What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee, approximately EUR 23 to 35 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and may incur additional charges.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Gran Via and 6 minutes by foot from Puerta del Sol. It is 0.6 mi from Plaza Mayor and 0.7 mi from the National Prado Museum.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, but specific age policies for free stays are not mentioned.

NH Collection Madrid Gran Vía Hotel in Spain

Average nightly price at NH Collection Madrid Gran Vía by month, last 12 months (USD)
Month	Average price
January	$321
February	$270
March	$307
April	$361
May	$388
June	$347
July	$260
August	$239
September	$428
October	$411
November	$353
December	$322

What guests think

NH Collection Madrid Gran Vía earns consistent praise for its unbeatable central location on Gran Vía, very friendly and professional staff, and contemporary rooms that many find comfortable and quiet despite the lively surroundings.

While soundproofing is often effective, some guests still notice late-night street noise and heavy crowds nearby. Rooms are frequently described as modern and well designed, though several reviews mention they run small. The rooftop bar offers standout city views but can be busy, with occasional access queues, elevator congestion, an entrance-fee mix-up, or service issues; breakfast and dining feedback ranges from excellent to average. Expect a stylish, central base with attentive service and an energetic vibe.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and terrace draw lots of praise for city views. Some guests report queues, elevator crowding due to public access, and occasional service issues there; driving and parking are inconvenient and no on-site valet is noted.

Related guest reviews

10

Fátima M F

May 8, 2024

·

Stayed 4 nights

Atendimento maravilhoso, pessoal educado e muito bem treinado. Parabéns. Tudo perfeito a não ser a ausência de um estacionamento no Hotel pois o conveniado deles é longe para levar as malas

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8

Ramzi

Nov 29, 2025

·

Stayed 1 night

My room was very neat and well-maintained. The staff were friendly, the breakfast was delicious and the hotel’s location is perfect—right in the middle of everything. The rooftop sky bar is a nice addition, though there’s a €5 entrance fee. I later found out that hotel guests aren’t supposed to be charged, but no one informed me at the time. When we mentioned it, they offered to refund us, but I told them not to worry. Overall, still a pleasant stay.

10

Julian

Jun 30, 2023

·

Stayed 2 nights

Todo muy bien, el cuarto, la atención, la limpieza. Lo único malo es que solo sirve un elevador para todo el hotel y es muy lento. Entonces hay que esperar bastante para subir y bajar

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10

Diann

Oct 20, 2024

·

Stayed 6 nights

This hotel exceeded my expectations. The staff was always pleasant and helpful, the room was well appointed, the rooftop bar was amazing and the restaurant was superior to what I would expect from a hotel. Location was excellent for walking to Plaza Mayor and a bit longer walk to museums. My only complaint was that the lighting in the room was a little too subtle for reading and the streets right around the hotel were extremely crowded.

10

Michael

Oct 2, 2024

·

Stayed 5 nights

Amazing location and building with great sky bar and Resturante. The room was extremely nice and clean and comfortable.

8

martha beatriz

Jul 6, 2024

·

Stayed 3 nights

habitación con vista a metro y gran via en 2 piso. Bastante apacible por las noches. Desayuno muy bueno, limpieza excelente, staff muy atento. El detalle son los elevadores, aunque hay dos, a veces estan muy solicitados por la clientela del bar.

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8

Tiffany Michelle

Jun 24, 2025

·

Stayed 3 nights

Sehr sauberes Zimmer. Das Personal ist sehr nett und zuvorkommend. Hotel an guter Lage. Das einzig negative: Die Rooftop Bar welche soweit ich weiss nicht direkt zum Hotel gehört war für mich etwas entäuschend. Das Personal dort ist sehr unfreundlich. Ausserdem ist die Bar dreckig und total überfüllt. Da die Bar auch für andere Hotelgäste zugänglich ist, geht ohne Reservierung nichts.

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8

Maria H P

Jun 8, 2025

·

Stayed 4 nights

Hotel bem localizado, o problema desse hotel é o grande número de pessoas externas ( não hospedadas) que circulam na recepção , elevador e restaurantes, isso traz insegurança e desconforto aos hóspedes.

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10

Jacqueline

Dec 31, 2023

·

Stayed 3 nights

Great hotel, roof top - coffee is not good.

8

Javier

Nov 25, 2023

·

Stayed 4 nights

Beautiful Hotel and view. It being in the Gran Via avenue makes it a real hassle to arrive with luggage specially if arriving in your own car, a valet parking option would solve this and would easily allow for a 5 star review.

