Name: Metro Hotel Perth City
Address: 200 Hay Street, Perth, Western Australia, Australia, Perth, Western Australia, AU
Price range: US$103–US$278 per night
Rating: 7.7

What guests think

At Metro Hotel Perth City, travellers highlight a convenient location near the CBD and Optus Stadium, friendly staff, and budget value, but also recurring age-related issues such as worn interiors and mixed cleanliness.

Rooms are basic and dated yet sometimes spacious and quiet, with comfort varying and noise from corridors or street activity reported by several guests. Free secure parking is appreciated but limited or awkward to access, and building maintenance problems—especially out-of-service elevators and temperamental showers—appear repeatedly. Breakfast is often praised while evening dining is limited; overall, expect a simple, no-frills base with trade-offs between price and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Aging facilities with frequent lift outages and temperamental hot water are recurring concerns. Free secure parking is valued but limited or awkward to access, and on-site evening dining is often unavailable.

Related guest reviews

10

Daniel

6 Dec 2024

·

Stayed 2 nights

This is normally a great place to stay with good parking for a car. However the top level carpark is not available apparently because they can't unlock the door. I think this should be pretty easy to sort out, but it doesn't seem to be a high priority. The second lift is not in working order, as it was in my previous recent stays. This too doesn't seem to be a high priority.

8

JODIE

9 Nov 2025

·

Stayed 1 night

Two on site parking options. Both limited. Parking off Hay street amber convenient but parking area off back street is more difficult to get to and requires walk down two flights of stairs to get to reception area - tricky with suitcase but very secure.

8

Harvey

1 Sept 2025

·

Stayed 1 night

24 hour services excellent but disappointed there were no dining facilities for the evening.

6

Robert

10 Feb 2025

·

Stayed 4 nights

Stayed in the past so I thought the new owners would have updated as there are areas that need addressing… The room was tired,curtains holey,sofa worn out with greasy stained arms,no sink plug,coffee machine but no coffee capsules,shortage of sugar,milk and coffee.No room info or fire instructions,room telephone but no directory to contact reception.One of two lifts out of service,no indication of stairs if lifts out of service. The good,great breakfast,friendly staff,secure free parking,freshly laundered bedding and towels,reasonable room rates.

4

Graham

1 Jul 2024

·

Stayed 4 nights

There are two lifts but one is permanently broken: “waiting for parts”. The second lift periodically broke, forcing me to climb 5 flights albeit I have 2 prosthetic legs! The staff were generally thoughtful though: an extra pillow and free breakfast. But the place has an air of decay; it’s seen better days. It’s cheap, but nasty.

8

Aaron

24 Nov 2024

·

Stayed 2 nights

Good value for money, but one of the lifts didn’t work for 3 days and hot water system was terrible.

6

Dale

19 Jul 2025

·

Stayed 2 nights

The shower didn’t have hot water !!! Cold as both nights …The tv needed rescanning and the batteries in ac didn’t work to operate the ac ?! Great location but seriously ????

6

Robert F

19 Jul 2025

·

Stayed 2 nights

Very dated but fine for what it is, location opposite Mantra and is walkable to CBD. Restaurant on site, didn't utilise but looked ok. Hot water was hit and miss and car parking had height restriction of 2.0m but also had 3 parks before ( under cover) for larger vehicles

8

Kirby

15 Jan 2025

·

Stayed 2 nights

Its petty but they didn’t have enough parking, as there ither location was unavailable due to thw fact that the boom gate wasnt operational.

2

BARINDER

2 Apr 2025

·

Stayed 2 nights

Sink’s tap water was flowing outside of the sink. Toilet was not working properly. Omg terrible experience. Lift was very noisy and broken, very scary.

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Cleanliness

Feedback on cleanliness is mixed: some rooms are reported spotless, while others note stained or dusty furniture, smoke smells, dirty common areas, and occasional pests or leftover rubbish. Housekeeping lapses, such as missed servicing, are mentioned.

