Shangri-La Colombo
Property description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this hotel include com...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Colombo? This hotel has 50203 square feet (4664 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy international cuisine at Central, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 541 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Location
A stay at Shangri-La Colombo places you in the heart of Colombo, within a 5-minute drive of Galle Face Green and Pettah Market. This beach hotel is 1.5 mi (2.4 km) from Bally's Casino and 1.5 mi (2.5 km) from Jami Ul-Alfar Mosque.
What's nearby
One Galle Face(0.1 miles)
Beira Lake(0.2 miles)
Galle Face Green(0.3 miles)
Old Parliament Building(0.3 miles)
Bank of Ceylon Tower(0.5 miles)
Colombo World Trade Center(0.6 miles)
King Sri Wickrama Rajasinghe Prison Cell(0.6 miles)
Dutch Hospital Shopping Precinct(0.6 miles)
High Commission of India(0.7 miles)
St. Andrew's Scots Kirk Church(0.8 miles)
Colombo Lighthouse(0.8 miles)
Galle Face Green Night Market(0.8 miles)
St Peter's Church(0.8 miles)
Crescat Shopping Mall(0.9 miles)
Talangama Wetland(0.9 miles)
The preferred airport for Shangri-La Colombo is Bandaranaike Intl. Airport (CMB)(21.5 miles)
Select dates to continue
From
$179
/ night
Guest reviews
9.1
Superb
Based on 1,023 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across many reviews of Shangri-La Colombo, travellers highlight comfortable rooms, a convenient seaside location directly linked to One Galle Face Mall, and strong facilities including a well-kept pool, an appreciated spa, lively bars, and a gym.
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What guests think
Across many reviews of Shangri-La Colombo, travellers highlight comfortable rooms, a convenient seaside location directly linked to One Galle Face Mall, and strong facilities including a well-kept pool, an appreciated spa, lively bars, and a gym.
Breakfast and on-site dining are frequently enjoyed, though several reviews cite slow coffee service, missing items, or setup gaps at breakfast. Service is widely described as warm and proactive, though some guests encountered slow or confusing check-in, missed airport transfers, or uneven attentiveness in dining and the club. A few noted room odours, event or street noise on sea-facing or lower floors, and occasional signs of wear. Expect a polished stay with excellent facilities and convenient access to shopping and the seafront.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight a well-kept pool, an excellent spa, and lively bars (notably Capital Bar); the gym is also appreciated. A few reviews note limited shade or maintenance issues around some pool or thermal areas.
Related guest reviews
10
andrew
Oct 25, 2025
·
Stayed 5 nights
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
10
Huong Chi
Nov 20, 2024
·
Stayed 3 nights
The room is spaces with nice view. Excellent services from staffs. Love the bar with nice atmosphere and live music.
The room is spaces with nice view. Excellent services from staffs. Love the bar with nice atmosphere and live music.
10
Jaslyn
Jul 16, 2025
·
Stayed 3 nights
Great breakfast, loved the pettah tea! Excellent location. Nice rooms, great spa, friendly service. Will definitely stay again.
Great breakfast, loved the pettah tea! Excellent location. Nice rooms, great spa, friendly service. Will definitely stay again.
10
Wei Jian
Dec 6, 2024
·
Stayed 3 nights
The hotel was clean and quiet. I stayed on first week of Dec, occupancy seems pretty low if I judged it based on the number of room lights that were on during evening/night time. Staffs greeted me everywhere I go. Breakfast food was alright, i would say variety is alright, taste wise was a little blend in general. Hot food was not warm enough, except for curry. Gym was huge and had a lot of machines available. There is only a shopping mall nearby. There is also a beach nearby, but other than that not much places of interest within walking distance. Overall, still a good stay.
The hotel was clean and quiet. I stayed on first week of Dec, occupancy seems pretty low if I judged it based on the number of room lights that were on during evening/night time. Staffs greeted me everywhere I go. Breakfast food was alright, i would say variety is alright, taste wise was a little blend in general. Hot food was not warm enough, except for curry. Gym was huge and had a lot of machines available. There is only a shopping mall nearby. There is also a beach nearby, but other than that not much places of interest within walking distance. Overall, still a good stay.