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Cleanliness

Rooms and bathrooms are generally very clean with reliable housekeeping. A few guests mentioned missed cleanings or minor cleanliness issues.

Related guest reviews

10

Gabriel

May 5, 2025

·

Stayed 3 nights

Good location, clean, friendly

10

Maria

Nov 11, 2024

·

Stayed 3 nights

The staff at the hotel were very nice and friendly. The hotel is very clean and the views from the rooms are to die for. The location is also very convenient.

10

Adnela

Aug 11, 2024

·

Stayed 3 nights

Hotel was in a convenient location. Has a cute little rooftop bar on top. Walking distance to sights and shops. In a safe area. The staff are friendly and helpful. I forgot my sunglasses after I checked out and the staff have been very helpful returning them to me. Rooms are clean and well looked after.

10

Suellen

May 1, 2024

·

Stayed 4 nights

Hotel is at a great location. We had a great view of Gran Via from our room. Very clean and modern room. The breakfast was good. Especially the gluten free cookies en muffin. The staff was very friendly and helpful. We would definitely come back again. Highly recommended.

8

Carlos

Aug 2, 2024

·

Stayed 2 nights

Perfect location. Dog lover hotel. Good breakfast. Very good front desk personnel. Reasonable room. The pillows a little hard for me. Bed ok. One issue with cleaning that we left and advise front desk to have tje room clean but when we came back no cleaning was performed. Then we left in the afternoon and came back two hours later and the room was not still clean. This communication needs to improved. Otherwise is an ok hotel for a stay.

10

Natalia

Oct 20, 2025

·

Stayed 3 nights

Clean room

10

AlMeqdad

Jan 9, 2024

·

Stayed 3 nights

Very welcoming staff, and great daily housekeeping.

10

Martha

Dec 28, 2025

·

Stayed 1 night

Clean and comfortable room, great location and lovely Gran Vía balcony.

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10

Adriano

Feb 18, 2026

·

Stayed 2 nights

Hotel muito bem localizado. Limpeza impecável, excelente café da manhã com vista para Gran Via.

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10

Gian

Jun 23, 2023

·

Stayed 1 night

Good Location, clean and modern rooms.

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AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable, and often quiet thanks to good soundproofing; many highlight balconies and views. Several note rooms can be small, with occasional comments about firm pillows or minor maintenance quirks.

Related guest reviews

8

Jonathan

Sep 25, 2023

·

Stayed 6 nights

Great central location, service was outstanding. However, expecting a balcony in the room as outlined in the reservation compared to a window overlooking the Gran Via.

10

Christa

Apr 2, 2024

·

Stayed 3 nights

We stayed in a gorgeous corner suite with a very large and beautiful terrace. The location was incredible and the room very comfortable. We would definitely stay here again.

10

daimy

Jul 8, 2024

·

Stayed 6 nights

The room was wery nice and confortable

8

Murilo

Oct 17, 2025

·

Stayed 1 night

Quarto limpo e pequeno. Ideal para uma estadia rápida. Funcionários prestativos e educados. Local un pouco conturbado

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8

Mihaela

Mar 23, 2024

·

Stayed 2 nights

The hotel is very conveniently located, the staff was courteous and accommodating. The room was clean and well appointed; however, for me and my husband the mattress and pillows were not comfortable (too firm).

10

Valeria

Jun 16, 2025

·

Stayed 1 night

Perfect location. Sound proof window work really well in a very noisy never-sleep Gran Via. Nice decorated rooms. I had been in this hotel several times in different rooms. Those with balcony on the Gran Via side are very nice, but somehow I liked more the last one we stayed overlooking McDonald's. Book in advance to get more choices and better price.

10

Mary

Aug 4, 2024

·

Stayed 2 nights

Location of hotel was amazing. Right in the middle of everything. Room is as extremely comfortable and beautiful. Balcony overlooking Gran Via was amazing. Was able to watch the sunset from our room. Really happy and impressed with this hotel.

8

Nuria

Nov 27, 2024

·

Stayed 4 nights

Location was great, and was a walking distance to most landmarks of my interest. Staff was great and very welcoming. The rooms in my opinion are very small for the amount of money that we payed for, but overall it was a very nice stay.

10

Amador Jr.

