Name: Hampton Inn & Suites Dallas-The Colony, TX
Address: 3650 Plano Parkway, The Colony, Texas, United States of America, Dallas (and vicinity), Denton County, US
Price range: $99–$171 per night
Rating: 8.65

What guests think

Reviews of Hampton Inn & Suites Dallas-The Colony, TX consistently praise its convenient location near Grandscape and attractions, spacious rooms, and especially friendly front-desk staff, while noting some maintenance hiccups and occasional housekeeping or check-in issues.

Cleanliness is frequently rated very good, though a few guests reported dirty or smelly areas and inconsistent room readiness. Facilities draw mixed feedback: the indoor pool and gym are appreciated but some found the pool cold or dirty, and elevator outages plus a small parking fee annoyed a few. Overall, expect a convenient base with welcoming service and roomy accommodations, with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities get mixed feedback: the indoor pool and gym are appreciated, but some found the pool cold or dirty, an elevator was down at times, and there’s a small parking fee.

Related guest reviews

6

RANDY

May 31, 2023

·

Stayed 3 nights

Service was not good. There 3 nights and room was never cleaned, even after asked it to be cleaned. We requested towels one morning, but never received them and after all day had to go get towels from front desk. Elevator was down part of day and had to use stairs.

6

Ron

May 26, 2025

·

Stayed 1 night

All of the staff were top notch and a pleasure to interact with. However, only one elevator works, no a/c in the hallways, no microwave in the room, only one towel, breakfast was poor (even for a hotel), blackout shades were definitely not blackouts and didn’t even cover whole window, had to reactivate our room key every time we came back in and the remote key was always in the “requested” mode. Holliday weekend and one guy was covering everything, he was wonderful and very friendly but there was a long line of people needing help.

6

Jacqueline

Feb 19, 2024

·

Stayed 2 nights

We booked this place mainly for the amenities including the pool and gym. The gym was shut down our entire stay and the pool was dirty with dirty towels everywhere. It was in great location and the hot breakfast was good.

10

Taylor

May 18, 2025

·

Stayed 2 nights

Angel gave great service. She called our room to check about our A/C since we had an issue with it upon arrival. Loved the check out time being 12pm. The policy was super easy to bring our pup with us. The gym was nice, good for basic workout. Pool was cool that it was indoors, but 1st floor smelled like chlorine because of it. Wish the pool hrs were the same as the gym hrs.

6

Travis

Aug 27, 2025

·

Stayed 1 night

$5 just to park at motel. Should be included in room price like industry standard. Motel generally needs some maintenance. Solid 3.5

8

jean

Jul 7, 2024

·

Stayed 4 nights

The room was nice and large. Great bed. Used the pool, it was filthy. Very long hairs floating and submerged in the water. A large pile of dirt and sand at the bottom. Poolside shower broken.

6

LaFaith

Jan 25, 2023

·

Stayed 1 night

Had a 4th floor room, large suite style room. Seems like they were painting and remodeling. Blue tape were in the halls around the borders. Bathroom shower walls were not as clean, the bathroom sink fixtures were loose and not complete attached. AC made weird loud noises..TV Is not a smart tv so can’t sign into Netflix or Hulu. Pool was not as clean and smelled strongly of chlorine… The area is nice and lots of great restaurants and conveniences, but I will be staying at Homewood for now on w/ a ceiling fan, cleanliness and better amenities & tv options

10

ANIL HASSANALI

Sep 3, 2025

·

Stayed 5 nights

Everything was great. The breakfast could have had a better variety. Rooms had no safes which was disappointing. The gym was good a d the kids seemed to enjoy the swimming pool.

10

Loren

Jun 26, 2025

·

Stayed 2 nights

I loved the heated pool, cleanliness of the room and the breakfast. Lisa at the front desk was awesome. I did have a slight issue with the first room and she resolved the issue within a few minutes (by the time I went to my car and came back issue was resolved).

10

Rebecca

May 9, 2024

·

We enjoyed our stay and this hotel was very clean, employees were all very friendly. Our only complaint was that the pool was too cold to swim in, as an indoor pool, I would have thought it would be warmer.