10
Marnie
Feb 11, 2026
·
Stayed 2 nights
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
8
Erich
Jan 12, 2026
·
Stayed 14 nights
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
10
Anuruthan
Aug 1, 2025
·
Stayed 5 nights
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
10
Dennis
Mar 20, 2024
·
Stayed 3 nights
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
10
Shadath
Oct 28, 2024
·
Stayed 4 nights
Stay was very delightful. Service was excellent. Great bar with live music and exceptional bar staff. Overall price is a bit high for stay in Sri lanka compared to the hotels around the area.
Stay was very delightful. Service was excellent. Great bar with live music and exceptional bar staff. Overall price is a bit high for stay in Sri lanka compared to the hotels around the area.
8
conny
Jan 12, 2025
·
Stayed 1 night
Det ska vara ett lyxhotell, det är okej men inte speciellt lyxigt tyvärr.. kanske för att va i detta land. Rum är okej, av väldigt kall även på 28 grader, bra te o schampo, ångbastu samt bubbelpool städades ej mellan dagarna då samma glasflaskor stod kvar tex .. ena duschen stopp i avlopp, bubbelpool saknade flera munstycken som lossnat i övrigt okej men inte så prisvärt
Det ska vara ett lyxhotell, det är okej men inte speciellt lyxigt tyvärr.. kanske för att va i detta land. Rum är okej, av väldigt kall även på 28 grader, bra te o schampo, ångbastu samt bubbelpool städades ej mellan dagarna då samma glasflaskor stod kvar tex .. ena duschen stopp i avlopp, bubbelpool saknade flera munstycken som lossnat i övrigt okej men inte så prisvärt
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is praised across many stays, with rooms and public areas generally well maintained. Some guests reported room odours or minor housekeeping lapses.
Related guest reviews
10
Jong-Tae
Feb 9, 2024
·
Stayed 4 nights
I enjoy staying the hotel. There was bad smell at the room I stayed. I could not figure out the specific place for the smell. You need to check and fix it
I enjoy staying the hotel. There was bad smell at the room I stayed. I could not figure out the specific place for the smell. You need to check and fix it
6
Kenichi
Aug 15, 2024
·
Stayed 5 nights
今回は深夜便到着でチェックインが遅い時間でフロントでの施設説明/サービス説明が雑だったのは残念…。部屋は景色/アメニティ(スパセイロン)/設備で満足できますが、日々のメイクアップは何かが必ず不足(タオルやアメニティがない…)しており、もやもや感が。 朝食は3階のCentralという大型レストランで各国料理を楽しめるブッフェスタイル。地場/インド/日本/中華/中東など様々な料理を朝から楽しんで英気を養えます。お気に入りはドーサやエッグホッパーを作ってくれるインドカウンター、日本ではなかなか食べられない料理を朝から美味しく食しました。 場所も料理も設備も良いけど運用するスタッフが何となく残念で、ホスピタリティ不足を随所(フロントやレストランでの対応)で感じられて完全にリラックスして過ごすという感じではありませんでした。
今回は深夜便到着でチェックインが遅い時間でフロントでの施設説明/サービス説明が雑だったのは残念…。部屋は景色/アメニティ(スパセイロン)/設備で満足できますが、日々のメイクアップは何かが必ず不足(タオルやアメニティがない…)しており、もやもや感が。 朝食は3階のCentralという大型レストランで各国料理を楽しめるブッフェスタイル。地場/インド/日本/中華/中東など様々な料理を朝から楽しんで英気を養えます。お気に入りはドーサやエッグホッパーを作ってくれるインドカウンター、日本ではなかなか食べられない料理を朝から美味しく食しました。 場所も料理も設備も良いけど運用するスタッフが何となく残念で、ホスピタリティ不足を随所(フロントやレストランでの対応)で感じられて完全にリラックスして過ごすという感じではありませんでした。
10
Adil
Jun 12, 2025
·
Stayed 5 nights
The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.
The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.
6
Erez
May 27, 2023
·
Stayed 4 nights
They never cleaned the balcony even when they served breakfast in it
They never cleaned the balcony even when they served breakfast in it
8
Matthieu
Mar 25, 2024
·
Stayed 1 night
Service irréprochable. En revanche, la chambre sentait l'humidité.
Service irréprochable. En revanche, la chambre sentait l'humidité.
