Name: Homewood Suites by Hilton Ottawa Kanata
Address: 900 Great Lakes Avenue, H, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $114–$272 per night
Rating: 9.13

What guests think

At Homewood Suites by Hilton Ottawa Kanata, many guests praise spacious suites with full kitchens and overall cleanliness, saying it suits families and event-goers thanks to a convenient location near shopping, Highway 417, and the Canadian Tire Centre.

Guests like the pool and amenities, though recurring pool closures and limited or tight parking are frustrations. Breakfast feedback is mixed: many enjoy the hot, included buffet, while others find it basic or repetitive, note limited healthier options, and dislike disposable tableware and lack of recycling. Service is widely described as welcoming and helpful, though a few report rude interactions or reservation issues. Overall, expect spacious suite-style lodging in a convenient Kanata base, with variable breakfast and occasional facility or parking limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are appreciated, especially the pool and fitness room, but several stays were affected by pool closures. Parking is often limited or tight, and a few guests reported issues with EV chargers or laundry room upkeep.

Related guest reviews

2

Kerri

Aug 29, 2025

·

Stayed 1 night

We had booked a 2 bedroom suite. Upon checkin, we confirmed this. The reception staff said “no, you have a 1 bedroom suite”. I said “no. Booked and paid for a 2 bedroom.” Then he faffed around like it wasn’t available or clean (well after the check in time). Finally got the room we paid for, but how sneaky to just downgrade our paid reservation. Plus the pool was closed and we weren’t notified until check in. The surrounding area is completely under construction. Stay elsewhere.

10

Amit

Apr 25, 2025

·

Stayed 2 nights

Can do better for parking

6

Tara

Oct 13, 2025

·

Stayed 3 nights

Access to the pool is extremely unsafe. There are measures in place to keep non-registered guests out of the pool/gym area, but the phone does not work and someone could easily be trapped in the area.

6

Gina

Aug 6, 2024

·

Stayed 1 night

We had a two bedroom suite which was spacious and comfortable! The pool was closed which seems to be common at Homewood Suites as far as we know & the breakfast was unfortunately not very good.

6

Norma

Aug 12, 2024

·

Stayed 1 night

Pool was closed for emergency repairs with no end date. Room "keys" didn't work due to a battery issue. Happily, this was fixed within 30 minutes (late at night). One of two bathroom ceiling lights strobed. It could not be turned off separately from the one light that worked normally. Both chargers for recharging cars were inoperable due to missing QR codes. Happily, functional chargers were nearby and staff directed guests to them as needed. A new sofa mattress would ne appreciated! Toasters were not functioning properly and dining room staff, while efficient, were not particularly friendly.

10

Cameron

Jun 28, 2025

·

Stayed 2 nights

We really enjoyed our time at Homewood Suites in Kanata. The hotel was very clean throughout, and the amenities — especially the pool and gym — were excellent. Breakfast was tasty with a good variety, and it was never too busy, which made for a relaxing start to the day. Would definitely stay here again!

8

kathleen

Oct 10, 2025

·

Stayed 3 nights

My only complaint would be the washers and dryers need to be cleaned

10

Nathalie

Jan 17, 2025

·

Stayed 1 night

Loved everything about this property except the parking. When we got back late from our event there was no parking left. We had to go in and get a slip for a different lot and had to move out of that lot by 9am.

10

Michelina

Sep 1, 2025

·

Stayed 2 nights

Fantastic staff, great breakfast. Clean pool facilities.

8

SHANNON

Feb 2, 2025

·

Stayed 1 night

stayed overnight in Ottawa to see an NHL game, booked a king suite which did not disappoint. The hotel is modern and clean, pool is warm and inviting, staff were very kind. My only complaint was the entrance to the hotel was awkward to find, as its in the back corner of the building, and the parking situation there is absolutely terrible. Seemed like the hotel was quite full due to many families for what I assume was a hockey tournament. We struggled to find anywhere to park just to check in and bring in our luggage. We were told on check in that the top part of the small parking garage was for hotel guests, which was fine. We got back from the hockey game at 11pm and there was not a single parking space available. The top parking had piles of snow that were blocking many spaces, plus people had double parked. We ended up having to park on the street around the block and walking back to the hotel. When we got in I informed the staff that there was no parking, and wanted to make sure that I would not get towed on the street. He told me it was fine. Luckily it didn't snow, or else street parking would have likely not been an option due to bylaws with snow removal. A hotel this size should really have more parking overall.

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Cleanliness

Most reviews highlight very clean rooms and well-kept common areas, though a few report lapses such as missed housekeeping, hair or stains, lingering odors, or an isolated pest report.