Oct 2, 2023

·

Stayed 4 nights

Room is a little small. But very comfortable beds and sheets. Very clean and well kept. Location is amazing. Value for money and everything else is great. Book this hotel

10

Melissa

Sep 25, 2023

·

Stayed 3 nights

A great location, clean and modern (but small) rooms. I was worried it would be loud at night due to the location, but when you close the doors to the veranda, you hear nothing and it is dark as can be!! Staff was very helpful.

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Service

Staff are widely praised as friendly, professional, and helpful, with examples of upgrades or early check-ins. A few guests reported slow room service, unfulfilled requests, or less accommodating treatment via third-party bookings.

Related guest reviews

10

Veronica

Oct 30, 2023

·

Stayed 3 nights

The service is amazing in this hotel. They go out of their way to help with anything you need. Highly recommend including breakfast. It was excellent. Alvaro and Cristina at guest services were so helpful with information on the city and tours. They also helped with anything additional we asked from the hotel. Eddie in the Sky Bar, Picalagartos, provided excellent service. The views were awesome. Excellent experience, highly recommend and will definitely return to NH Collection Gran Via.

10

Isabel

Jun 3, 2025

·

Stayed 2 nights

Excelente atención en la recepcion!

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10

LeeShian

Mar 1, 2026

·

Stayed 1 night

Hotel staffs were some of the best I interacted with in a while. Beautiful hotel with great room and superb location.

10

Claudia

Apr 22, 2025

·

Stayed 9 nights

From the moment we arrived, we were truly impressed by the level of service and professionalism at this hotel. Every detail was carefully attended to, and the entire staff made us feel completely at home. A special thank you to Bianca, Guest Relations Manager, whose warmth, attention, and personal touch made our stay even more memorable. Her genuine care and dedication truly set this place apart. We felt welcomed, valued, and relaxed throughout our stay. Highly recommended – we can’t wait to come back!

4

Jeff

Sep 15, 2025

·

Stayed 3 nights

Couples trip, we booked through Booking got worst room in the hotel and treated by staff as 2nd class guest. Offered nothing. Our friends booked through hotel direct and got upgraded suite for same price, food platters & wine, daily turn down service. Very average Property in great location. Would not stay there again. Staff is not accommodating or helpful. Food was decent but area had much better restaurants to go to.

10

Lillian

Oct 20, 2025

·

Stayed 2 nights

Excellent staff, beautiful property well located

10

Radoslav

Nov 4, 2024

·

Stayed 1 night

I was pleasantly surprised to be upgraded from a Superior Room to a Junior Suite at no extra charge, as my original room wasn’t ready when I arrived around 10 a.m. (even though check-in is after 3 p.m.). The staff was incredibly accommodating, and everyone was so kind and helpful. Fantastic service!

10

ismail

Dec 15, 2023

·

Stayed 4 nights

Enjoyed stay due to excellent service

4

Michelle

Mar 16, 2023

·

Stayed 1 night

The room was nice and large along with the bathroom. The view was out over Gran Via and very pretty. However the service was horrible. I reached out regarding the wine that I was supposed to have in my room. They told me it should have been there, but would have it brought up. It never came. I called several hours later and was told they would send it up. It never came. This is just one example of how the service was underwhelming.

10

Veronica

Dec 16, 2024

·

Stayed 3 nights

Amazing service!! Maria at guest relations is the best example of great service that I have seen in a long time. All of the staff was excellent. Accomodations are right in the heart of the city convenient for transportation and for sightseeing. This is my second time staying at this hotel and they do not disappoint. Highly recommend the hotel and I commend the staff on the service they provide. Thank you to Maria and all of the staff at the hotel who made our vacation amazing!

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AI-generated summary based on recent guest reviews

Location

Exceptional central position on Gran Vía with metro nearby and easy walking to sights. Downsides include heavy crowds, occasional street noise, and some reports of difficult vehicle drop-off or homeless presence at night.

Related guest reviews

10

Michelle

Jul 16, 2025

·

Stayed 3 nights

Prime location, super walkable. Rooms are modern and comfortable. Staff was also very friendly.

10

Fuad

Oct 17, 2023

·

Stayed 4 nights

Next to the metro. Nearby shopping stores

10

Antonio

Sep 7, 2025

·

Stayed 3 nights

Location

8

Ceta

Jun 25, 2025

·

Stayed 3 nights

Nice hotel, staff helpful, received nice birthday gift. Gran Via metro next to hotel. Sol metro is 3 min walk. Bus stop outside hotel. Location is excellent.

