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Alila Mayakoba by Hyatt

348 $US

/nuit

Moyenne pour septembre

Alila Mayakoba by Hyatt - Image 1

Alila Mayakoba by Hyatt - Chambre

Alila Mayakoba by Hyatt - Chambre

Alila Mayakoba by Hyatt - Vue de la chambre

Alila Mayakoba by Hyatt - Hall

Prix pour Alila Mayakoba by Hyatt

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348 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Alila Mayakoba by Hyatt, les prix par nuit s'élèvent en moyenne à 250 $US pendant le mois le moins cher (novembre) et à 1 260 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.

Prix moyen par nuit à Alila Mayakoba by Hyatt selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
septembre	348 $US
octobre	394 $US
novembre	250 $US
décembre	1 260 $US

Le plus cher : décembre (env. 1 260 $US)

Le moins cher : novembre (env. 250 $US)

À propos de cet établissement

Passez une journée de rêves sur la plage privée ou bien plongez dans un monde de bien-être en profitant des 2 piscines extérieures. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un...

Équipements

Passez une journée de rêves sur la plage privée ou bien plongez dans un monde de bien-être en profitant des 2 piscines extérieures. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages. Une navette gratuite vous conduit jusqu'à la plage.

Services de l'établissement

Les équipements et services proposés incluent un service de départ express, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 6200 mètres carrés et comprenant un espace de conférence et 5 des salles de réunion. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.

Repas

Laissez-vous séduire par les spécialités Cuisine mexicaine de Chef’s Atelier, l'un des 4 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. La journée a été harassante ? L'hébergement abrite un bar / salon et un bar à la plage, idéal pour se détendre autour d'un verre de vin ou d'un cocktail rafraîchissant. Un petit déjeuner complet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.

Chambres

Avec une décoration personnalisée, les 182 chambres de l'hébergement vous invitent à la détente et comprennent un mini-bar avec certains articles gratuits et une télévision à écran plat. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux.

Emplacement

Pratique pour explorer Playa del Carmen, Alila Mayakoba by Hyatt se situe face à l'océan, à 5 min en voiture de Parcours de golf El Camaleon Mayakoba et à 11 min de Rue commerçante Quinta Avenida. Ce complexe touristique au bord de la plage se trouve à 8 km de Plage de Maroma et à 10 km de Mamitas Beach Club.

À proximité

Parcours de golf El Camaleon Mayakoba(0.8 miles)
Parc écologique Tres Rios(2.3 miles)
Club de golf de Gran Coyote(2.7 miles)
Playa Xcalacoco(4.3 miles)
Plaza 28 de Julio(4.6 miles)
Chun-Zumbul (site de plongée)(4.8 miles)
Plage de Maroma(5 miles)
Église Guadalupe(5.4 miles)
Plage de Punta Esmeralda(5.5 miles)
Plage Avenida Colosio(5.7 miles)
Temazcal Natura(5.9 miles)
Plaza Las Américas(6.1 miles)
Plage Playa 88(6.2 miles)
Mamitas Beach Club(6.2 miles)
Plage principale de Playa del Carmen(6.2 miles)
Aéroport international Cozumel (CZM)(26.8 miles)
Aéroport international de Cancún (CUN)(28.8 miles)
Aéroport international de Tulum (TQO)(70.7 miles)

Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre

Emplacement

Address Provided by Property Manager, Playa del Carmen, Quintana Roo, Mexique

Parcours de golf El Camaleon Mayakoba (0.8 miles)

Parc écologique Tres Rios (2.3 miles)

Club de golf de Gran Coyote (2.7 miles)

Playa Xcalacoco (4.3 miles)

Plaza 28 de Julio (4.6 miles)

Chun-Zumbul (site de plongée) (4.8 miles)

Plus d'informations sur l'emplacement

Avis des voyageurs sur Alila Mayakoba by Hyatt

8.8

Fabuleux

Basé sur 265 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

À l'Alila Mayakoba, les clients apprécient souvent le magnifique cadre jungle et plage, les chambres spacieuses et confortables, ainsi que le personnel particulièrement sympathique et attentionné, décrivant des séjours relaxants avec des installations bien entretenues, des piscines invitantes et une ambiance généralement calme et familiale.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

À l'Alila Mayakoba, les clients apprécient souvent le magnifique cadre jungle et plage, les chambres spacieuses et confortables, ainsi que le personnel particulièrement sympathique et attentionné, décrivant des séjours relaxants avec des installations bien entretenues, des piscines invitantes et une ambiance généralement calme et familiale.