Related guest reviews

8

Grace

Oct 26, 2025

·

Stayed 1 night

I really like this hotel, it’s my go to when travelling to Ottawa. However the last couple of time my rooms has not been cleaned properly. On first glance things are fine, but things hairs in shower and in shower drain, cover ontop of the blanket had stain on it, floor had hairs and some clothing tag plastics… I really love this hotel, staff and facilities are great but there needs to be more attention paid to cleanliness inside the rooms between guests as this is very off putting.

8

Carl

Dec 9, 2025

·

Stayed 1 night

The staff was friendly & the rooms were very clean & cosy.

10

hiep

Oct 12, 2025

·

Stayed 1 night

The reception staff was nice. The room was clean. Breafast was very good. We were happy with our stay.

8

OLIVIER

Sep 29, 2025

·

Stayed 1 night

L’hôtel était bien et propre, mais il avait une odeur dégoûtante de nourriture dans la chambre et le lave vaisselle. Malgré notre plainte ils n’ont rien fait. Sans ça, l’hôtel était bien.

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10

Mary

Dec 14, 2025

·

Stayed 1 night

Clean room, friendly staff.

8

Bonnie

May 28, 2025

·

Stayed 12 nights

The hotel facilities were very good and I would have given Homewood Suites a higher rating, but during a 10 day stay, my room was only cleaned/serviced three times. Hotel policy is to provide services every other day, but despite contacting the front desk twice to request cleaning (empty garbage and fresh towels) it didn’t happen. I had to approach the cleaning staff while they were on my floor, and was told I wasn’t on their list. After 5 days I took bedding from the cart and changed the bed myself. It’s unfortunate, as otherwise it was a nice place to stay and the suites are nicely equipped. Overall, the staff were very good.

10

Marian

Sep 28, 2025

·

Stayed 2 nights

Friendly staff, good breakfast, clean spacious room.

10

Lesley-Anne

Oct 15, 2025

·

Stayed 1 night

Desk staff were excellent. Property was immaculate and the decor was nice. Lots of parking. Very spacious room.

2

Isabelle

Feb 23, 2025

·

Stayed 1 night

Found bugs in our room. And no one has addressed this with us. Took pictures and requested a refund- no follow up This was this weekend.

6

gaetane

Sep 13, 2023

·

Stayed 1 night

I stayed with my small dog in a pet room. When we opened the door to the suite the door of dog urine was very overwhelming. There were smudged hand marks on the cupboards and stains on the furniture. We spent all of our time in the bedroom as it didn’t smell as bad. The head vinyl board had a drippy stain on it and hand marks and had clearly not been wiped clean in awhile.

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Rooms

Suites are notably spacious and well equipped with full kitchens, making them comfortable for families and longer stays. Some report soft or sagging beds, noisy appliances or hallway noise, and occasional small bathrooms or uncomfortable sofa beds.

Related guest reviews

10

Jennifer

Jul 23, 2025

·

Stayed 2 nights

Great beds, large rooms, full kitchen, very clean

10

Joyce

Jun 13, 2025

·

Stayed 7 nights

It was not quiet in our Suite #122 because the fridge kept coming on and off plus the air conditioning kept doing the same plus whatever was behind the closed door which made a big racket to the point I could not hear someone talking to me or hear the TV. We loved our suite otherwise!!

6

Carolee-anne

Nov 27, 2025

·

Stayed 1 night

We did not find the bed comfortable. Very soft and sagged a bit towards the middle. Breakfast was just okay. Quite a few hotels within walking distance but no restaurants. (Could walk in good weather but quite a distance). In the positive side, very clean. Close to Canadian Tire Centre.

8

Deborah

Jan 12, 2025

·

Stayed 1 night

Very uncomfortable beds.

10

Jennifer

Dec 22, 2025

·

Stayed 1 night

Check in was easy, staff were friendly, we had a 2 bedroom suite, it was very spacious and clean. We enjoyed our stay.

10

John

Aug 17, 2025

·

Stayed 1 night

The rooms were spacious and really liked how the kitchen had plates and kitchenware that we could use. Location was excellent for getting to concert at Kanata center.

10

Ken

Nov 12, 2025

·

Stayed 1 night

Great 2 bedroom suite. Perfect for staying while attending the Senator’s hockey game. Close to arena (10 min Uber ride)… clean, plenty of room for 4 with living room and 2 bathrooms.

10

Anthony

Sep 30, 2025

·

Stayed 1 night

Very close to shops. Hotel and room were both very clean although pillows and hide-a-bed were not comfortable.