Related guest reviews

2

Benjamin

28 Jun 2024

·

Stayed 2 nights

Dirty baby nappy under the bed with food waste and rubbish, shelving coming out of the walls, 1 elevator out of order for years apparently, no exhaust fan in the bathroom, room is dusty, beds have imprints of previous people, staff smile but don’t know what’s going on, we got locked out of our rooms and given another room key when we raised the issue at the foyer counter, was woken up to a fire alarm 4am Sunday morning all guests had no idea what was going on or where to go- hotel staff were outside and keeping to themselves, fireman responded and then left and no one told anything and people slowly went back into the building? We got our bags and checked out, crap experience and disgusting hotel, I would never recommend or stay again only positive was its location in the CBD to be able to walk around.

10

Ethel

10 Nov 2025

·

Stayed 3 nights

The room was spotless and very spacious.

2

Juan Jose

8 Apr 2025

·

Stayed 2 nights

The room smelled too much of cigarettes, the sheets were torn and the toilet was dirty when we arrived.

10

Margaret

3 Mar 2025

·

Stayed 4 nights

Clean and comfortable rooms.

2

Neal

29 Nov 2025

·

Stayed 4 nights

Possibly the worst hotel I've ever stopped at. It was dirty, the showers were absolutely freezing or boiling hot, the bedding was shocking, and there were some very interesting characters stopping there.

2

Robert E

17 Dec 2025

·

Stayed 1 night

I am surprised this hotel has as high of a review as it does. I stayed here for one night, and even that was too much. Cleanliness needs to be improved. My bathroom floor was sticky and the carpeting in my room seemed as if it needed a thorough vacuuming. Other than that, I can’t find much fault with the cleanliness. I just wore flip flops in the room and dealt with it. The real problem with this hotel is that it seems to be full of locals seeking temporary or transient housing. As I was checking in, there was what appeared to be an unhoused woman with a very unkempt appearance checking into the hotel wearing clothes that looked like they hadn’t been washed in weeks. She was barefoot, which is very unhygienic and poses a potential health risk. Other hotel guests coming and going seemed inebriated or high as a kite. I commented to the hotel reception about this and they didn’t want to answer, knowing full well that there is a clear problem. If my rate had been refundable, I would have left and found another option. In my opinion, this is not a suitable hotel for tourists.

6

Phil

17 May 2023

·

Stayed 1 night

Blood and stains on bed cover.

8

Mark

13 Sept 2024

·

Stayed 1 night

The hotel is clean and tidy, but a bit dated. The staff were friendly and efficient and the breakfast was good value, delicious and served promptly. This hotel is in a quiet area with good transport access and a lovely park close by.

6

Karen

18 Oct 2025

·

Stayed 1 night

There was toenails on the carpet the chairs in the breakfast area are very dirty and need a clean the overall cleanliness of reception and breakfast areas were lacking

8

Elisa

23 Mar 2023

·

Stayed 2 nights

Well placed, not far from the center. Room not very clean but okay for two nights.

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Rooms

Rooms are basic and dated, though some are spacious and comfortable. Noise from thin walls or nearby activity is reported, and occasional in-room issues like older furniture or malfunctioning TVs or AC occur.

Related guest reviews

6

Joanne

21 Jul 2024

·

Stayed 1 night

Bed was very uncomfortable and old, could really do with updating. Not all windows lock so the windows can be opened all the way, making it dangerous for younger children. Very limited parking including out on the street.

10

Adriana Alducin

13 Nov 2025

·

Stayed 2 nights

La habitación increíble porque tenía 4 camas! Muy buena ubicación!

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4

Dianne

16 Nov 2025

·

Stayed 2 nights

The hotel is nothing like the advertisements. It is an older hotel and the rooms don’t appear to been upgraded for decades. When I arrived the after hours security bell wasn’t working. One of the lifts wasn’t working. My room was very very dated. The bedside cabinets had had the drawers removed. The couch in the room was covered with ugly stains. I asked to be moved to a better room. The staff did kindly move me. However, it was to a bigger room, but still with broken furniture and a stained couch. People were smoking in the room near me and the corridor stunk. The lift doors were either rusty or had blood on them. I wasn’t expecting a flash hotel, but I was expecting clean with unbroken furniture. On the plus side, the bed was comfortable and clean.

