Name: Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG
Address: 1120 Suemac Road, Northwest, Jacksonville, Florida, United States of America, Jacksonville, Duval County, US
Price range: $125–$188 per night
Rating: 8.98

What guests think

At Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG, guests praise the friendly staff, clean rooms, and convenient interstate access, though some note less appealing surroundings and occasional maintenance or noise issues.

Many reviews compliment the tasty, varied breakfast, with several calling out the cinnamon rolls. Rooms are comfortable and modern with quiet stays reported, though some guests missed streaming on older TVs and a few noted spotty Wi-Fi. Expect a service-forward, reliable stop suited to road trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool cleanliness has varied across visits, though it was noted clean recently.

Related guest reviews

6

Michael

Apr 12, 2024

·

Stayed 2 nights

The front desk staff was wonderful and got me checked in smoothly. Room was clean and the bed was comfortable. Breakfast was good with a lot of variety. Why three stars? I’ve seen cleaner pools in Haiti. Looks like it’s been a while since it’s been cleaned. Pancake maker was broke. My main light in my room was not working. Came down at 6 am and had an employee sleeping on the couch with a blanket.

10

Rex

Mar 18, 2023

·

Stayed 1 night

It was a very nice hotel, and the staff was excellent. Everything was sparkling clean. I loved receiving the complimentary beer after the long travel we had. It was right on time! The only thing I could complain about was the only ice maker is on the lowest floor at the end of the hallway. I'm sure they will get it taken care of because I can see where an ice machine used to be on the floor we were on.

10

Katherine

Mar 5, 2023

·

Stayed 1 night

Front desk staff person was very friendly ! One elevator is out of service and the other is super slow. Everything else is fine!

10

Donna

Apr 28, 2023

·

Stayed 1 night

Stayed here for an overnight and to ride on the Jacksonville-Baldwin rail trail. Motel was very nice and modern. Close to the interstate. Offered us beer or water at check-in. Breakfast was huge. Loved the cinnamon rolls. Easy check-in and parking Motel is only about 5-10 minute drive to the rail trail. This trail was very nice. Goes through neighborhoods and farm land. We started at the Jacksonville end but didn't make it all the way to Baldwin. Trail parking was plentiful. We ate lunch at a vegan restaurant in Jacksonville called The Walrus. From the outside we weren't sure about it but checked it out and loved the food. All sandwiches were vegan and both of the sandwiches we got were delicious. Well worth the short drive from the motel if you're vegan/vegetarian or even if you're not. We enjoyed our stop over in Jacksonville

10

Audrey

May 5, 2024

·

Stayed 1 night

Staff was super friendly and efficient! The hotel is like new.

10

Thomas J

Jan 1, 2024

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Stayed 1 night

The staff from the time we checked in until the time we checked out were very nice and upbeat. It's such a pleasure to see individuals who are actually thankful for their job and enjoy trying to make your stay as easy as possible and not overly priced. I just wish the pool had been heated as it's outside and it was cold outside. Otherwise it was nice and quiet and comfortable.

10

Syble

Jun 3, 2024

·

Stayed 4 nights

I frequently stay at this hotel. In the past, my biggest disappointment was that the pool was always dirty. I was happy to note that the pool was clean this time. The only other improvement I would like to see would be access to Netflix and Prime on the television.

10

Katie

Apr 12, 2023

·

Stayed 1 night

Anne at the front desk at checkin was very friendly. The breakfast selection was great. Clean rooms and facilities.

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Cleanliness

Property and rooms are generally very clean, with housekeeping reliable. Some stays report maintenance or hygiene issues such as weak water pressure or hot water delays, AC problems, and occasional odors or unclean spots.

Related guest reviews

8

Ellyn

Jul 2, 2024

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Stayed 1 night

AC NEVER cooled down, hallways were warm too, shower water pressure very weak

10

Jane

Jan 3, 2025

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Stayed 2 nights

The property was great! Clean room and hotel. Excellent service.