8

Randy

May 7, 2024

·

Stayed 1 night

Nice large room, quiet. 2 tv’s which was neat. Breakfast was good. Fridge was noisy. Bed was not that comfortable and the pillows way to soft.

6

Muskan

Dec 16, 2024

·

Stayed 2 nights

There was one think that I didn’t like was the washroom was too small

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Service

Service is widely described as friendly, accommodating, and proactive, with helpful front desk support. A minority reported rude or unresponsive interactions, reservation or room-type issues, or slow/absent check-in.

Related guest reviews

2

Kerri

Aug 29, 2025

·

Stayed 1 night

We had booked a 2 bedroom suite. Upon checkin, we confirmed this. The reception staff said “no, you have a 1 bedroom suite”. I said “no. Booked and paid for a 2 bedroom.” Then he faffed around like it wasn’t available or clean (well after the check in time). Finally got the room we paid for, but how sneaky to just downgrade our paid reservation. Plus the pool was closed and we weren’t notified until check in. The surrounding area is completely under construction. Stay elsewhere.

10

Martha

Oct 27, 2024

·

Stayed 1 night

The staff at the front desk and house keeping were amazing I would definitely recommend to my friends and family

6

kiranjit

Oct 23, 2025

·

Stayed 1 night

We booked three suites with family and teenage kids. Reception staff was rude, upset to see so many people together at one.

10

Melissa

Mar 23, 2025

·

Stayed 2 nights

Best place ever. Very hospitable staff who checks in throughout your stay to ensure all is good. The property is in a convenient location. The suite was amazing. Very impressed with the cleanliness and accommodation. I will definitely be going to stay here from now on.

10

Christiana

Nov 5, 2025

·

Stayed 1 night

Everything was great! Room was really spacious, the staff were super friendly and everything was well kept.

10

Jose Roberto

Sep 11, 2025

·

Stayed 9 nights

Wonderful place, great staff, and Manager is a very kind person. When you arrive, Roman makes a difference in this location. His great attitude, kindness, and hospitality is unbeatable. He always find a way to help you and resolve any problem. At night shift, Prit is a great invaluable employee in this location. She is always ready to help and serve. Congrats to the whole team! Roberto*

2

Ron

Sep 27, 2025

·

Stayed 4 nights

Unfortunately I won't be looking for rooms at this property any longer. I made a guaranteed reservation being that I travel every month to Kanata but this time my plans were altered and although I tried to negotiate for a change of dates in my reservation they still charged me for the entire stay - $800 out of my wallet into their petty cash. Client service is a big thumbs down.

10

Cayla

Feb 21, 2025

·

Stayed 2 nights

Noah was very helpful. We needed to use the printer and both gentleman (cannot remember the other man's name) went above and beyond to ensure I had my documents printed for an important conference. Love the convenience of the kitchen. The breakfast had a good variety. I would stay here again.

2

Douglas

Aug 13, 2024

·

Stayed 2 nights

No staff available on arrival! We called many times and waited in the parking lot for 2 hours and had to leave and get a room at the Holiday Inn! My card was charged and was told the next day by Roman that charges would be reversed !

10

Lesley-Anne

Oct 15, 2025

·

Stayed 1 night

Desk staff were excellent. Property was immaculate and the decor was nice. Lots of parking. Very spacious room.

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Location

Convenient for the Canadian Tire Centre, shopping, and quick access to Highway 417; a practical Kanata base. Several note limited walkability or nearby options and some surrounding construction.

Related guest reviews

6

Carolee-anne

Nov 27, 2025

·

Stayed 1 night

We did not find the bed comfortable. Very soft and sagged a bit towards the middle. Breakfast was just okay. Quite a few hotels within walking distance but no restaurants. (Could walk in good weather but quite a distance). In the positive side, very clean. Close to Canadian Tire Centre.

10

Joanne O

Oct 9, 2023

·

Stayed 1 night

Convenient location to hwy 417. Clean, modern. Excellent service. Pool was fantastic. Have stayed here before and property continues to be excellent.

10

Murielle

Apr 8, 2025

·

Stayed 2 nights

Great room in the perfect location.

8

Lee

Jan 6, 2025

·

Stayed 2 nights

We really enjoyed our stay in Kanata. The hotel was convenient for shopping and sporting events.

10

Melanie

Dec 15, 2025

·

Stayed 3 nights

Rooms were amazing, Staff awesome, Location amazing

10

John

Aug 17, 2025

·

Stayed 1 night

The rooms were spacious and really liked how the kitchen had plates and kitchenware that we could use. Location was excellent for getting to concert at Kanata center.

10

Viviana

May 17, 2025

·

Stayed 3 nights

We loved the hotel cleanliness, the room layout and having the extra living room space. We traveled with our 3 year old and having a separate room is always a must for us. Location was great and the hotel was well maintained. Pool and breakfast were great.

