Tenute Baglio Passofondo

The staff was amazing and very helpful. They moved our room after our first night because the people in the room above us were so loud we could hear everything. The rooms are nice but have some drawbacks: in order to have your windows open to get fresh air at night, the room is flooded with all the uplighting surrounding the hotel. The windows have wooden shutters inside which means in order to block out the light, you must close the windows and then close the wooden shutters. Either turn off the floodlights at night or provide some curtains. The walls are also very thin and you can hear everything in the room next to you. We couldn’t get any of the TV apps to work so only had access to Italian TV. Did a fun (but very long) cooking class. The pool area is interesting but not inviting. It’s in a corner in the main area of the courtyard and faces 2 walls so there is no view. Also not very private. There is no lobby bar or any soft seating to relax anywhere. There is also not a set restaurant at the hotel - you have to do a cooking class or a private chef cooking for you (which would be nice but it’s in the cooking class/breakfast room so you have to experience it while a class is going on beside you). It’s a very pretty hotel but not really designed for the best experience for guests.

Beautiful boutique property with views of the rolling hills! We were traveling with two children and the suite was comfortable for us all. Smaller pool but perfect for cooling off. Breakfast was lovely!

Excellent hotel! Beautiful and the cooking class with Giovanna was amazing!

A hidden gem! The service, the location and value make this an exceptional experience. Go- you will not regret it.

This hotel was beautiful, but to call itself luxury is a bit of a stretch. The differentiating factor between luxury and non-luxury hotels is not just in the quality of the facilities, but in the service - and that’s where this hotel was lacking. There was no one to help with bags, €5 charge for pool towels, no food or beverages or even water available outside of breakfast, no one asking if you needed anything, literally the service level was nonexistent. The staff were perfectly pleasant, just not there to provide you with anything except the bare minimum. The little things that feel luxurious don’t cost a lot - free coffee pods in the room, towels and water at the pool, a glass of prosecco to apologize for the noise - but they go a long way in differentiating the true luxury places from those that are merely pretending. There was also a big event with dancing and DJ and loud music that ran till midnight that we were not informed of until we arrived. No apologies were given, we were told “it’s just a meeting”. In a hotel this small, where the sound carries through the entire space, perhaps hotel policy should be that events need to buy out all the rooms and not just the public spaces. I’m sure the people in gowns would prefer not to have guests in swimwear doing cannonballs into the pool anyway. They get an extra star for the extremely sweet cat Sergio who was single handedly bringing all the warmth and service one would expect from a luxury hotel.