10
Katie
Dec 30, 2024
·
Stayed 4 nights
Excellent location and wonderfully maintained hotel and atmosphere.
Excellent location and wonderfully maintained hotel and atmosphere.
10
HASSAN
Oct 24, 2025
·
Stayed 2 nights
Overall, friendly, clean and modern
Overall, friendly, clean and modern
8
Erich
Jan 12, 2026
·
Stayed 14 nights
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
10
Anuruthan
Aug 1, 2025
·
Stayed 5 nights
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
4
Omawattie
Mar 25, 2024
·
Stayed 1 night
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are comfortable and often spacious with good views and large bathrooms. A few guests found them small or slightly dated, and some reported noise on sea-facing/lower floors or occasional maintenance/allocation issues.
Related guest reviews
10
SUMEDHA
Sep 12, 2025
·
Stayed 3 nights
The room was clean comfortable and I kept oversleeping on the bed. Being right next One Galle Face helped provide a variety of shopping and culinary options. Hotel staff were very polite and helpful.
The room was clean comfortable and I kept oversleeping on the bed. Being right next One Galle Face helped provide a variety of shopping and culinary options. Hotel staff were very polite and helpful.
4
chiba
Oct 23, 2025
·
Stayed 1 night
部屋が狭い
部屋が狭い
6
Riaz
Nov 27, 2025
·
Stayed 5 nights
Room supposed to be Ocean view but it was partial ocean view! Check out and check in takes very long.
Room supposed to be Ocean view but it was partial ocean view! Check out and check in takes very long.
10
Marnie
Feb 11, 2026
·
Stayed 2 nights
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
10
Cedric
Oct 9, 2025
·
Stayed 1 night
Modernisation des chambres necessaie
Modernisation des chambres necessaie
8
Khan
Feb 27, 2025
·
Stayed 2 nights
Great breakfast and right near the mall. Rooms were of decent size but you could hear the music from downstairs when you are in the lower floors. I had issues getting an uber from the front entrance, as there is a lot of security. The sites are a bit away from the hotel but I knew beforehand. The area around the hotel can get busy due to the mall and the sea area in front of it.
Great breakfast and right near the mall. Rooms were of decent size but you could hear the music from downstairs when you are in the lower floors. I had issues getting an uber from the front entrance, as there is a lot of security. The sites are a bit away from the hotel but I knew beforehand. The area around the hotel can get busy due to the mall and the sea area in front of it.
8
Pierre
Jan 28, 2026
·
Stayed 3 nights
Das Shangri-La Colombo ist insgesamt ein solides Hotel, jedoch nicht mehr das modernste. Besonders enttäuschend war der Service im Horizon Club am ersten Tag. Beim Frühstück im Club-Bereich war das Personal kaum aufmerksam. Die Tische waren nur teilweise eingedeckt, Tassen und Teller musste ich mir selbst organisieren. In wurde ich nie gefragt, ob ich einen Kaffee wünsche. Bestellungen musste man aktiv einfordern. Teilweise hatte ich den Eindruck, dass das Personal mehr mit dem Handy beschäftigt war als mit den Gästen. Ab der zweiten Übernachtung verbesserte sich der Service spürbar. Dennoch war insbesondere das erste Frühstück, gerade bei Buchung einer exklusiven Suite mit Horizon Club Zugang, dem Anspruch der Marke Shangri-La nicht angemessen. Von dieser Hotelkategorie erwarte ich deutlich mehr Aufmerksamkeit und Professionalität.
Das Shangri-La Colombo ist insgesamt ein solides Hotel, jedoch nicht mehr das modernste. Besonders enttäuschend war der Service im Horizon Club am ersten Tag. Beim Frühstück im Club-Bereich war das Personal kaum aufmerksam. Die Tische waren nur teilweise eingedeckt, Tassen und Teller musste ich mir selbst organisieren. In wurde ich nie gefragt, ob ich einen Kaffee wünsche. Bestellungen musste man aktiv einfordern. Teilweise hatte ich den Eindruck, dass das Personal mehr mit dem Handy beschäftigt war als mit den Gästen. Ab der zweiten Übernachtung verbesserte sich der Service spürbar. Dennoch war insbesondere das erste Frühstück, gerade bei Buchung einer exklusiven Suite mit Horizon Club Zugang, dem Anspruch der Marke Shangri-La nicht angemessen. Von dieser Hotelkategorie erwarte ich deutlich mehr Aufmerksamkeit und Professionalität.