10

Audry

Oct 5, 2025

·

Stayed 1 night

Great location and breakfast options

10

Cynthia

Oct 1, 2025

·

Stayed 5 nights

Staff was great, room large and comfortable. Great location not far from Ottawa city center.

10

Giovanni

Oct 14, 2024

·

Stayed 3 nights

Close to many facilities. Stayed at this hotel many times and always satisfied

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Dining

Included breakfast draws mixed reviews: many enjoy the hot options and variety, while others find it basic or repetitive, criticize the eggs and limited healthier or vegetarian choices, and dislike disposable tableware and limited recycling. There is no on-site restaurant.

Related guest reviews

10

Erin

Oct 30, 2025

·

Stayed 2 nights

Easy excellent check in and out!! Reception and lobby very clean. Front desk staff very friendly and helpful!! Room was exceptional!! Quite large! Loved the mini kitchen facilities!! Bathroom lovely and clean and upgraded! Bathroom products were very nice! Included buffet breakfast was wonderful!! There was (hot): eggs, bacon, hash-browns, pancakes, oatmeal, and (cold) 4 kinds of cereal, yogurt, fresh fruit, hard boiled eggs. Plus flavored muffins, bread- English muffins- bagels for toasting, or croissants. And of course all the fixings. Peanut butter, jam, syrup, butter, etc. Orange & apple juice. Coffee, various teas, hot chocolate, fresh milk 2% and skim, and half n half cream!!!!! Of course we will ALWAYS stay here whenever we need to come to Ottawa!!!

10

Carolette

Aug 18, 2025

·

Stayed 1 night

Loved my stay here! My room was clean, comfortable, quiet and pretty much had everything that you need to make your stay comfortable! Food options however, are limited inside the hotel. No restaurant on site. Hot breakfast was decent but could have been better.

8

Gabriella

Sep 14, 2025

·

Stayed 2 nights

A very comfortable and convenient hotel. Staff were very responsive, and the facilities good. Breakfast was alright though we were very disappointed not to see neither recylcing nor compost at the breakfast buffet.

6

Alexandra

Aug 23, 2025

·

Stayed 8 nights

The breakfast was very poor. The eggs were not scrambled eggs, had a bad taste and were almost inedible. I ate out most breakfasts as a result. I won’t stay again due to the sub par breakfast. Homewood on West Hunt Club had a delicious fresh breakfast, so Kanata was a big disappointment.

10

Jhansi

Jun 30, 2025

·

Stayed 1 night

Friendly staff, clean room and a wonderful breakfast.

10

Audry

Oct 5, 2025

·

Stayed 1 night

Great location and breakfast options

8

Mustaqeem

Jul 2, 2024

·

Stayed 1 night

not expected Hilton to have disposable plates and cutlery. breakfast menu was very limited. not enjoyed at all

8

eric

Jun 18, 2025

·

Stayed 2 nights

Great except needs a better breakfast

8

Joahn Manuel

Jul 31, 2025

·

Stayed 5 nights

Todo fue realmente muy agradable y confortable. El desayuno fue un poco repetitivo pero estuvo bien. La señora que atendía el servicio de desayuno NO es amable y sinceramente parece que odia su trabajo ya que NUNCA sonríe y le fastidia la interacción con los clientes.

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8

Jean-Philippe

Jul 28, 2025

·

Stayed 1 night

Prestations correctes, chambre sombre, bruit de ventilation assez fort, venant d'une colonne près de la chambre. Petit déjeuner assez basique et avec de la vaisselle jetable.

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Month	Average price
January	$140
February	$162
March	$158
April	$153
May	$168
June	$155
July	$155
August	$162
September	$174
October	$163
November	$177
December	$153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2	3 $232
4 $124	5	6	7	8 $149	9 $129	10
11 $117	12 $154	13 $140	14 $192	15	16	17 $272
18 $132	19 $145	20 $179	21 $198	22	23 $137	24
25 $118	26 $130	27 $145	28 $139	29 $134	30	31 $138

Homewood Suites by Hilton Ottawa Kanata

Prices for Homewood Suites by Hilton Ottawa Kanata

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Studio, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible, Bathtub

Suite, 2 Bedrooms (1 King & 2 Queen Beds)

Suite, 1 Bedroom (2 Queen Beds)

Suite, 1 Bedroom (1 King Bed)

Guest reviews of Homewood Suites by Hilton Ottawa Kanata

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Ottawa Kanata

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $136	21	22	23	24 $158	25 $155	26
27 $114	28 $150	29 $140	30 $151