8

Emiliano

Oct 6, 2025

·

Stayed 1 night

El hotel muy bonito, la zona sucia y ruidosa

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10

Valeria

Jun 16, 2025

·

Stayed 1 night

Perfect location. Sound proof window work really well in a very noisy never-sleep Gran Via. Nice decorated rooms. I had been in this hotel several times in different rooms. Those with balcony on the Gran Via side are very nice, but somehow I liked more the last one we stayed overlooking McDonald's. Book in advance to get more choices and better price.

10

Eduardo

Oct 24, 2025

·

Stayed 1 night

The hotel's location is excellent, very well connected to public transportation, shops, restaurants, and some of Madrid's main touristic attractions.

8

Carlos Ivan

Jul 21, 2024

·

Stayed 2 nights

Around the property are some homeless people especially at night

8

Kimberly

Apr 7, 2024

·

Stayed 2 nights

Excellent location, clean rooms, spectacular rooftop bar. The only downside was the noise heard from the street in the very late and very early mornings.

8

Javier

Nov 25, 2023

·

Stayed 4 nights

Beautiful Hotel and view. It being in the Gran Via avenue makes it a real hassle to arrive with luggage specially if arriving in your own car, a valet parking option would solve this and would easily allow for a 5 star review.

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Dining

Breakfast and on-site dining receive mixed feedback: many call breakfast excellent or spectacular, while others find it average, limited, or pricey; restaurant quality ranges from very good to subpar, and room service can be slow.

Related guest reviews

6

Maria

Sep 22, 2023

·

Stayed 1 night

El desayuno no me pareció nada bueno. Hace falta que sea un buffet

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6

Wojciech

Sep 20, 2023

·

Stayed 3 nights

Breakfast were terrible

8

John

Sep 2, 2024

·

Stayed 2 nights

Great location. The food and drinks at the restaurant and bar were average

10

Glorivee

Mar 23, 2025

·

Stayed 2 nights

The breakfast is spectacular! Very good location!

8

Francisco

Aug 4, 2025

·

Stayed 2 nights

Ordered room service. A little bit slow but the food was ok (not great)

10

Norma I

Aug 19, 2025

·

Stayed 5 nights

Excellent location. Rooms are very spacious. Breakfast is spectacular. I'll give the staff 10.

10

Jean-Paul

Jul 3, 2025

·

Stayed 2 nights

Great HOTEL, RESTAURANT AND BREAKFAST VERY GOOD. ABSOLUTELY RECOMMEND

10

Gwendolyn

Jul 18, 2025

·

Stayed 3 nights

Amazing! Loved the location and friendly, welcoming staff. Very clean and comfortable with a great breakfast selection.

10

Jose

Apr 9, 2024

·

Stayed 1 night

Excelente localización. Habitación espaciosa con vista a la Gran Vía. Un rooftop espectacular, pero el servicio en el área de desayuno no es el mejor ni el desayuno tampoco.

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6

Muhammad

Oct 20, 2023

·

Stayed 2 nights

Location was brilliant but coffee at breakfast was average at best. Food selection was very limited too. No iron in the room was a oversight which they only allowed us to borrow for one hour.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $469	5 $357	6 $521	7 $536
8 $463	9 $279	10 $297	11 $295	12 $299	13 $329	14 $314
15 $231	16 $284	17 $272	18 $278	19 $231	20 $330	21 $313
22 $329	23 $288	24 $300	25 $345	26 $381	27 $402	28 $375
29 $261	30 $256

Su	Mo	Tu	We	Th	Fr	Sa
		1 $231	2 $231	3 $267	4 $333	5 $367
6 $333	7 $345	8 $236	9 $236	10 $241	11 $330	12 $331
13 $222	14 $217	15 $222	16 $233	17 $202	18 $277	19 $280
20 $279	21 $282	22 $280	23 $236	24 $317	25 $344	26 $336
27 $334	28 $428	29 $451	30	31

NH Collection Madrid Gran Vía

Prices for NH Collection Madrid Gran Vía

Monthly average prices

About this property

Location

Room options

Premium Panoramic Gran Via View

Premium Room (Gran Viewía Viewiew)

Junior Suite with Gran Via View and Balcony 3 Adults

Premium Room

Superior Room, Balcony

Junior Suite with Gran Via View and Balcony

Superior Double Or Twin Room

Junior Suite with Gran Via View and Balcony Extra Bed 2A + 1C

Superior Room (Gran Viewía Viewiew)

Guest reviews of NH Collection Madrid Gran Vía

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Collection Madrid Gran Vía

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Business details