10
Adil
Jun 12, 2025
·
Stayed 5 nights
The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.
The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.
4
Siva
Oct 8, 2023
·
Stayed 2 nights
Rooms were nice but ac wasn’t working the whole first night, they didn’t even apologize just sent a technician to fix it the next day. Expected much better customer service for paying 900usd for 2 nights
Rooms were nice but ac wasn’t working the whole first night, they didn’t even apologize just sent a technician to fix it the next day. Expected much better customer service for paying 900usd for 2 nights
8
Riccardo
Aug 24, 2025
·
Stayed 2 nights
Spacious hotel with big rooms and beautiful bathrooms
Spacious hotel with big rooms and beautiful bathrooms
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as warm, attentive, and proactive across the hotel. Some guests reported slow or confusing check-in, missed airport transfers, or inconsistent follow-through and attentiveness, especially around dining and the club.
Related guest reviews
10
andrew
Oct 25, 2025
·
Stayed 5 nights
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
4
Rajdeep
Feb 12, 2024
·
Stayed 4 nights
Like most Shangri La's the hotel is a pleasant place to stay. However the service here leaves much to be desired. Prior to my stay I had contacted the hotel about arranging to host an event. I was speaking with someone on whatsapp who suddenly stopped responding. I followed up twice afterwards but still with no response, so I gave up and looked elsewhere. Then prior to arrival I booked an airport shuttle as I was landing at 1am so didn't want to deal with the hassle of booking a local taxi from a foreign airport. I arrive and there is no car. So I have to withdraw local currency and find a cab. I get to the hotel and inform the manager on duty who assures me he will look into it and follow up. I stayed at the hotel for 3 nights and no one reached out to me to either apologize or follow up about why these issues popped up in the first place.
Like most Shangri La's the hotel is a pleasant place to stay. However the service here leaves much to be desired. Prior to my stay I had contacted the hotel about arranging to host an event. I was speaking with someone on whatsapp who suddenly stopped responding. I followed up twice afterwards but still with no response, so I gave up and looked elsewhere. Then prior to arrival I booked an airport shuttle as I was landing at 1am so didn't want to deal with the hassle of booking a local taxi from a foreign airport. I arrive and there is no car. So I have to withdraw local currency and find a cab. I get to the hotel and inform the manager on duty who assures me he will look into it and follow up. I stayed at the hotel for 3 nights and no one reached out to me to either apologize or follow up about why these issues popped up in the first place.
4
Raj
Jun 21, 2024
·
Stayed 1 night
Asked me for a deposit of LKR 100,000 but still wouldn't bill the bar tab to my room, and demanded cash. Only backed off when I asked to speak to the manager. The check in process was also annoying because the key card didn't work on my room door and I had to come back to the front desk. The bell boy delivered my bag to a different room, even though my room number was clearly marked on the tag. After checking out, when the bag was being loaded, I noticed my kit bag side pockets were unzipped and opened in two places.
Asked me for a deposit of LKR 100,000 but still wouldn't bill the bar tab to my room, and demanded cash. Only backed off when I asked to speak to the manager. The check in process was also annoying because the key card didn't work on my room door and I had to come back to the front desk. The bell boy delivered my bag to a different room, even though my room number was clearly marked on the tag. After checking out, when the bag was being loaded, I noticed my kit bag side pockets were unzipped and opened in two places.
8
Manoj
Jul 27, 2025
·
Stayed 3 nights
Not what I expected from Shangri la brand but it’s okay ! There are many areas where they can improve one of them is service staff near the smoking zone cafe. Either they are super busy or they won’t bother about guests at all. You keep asking for coffee or something and they will make sure you have to ask a couple of time before they serve you one
Not what I expected from Shangri la brand but it’s okay ! There are many areas where they can improve one of them is service staff near the smoking zone cafe. Either they are super busy or they won’t bother about guests at all. You keep asking for coffee or something and they will make sure you have to ask a couple of time before they serve you one
6
Sanjeewa
Nov 8, 2025
·
Stayed 3 nights
Confusing check in and somewhat indifferent check in staff
Confusing check in and somewhat indifferent check in staff
10
Martin
Feb 26, 2026
·
Stayed 7 nights
The best hotel I‘ve ever been! As a life-long airline pilot I have seen many hotels, but the Shangri-La employees beat everything I have ever seen. Top quality food, very helpful employees, clean rooms. No open wishes!
