Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Is breakfast offered at the hotel?

A complimentary reception is held daily, but specific breakfast options are not detailed.

Does the hotel allow pets?

Pets are allowed with a fee of MXN 100 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 20:00, and check-out is at 12:30. Early or late check-in/check-out may be arranged by contacting the property in advance.

What accessibility features does the hotel offer?

The property has step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to local attractions?

The hotel is located in Matamoros, within a 5-minute drive of Parque Olímpico Cultura y Conocimiento and Casamata Museum. It is approximately 1.3 km from Rio Grande and 2.1 km from Plaza Fiesta Shopping Center.

What are the policies for guests staying with children?

Children are allowed at the property, but specific details about age restrictions for free stays are not provided.

Hotel Hacienda del Viejo

What guests think

At Hotel Hacienda del Viejo, guest feedback is mixed, balancing positive experiences with notable drawbacks across multiple aspects of the stay, and overall impressions vary significantly depending on room assigned and interactions on site.

The location is praised for being close to eateries, the border, and transit, though some mention street noise or a rougher feel outside despite active monitoring. Service gets many compliments for friendliness and help, yet complaints recur about overbooking, unexpected charges or refunds, and inconsistent desk attitudes. Rooms feel basic or worn with AC quirks and thin towels, while cleanliness ranges from very clean spaces to serious concerns like pests, odors, and dirty floors. Expect a central, budget-style stay with variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Cleanliness

Some guests highlight very clean rooms and bathrooms, while recurring reports cite pests, unpleasant odors, dirty floors, and missing linens or towels.

Related guest reviews

2

Jesus

Jul 26, 2023

·

Stayed 1 night

Mala // Cucharachas // no javon // no toallas // no Cobijas // ETC

6

ERNESTO LOPEZ

Sep 10, 2022

·

Stayed 1 night

No muy limpio, en el check inn la srita del aseo un poco grosera, terminaron cambiándonos de habitación ya que el aire acondicionado no servía

2

??????

Jan 30, 2023

·

Stayed 7 nights

Самый плохой отель, который когда-либо мне попадался. Антисанитария. Тараканы, муравьи, грязь. Плесень на потолке. У меня украли. Деньги. В этой гостинице. Когда убиралась уборщица .

10

Juana Aurora

Oct 5, 2025

·

Stayed 1 night

La habitacion muy limpia, personal accesible y muy centrico

8

BRENDA

Nov 13, 2025

·

Stayed 1 night

La habitación muy limpia

8

David

May 16, 2022

·

Stayed 4 nights

The gentleman at the desk was incredibly accommodating, and extremely helpful and knowledgeable. The lady receptionist was no so friendly, so I mostly avoided her. Due to my medical conditions (why I was there), I had to insist that the AC was left on in the room, as they shut it off once you leave the room. The gentleman made sure that this happened, and I am grateful. The floor of my room was dirty, and I cleaned it, but the bathroom was very clean and very well maintained. This is Mexico - and a border town at that - so although noisy, and difficult to clean and manage, the staff do all they can to ensure their is a safe, monitored element. It is a safe stay in a somewhat rough neighborhood. They did an excellent job, and it was greatly appreciated.

10

Francisco

Feb 20, 2022

·

Stayed 3 nights

Clean and safe and plenty of eateries local

8

Marysol

May 13, 2024

·

Stayed 1 night

First time staying at this location, if you have children this hotel is it. Everyone at the property was very nice, great customer service. Clean Hotel, staff on the property 24/7. The hotel is at an easy accessible location that is close to everything.

8

Alejandro

Sep 25, 2024

·

Stayed 1 night

El aire acondicionado tiene una tuberia que pasa por encima de la taza del baño y gotea. La habitación tiene mal olor.

6

Luz del carmen

Apr 8, 2024

·

Stayed 1 night

Fue una suite la que renté y el sofá pareciera que lo recogieron en el basurero, el baño en el área de regadera había cucarachas y poca privacidad

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Rooms

Rooms are basic and can feel dated, with repeated mentions of AC not working or hard to control; noise varies, and some guests reported uncomfortable furnishings or thin towels.

Related guest reviews

6

Sigifredo

Sep 22, 2025

·

Stayed 1 night

La atención es muy buena pero los cuartos son muy básico, el precio se me hace alto para lo que ofrecen en comparación con otros hoteles de la frontera

8

Pablo

Jun 22, 2022

·

Stayed 1 night

Muy amables todos. Dormimos super bien. Necesitan mejores toallas no tan delgadas. El area es ruidosa Pero no se oyen los carros.

