on‑site restaurant/bar; guests appreciate free parking, while some find parking tight, the pool small or cold/chlorinated, and breakfast costly with limited portions or no buffet. The location is outside the historic center, near highways, malls, and restaurants, making it convenient by car but less walkable; a few road‑facing rooms report traffic noise. Overall, expect a comfortable, well‑run stay with courteous service and conveniences that work best if you plan to drive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and an on‑site restaurant/bar, with free self‑parking appreciated; some guests found parking tight or limited. Several mention the pool is small or cold/over‑chlorinated, note a paid coin laundry, and a lack of EV chargers.

Related guest reviews

8

myriam

Dec 22, 2025

·

Stayed 2 nights

Chambres propre et stationnements super déçu de ma dernière visite la piscine froid et la manque des robes des chambres

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8

Alexandra

Feb 9, 2025

·

Stayed 2 nights

Manque de place dans le stationnement le samedi. En général c’est un bel hôtel

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10

CINDY

Aug 6, 2025

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Stayed 2 nights

L'hôtel est top. L'emplacement idem. Le personnel a l'écoute et accueillant. Juste dommage que la laverie soit payante et la piscine beaucoup trop chlorée.

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10

David

Nov 25, 2025

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Stayed 1 night

Perfection on all, just missing EV chargers for guests

10

DAESUNG

Jun 24, 2025

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Stayed 2 nights

주차가 무료여서 좋았고, 층마다 얼음기계가 있어서 너무좋았다. 24시간 코인세탁시설도 좋았다.

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10

Lindsay

Feb 19, 2025

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Stayed 3 nights

Place was great but the parking onsite was a nightmare. Hardly any parking the garage was extremely tight

10

Sarath

Jul 28, 2025

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Stayed 2 nights

Great service, ample parking, cozy & comfortable rooms, small but well maintained indoor pool, all major fast food chains within walking distance. Highly recommended!

10

Arielle

Jul 28, 2024

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Stayed 1 night

Very clean, very nice, staff are really nice and helpful, breakfast was good for the price, the pool is super accessible. Fully enjoyed our stay, definitely recommend!

10

Diana

May 2, 2025

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Stayed 2 nights

We have enjoyed our stay, the room was nice, pillows comfortable and the bathroom was quite large, it didnt have a bathtub, but the shower was nice. Plenty of parking space is a bonus. We didnt use the pool, even though i was looking forward to it, the location for it is strange, it's on the second floor and it feels like you are in a fishbowl, anyone walking up or down the stairs or taking elevator can see what is happening in the pool area, I think it's more suitable for kids anyway, since the pool itself is quite small. We did enjoy the food in the bistro, it was delicious and the staff was great.

6

Steve

Jul 26, 2025

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Stayed 5 nights

The good: Nice hotel and generally clean with courteous staff. Pool and gym were nice, although pool had a lot of chlorine. Our room was spacious and had high crilings and lots of windows. My daughter and her best friend took the bedroom and shated a king bed which they said was very comfortable. The bad: We arrived to find a garbage bag left outside the room by the door. It was removed a few hours later. I wasnt a fan of of the washroom being in the bedroom as i kept disturbing my daughter and her friend everytime i had to get in the washroom. The A/C stopped working one of yhe days and into the night. The room became very hot and all of our sleeps suffered. The problem was resolved thd next day. Room service comes every 2 days and the second time they came, it was 10am and my daughter and her fruend were still asleep after a busy day and long night. I asked him to come back later as we were out of towels and garbages were full but didnt want to disturb the kids. We went out all day into the night and arrived back to the room to find that nobody came to repkace toweks or empty the garbages. That was annoying. A few tweaks and it wouldve been a much better experience. Location was good with restaurants nearby and easy access to the hwy

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise for spotless rooms and well‑kept common areas. However, multiple reviews report lapses such as stained or smelly bedding, mold or hair in bathrooms, and inconsistent housekeeping, which is provided every two days.

Related guest reviews

6

May

Jul 23, 2025

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Stayed 2 nights

Dirty not clean the toilet

10

Dimitra

Jan 5, 2026

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Stayed 3 nights

Room were clean. Staff was polite and courteous. Hotel was very clean and very well maintained. We had two rooms booked for our stay and have zero complaints. Cleaning crew did an excellent job as well. Definitely deserve the 5 star rating.

6

Zina

Aug 18, 2025

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Stayed 1 night

The bed covers and the shower was not clean. Bed covers had stains as well as the shower. The lighting system is weird and the TV does not face the bed, so if I wanted to watch TV I needed to be on the couch which might be inconvenient for some people. Staff is absolutely amazing & it is very safe Thank you!!