The best hotel I‘ve ever been! As a life-long airline pilot I have seen many hotels, but the Shangri-La employees beat everything I have ever seen. Top quality food, very helpful employees, clean rooms. No open wishes!
8
Rohan
Jul 1, 2025
·
Stayed 2 nights
Good location of hotel. Clean and friendly service. Only issue was check in was very slow even though there was no rush.
Good location of hotel. Clean and friendly service. Only issue was check in was very slow even though there was no rush.
10
Sharlene
Nov 15, 2025
·
Stayed 4 nights
To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰
To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰
10
FRANCIS
Jan 12, 2025
·
Stayed 1 night
All the staff was excellent, very courteous and efficient. Dinesh helped us with a speedy checkout.
All the staff was excellent, very courteous and efficient. Dinesh helped us with a speedy checkout.
10
Sai
May 28, 2025
·
Stayed 2 nights
Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service. Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome. Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back!
Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service. Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome. Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back!
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AI-generated summary based on recent guest reviews
Location
Highly convenient seafront location with direct access to One Galle Face Mall; handy for shopping and dining. Some note the area can be busy and certain sights are a longer walk or drive.
Related guest reviews
10
Marnie
Feb 11, 2026
·
Stayed 2 nights
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
8
Khan
Feb 27, 2025
·
Stayed 2 nights
Great breakfast and right near the mall. Rooms were of decent size but you could hear the music from downstairs when you are in the lower floors. I had issues getting an uber from the front entrance, as there is a lot of security. The sites are a bit away from the hotel but I knew beforehand. The area around the hotel can get busy due to the mall and the sea area in front of it.
Great breakfast and right near the mall. Rooms were of decent size but you could hear the music from downstairs when you are in the lower floors. I had issues getting an uber from the front entrance, as there is a lot of security. The sites are a bit away from the hotel but I knew beforehand. The area around the hotel can get busy due to the mall and the sea area in front of it.
10
Katie
Dec 30, 2024
·
Stayed 4 nights
Excellent location and wonderfully maintained hotel and atmosphere.
Excellent location and wonderfully maintained hotel and atmosphere.
10
Yohan
Jul 1, 2025
·
Stayed 4 nights
The hotel, location and staff are absolutely amazing. We loved our stay and will be retuning back in a weeks time to continue our stay.
The hotel, location and staff are absolutely amazing. We loved our stay and will be retuning back in a weeks time to continue our stay.
10
Anuruthan
Aug 1, 2025
·
Stayed 5 nights
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
10
Subramaniam
Jul 22, 2023
·
Stayed 3 nights
Great location with excellent facilities all around. Enjoyed our stay!
Great location with excellent facilities all around. Enjoyed our stay!
10
Subramaniam
Jul 16, 2023
·
Stayed 4 nights
It was a very pleasant stay at a fine and well maintained hotel with excellent service. Great connection to the biggest mall in the country too.
It was a very pleasant stay at a fine and well maintained hotel with excellent service. Great connection to the biggest mall in the country too.
10
Janet
Nov 7, 2025
·
Stayed 5 nights
Room was impeccable, staff was extremely friendly and the fact that it was connected to the mall was a major plus
Room was impeccable, staff was extremely friendly and the fact that it was connected to the mall was a major plus
10
Kay
Oct 27, 2023
·
Stayed 5 nights
The hotel is right across from a boardwalk on the ocean, so there are nice views. The staff are very nice and helpful. Rooms very clean and amenities are good. Buffet is good, lots of choices. Security is tight. We had a very nice stay! No complaints.
The hotel is right across from a boardwalk on the ocean, so there are nice views. The staff are very nice and helpful. Rooms very clean and amenities are good. Buffet is good, lots of choices. Security is tight. We had a very nice stay! No complaints.
