Ippokampos Town Apartments

The room was dark, smaller and in poorer condition than the listing photos suggested. There was a persistent smell of cigarettes and garbage, apparently coming from the waste/service area directly outside the windows. The air conditioning was poor, and we also found hair in the shower and bed. We were travelling with our four-year-old son and did not feel comfortable staying for the rest of the booking. On the first evening, I raised concerns about the smell, size and general condition of the room and asked to move. After checking the computer, staff told me that no other rooms were available, leaving me with the clear impression that nothing could be done. The next morning, I arranged and paid for alternative accommodation and checked out early. Only after I returned the key, mentioned a refund and contacted Hotels.com did the hotel offer a room at another property. By then, I had already paid elsewhere, based on the information their staff had given me. I requested a refund only for the unused nights. The hotel refused, which was within its rights, but then claimed we had given them no opportunity to resolve the problem. That is not what happened: I raised my concerns and requested another room before leaving. Their later messages became defensive and accusatory, placing the blame on us rather than addressing the issues raised. I have visited Naxos several times and usually had excellent stays. This experience was very different, and I would not return.

From our check in-to check out-& everything in between, Mathias was a very helpful & friendly face at Ippokampos Town Apts. We stayed 9 nights - the first night in a 3 bed apt. then moved next door to a 2 bed apt. (only 2 people but this was the only availability to do that). Both rooms were great but we preferred the layout of the 2 bed (8 nights) as it had external kitchen & bathroom windows and just felt much more light and airy. All the basics you need for a stay are provided in the kitchen - we planned on eating out breakfast but instead bought food from the grocery store & loved our chill time in the morning without even leaving the apt. Against type for us but we just found the apt. so very relaxing. The room was very clean, bed & pillows comfortable (only minor issue bed protector & bottom sheet too small for bed so kept untucking/shifting: suggest bigger sheets for better guest comfort), housekeeping was good, adequate closet space (we travel 'carry on' quantity only), shower pressure & temp was consistently great during our stay (what a score!), water stayed inside shower so no post shower floor drying (another win!). Plenty of shops, restaurants, beach all within easy walking distance - even to heart of the Chora was great walking distance. Ippokampos beach club gives 50% bed discount AND provides towels (Nick is fantastic). All in all we loved our stay here in Naxos (our second time to Naxos) and would not hesitate to stay at the Ippokampos Town Apts. again.

Everything about this property was exceptional. Closeness to the beach, to the port, to buses, to eateries, to gift shops. I LOVED the staff--they were exceptional in their service. I would only recommend that the property install microwaves in their kitchens.

The rooms looked like the photos but wifi did not work at all and our room was on the lower floor which we were unaware was in somewhat of a basement so we had no service as well (not even on the balcony). We requested that the wifi be fixed twice but the issue was never resolved so we would need to leave the hotel room to access service/data and use our phones. Besides this the room was clean, however, because the room was in the basement it consistently had a damp smell to it which soaked into our clothes as well. Our “fresh” toilet paper rolls were also clearly wet and then dried at some point prior to being placed in our room. Overall an okay hotel as I’m not sure if upper level rooms had the same issue but our experience was pretty unexpected and inconvenient.

A beautiful family run business. Highly recommend a great place to stay. And thank you for the beautiful breakfasts and a special homemade slice every morning.