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Cleanliness

Many guests reported clean rooms and common areas, but several noted lapses such as dirty or smelly rooms, leftover items, mildew/rust, or a room not cleaned before check-in.

Related guest reviews

10

Erica

May 19, 2024

·

Stayed 2 nights

Clean and well maintained

8

kimberly

May 29, 2023

·

Stayed 2 nights

The front desk staff were always very friendly and accommodating. The elevator was a little slow and the floor bell annoying. The couch in our guest room was worn and the shower had a lot of rust and mildew.

8

Tommy

May 10, 2025

·

Stayed 2 nights

Couch and chairs really dirty . There were socks left under the desk from previous guests personal soap and hygiene stuff left behind. I saw the girls cleaning few rooms next To me and they were not changing comforters. Staff for check in where super awesome/ best customer service. Dirtiest room I have ever experienced. Very disappointed. I don’t usually leave comments but it was bad.

8

Dmitriy

Dec 2, 2024

·

Stayed 4 nights

Great helpful staff, good north location, but not the best for cleanliness.

10

Becky

Sep 21, 2025

·

Stayed 1 night

The room was very clean, staff friendly and helpful. Very enjoyable stay.

6

Elizabeth

Jan 19, 2025

·

Stayed 1 night

First room they gave us had not been cleaned

6

Patricia

Oct 23, 2023

·

Stayed 2 nights

The bathroom and hallway smelled like sewage and the door on the bathroom would jam up and couldn’t be opened unless someone outside the room opened it. I spoke to the front desk and they told me that is the way the door works. I also asked for someone to come check on the smell from the bathroom, but no one ever did. For these reasons I wouldn’t recommend this hotel.

2

Harlee

Mar 21, 2025

·

Stayed 1 night

Our experience was horrible, they didn’t get our rooms like they were supposed to so we had to change, the rooms they put us in were smelly and disgusting and everything was sticky to the touch. Found used bandaids in the window that my kid tried to play in.

10

Teresa L

May 8, 2023

·

Stayed 3 nights

Clean an well kept. Breakfast was good, convenient and kept tidy

10

Bailee

Oct 24, 2024

·

Stayed 1 night

We had a great stay! The room was very clean and the staff was friendly!

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Rooms

Rooms are frequently described as spacious and comfortable. Some report hard or lumpy mattresses, thin walls or street noise, and in-room issues with A/C or heat, weak water pressure, or TV/shade problems.

Related guest reviews

6

Natalie

Jun 26, 2025

·

Stayed 2 nights

We enjoyed the breakfast, good variety. We thought that the lobby decor was unique and great for photo ops. The location was also a plus, very centrally located to many activities, restaurants, and entertainment. Friendly staff! Our room was a little warm and the front desk came to reset the thermostat. Room never really cooled off. Fridge was unplugged. And the tv wouldn’t turn on with or without the remote. Room was clean and bed was pretty comfy. Also, the blackout shade did its job!

8

Deanna

Nov 3, 2025

·

Stayed 2 nights

The beds were super hard.Need to get a temper penique or do something different with your mattresses. The door kept sticking every time we tried to go in.And out and our water faucet didn't have great pressure.In this bathroom

8

Brittany

Nov 24, 2025

·

Stayed 1 night

Room was really spacious and staff was friendly. Closest hotel to the COSM / Grandscapes

10

James

May 16, 2024

·

Stayed 2 nights

Very spacious! Comfortable bed! You can heart the outside traffic if you have a room by the street! Nice staff and friendly staff!

10

keith

Feb 23, 2025

·

Stayed 1 night

Very nice spacious clean rooms! Loved it!

6

Michael

Nov 11, 2023

·

Stayed 2 nights

The walls were incredibly thin. There was someone snoring next door to us ALL NIGHT LONG and we could hear it for hours. Slept terrible. There were also dog barking early for a long time. The hotel needs to work on sound proofing. We won’t stay here again for that reason.

10

Gail

Apr 15, 2024

·

Stayed 2 nights

Excellent place to stay. Our room was spacious, bed was very comfortable, breakfast was good.