4

Linda

Aug 17, 2025

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Stayed 1 night

We had a very disappointing experience at this hotel. After a long drive, we arrived late at night hoping for a clean and comfortable stay. Unfortunately, the first thing we noticed was black curly hairs in the shower, which should have been spotless. Then, when we pulled back the comforter to get some rest, there was a large yellow stain in the middle of the bed. When I called reception, their initial solution was to send someone to clean the room at 10:30 p.m., which was completely unreasonable. I had to push the issue and escalate to a supervisor before finally being given a different room. For the price of $303 per night, this level of cleanliness and service is simply unacceptable.

10

Martina

Sep 8, 2025

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Stayed 1 night

Clean and updated room, well slept there.

6

Kim

Jun 16, 2024

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Stayed 1 night

Mold in the shower, the toilet was not clean, urine and hair on the seat...humidity odor. Usually I reserve corpo rooms but it was not a business trip, I was expecting for a 9.6/10 note for the room.

10

Precious Lovely

Jul 2, 2025

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Stayed 3 nights

Excellent. We enjoyed our stay. The room is clean except there's a mold around the sink drain in the bathroom sink. I'm sure it's just an oversight by the housekeepers because everything else is clean. Front desk staff from check in to check out are friendly. Will be back again.

8

Abby

Aug 25, 2025

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Stayed 2 nights

I stay here every time I come to Quebec City. It’s consistently clean,

6

cris

Aug 1, 2024

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Stayed 1 night

Salle de bain pas très propre

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8

marc

Sep 30, 2025

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Stayed 1 night

La douillette était tachée, salé et jauni . C'était malheureusement dégoûtant

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Rooms

Rooms are modern, generally spacious and comfortable with good soundproofing, and many include a mini‑fridge and microwave. Recurrent drawbacks include occasional AC problems, slow Wi‑Fi, some noise in road‑facing rooms, and a few comments about soft mattresses or small TVs.

Related guest reviews

6

Kerensa

Feb 2, 2024

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Stayed 3 nights

We rented a two room suite for 3 nights. After the first night, we asked to be moved due to the extremely noisy road outside our room where the road noise is very audible from early in the morning. We were on the third floor. I was told there were no other suites available to move to for the rest of our stay. I checked the Expedia website where it said that there were suites available for the next two nights. There is no cutlery,no crockery, utensils and no creamer for the coffee despite there being a fridge in the room. If you want crockery, glasses or cutlery, you need to go and ask the restaurant for it and the restaurant is not part of the Marriott. You would have thought that a suite would have been properly stocked. The lighting in the living room area was very poor and one light was not working for the entirety of our stay. The bed was very comfortable and the sitting room sofa was comfy too. The fact that the room had great amenities but was not stocked with the necessities to eat or drink and with no room service available, made for a weird situation.

8

Jean

Nov 10, 2025

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Stayed 1 night

Only bad thing, the matress was too smooth, I woke up with a backache.

8

Jacob

Oct 15, 2025

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Stayed 3 nights

Slow WiFi

10

marisa

Aug 4, 2025

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Stayed 1 night

Room was spacious and comfortable.

10

Susan

Oct 31, 2025

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Stayed 2 nights

This is one of the most spacious and wellaid out rooms I have stayed in in a long time. It was super comfortable! Staff were so helpful and friendly. Close to the mall and some really cool restaurants. Will definitely stay here again when I am in Quebec in the future.

8

Dick

Jun 24, 2025

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Stayed 1 night

The room is vary clean and quiet. The beds are very comfortable. Highly recommended.

8

yang

Jul 15, 2025

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Stayed 1 night

Room is spacious,

10

Richard

Aug 24, 2025

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Stayed 1 night

Bien situé, belle chambre avec mini-frigo et micro-ondes.

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6

Daniyal

Aug 26, 2025

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Stayed 3 nights

Hello, The hotel wasn’t worth the 338 dollars a night that I paid. I have had better hotels and rooms for cheaper. The AC wasn’t great and the rooms aren’t very noise proof. We could hear people in the hallways and could hear traffic from the road though no windows were open. Thabks

10

Emilie

Aug 30, 2025

·

Stayed 1 night

Really nice room and good insonorisation

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Service

Staff are widely described as friendly, professional, and helpful. That said, several guests cite slow or unresponsive front desk support, housekeeping entering early or missing requests, and occasional billing or attitude issues.

