Residence Inn by Marriott Milwaukee West

During not mentioned pool is closed. Sofa-bed was very bad.

Today, my son and I had a disappointing experience during our visit to the hotel swimming pool. We were excited to enjoy some time swimming, upon arrival, we noticed there were no towels available on the shelves. Before we got in the pool, I approached the front desk and spoke with a female agent about our need for towels. She kindly assured me that they would be brought to the pool shortly. After 30 minutes of waiting and still no towels, my son, who was already wet, offered to go back to the front desk to follow up on our request. I appreciate that he took the initiative, but it was frustrating for both of us to have chase after something so simple. When he finally received the towels and returned to the pool. I felt quite disappointed with how the situation was handled. Additionally, I noticed that the bathroom in our hotel room wasn't as clean as we would have hoped. Dust was collected near the upper walls, and the vent was quite dusty as well. I recorded a video to bring this to the attention of the front desk manager before we left, as I believe it is important for the hotel to be aware of these issues. Overall, our experience during this stay did not meet our expectations, and I truly hope the hotel can improve its customer service and housekeeping to ensure that future guests have a more enjoyable visit.

Pool was shut down, we asked for extra pillows. The front desk rolled his eyes at us

The suite is very nice, with a small kitchen and a convenient desk area for working. The beds are extremely comfortable, and the shower has great water pressure. There’s also a relaxing outdoor area with a fire pit, along with basketball courts to shoot around in. The hotel has a pool and workout room as well—although I didn’t use them, they both looked nice. Overall, it’s a very comfortable stay, and the location is convenient to many areas in Milwaukee, including the hospitals.

All the staff was friendly and helpful. The breakfast was amazing and well maintained. The pool and work area was exceptionally and clean and well stocked with towels. The room was nearly perfect. I did not need the dishwasher but if you needed it, it did not work/was installed improperly can't see the bottom because the counter is in the way. Cook top, microwave, and refrigerator were spotless on arrival and worked well. Great supply of hot water. Beds were comfortable. Housekeeping was wonderful.

We chose this hotel based on the high ratings posted on Hotels.com. However, when we arrived we noticed several stains on the carpet (which also had a hole in it). We also found many strands of hair in the bathroom that clearly wasn't cleaned properly. (disgusting!). The bar was not open for some reason-- staff did not provide an explanation. The hallways were a complete mess as well. For the price charged, we would recommend NOT staying at this hotel.

the pool was open and clean

Overall the experience was good but when leaving. This is weather specific in they need to improve who does the snow plowing, salting of the area outside of the property. The handicap area was not shoveled or cleared off even though it had not snowed since very early morning. We checked out at 12 noon and nothing had been salted or shoveled in the handicap area. It is difficult to push through the snow while using wheelchair or a walker and then have to worry that you may fell because it was so slippery. They should have hired people who shovel the sidewalks and areas around the handicap parking. Ensure that it has been salted especially after the snow has stopped for hours and the sun is out.

We chose this location due to its proximity to the Foredert hospital across the street as we rushed up due to a family medical emergency. The property is new and the staff was very accommodating. Not only were they flexible in helping us add a day to our stay due to rushed planning on our part but there were 2 literal blizzards while we were there. They kept the parking lot plowed and navigable and the staff was addressing shoveling and snow control for the entrance. The heat worked well and we wanted for nothing. Not only is this location close to the medical facilities but it is also close to shopping/groceries and local dining so that we could get supplies for our kitchenette. They were very responsive to our needs and assisted us during a very difficult time.

Water bottle under bed from a previous guest. Usually out of pool towels when at indoor pool. I think drain around pool clogged as flooded around on the floor. Room was okay. Nothing around facility, restaurants within a few minutes drive.

The hotel was staff was very friendly and rooms were exceptionally clean

Beautiful rooms. Very clean. Spacious.

Today, my son and I had a disappointing experience during our visit to the hotel swimming pool. We were excited to enjoy some time swimming, upon arrival, we noticed there were no towels available on the shelves. Before we got in the pool, I approached the front desk and spoke with a female agent about our need for towels. She kindly assured me that they would be brought to the pool shortly. After 30 minutes of waiting and still no towels, my son, who was already wet, offered to go back to the front desk to follow up on our request. I appreciate that he took the initiative, but it was frustrating for both of us to have chase after something so simple. When he finally received the towels and returned to the pool. I felt quite disappointed with how the situation was handled. Additionally, I noticed that the bathroom in our hotel room wasn't as clean as we would have hoped. Dust was collected near the upper walls, and the vent was quite dusty as well. I recorded a video to bring this to the attention of the front desk manager before we left, as I believe it is important for the hotel to be aware of these issues. Overall, our experience during this stay did not meet our expectations, and I truly hope the hotel can improve its customer service and housekeeping to ensure that future guests have a more enjoyable visit.

We chose this hotel based on the high ratings posted on Hotels.com. However, when we arrived we noticed several stains on the carpet (which also had a hole in it). We also found many strands of hair in the bathroom that clearly wasn't cleaned properly. (disgusting!). The bar was not open for some reason-- staff did not provide an explanation. The hallways were a complete mess as well. For the price charged, we would recommend NOT staying at this hotel.

I didn't receive any information from the front desk staff when I arrived. I had checked in online, so was only given my keys. I didn't have the option to use my phone as a key. No info about breakfast, the bar, the pool, or even where the elevators were. I didn't even realize that there was breakfast until I happened to walk through when I was checking out. I liked the large bottles of shampoo, conditioner, and body wash. Good quality products. The location of the stainless steel shower fixture was...interesting. It was at waist height and on the opposite side of where you stand. The room was certainly roomy and comfortable; however, it seemed a bit stale, like nobody had been in there for a while and while it had been cleaned (I think they missed the shower), that it just hadn't been recently. The fridge was VERY loud and I eventually just shifted it off.

This is a nice new facility, the room was very clean, the staff were very courteous and helpful

Very Clean

Clean spacious and comfortable room.

Very clean hotel

I’ve stayed at this hotel several times in the past and was very disappointed with my stay this time. The room I was given was not what I would consider properly cleaned. There was a clear lack of attention to detail on the part of the housekeeping staff. The kitchen area was not properly cleaned and the room could use a proper deep cleaning.

The property is very nice, and front desk staff were great. But why are your beds so hard? I didn’t sleep well any of the nights I was there.

The Residence Inn is a great place to stay for a short or long stay. It's like a fully equipped condo.

The suite is very nice, with a small kitchen and a convenient desk area for working. The beds are extremely comfortable, and the shower has great water pressure. There’s also a relaxing outdoor area with a fire pit, along with basketball courts to shoot around in. The hotel has a pool and workout room as well—although I didn’t use them, they both looked nice. Overall, it’s a very comfortable stay, and the location is convenient to many areas in Milwaukee, including the hospitals.

Amenities were good. Poor layout of hotel itself. Pool was cold and beds are hard. Bathroom in room was nice and breakfast was great. Very disappointed in one of the 3 rooms that had been booked for our group was canceled just prior to us arriving. Not sure how that happens when it was booked 3 months ago. Poor customer service to correct the situation…

Nicely laid out rooms. Great to have a kitchenette. Good location.

New, centrally located property. Spacious rooms. Actually wish was staying longer to enjoy.

The room was smaller than expected. Thankfully my husband didn't need to use his walker while we were there because there was no room for him to move around with it.

Clean spacious and comfortable room.

The hotel is updated, clean and very nice. Fantastic breakfast. Only issue we had is its very loud. Walls are thin and when people enter and exit thier rooms the reverberation makes it sound like someone is trying to enter tour room. Was unsettling at first bjt then we got used to it. The place was so nice we would look past that and stay again

The property is well-managed, the breakfast was great for the price, and the gym facility was very convenient and well-equipped. I rated it four stars because our toaster did not work, it was very easy to hear our neighbors moving furniture all night, and our fridge was not on when we came in. We had to have the breaker switch flipped twice, and ended up having to dispose of our night one dinner because the fridge still wasn’t cold enough for our food. Other than that, I liked the studio format which allowed us dishes, a full fridge, and sink, dishwasher, and stovetop to prepare food. The location is also very quiet, with the hospital and butterfly preserve being the only places directly adjacent to the property. It was also very close to the center of Wauwatosa village, which we certainly appreciated. Finally, the staff was very professional and provided us with blankets as soon as we needed them. Thank you for a wonderful stay!

Pool was shut down, we asked for extra pillows. The front desk rolled his eyes at us

All the staff was friendly and helpful. The breakfast was amazing and well maintained. The pool and work area was exceptionally and clean and well stocked with towels. The room was nearly perfect. I did not need the dishwasher but if you needed it, it did not work/was installed improperly can't see the bottom because the counter is in the way. Cook top, microwave, and refrigerator were spotless on arrival and worked well. Great supply of hot water. Beds were comfortable. Housekeeping was wonderful.

The staff were beyond helpful and friendly would recommend staying here to anyone going to Milwaukee.

I didn't receive any information from the front desk staff when I arrived. I had checked in online, so was only given my keys. I didn't have the option to use my phone as a key. No info about breakfast, the bar, the pool, or even where the elevators were. I didn't even realize that there was breakfast until I happened to walk through when I was checking out. I liked the large bottles of shampoo, conditioner, and body wash. Good quality products. The location of the stainless steel shower fixture was...interesting. It was at waist height and on the opposite side of where you stand. The room was certainly roomy and comfortable; however, it seemed a bit stale, like nobody had been in there for a while and while it had been cleaned (I think they missed the shower), that it just hadn't been recently. The fridge was VERY loud and I eventually just shifted it off.

Very friendl and helpful staff!! Easy and convenient to get to.

Great breakfast, nice market area for drinks and snacks. Staff was super friendly and helpful. Room was clean and comfortable. The chocolate WI on check in was a nice perk!

One Front Desk personnel was not very accommodating.

Smooth check in even after midnight .checkout .smooth as well. Friendly staff . Breakfast options are good

We chose this location due to its proximity to the Foredert hospital across the street as we rushed up due to a family medical emergency. The property is new and the staff was very accommodating. Not only were they flexible in helping us add a day to our stay due to rushed planning on our part but there were 2 literal blizzards while we were there. They kept the parking lot plowed and navigable and the staff was addressing shoveling and snow control for the entrance. The heat worked well and we wanted for nothing. Not only is this location close to the medical facilities but it is also close to shopping/groceries and local dining so that we could get supplies for our kitchenette. They were very responsive to our needs and assisted us during a very difficult time.

Flawless check-in 😊

The suite is very nice, with a small kitchen and a convenient desk area for working. The beds are extremely comfortable, and the shower has great water pressure. There’s also a relaxing outdoor area with a fire pit, along with basketball courts to shoot around in. The hotel has a pool and workout room as well—although I didn’t use them, they both looked nice. Overall, it’s a very comfortable stay, and the location is convenient to many areas in Milwaukee, including the hospitals.

We were here for the Brewers Games and this hotel was very convenient. We were very happy with this hotel in all other areas, as well. We'll be back.

I liked it was safe and next to hospital for my son. I liked that it was quiet.

I love the location- though my gps through me off for about 15 minutes. It’s the center of everything to get to other places in town quickly. Suggestions of where to eat were awesome and rated by others who stayed. I’ll be back on my next visit. Friendly front desk at all times.

New, centrally located property. Spacious rooms. Actually wish was staying longer to enjoy.

Adjacent to beautiful parks. Very quiet area especially being so close to major highways. Complementary breakfast was very good. Easy and quick access to dining, zoo and other attractions. Very well kept property.

Newer building. Clean updated but very peculiarly isolated with empty fields and parking d

Very friendl and helpful staff!! Easy and convenient to get to.

Close to hospital, clean and quiet.

The property is well-managed, the breakfast was great for the price, and the gym facility was very convenient and well-equipped. I rated it four stars because our toaster did not work, it was very easy to hear our neighbors moving furniture all night, and our fridge was not on when we came in. We had to have the breaker switch flipped twice, and ended up having to dispose of our night one dinner because the fridge still wasn’t cold enough for our food. Other than that, I liked the studio format which allowed us dishes, a full fridge, and sink, dishwasher, and stovetop to prepare food. The location is also very quiet, with the hospital and butterfly preserve being the only places directly adjacent to the property. It was also very close to the center of Wauwatosa village, which we certainly appreciated. Finally, the staff was very professional and provided us with blankets as soon as we needed them. Thank you for a wonderful stay!

Hotel was nice and clean, but the breakfast was way below standard. A Holiday Inn Express would've been better. The lady working the bar at night was great!

We stay in this hotel every year during our visit to Milwaukee. Year after year we are noticing its deterioration. Worse breakfast, poor service, rooms and common areas not very clean.

The front desk staff was friendly and went above and beyond. The room was spacious and comfortable. The breakfast was very good. Definitely would recommend

All the staff was friendly and helpful. The breakfast was amazing and well maintained. The pool and work area was exceptionally and clean and well stocked with towels. The room was nearly perfect. I did not need the dishwasher but if you needed it, it did not work/was installed improperly can't see the bottom because the counter is in the way. Cook top, microwave, and refrigerator were spotless on arrival and worked well. Great supply of hot water. Beds were comfortable. Housekeeping was wonderful.

We chose this hotel based on the high ratings posted on Hotels.com. However, when we arrived we noticed several stains on the carpet (which also had a hole in it). We also found many strands of hair in the bathroom that clearly wasn't cleaned properly. (disgusting!). The bar was not open for some reason-- staff did not provide an explanation. The hallways were a complete mess as well. For the price charged, we would recommend NOT staying at this hotel.

Adjacent to beautiful parks. Very quiet area especially being so close to major highways. Complementary breakfast was very good. Easy and quick access to dining, zoo and other attractions. Very well kept property.

I think we were in a disability enabled room. The shower had only a partial door so the bathroom got pretty wet when we showered. The mattress and pillows were extremely comfortable. Breakfast was outstanding. I really liked this hotel!

Great breakfast, nice market area for drinks and snacks. Staff was super friendly and helpful. Room was clean and comfortable. The chocolate WI on check in was a nice perk!

We stay here quite often. And absolutely love it. Breakfast is free and the coffee is pretty good. And the staff is always wonderful. Thank you

Smooth check in even after midnight .checkout .smooth as well. Friendly staff . Breakfast options are good