Les inconvénients courants incluent la disposition étendue nécessitant des voiturettes de golf ou des vélos, des temps d'attente occasionnels pour le transport et quelques incohérences de service. La nourriture et les boissons sont largement considérées comme savoureuses mais chères, avec des commentaires occasionnels sur des options moyennes, des menus limités, des lacunes au petit-déjeuner et une confusion concernant les attentes en matière de tout compris. Attendez-vous à un séjour serein et haut de gamme en pleine nature, contrebalancé par des coûts alimentaires plus élevés et une propriété vaste et dispersée.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les piscines attrayantes, les zones de plage avec des transats, une salle de sport moderne, des vélos et le transport en voiturette de golf sont mis en avant dans tout le complexe. Le complexe est très étendu, les voiturettes peuvent impliquer des temps d'attente, certains vélos semblent hauts ou instables, et certaines parties de la plage sont confrontées à des algues ou à des brise-lames.

Avis de voyageur à ce sujet

10

Fernando

2 sept. 2023

·

A séjourné 7 nuits

bikes are unstable and too tall

bikes are unstable and too tall

8

Tiffany

9 avr. 2024

·

A séjourné 3 nuits

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

10

Stefan

23 janv. 2025

·

A séjourné 6 nuits

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

SERGIO

11 janv. 2025

·

A séjourné 1 nuit

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

10

Yesenia

2 mars 2024

·

A séjourné 3 nuits

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

6

Desse

8 nov. 2024

·

A séjourné 2 nuits

Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait

Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait

10

Elvira

2 juin 2023

·

A séjourné 3 nuits

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

10

Payam

1 mai 2022

·

A séjourné 1 nuit

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

6

Matthew

7 avr. 2024

·

A séjourné 3 nuits

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

8

Matthew

22 avr. 2023

·

A séjourné 4 nuits

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les installations sont constamment décrites comme très propres et bien entretenues.

Avis de voyageur à ce sujet

10

SERGIO

11 janv. 2025

·

A séjourné 1 nuit

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

10

Raquel

21 nov. 2023

·

A séjourné 5 nuits

It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️

It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️

10

Yesenia

2 mars 2024

·

A séjourné 3 nuits

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

Maria Cristina

27 avr. 2023

·

A séjourné 9 nuits

People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.

People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.

10

Payam

1 mai 2022

·

A séjourné 1 nuit

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

10

PEDRO

23 sept. 2024

·

A séjourné 8 nuits

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

10

Martha Otero

3 oct. 2022

·

A séjourné 3 nuits

Disfrutamos mucho nuestra estancia. El servicio fue siempre amable y las instalaciones muy bonitas y limpias. La playa es hermosa.

Disfrutamos mucho nuestra estancia. El servicio fue siempre amable y las instalaciones muy bonitas y limpias. La playa es hermosa.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les clients soulignent des chambres spacieuses, modernes et confortables, dont certaines avec piscine privée, ainsi que des environnements calmes et privés. Certains mentionnent des matelas mous ou affaissés.

Avis de voyageur à ce sujet

8

Norma Suyapa

11 déc. 2024

·

A séjourné 4 nuits

En general me encanta, principalmente el servicio de su perssonal. Son super-atentos. estan al pendiente de cada detalle. El único pero, seria que los colchones no son firmes. Ligeramente aguados y pandeados y el descanso no es total.

En general me encanta, principalmente el servicio de su perssonal. Son super-atentos. estan al pendiente de cada detalle. El único pero, seria que los colchones no son firmes. Ligeramente aguados y pandeados y el descanso no es total.

10

Alfredo

1 févr. 2023

·

A séjourné 4 nuits

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

10

Carlos

8 déc. 2024

·

A séjourné 3 nuits

Buena calidad de las habitaciones Los precios de los productos un poco altos para lo que ofrecen

Buena calidad de las habitaciones Los precios de los productos un poco altos para lo que ofrecen

10

Keri

8 déc. 2023

·

A séjourné 2 nuits

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

10

Andy

8 déc. 2024

·

A séjourné 1 nuit

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

10

Rose Ann

20 janv. 2022

·

A séjourné 1 nuit

El servicio es espectacular. Las habitaciones son cómodas y me encanto el balcón.

El servicio es espectacular. Las habitaciones son cómodas y me encanto el balcón.

10

Stefan

23 janv. 2025

·

A séjourné 6 nuits

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

Yesenia

2 mars 2024

·

A séjourné 3 nuits

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

Hope

16 mars 2024

·

A séjourné 5 nuits

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.

10

Payam

1 mai 2022

·

A séjourné 1 nuit

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour sa gentillesse, son attention et son proactivité. Les problèmes récurrents incluent un service lent ou incohérent, une attention limitée à la plage ou au petit-déjeuner, des lacunes de communication et un mauvais suivi des objets perdus.

Avis de voyageur à ce sujet

4

Marco

20 janv. 2025

·

A séjourné 4 nuits

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

4

hasanga

5 févr. 2025

·

A séjourné 1 nuit

I lost my sunglasses abd staff did not help me fimd it

I lost my sunglasses abd staff did not help me fimd it

8

Erica

2 déc. 2024

·

A séjourné 8 nuits

Overall great experience. Service was a little lacking at times.

Overall great experience. Service was a little lacking at times.

2

hasanga

4 févr. 2025

·

A séjourné 1 nuit

I lost my sunglasses at the property and the staff were not helpful in finding it!

I lost my sunglasses at the property and the staff were not helpful in finding it!

10

SERGIO

11 janv. 2025

·

A séjourné 1 nuit

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

6

Glen

18 mars 2023

·

A séjourné 4 nuits

Staff was friendly but they did not communicate well about expectations

Staff was friendly but they did not communicate well about expectations

10

Faraz

4 déc. 2024

·

A séjourné 4 nuits

the staff makes this property. they all went above and beyond to make us happy.

the staff makes this property. they all went above and beyond to make us happy.

10

Matthew

15 févr. 2025

·

A séjourné 1 nuit

I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.

I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.

2

Luisa

17 oct. 2023

·

A séjourné 3 nuits

Fatal servicio

Fatal servicio

10

PEDRO

23 sept. 2024

·

A séjourné 8 nuits

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé dans le complexe Mayakoba, le cadre jungle, l'accès à la plage et l'atmosphère sûre et calme sont appréciés. La disposition est vaste, il faut donc souvent des voiturettes ou des vélos pour se déplacer, ce qui peut prendre du temps.

Avis de voyageur à ce sujet

10

Alfredo

1 févr. 2023

·

A séjourné 4 nuits

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

10

Andy

8 déc. 2024

·

A séjourné 1 nuit

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.

10

SERGIO

11 janv. 2025

·

A séjourné 1 nuit

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.

8

Matt

9 janv. 2025

·

A séjourné 5 nuits

Its nice safe environment. The

Its nice safe environment. The

10

Allyson

18 févr. 2024

·

A séjourné 5 nuits

Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.

Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.

10

Elvira

2 juin 2023

·

A séjourné 3 nuits

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

10

Payam

1 mai 2022

·

A séjourné 1 nuit

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.

6

Matthew

7 avr. 2024

·

A séjourné 3 nuits

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

10

Corey

1 avr. 2023

·

A séjourné 3 nuits

We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.

We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.

8

Matthew

22 avr. 2023

·

A séjourné 4 nuits

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La nourriture est souvent délicieuse, mais les prix des repas et des boissons sont élevés, certains menus semblent limités et le petit-déjeuner peut être décevant. Plusieurs clients signalent une confusion concernant la formule tout compris et des incohérences occasionnelles dans les boissons ou le service.

Avis de voyageur à ce sujet

4

Marco

20 janv. 2025

·

A séjourné 4 nuits

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.

10

Keri

8 déc. 2023

·

A séjourné 2 nuits

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

8

Tiffany

9 avr. 2024

·

A séjourné 3 nuits

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

10

Stefan

23 janv. 2025

·

A séjourné 6 nuits

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.

10

Yesenia

2 mars 2024

·

A séjourné 3 nuits

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

10

CARLA

2 nov. 2023

·

The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.

The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.

10

timothy

8 févr. 2024

·

A séjourné 4 nuits

loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.

loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.

8

Angela

15 juil. 2023

·

A séjourné 7 nuits

El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.

El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.

8

Jordi

9 juil. 2024

·

A séjourné 5 nuits

Staff is great Amate restaurant is way overpriced Food options are not great

Staff is great Amate restaurant is way overpriced Food options are not great

6

Francoise Marie-Jose

11 janv. 2025

·

A séjourné 9 nuits

Food was average

Food was average

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

ADRIAN

9 août 2026

·

A séjourné 7 nuits

Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles

Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles

6

Renen

18 mai 2026

·

A séjourné 9 nuits

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

10

Artem

12 avr. 2025

·

A séjourné 6 nuits

We stayed 8 times at this place and will be back soon.

We stayed 8 times at this place and will be back soon.

10

Neorai

16 févr. 2025

·

A séjourné 3 nuits

Gracias

Gracias

10

Matthew

15 févr. 2025

·

A séjourné 1 nuit

I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.

I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 23:59

Avant 12:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

septembre 2026

di	lu	ma	me	je	ve	sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $393	19 $334
20 $313	21 $328	22 $335	23 $335	24 $343	25 $355	26 $357
27 $336	28 $331	29 $337	30 $337

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

2026-09-18: 392.94950840606685USD
2026-09-19: 334.06144461364744USD
2026-09-20: 313.0636935470581USD
2026-09-21: 328.2034595855713USD
2026-09-22: 335.40596514129635USD
2026-09-23: 335.40596514129635USD
2026-09-24: 343.2729651443481USD
2026-09-25: 354.7419015975952USD
2026-09-26: 357.26938562164304USD
2026-09-27: 335.7858765975952USD
2026-09-28: 330.73094360961915USD
2026-09-29: 337.3642130630493USD
2026-09-30: 337.04961860961913USD
2026-10-01: 395.77577476959226USD
2026-10-02: 433.24732942657465USD
2026-10-03: 433.093485621643USD
2026-10-04: 367.6606791778564USD
2026-10-05: 362.1537861877441USD
2026-10-06: 357.4335721618652USD
2026-10-07: 357.4335721618652USD
2026-10-08: 395.981858152771USD
2026-10-09: 433.7434651794433USD
2026-10-10: 433.7434651794433USD
2026-10-11: 367.6606791778564USD
2026-10-12: 357.26938562164304USD
2026-10-13: 347.15948458557125USD
2026-10-14: 357.4335721618652USD
2026-10-15: 400.70207217864987USD
2026-10-16: 433.7434651794433USD
2026-10-17: 433.7434651794433USD
2026-10-18: 364.85176757354736USD
2026-10-19: 354.28678618469235USD
2026-10-20: 354.28678618469235USD
2026-10-21: 354.28678618469235USD
2026-10-22: 405.69470333404536USD
2026-10-23: 429.3022595855713USD
2026-10-24: 432.14521456604USD
2026-10-25: 468.4780515975952USD
2026-10-26: 465.21146519165035USD
2026-10-27: 464.68686062164306USD
2026-10-28: 392.4694652481079USD
2026-10-29: 391.4361032821655USD
2026-10-30: 460.89563458557126USD
2026-10-31: 476.06046860961914USD
2026-11-01: 446.99454257354733USD
2026-11-02: 485.66567922363276USD
2026-11-03: 478.5853581848144USD
2026-11-04: 508.47996520843503USD
2026-11-05: 500.0714265975952USD
2026-11-06: 515.5602862472534USD
2026-11-07: 530.5075722290039USD
2026-11-08: 523.4272862503051USD
2026-11-09: 504.8841292190551USD
2026-11-10: 462.1593765975952USD
2026-11-11: 508.47996520843503USD
2026-11-12: 683.1273582641601USD
2026-11-13: 686.7313983215331USD
2026-11-14: 686.7313983215331USD
2026-11-15: 551.8845686096191USD
2026-11-16: 530.4010595855713USD
2026-11-17: 508.47996520843503USD
2026-11-18: 523.4272862503051USD

Veuillez contacter l'hébergement au moins 48 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
Des modes de paiement sans espèces sont disponibles
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par GBAC STAR (Hyatt).
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

Le Hyatt a pour habitude d'accéder à toute chambre occupée au moins une fois par 24 heures, même si un client a demandé de l'intimité. Les efforts nécessaires sont faits pour prévenir préalablement le client enregistré avant de pénétrer dans une chambre occupée.

Pour les parties de golf et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
Modes de paiement sans espèces disponibles pour toutes les transactions.

Le petit déjeuner complet coûte environ 35 USD par adulte et environ 18 USD par enfant.
Dépôt de garantie pour animal de compagnie : 100 USD par séjour
Animaux de compagnie : 100 USD par animal et par nuit
Les animaux d'assistance ne sont soumis à aucuns frais.
Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.