Related guest reviews

6

Chantal

May 23, 2025

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Stayed 2 nights

The beds were super comfortable (5 star rating). Customer service and housekeeping were bad however. We requested more towels and were told they would be sent up immediately. Finally, after an hour I went back down to the front desk for a second time and dealt with a different person who handed me the extra towels on the spot. The next day with still a little over one hour left before check-out time, housekeeping literally walked in our room without knocking or announcing themselves as I was tidying up and preparing for our check-out. After doing one run to the car to pack up some things, I came back to the room and a few minutes later, housekeeping knocked on the door this time at which point the lady confirmed to me that check-out was at 11 am. When I pointed out that it was only 10:05 am, she indicated that her housekeeping list indicated that our room was vacant and ready to be cleaned. So much as I value a nice comfortable bed when staying at a hotel, I value customer service and my privacy even more so I will not be staying at a Marriott for quite a long time going forward.

10

Bernadette

Sep 6, 2025

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Stayed 1 night

It was a very welcoming and relaxing environment. Staff were all exceptionally professional and willing to assist in any way to make your stay pleasant. Thank you!

2

Manav

Jul 30, 2025

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Stayed 3 nights

A very bad experience overall at the property.I booked a Executive Suite and the sofa bed was absolutely crappy because of the mattress.It was so thin n run down, nobody could sleep on it.The metal frame underneath the mattress was poking through and hurting the back.Despite complaining the staff at the reception initially refused to help and said they can’t do anything as we had booked it through a third party, ie Expedia.After raising the issue escalating the matter, we were given a standard room on my repeated request.When I asked to adjust the tariff as were moved to a smaller room, they refused to help.Very cold and uncourteous customer service. We were told that most people would sleep on that flimsy thin mattress which had no support!

2

Jiajie

Sep 26, 2024

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Stayed 3 nights

I stayed at the Courtyard in Quebec for three nights and was told there were no extra charges upon checkout. Later, I discovered a $170 charge on my credit card from the hotel restaurant, which turned out to be a mistake by another guest who gave the wrong room number. After finding the charge, I called the hotel around 5 PM to report the issue. The front desk agent said their supervisor would call me that evening. I waited until 9 PM with no response, so I called again. This time, another agent answered, and I had to explain the situation all over again. It was only then that they said they would investigate the restaurant receipts, as they seemed unaware of the issue until that moment. This lack of communication and professionalism from the staff is very disappointing. While the hotel eventually promised a refund (which takes 10-15 days), this is a serious error. It raises concerns about the security of guests' credit card information. I warn future guests to carefully review their bills if staying here. Personally, I will not be staying at this location again. The hotel needs to implement stricter measures to prevent such mistakes and improve their staff's responsiveness.

10

Lily

Sep 27, 2025

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Stayed 1 night

Great hotel to stay and rest from a cruise to Quebec. Hotel staff are very friendly and welcoming. Will definitely stay here in next visit to Quebec. Merci !

6

Jean

Nov 11, 2025

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Stayed 1 night

staff rude when called with issue, coffee maker not working

10

Kazi

Dec 24, 2024

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Stayed 1 night

Stellar service, the front desk ladies were excellent and professional. We don’t expect anything less from Marriott properties

4

Josiane

Feb 12, 2024

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Stayed 2 nights

C'etait ma 5e visite et auparavant, je n'avais jamais rien eu à dire de negatif à propos de cet hôtel. C'est d'ailleurs pour cela que j'y retournais. C'est un certain Pablo à la réception qui a gâché mon séjour. On a ete accueuillis par ce monsieur qui a passé une transaction de 10x le montant dû et osait nous obstiner sur l'erreur commise malgré que nous avions la banque au bout du fil qui confirmait la transaction... la dispute aura duŕé un bon 15 minutes, 15 minutes à être arrogant suite à quoi, il ne s'est jamais excusé et a grossierement jeté nos clés sur la reception lorsqu'il n'a pas eu le choix que de realiser son erreur. Il a littéralement fait de notre soirée un moment à oublier....

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6

Etleva

May 25, 2024

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Stayed 1 night

Ann Elize on the front desk was rude and not helpful. Her approach to my request was dismissive and unprofessional. The gentleman Mr. CH… was very polite and although he wasn’t able to help because Ann Elise came over trying to intimidate him while he was dealing with me. He was all the time professional and with a smile on his face.

8

Chantal

Jul 28, 2025

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Stayed 1 night

Young woman at the reception at check in appeared overwhelmed. Although, extra towels were requested at the front desk, they were never delivered to the room so I had to go back down to front desk and was handed towels on the spot. Housekeeping was given wrong information about which rooms were ready to be cleaned as twice, housekeeping literally walked in the room when we still had 2 hours left before check out. The lady showed me her housekeeping log and our room was slated as vacant...not impressed.

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AI-generated summary based on recent guest reviews

Location

Located off major highways with easy access to malls and restaurants, but not in the historic center and generally a 10–20 minute drive from Old Québec; the area is less walkable. A few rooms reported road noise.

