The Jacquard, Autograph Collection

Although the staff was excellent, the amenities were lacking! There was a hole in our bedsheets. The pillows are extremely hard. Room service was unreliable. Had to ask for towels, one day and then toilet paper the next day. The glass doors are hazard. We had no safe in our room. Although everything was very clean, lacking amenities is important at this caliber of a hotel.

We had to ask for room service one day and no service on another day

We've been going here once or twice a year for the last 5 or 6 years but this stay was not as smooth or memorable. The entire staff (except Zach/ manager) was helpful and awesome! Zach was dismissive, non-understanding, and non-empathetic.

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Very comfortable, very friendly staff, fine service