10
Kazuhiko
May 18, 2025
·
Stayed 1 night
とても綺麗なホテル。徒歩でダッチホスピタルまでも行ける（昼間は暑いかも！） 朝食も豊富で美味しい
とても綺麗なホテル。徒歩でダッチホスピタルまでも行ける（昼間は暑いかも！） 朝食も豊富で美味しい
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on-site venues earn frequent praise for quality and variety, including Shang Palace and Capital Bar. Several reviews, however, mention slow coffee service and occasional unavailability or setup gaps at breakfast.
Related guest reviews
10
andrew
Oct 25, 2025
·
Stayed 5 nights
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
10
Marnie
Feb 11, 2026
·
Stayed 2 nights
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food. Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep. The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one. The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame. I really loved this hotel though and would stay there again.
10
David
Jul 29, 2025
·
Stayed 2 nights
Amazing service, breakfast buffet and the Shang Palace is definitely worth a visit! A perfect place to unwind and get over jet lag.
Amazing service, breakfast buffet and the Shang Palace is definitely worth a visit! A perfect place to unwind and get over jet lag.
10
Alex
Jan 9, 2025
·
Stayed 3 nights
Excellent vacation at Shangri-La! Everyone was fantastic and mr Dinesh at the hopper station at the breakfast buffe was worth the stay in it self! Best breakfast ever!
Excellent vacation at Shangri-La! Everyone was fantastic and mr Dinesh at the hopper station at the breakfast buffe was worth the stay in it self! Best breakfast ever!
8
Waheeda
Jul 25, 2025
·
Stayed 3 nights
We recently stayed at the Shangri-La Hotel in Colombo and had an overall excellent experience. The hotel itself is beautiful, impeccably clean, and the service throughout was professional and warm. Our room was spacious, comfortable, and well-maintained, and the facilities throughout the hotel were of a very high standard. The only reason I am not giving a full five-star rating is due to the breakfast experience on our first morning, which unfortunately did not meet the expectations one would have of a hotel of this calibre. We were seated in a far section not typically used for breakfast, which was quite far from the food stations and had no staff presence to assist us. The egg station was understaffed, with only one chef and limited service plates, and basic condiments like salt and pepper were missing from the tables. Additionally, only instant oats were available rather than cooked oats, and there was no hot milk jug provided—something we've found standard at other five-star hotels. That said, we are pleased to note that these issues were addressed in the following days, and the breakfast experience significantly improved, reflecting the service standard we expected from Shangri-La. Despite the rocky start to our mornings, we thoroughly enjoyed our stay and would happily return. Thank you to the staff for making the rest of our visit so enjoyable.
We recently stayed at the Shangri-La Hotel in Colombo and had an overall excellent experience. The hotel itself is beautiful, impeccably clean, and the service throughout was professional and warm. Our room was spacious, comfortable, and well-maintained, and the facilities throughout the hotel were of a very high standard. The only reason I am not giving a full five-star rating is due to the breakfast experience on our first morning, which unfortunately did not meet the expectations one would have of a hotel of this calibre. We were seated in a far section not typically used for breakfast, which was quite far from the food stations and had no staff presence to assist us. The egg station was understaffed, with only one chef and limited service plates, and basic condiments like salt and pepper were missing from the tables. Additionally, only instant oats were available rather than cooked oats, and there was no hot milk jug provided—something we've found standard at other five-star hotels. That said, we are pleased to note that these issues were addressed in the following days, and the breakfast experience significantly improved, reflecting the service standard we expected from Shangri-La. Despite the rocky start to our mornings, we thoroughly enjoyed our stay and would happily return. Thank you to the staff for making the rest of our visit so enjoyable.
6
Jan
Jan 25, 2023
·
Stayed 3 nights
Training of personnel is not satisfactory. This is very visible for waiters in the restaurant. Menus are not updated with regards of items not available. Waiters are not aware of food and beverage they don't have in stock. As an example; orange juice was not available on two stays within one week. Staff is polite but not trained to a level which much be expected for a 5 star hotel.
Training of personnel is not satisfactory. This is very visible for waiters in the restaurant. Menus are not updated with regards of items not available. Waiters are not aware of food and beverage they don't have in stock. As an example; orange juice was not available on two stays within one week. Staff is polite but not trained to a level which much be expected for a 5 star hotel.