6

Elizabeth

Apr 22, 2025

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Stayed 1 night

The hotel and it's staff was great the only downside was the broken ac and it didnt get cooler than 72 degrees in our room. We did not mention u til until the next morning since my husband was sick and did not want to move rooms or have someone in our room to fix it. The location of the hotel is fantastic and we would visit again for sure!

8

Rose

Dec 3, 2025

·

Stayed 2 nights

No, the floor was not clean.

8

Charles

Mar 27, 2025

·

Stayed 1 night

Everything about my stay here was excellent, however the only thing I was really let down about was the shower. It was a very clean shower and the water was hot but the water pressure was almost nonexistent. It may have been due to being on 4th floor but was let down by that. With that said literally nothing else was a negative experience. The staff were very professional and friendly and made me feel welcomed. If I’m in the area I’ll be staying here again.

10

Lori

Nov 30, 2025

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Stayed 1 night

Wonderful staff, clean and quiet rooms

10

Patricia

Mar 17, 2025

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Stayed 2 nights

Nice place, clean, looks new. Nice people working in.

8

frances

Jul 13, 2025

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Stayed 2 nights

Everyone was great , room very clean only issue water pressure in our room was not good

6

Ilianecxy

Mar 16, 2025

·

Stayed 1 night

I didn’t like the area. Smelly rooms.

8

Geoff

Feb 15, 2024

·

Stayed 3 nights

Broken in-room coffee maker. Poor water temp and pressure in shower. Noisy air conditioner.

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Rooms

Rooms are comfortable and modern, often quiet, with comfy beds and useful features like blackout shades, fridges, and microwaves. Some found rooms small, noted older TVs without streaming and spotty Wi-Fi, and reported occasional noise from AC or motorcycles.

Related guest reviews

8

Sarah

Apr 6, 2025

·

Stayed 1 night

We really enjoyed our stay! The staff was exceptionally friendly, right down to the janitor. It was clean & affordable. A note for the staff - we struggled to get enough hot water, and the WiFi wasn’t working in our room. We didn’t ask for help so I didn’t expect it to be fixed, just FYI. :) I would definitely stay again for how nice everyone was and how clean the entire property is. Thank you!

10

Deborah

Mar 17, 2025

·

Stayed 1 night

Felt safe albeit a little rundown in neighborhood. Great location off highway however. Really great check in staff, good recommendation for dinner. Comfiest bed ever!

10

Erika

May 18, 2024

·

Stayed 1 night

Friendly staff comfortable rooms beds are like sleeping on clouds

8

JOHN

Mar 8, 2023

·

Stayed 1 night

Brand new hotel with comfortable mattresses and nice rooms. Small rooms but clean and nice. Highway is a bit noisy.

4

Maja

Oct 20, 2024

·

Stayed 2 nights

Staff during check in process was unprofessional. Rooms small…booked a suite and the room is just a regular room.

10

Sheryl

Dec 25, 2022

·

Stayed 1 night

Amazing. Our room was clean and comfortable…appears to have been updated…the walk-in shower was a bonus…bed was very comfortable… we will be staying there again

8

Charlotte

Nov 11, 2024

·

Stayed 1 night

The staff is outstanding! The front desk lady was so helpful Saturday November 9th, 2024. Appreciated the hospitality! Unfortunately the hotel is very loud with guests motorcycles at night and too early morning. We were on the fourth and heard it very clear, with the kids in the next room as well. Otherwise great breakfast and clean hotel.

10

Syble

Jun 3, 2024

·

Stayed 4 nights

I frequently stay at this hotel. In the past, my biggest disappointment was that the pool was always dirty. I was happy to note that the pool was clean this time. The only other improvement I would like to see would be access to Netflix and Prime on the television.

8

Wanda

Nov 5, 2024

·

Stayed 3 nights

The property, staff and food were all great; however, the TV's needs to be updated. The TV's are older so no streaming options. The remotes were old,,,, Overall, it was a good stay!