6

Marsha & Tim

Sep 13, 2024

·

Stayed 1 night

Overall we were pleased except for the bed. It was very uncomfortable and lumpy. We did have an issue with the AC but Omarr came and replaced batteries in thermostat then all was good. He’s a great asset for your property. Very professional and friendly.

10

Jamie

Jul 29, 2024

·

Stayed 1 night

The room was bigger than I thought it was going to be. Very nice

10

Josiah

Aug 10, 2025

·

Stayed 1 night

Great location near Grandscape with lots to do. Room was spacious and the hotel was well kept.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with occasional early check-ins and quick problem solving. However, some guests experienced long waits or understaffing, overbooking or room-type mix-ups, and inconsistent housekeeping response.

Related guest reviews

10

Xianqiao

Sep 7, 2025

·

Stayed 1 night

The front desk manager on duty on Sep 6 provided exemplary customer service. Everything was clean and great!

8

Kellie

Feb 17, 2025

·

Stayed 1 night

Check in was a nightmare. Waiting 25 min for the front desk clerk to come back to his position, this was at 4:30pm.

6

RANDY

May 31, 2023

·

Stayed 3 nights

Service was not good. There 3 nights and room was never cleaned, even after asked it to be cleaned. We requested towels one morning, but never received them and after all day had to go get towels from front desk. Elevator was down part of day and had to use stairs.

10

Cheryl

Jan 20, 2025

·

Stayed 1 night

We arrived early and staff allowed early check in. The room initially had not been cleaned yes, so she apologized and upgraded us to another room!

2

Amy

Mar 22, 2025

·

Stayed 1 night

The hotel was overbooked and our room was given away. We were given a smaller room, some snacks and water.

4

Joseph

Mar 24, 2025

·

Stayed 1 night

I requested an accessible room as I am a leg amputee and need it to take a shower. Unfortunately depsite the price of this room is higher than a regular room, I was told it had been given away by the time I checked in.

10

Loren

Jun 26, 2025

·

Stayed 2 nights

I loved the heated pool, cleanliness of the room and the breakfast. Lisa at the front desk was awesome. I did have a slight issue with the first room and she resolved the issue within a few minutes (by the time I went to my car and came back issue was resolved).

10

patricia

Apr 20, 2025

·

Stayed 1 night

Angel at the front desk was awesome. She was so helpful and kind. Gave us great recommendations and was very friendly.

6

Coby

Nov 19, 2023

·

Stayed 1 night

Omar was very friendly and eager to assist. It took 30 minutes to check in as he was the only one helping people. Another staff member was also at the desk, but didn’t help. New TV in the room. We had sound but no audio last night. Omar was able to fix it then. This morning, the TV continued to turn off when “Live TV” was selected. The hand-held shower faucet also didn’t work. It just trickled.

10

Robert Asif

Jul 30, 2023

·

Stayed 4 nights

Amazing service!!

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Location

Location is a consistent highlight near Grandscape, restaurants, and shopping, with easy access around The Colony/Frisco. Several guests found many places walkable or a short drive.

Related guest reviews

10

Deanna

Oct 17, 2025

·

Stayed 3 nights

This was a very nice place to stay close to shoping, activities, and food. Room wax comfortable.

10

KayCee

Feb 27, 2023

·

Stayed 1 night

We were just there for a quick over night trip. The location is great, it was clean. All-in-all, it was perfect for our needs.

8

Brittany

Nov 24, 2025

·

Stayed 1 night

Room was really spacious and staff was friendly. Closest hotel to the COSM / Grandscapes

10

Yelitza

Mar 7, 2025

·

Stayed 2 nights

This was conveniently located for our needs, plenty of room for parking and the food options are Great! Highly recommend

10

Marsha & Tim

Jul 13, 2025

·

Stayed 2 nights

Great location

10

Charlotte

Sep 22, 2023

·

Stayed 2 nights

There were several awesome restaurants within a minute walk!! Close to parkway for easy access and travel. Close to awesome Nebraska furniture store.

10

Marsha & Tim

Jul 8, 2025

·

Stayed 1 night

Great location for what we were in town for. Near our family as well as the shopping and some cool attractions.