8
Erich
Jan 12, 2026
·
Stayed 14 nights
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
Wir waren zwei ganze Wochen in diesem Hotel und waren sehr zufrieden. Die Zimmer sind sehr, sehr sauber und werden zweimal täglich gereinigt. Der Pool ist nicht gigantisch, aber reicht völlig aus. Die Liegen sind sehr bequem, allerdings haben nicht alle einen Sonnenschirm. Wir hatten jedoch immer einen, da wir morgens immer sehr früh am Pool waren. Das Frühstück wird in den Bewertungen sehr gelobt, daher hatte ich hohe Erwartungen. Es war gut, aber ich hatte mir mehr erhofft. Viele der einheimischen Gerichte haben mir nicht geschmeckt und waren auch jeden Tag gleich, daher blieb es meist bei Speck und Eiern. Die Süßgebäcke waren etwas „pappig“ (nicht essbar), dafür gab es frische Pancakes. Man kann an drei Orten frühstücken, im Central ist die Auswahl aber am größten. Dort ist auch sehr viel los. Trotz viel Personal mussten wir oft lange auf unseren bestellten Kaffee warten. Auch die Horizon Lounge (für die wir einen deutlichen Aufpreis gezahlt haben) habe ich mir besser vorgestellt. Es gibt zwar den ganzen Tag kostenlose Getränke, aber die Snacks sind wirklich nur kleine Häppchen für zwischendurch und immer die gleichen. Der Ausblick im 32. Stock ist jedoch sehr schön. Besonders geschätzt haben wir auch den direkten Zugang zur Shopping Mall Galle Face – sehr praktisch, mit vielen Restaurants und schöner Atmosphäre am Abend. Ich würde das Hotel grundsätzlich wieder buchen.
10
Lasath
Jul 15, 2024
·
Stayed 4 nights
During the late hours of the evening, when my family and I were waiting, sitting in the lounge area was extremely helpful as it provided some comfort as we waited for our taxi. What we did not particularly find helpful was at breakfast we asked for coffee and the lady took our order but we did not get our coffee after asking twice.
During the late hours of the evening, when my family and I were waiting, sitting in the lounge area was extremely helpful as it provided some comfort as we waited for our taxi. What we did not particularly find helpful was at breakfast we asked for coffee and the lady took our order but we did not get our coffee after asking twice.
10
Dennis
Mar 20, 2024
·
Stayed 3 nights
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
6
Jan
Jan 18, 2023
·
Stayed 19,374 nights
breakfast quite disapointing. No orange juice available at. the hotel. no maple cirup available qualility of kitchen disapointing
breakfast quite disapointing. No orange juice available at. the hotel. no maple cirup available qualility of kitchen disapointing
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AI-generated summary based on recent guest reviews
10
Anupma
4 weeks ago
·
Stayed 1 night
Great Location.. Nice lobby.
Great Location.. Nice lobby.
6
Shakira
Jul 11, 2026
·
Stayed 1 night
Hotel really needs a renovation.. rooms were musty and needs a lot of love.. a coffee machine would be good also. Foyer and staff were beautiful and really helpful. The rooms let this hotel down
Hotel really needs a renovation.. rooms were musty and needs a lot of love.. a coffee machine would be good also. Foyer and staff were beautiful and really helpful. The rooms let this hotel down
10
placid
Jun 6, 2026
·
Stayed 3 nights
Perfect stay. Highly recommend
Perfect stay. Highly recommend
10
Robert
May 2, 2026
·
Stayed 3 nights
Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging
Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging
10
dihan
Apr 19, 2026
·
Stayed 2 nights
Clean well kept great staff and prime location with a connection to one galface mall
Clean well kept great staff and prime location with a connection to one galface mall
1 Galle Face, Colombo 02, Kompannaweediya, Colombo 03, Colombo 02, Colombo, Colombo, Sri Lanka
Location
A stay at Shangri-La Colombo places you in the heart of Colombo, within a 5-minute drive of Galle Face Green and Pettah Market. This beach hotel is 1.5 mi (2.4 km) from Bally's Casino and 1.5 mi (2.5 km) from Jami Ul-Alfar Mosque.
One Galle Face(0.1 miles)
Beira Lake(0.2 miles)
Galle Face Green(0.3 miles)
Old Parliament Building(0.3 miles)
Bank of Ceylon Tower(0.5 miles)
Colombo World Trade Center(0.6 miles)
FAQs about Shangri-La Colombo
Is parking available at the hotel?