Related guest reviews

6

Kathy

Oct 7, 2025

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Stayed 2 nights

Only cleaned the room every other day. The website said it was close to Old Quebec and it was not. It was in the middle of an industrial centre. Had dinner in the hotel as it was the only place close….service was terrible. The food and drinks expensive

10

carol

Jul 5, 2025

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Stayed 1 night

Not very walkable but quiet

10

Soudaphone

Oct 7, 2025

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Stayed 2 nights

The location was ideal for us. Not too far from the city and easy convenient to the highway

8

Richard

Nov 2, 2025

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Stayed 2 nights

Good location

10

Qingcheng

Feb 4, 2025

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Stayed 1 night

Second time of stay in this hotel, easy parking and location is quite, right next to the highway, just 10 mins drive from downtown Quebec

8

Lani

Oct 11, 2025

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Stayed 1 night

Several great restaurants around.

10

Monica

Sep 27, 2025

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Stayed 1 night

Clean Room, near to shopping mall, 15 minutes to Downtown

10

RONALD

Jul 25, 2025

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Stayed 3 nights

Ten minute drive to old Quebec, staff was excellent and property was comfortable. I found the restaurant a bit pricey but overall, I would return.

10

Martine

Jul 23, 2025

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Stayed 2 nights

Très bien situé. Près de tout Facile d’accès aux autoroutes

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10

Peter

Jun 30, 2024

·

Stayed 5 nights

I liked location, proximity to old town, contemporary design of the hotel.

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Dining

On‑site bistro/bar draws praise for quality, evening menus, and coffee, but breakfast is often described as pricey with small portions and no buffet, and the restaurant can be closed during events. Room service is not available.

Related guest reviews

4

Dorota

Dec 13, 2024

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Stayed 1 night

Wifi is not good. Restaurant did not serve food because they had a large group for a Christmas Party, so the regular customers can starve. Really? It’s a Mariott? And the waiter at the restaurant wasn’t even apologetic… Had to order in…

10

Remi

Sep 14, 2024

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Stayed 2 nights

Stayed 2 nights. Found the dining room handy for breakfast and dinner. Staff service in the dining room was exceptional. Special thank you to Dominic who took care of us both nights in the dining room.

10

Drew

Jun 12, 2025

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Stayed 1 night

Easy parking and great room and property. Loved the bar too.

8

Caroline

Aug 11, 2024

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Stayed 1 night

Lit-chambre très confortable Personnel très courtois Le café du restaurant est très bon. Devrait être à disposition de tous le matin dans le lobby, si on compare à d’autres hôtels.

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10

Vishal

Jul 6, 2025

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Stayed 2 nights

Excellent stay and staff. Rooms are neat and clean. Free parking is a big plus. Breakfast is excellent.

10

Jean

Aug 19, 2024

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Stayed 3 nights

Had a great stay. The rooms were perfect. The front desk staff was helpful, professional and friendly. We enjoyed the pool. The restaurant staff however was disagreeable (we had our first breakfast there)... so we just opted to eat outside for the rest of the trip, which is ok since the place is surrounded by restaurants.

8

Paola

Nov 10, 2025

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Stayed 1 night

We had a nice stay room was perfect clean and confortable. The breakfast was expensive and small. Its a good location near everything and access was easy!

10

Célyne

Nov 1, 2025

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Stayed 1 night

Excellent rapport qualité prix. Menu plus élaboré le soir est très apprécié!

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10

Guy

Oct 11, 2024

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Stayed 1 night

the restaurant has amazing food, the breakfast was awesome its nice to have a bar and restaurant in the Hotal after a big day of industrial Show, its nice to chill

10

Barbara

Dec 8, 2024

·

Stayed 2 nights

Wish there was room service but other than that it was excellent,

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AI-generated summary based on recent guest reviews

Month	Average price
January	$147
February	$173
March	$141
April	$150
May	$167
June	$189
July	$187
August	$184
September	$191
October	$187
November	$171
December	$181

Su	Mo	Tu	We	Th	Fr	Sa
				1 $350	2 $495	3 $728
4 $175	5 $312	6 $782	7 $351	8 $220	9 $167	10 $621
11 $197	12 $175	13 $266	14 $621	15 $220	16 $197	17 $218
18 $251	19 $388	20 $418	21 $262	22 $182	23 $221	24 $160
25 $144	26 $182	27 $205	28 $213	29 $621	30 $228	31 $236

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $409	18 $284	19 $257
20 $153	21 $365	22 $456	23	24 $440	25 $212	26 $244
27 $153	28 $264	29 $332	30 $365

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Suite, 1 Bedroom

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Courtyard by Marriott Quebec City

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Prices for upcoming dates