10

Robyn

Mar 23, 2024

·

Stayed 1 night

Our room was so well laid out. Loved the little counter coming in the door. Perfect for key and purse to grab on way out. Loved the bottle of soap and shampoo in the bathroom and the little night light on the electrical outlet. The room had a closet plus hooks for jackets, etc. Convenient charging plugs next to bed and near TV. Window shades were fantastic. Total blackout and also a soft filter shade. Room included frig and microwave. Breakfast is included and was very good including eggs, bacon, waffles, and much more. Would definitely choose this hotel again.

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Service

Staff are consistently praised as friendly, accommodating, and efficient, with smooth check-in and helpful gestures like returning lost items. A few reports cite unprofessional behavior or slow follow-up.

Related guest reviews

10

Adam

Mar 16, 2025

·

Stayed 1 night

Great stay from start to finish. Check in was easy and quick, the room was clean, and the breakfast was excellent. All employees were welcoming and kind.

10

Estella

Jan 26, 2023

·

Stayed 1 night

Very nice stay. Staff & service was excellent

10

Robert

Aug 21, 2025

·

Stayed 1 night

Wonderful service from a friendly staff.

4

Maja

Oct 20, 2024

·

Stayed 2 nights

Staff during check in process was unprofessional. Rooms small…booked a suite and the room is just a regular room.

10

Kenneth

Apr 5, 2024

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Stayed 1 night

Really a great place but my sister-in-law’s room had a broken toilet handle and it did not flush. She called downstairs and no one ever got back with her.

10

Erika

Jun 22, 2025

·

Stayed 1 night

Staff is always friendly and helpful.

10

Carlton

May 10, 2025

·

Stayed 1 night

Staff team is amazing, all of our requests were met. They greeted us with smiles and very warm , positive and professional attitudes. If ever we're in the area again, yes we would book our stay with them, as well as recommendations to others. Thank you.

10

Dan

Feb 4, 2024

·

Stayed 1 night

Accomadating staff. I have issues with my fee5 and was using a cane. The staff saw this and worked with me to get a room close to where I was parked to minimize my walking.

10

Igor

Oct 16, 2025

·

Stayed 1 night

Friendly and Courteous front desk staff.

10

Crystal

Dec 7, 2025

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Stayed 1 night

My room was almost as though I was at one of those fancy hotels on the Las Vegas strip. For the price that I paid and the stellar service that I received was nothing short of amazing, I will be revisiting soon.

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Location

Right off I-10/I-295 with easy access and restaurants nearby; several mention short drives to the cruise port and rail trail. The surrounding area feels industrial or less appealing to some, with occasional highway noise.

Related guest reviews

10

Jenny

May 11, 2025

·

Stayed 1 night

I like the fact that restaurants were within walking distance.

10

Paul

Jun 19, 2025

·

Stayed 1 night

Modern property located right off of the expressway. The hotels close to the cruise ports were booked so we eent with this one which was an easy 20 minute drive to the port. Staff was friendly, room was nice and clean. Breakfast was great and once again the staff went out of their way to speak and make sure you had everything you need. Will definitely choose this place again.

8

JOHN

Mar 8, 2023

·

Stayed 1 night

Brand new hotel with comfortable mattresses and nice rooms. Small rooms but clean and nice. Highway is a bit noisy.

10

Nancy

Jan 2, 2024

·

Stayed 2 nights

The room was comfortable and very quiet. We stayed 2 nights and was surprised to have our room cleaned daily. Breakfast was good especially the cinnamon rolls! Area was a little concerning with security guards at Zagsby’s to walk employees out to cars and schizophrenic lady causing a scene to Burger King. Both within walking distance.