Yes, parking is available on-site, but it is limited. Free valet parking is also offered.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 20 for adults and USD 10 for children.
Are pets allowed at the hotel?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 2:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
Yes, a roundtrip airport shuttle is available for a surcharge of USD 75 per vehicle (one-way, maximum occupancy 2). It is recommended to contact the property with arrival details before travel.
What accessibility features does the hotel offer?
The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so it is advisable to contact the property for detailed information.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Colombo, just 0.1 km from One Galle Face and a 4-minute walk from Galle Face Green. Other nearby attractions include Beira Lake (0.5 km) and Colombo World Trade Center (0.9 km).
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool. Specific operational hours and seasonal availability may vary, so it is advisable to check with the hotel directly.
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Instant AI responses are based on hotel information
Prices for upcoming dates
August 2026
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September 2026
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Cheaper
Pricier
Nightly price in USD for 2 guests (with taxes & fees)
- 2026-08-10: 214.88398706419372USD
- 2026-08-11: 178.3874136012268USD
- 2026-08-12: 181.4068034738159USD
- 2026-08-13: 178.01282115060425USD
- 2026-08-14: 180.56559085231018USD
- 2026-08-15: 180.41878682391356USD
- 2026-08-16: 186.42963241323852USD
- 2026-08-17: 176.82930063565064USD
- 2026-08-18: 179.80266784162902USD
- 2026-08-19: 179.25409456407164USD
- 2026-08-20: 179.80266784162902USD
- 2026-08-21: 173.8119362535553USD
- 2026-08-22: 173.9094239916687USD
- 2026-08-23: 179.49340186267088USD
- 2026-08-24: 178.9076828507538USD
- 2026-08-25: 178.9076828507538USD
- 2026-08-26: 179.80266784162902USD
- 2026-08-27: 179.90732405479432USD
- 2026-08-28: 173.9094239916687USD
- 2026-08-29: 173.8119362535553USD
- 2026-08-30: 166.81698409162902USD
- 2026-08-31: 166.91186511154174USD
- 2026-09-01: 166.91186511154174USD
- 2026-09-02: 166.91186511154174USD
- 2026-09-03: 166.91186511154174USD
- 2026-09-04: 160.91394743545533USD
- 2026-09-05: 160.91394743545533USD
- 2026-09-06: 166.81698409162902USD
- 2026-09-07: 166.91186511154174USD
- 2026-09-08: 166.91186511154174USD
- 2026-09-09: 166.91186511154174USD
- 2026-09-10: 166.91186511154174USD
- 2026-09-11: 160.82625250355528USD
- 2026-09-12: 168.40378857037354USD
- 2026-09-13: 175.79961172045898USD
- 2026-09-14: 178.9076828507538USD
- 2026-09-15: 194.36652571957396USD
- 2026-09-16: 179.80266784162902USD
- 2026-09-17: 194.36652571957396USD
- 2026-09-18: 168.5400776611633USD
- 2026-09-19: 160.91394743545533USD
- 2026-09-20: 167.91150631558227USD
- 2026-09-21: 166.82852058096313USD
- 2026-09-22: 166.91186511154174USD
- 2026-09-23: 179.90732405479432USD
- 2026-09-24: 179.80266784162902USD
- 2026-09-25: 160.91394743545533USD
- 2026-09-26: 160.91394743545533USD
- 2026-09-27: 166.73670421623228USD
- 2026-09-28: 166.91186511154174USD
- 2026-09-29: 179.80266784162902USD
- 2026-09-30: 187.9370728905487USD
- 2026-10-01: 175.885686259964USD
- 2026-10-02: 168.5400776611633USD
- 2026-10-03: 160.91394743545533USD
- 2026-10-04: 166.91186511154174USD
- 2026-10-05: 166.91186511154174USD
- 2026-10-06: 166.91186511154174USD
- 2026-10-07: 166.81698409162902USD
- 2026-10-08: 175.885686259964USD
- 2026-10-09: 160.91394743545533USD
- 2026-10-10: 160.91394743545533USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
- Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
- Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Pool Indoor
Live Music
Evening Entertainment
Outdoor Furniture
Terrace
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Kids Club
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi