My family reserved this property for 10 days in Aug23. The property was not as described, the house when we checked in was dangerous and filthy. We reported the issues & allowed the host 2 days to address them, he didn't nor did he offer us alternative accommodation so we vacated. Host admitted property had not been cleaned. My main concern was the family bathroom; broken tiles with sharp edges & only a hot water feed to the bath with taps positioned at child height (we have a young child, declared at the time of booking). Based on my complaints the host commissioned an independent report which at his own admission highlighted several more issues than I'd raised (I dread to think). After being extremely rude, defensive & unprofessional the host wrote to me offering me a full refund. 7 months later I AM STILL WAITING TO BE REFUNDED. Vrbo have been beyond useless throughout and I'm out of pocket by thousands! The host resorted to blackmail. He said he'd only process the refund IF I didn’t leave a review. I refuse to be silenced in the hope that I can spare another family going through such an awful experience. We booked the property based on its positive reviews, now I know that Vrbo reviews cannot be trusted! I reported the blackmail to Vrbo, instead of assisting me they told me not to leave a review if I wanted my money back?! The property is still being marketed on Vrbo, it's disgraceful. It ruined our precious family vacation & caused stress ever since. AVOID!!
My family reserved this property for 10 days in Aug23. The property was not as described, the house when we checked in was dangerous and filthy. We reported the issues & allowed the host 2 days to address them, he didn't nor did he offer us alternative accommodation so we vacated. Host admitted property had not been cleaned. My main concern was the family bathroom; broken tiles with sharp edges & only a hot water feed to the bath with taps positioned at child height (we have a young child, declared at the time of booking). Based on my complaints the host commissioned an independent report which at his own admission highlighted several more issues than I'd raised (I dread to think). After being extremely rude, defensive & unprofessional the host wrote to me offering me a full refund. 7 months later I AM STILL WAITING TO BE REFUNDED. Vrbo have been beyond useless throughout and I'm out of pocket by thousands! The host resorted to blackmail. He said he'd only process the refund IF I didn’t leave a review. I refuse to be silenced in the hope that I can spare another family going through such an awful experience. We booked the property based on its positive reviews, now I know that Vrbo reviews cannot be trusted! I reported the blackmail to Vrbo, instead of assisting me they told me not to leave a review if I wanted my money back?! The property is still being marketed on Vrbo, it's disgraceful. It ruined our precious family vacation & caused stress ever since. AVOID!!