10

Andre

Sep 3, 2025

·

Stayed 1 night

Convenient location, not far from airport.

10

Josiah

Aug 10, 2025

·

Stayed 1 night

Great location near Grandscape with lots to do. Room was spacious and the hotel was well kept.

10

Robbie

Jan 6, 2024

·

Stayed 1 night

The property was close to Frisco and shopping. A ton of restaurants in and around Grandscape was a plus.

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Dining

Breakfast is often praised for quality and options, with some calling it excellent. A few guests found it average or wanted more variety.

Related guest reviews

10

Fargo

Jun 5, 2023

·

Stayed 4 nights

I had a great stay! The room was very nice and clean. Breakfast was delicious each day, especially loved the Texas Cinnamon Roll Waffles! Super cute! The staff was also great and super helpful! I'd choose this hotel again 🙂

6

Ron

May 26, 2025

·

Stayed 1 night

All of the staff were top notch and a pleasure to interact with. However, only one elevator works, no a/c in the hallways, no microwave in the room, only one towel, breakfast was poor (even for a hotel), blackout shades were definitely not blackouts and didn’t even cover whole window, had to reactivate our room key every time we came back in and the remote key was always in the “requested” mode. Holliday weekend and one guy was covering everything, he was wonderful and very friendly but there was a long line of people needing help.

10

Janet

Jul 13, 2023

·

Stayed 3 nights

We travel a lot --- and this hotel exceeded our expectations. Reception, cleanliness, room, etc were all great. But we really appreciated the morning breakfast. Everything was exceptionally clean, well-stocked, and good quality. Pretty much standard fare, but the attendant took extra care to make it a good experience. We appreciate this!

10

Chrissy

Dec 2, 2023

·

Stayed 2 nights

Breakfast was delicious. Beds were comfortable. The hotel was clean and was in a great location. Only thing was there was not good water pressure in shower and sink but that was tolerable. Everything else was great. Been a heated pool.

10

Gail

Apr 15, 2024

·

Stayed 2 nights

Excellent place to stay. Our room was spacious, bed was very comfortable, breakfast was good.

10

Abdon

Mar 28, 2025

·

Stayed 2 nights

Amazing for a vacation spot, the breakfast was excellent, and the location was perfect for exploring the surrounding businesses. Everything was within walking distance, if I really felt like walking.

10

Willow

Feb 16, 2025

·

Stayed 1 night

This was a great place! Convenient location, clean, kind staff, and THE BEST breakfast bar I've had at a hotel. Our kids loved being able to stack their waffles with ALL the things. Its close to andretti, top golf, lots of shopping, etc. I will be staying here again.

10

Wayne

Jan 31, 2024

·

Stayed 2 nights

The Staff was all great. Breakfast was very adequate with many options. Will definitely stay again.

10

ANIL HASSANALI

Sep 3, 2025

·

Stayed 5 nights

Everything was great. The breakfast could have had a better variety. Rooms had no safes which was disappointing. The gym was good a d the kids seemed to enjoy the swimming pool.

10

Teresa L

May 8, 2023

·

Stayed 3 nights

Clean an well kept. Breakfast was good, convenient and kept tidy

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Month	Average price
January	$101
February	$113
March	$122
April	$129
May	$119
June	$141
July	$125
August	$102
September	$114
October	$119
November	$106
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $148	10 $137	11 $118	12 $121
13 $125	14 $125	15 $117	16 $117	17 $108	18 $128	19 $140
20 $99	21 $108	22 $124	23 $118	24 $108	25 $109	26 $113
27 $99	28 $109	29 $118	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $118	3 $122
4 $100	5 $109	6 $118	7 $118	8 $109	9 $160	10 $171
11 $109	12 $116	13 $122	14 $140	15 $140	16 $154	17 $139
18 $113	19 $109	20 $119	21 $118	22 $109	23 $139	24 $131
25 $100	26 $128	27 $128	28 $128	29 $109	30 $114	31 $109

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Monthly average prices

About this property

Location

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What guests think

Property Policies

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FAQs about Hampton Inn & Suites Dallas-The Colony, TX

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