10

Ingrid

Jul 3, 2024

·

Stayed 1 night

It was easy to get to off interstate

10

Donna

Apr 28, 2023

·

Stayed 1 night

Stayed here for an overnight and to ride on the Jacksonville-Baldwin rail trail. Motel was very nice and modern. Close to the interstate. Offered us beer or water at check-in. Breakfast was huge. Loved the cinnamon rolls. Easy check-in and parking Motel is only about 5-10 minute drive to the rail trail. This trail was very nice. Goes through neighborhoods and farm land. We started at the Jacksonville end but didn't make it all the way to Baldwin. Trail parking was plentiful. We ate lunch at a vegan restaurant in Jacksonville called The Walrus. From the outside we weren't sure about it but checked it out and loved the food. All sandwiches were vegan and both of the sandwiches we got were delicious. Well worth the short drive from the motel if you're vegan/vegetarian or even if you're not. We enjoyed our stop over in Jacksonville

10

BeverlyAnn

Jun 23, 2025

·

Stayed 2 nights

It was near the main interstates and close to several eateries..

8

Lindsay

May 16, 2025

·

Stayed 2 nights

The hotel itself was fine. The area that it is in leaves a lot to be desired.

8

JESUS

Jul 27, 2024

·

Stayed 1 night

The hotel property inside is good, the room was excellent. More of an industrial area good for a layover going elsewhere.

10

Sokha

May 17, 2023

·

Stayed 2 nights

Good location with easy access. Staff are friendly and rooms are clean as expected.

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Dining

Breakfast is widely praised for quality and variety, with standouts like cinnamon rolls. A few guests experienced service lapses or missing items, and noted limited gluten-free options.

Related guest reviews

10

Aaron

Aug 29, 2025

·

Stayed 1 night

Great staff. Love the Miller Lite and complimentary water at check in. Breakfast was solid. Nice touch.

10

Lacey

Mar 1, 2025

·

Stayed 1 night

Clean room, nice staff, breakfast was excellent - French toast, Cinnamon rolls, biscuits and gravy, eggs, sausage, good coffee. Would definitely stay again!

10

Omar

Oct 2, 2024

·

Stayed 1 night

The highlight was the breakfast. It was no cookie cutter recipe you expect from chain hotel buffets. It was super delicious, homemade kind of taste. Loved it!

4

Danielle

Sep 23, 2024

·

Stayed 1 night

Extremely noisy - worst breakfast ever in a Holiday Inn : no coffee at all , no gluten free options - the employee stays in the back store or talk together instead of helping us

10

Michael

Jun 16, 2025

·

Stayed 1 night

Room was very quiet, great access to Route 10, breakfast was fantastic!

10

Nicolette

Sep 8, 2024

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Stayed 2 nights

The rooms were clean and staff was friendly. Wide variety of breakfast foods.

10

Vicky

Feb 11, 2024

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Stayed 2 nights

The staff was friendly and accommodating. Breakfast was well-presented, great variety, clean area and delicious. The room was clean and had the extras that made the stay great, I.e., docking stations, bottles of lotion, shampoo, conditioner and etc.

10

Armando

Sep 22, 2023

·

Stayed 1 night

Breakfast is excellent, no comparison

10

Jeffrey

Mar 13, 2025

·

Stayed 2 nights

Perfect for our needs. Great breakfast!

10

David

May 28, 2025

·

Stayed 2 nights

It was really good, the people at the front desk were very kind and helpful and breakfast was delicious. The room was really clean and good and the beds also were comfortable. Would definitely recommend and stay again :)

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AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$147
March	$154
April	$141
May	$161
June	$152
July	$141
August	$140
September	$147
October	$143
November	$148
December	$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $151	19 $151
20 $139	21 $161	22 $156	23 $155	24 $129	25 $149	26 $154
27 $129	28 $157	29 $161	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $175	3 $167
4 $133	5 $146	6 $146	7 $158	8 $161	9 $175	10 $154
11 $129	12 $138	13 $188	14 $173	15 $184	16 $184	17 $149
18 $125	19 $176	20 $183	21 $142	22 $133	23 $149	24 $141
25 $125	26 $161	27 $172	28 $167	29 $138	30 $159	31 $141

Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG

Prices for Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed (Extra Floor Space)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed

Guest reviews of Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG

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What guests think

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FAQs about Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG

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