6

ERNESTO LOPEZ

Sep 10, 2022

·

Stayed 1 night

No muy limpio, en el check inn la srita del aseo un poco grosera, terminaron cambiándonos de habitación ya que el aire acondicionado no servía

6

Anali

Oct 29, 2023

·

Stayed 1 night

If you don’t mind old hotels, this is the place for you, it was convenient for us, because we got a 2 single and 1 double bed for 4 people, besides is only 10 minutes from the US/MEX border, 10 minutes from the Bus Station, you have restaurants and convenient stores all around, walking distance. They advertise free WIFI but is doesn’t work, like I said it is an old hotel.

6

juan carlos

Oct 22, 2023

·

Stayed 1 night

Ningunas solo el clima que no lo puede manejar uno estaba demasiado frio

8

David

May 16, 2022

·

Stayed 4 nights

The gentleman at the desk was incredibly accommodating, and extremely helpful and knowledgeable. The lady receptionist was no so friendly, so I mostly avoided her. Due to my medical conditions (why I was there), I had to insist that the AC was left on in the room, as they shut it off once you leave the room. The gentleman made sure that this happened, and I am grateful. The floor of my room was dirty, and I cleaned it, but the bathroom was very clean and very well maintained. This is Mexico - and a border town at that - so although noisy, and difficult to clean and manage, the staff do all they can to ensure their is a safe, monitored element. It is a safe stay in a somewhat rough neighborhood. They did an excellent job, and it was greatly appreciated.

8

Mayra Vanesa

Mar 20, 2025

·

Stayed 2 nights

Es un lugar muy tranquilo y agradable :)

8

Alejandro

Sep 25, 2024

·

Stayed 1 night

El aire acondicionado tiene una tuberia que pasa por encima de la taza del baño y gotea. La habitación tiene mal olor.

6

Luz del carmen

Apr 8, 2024

·

Stayed 1 night

Fue una suite la que renté y el sofá pareciera que lo recogieron en el basurero, el baño en el área de regadera había cucarachas y poca privacidad

2

Esau

Jul 27, 2023

·

Stayed 1 night

This place sucks, it’s terrible. The staff is horrible, they act like you work there. There were no bed sheets on the beds. The lady comes 30 minutes later and just hands them to me, as if I work there. One container of “soap” is the soap, shampoo, conditioner, lotion, toothpaste, lol. This place is a joke. I would rather sleep on the street next time. It’s probably more sanitized and softer than that rock they call a “bed”. Este lugar es una basura. Sin duda, es el PEOR, “hotel” donde me eh hospedado. Prefiero dormir el la calle que volver a quedarme ahí. De segura la calle está más limpia, y más suave que esa piedra a la que le llaman “cama”.

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Service

Many note friendly, helpful staff, but recurring complaints include reservation or overbooking problems, unexpected charges or refunds not honored, and inconsistent front desk attitudes.

Related guest reviews

2

Juan

Jun 18, 2025

·

Stayed 3 nights

I didn’t get refund for the day I didn’t stay i left one day early but didn’t get money back for the extra day I didn’t stayed

2

Alma Patricia

Feb 19, 2024

·

Stayed 1 night

Al llegar no tenían las reservaciones listas, me entregaron otras habitaciones a las que yo habla reservado

4

Sergio

Jul 25, 2022

·

Stayed 1 night

THE HOTEL IS IN REPAIR AND ALLMOST EVERYWHERE YOULL FIND WALLS IN BAD CONDITIONS, INSIDE AND OUTSIDE THE ROOMS. LADIES IN FRONT DESK, BAD ATTITUDE. LADIES CLEANING, GREAT ATTITUDE.

10

Lorenzo

May 31, 2022

·

Stayed 1 night

Nice people, understanding

6

Tere

Jul 22, 2025

·

Stayed 1 night

El hotel me hizo un cobro de persona extra, a pesar de que no era necesario, cuando les pedí que me explicaran el porque, me dijeron que como reservé por internet no se hacían responsables de cobros extras.

8

Marysol

May 13, 2024

·

Stayed 1 night

First time staying at this location, if you have children this hotel is it. Everyone at the property was very nice, great customer service. Clean Hotel, staff on the property 24/7. The hotel is at an easy accessible location that is close to everything.

8

Onorio

Aug 14, 2025

·

Stayed 1 night

Nice, affordable, and homely place to stay. The place is secure and comfortable. Staff is very welcoming and ready to assist. But no coffee available to relax and enjoy the attractive outdoors.

10

Iris

Mar 5, 2024

·

Stayed 1 night

Realmente a mis papas le a gustado su estancia en este hotel muy bien hubicado, sus cuartos estan muy limpios, el personal muy amable y siempre ayudante con el servicio

2

Daisy

Sep 4, 2022

·

Stayed 1 night

Upon trying to check in I am told that there are no rooms available and that the reservation that si made is not valid because they where fully booked.

10

Genrry

Nov 22, 2023

·

Stayed 2 nights

Todo el servicio en general muy bien organizado y muy bueno atención del personal de la instalación. Gracias por todo

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AI-generated summary based on recent guest reviews

Location

Frequently praised for being close to eateries, the border, and transport links; some mention street noise or a rougher feel outside, though on site monitoring helps guests feel safe.

Related guest reviews

8

Pablo

Jun 22, 2022

·

Stayed 1 night

Muy amables todos. Dormimos super bien. Necesitan mejores toallas no tan delgadas. El area es ruidosa Pero no se oyen los carros.

6

Anali

Oct 29, 2023

·

Stayed 1 night

If you don’t mind old hotels, this is the place for you, it was convenient for us, because we got a 2 single and 1 double bed for 4 people, besides is only 10 minutes from the US/MEX border, 10 minutes from the Bus Station, you have restaurants and convenient stores all around, walking distance. They advertise free WIFI but is doesn’t work, like I said it is an old hotel.

10

Juana Aurora

Oct 5, 2025

·

Stayed 1 night

La habitacion muy limpia, personal accesible y muy centrico

8

David

May 16, 2022

·

Stayed 4 nights

The gentleman at the desk was incredibly accommodating, and extremely helpful and knowledgeable. The lady receptionist was no so friendly, so I mostly avoided her. Due to my medical conditions (why I was there), I had to insist that the AC was left on in the room, as they shut it off once you leave the room. The gentleman made sure that this happened, and I am grateful. The floor of my room was dirty, and I cleaned it, but the bathroom was very clean and very well maintained. This is Mexico - and a border town at that - so although noisy, and difficult to clean and manage, the staff do all they can to ensure their is a safe, monitored element. It is a safe stay in a somewhat rough neighborhood. They did an excellent job, and it was greatly appreciated.

10

Francisco

Feb 20, 2022

·

Stayed 3 nights

Clean and safe and plenty of eateries local

8

Marysol

May 13, 2024

·

Stayed 1 night

First time staying at this location, if you have children this hotel is it. Everyone at the property was very nice, great customer service. Clean Hotel, staff on the property 24/7. The hotel is at an easy accessible location that is close to everything.

8

Mayra Vanesa

Mar 20, 2025

·

Stayed 2 nights

Es un lugar muy tranquilo y agradable :)

10

Iris

Mar 5, 2024

·

Stayed 1 night

Realmente a mis papas le a gustado su estancia en este hotel muy bien hubicado, sus cuartos estan muy limpios, el personal muy amable y siempre ayudante con el servicio

8

Miguel

Nov 3, 2023

·

Stayed 9 nights

Near places to eat

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Dining

Not enough information in reviews.

Related guest reviews

8

Onorio

Aug 14, 2025

·

Stayed 1 night

Nice, affordable, and homely place to stay. The place is secure and comfortable. Staff is very welcoming and ready to assist. But no coffee available to relax and enjoy the attractive outdoors.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $89	19 $57	20 $57	21 $57	22 $57	23 $57	24 $57
25 $57	26 $57	27 $57	28 $57	29 $57	30 $57	31 $57

Su	Mo	Tu	We	Th	Fr	Sa
1 $57	2 $57	3 $57	4 $57	5 $57	6 $57	7 $57
8 $57	9 $57	10 $57	11 $57	12 $57	13 $57	14 $57
15 $57	16 $57	17 $57	18 $57	19 $57	20 $57	21 $57
22 $57	23 $57	24 $57	25 $57	26 $57	27 $57	28 $57
29 $57	30 $57

Hotel Hacienda del Viejo

About this property

Location

Room options

Standard Double Room, 2 Double Beds

Suite, 1 King Bed

Suite, Multiple Beds

Triple Room

Standard Single Room, 1 Double Bed

Guest reviews of Hotel Hacienda del Viejo

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Hacienda del Viejo

Prices for upcoming dates