6

David

28 Oct 2024

·

Stayed 1 night

Really basic old school hotel room with essential amenities but very worn carpet and furniture. Awoken by birds echoing through carpark at 3am. clean room. Fine for a night and good value

8

Michael

1 Mar 2026

·

Stayed 2 nights

A basic hotel but large room and all the necessary facilities. Excellent value for Perth and friendly staff. 10 minutes walk to city centre but close to the river and sports facilities. On what appears to be a main road but very quiet even when there was a match at the nearby stadium.

8

Glenn

2 Oct 2025

·

Stayed 1 night

Good location, although very noisy neighbours

6

Anthony

19 Aug 2024

·

Stayed 2 nights

Chosen for it's location.The room decor was dated and the bed mattress was uncomfortable

8

Brian

1 Nov 2024

·

Stayed 3 nights

Great hotel 4th time here over 8 years. Room service was a bit hit and miss. Room was clean, bed was comfortable , Getting a bit tired in places but we like to stay here

6

Andrew

3 Jul 2025

·

Stayed 2 nights

We slept on the top sheet because the bed had some.kindnof grit all through it. The walls are paper thin and we xould hear the full conversation rhe personnin the next room was having

6

Shou Shin

27 Aug 2024

·

Stayed 1 night

1) It’s not totally sound proof. Noises came from flushing of toilets/showers, traffic, and along the corridors especially early hours in the morning. 2) However, having Secured car parking for guests is excellent. 3) It would be nice to have compliment bottled water available for guests since WA water is hard water.

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Service

Staff are frequently praised as friendly, helpful and accommodating. A few guests report poor communication or unprofessional interactions, including during maintenance notices and emergencies.

Related guest reviews

10

Cornelia

29 Jun 2025

·

Stayed 2 nights

Excellent customer service

4

Lei

22 Jan 2026

·

Stayed 2 nights

The hotel had scheduled a examination of the electricity system for one hour during my stay. I was only informed that the electricity was to be shut down and that I had to bring my luggage down the lift within 5 mins. This happened on the 23/1/2026. I had knee problem and struggled to climb down 10 flight of stairs from the 5th floor to the ground level. The hotel has a responsibility and duty for all guests to enjoy peace, safety and the duty of care that any maintenance that is to be carried out must be effectively and properly communicated to all guests. If I were to suffer an injury due to my knee problem would the hotel be willing to take responsibility for my medical costs and all related pain and trauma? The hotel has failed to comply with the occupational and safety hazards within the law and legislation for the operation of a hotel. I shared my experience with the staff on duty by the name of Agar who assured me that she will report the details of my experience and my expectation in receiving a formal reply from the top management. The incident that happened is totally unacceptable and I will be prepared to report my experience to Consumer Affairs and the Ombudsman.

10

Vaishali

7 Sept 2025

·

Stayed 2 nights

Friendly and efficient staff loved my stay. Nice and comfortable.

2

Benjamin

28 Jun 2024

·

Stayed 2 nights

Dirty baby nappy under the bed with food waste and rubbish, shelving coming out of the walls, 1 elevator out of order for years apparently, no exhaust fan in the bathroom, room is dusty, beds have imprints of previous people, staff smile but don’t know what’s going on, we got locked out of our rooms and given another room key when we raised the issue at the foyer counter, was woken up to a fire alarm 4am Sunday morning all guests had no idea what was going on or where to go- hotel staff were outside and keeping to themselves, fireman responded and then left and no one told anything and people slowly went back into the building? We got our bags and checked out, crap experience and disgusting hotel, I would never recommend or stay again only positive was its location in the CBD to be able to walk around.

2

Michelle

16 May 2024

·

Stayed 2 nights

Upon arrival the wait to be checked in was ridiculous. The one staff member was upstairs and came o it the elevator there was no apology for the wait for anything. We rang the reception phone 6 times also. During our stay the room had a horrible smell to it we had to keep opening the window - I did tell reception staff and nothing was done Then when leaving I left early in the morning for work and my partner checked us out a little bit after, the male staff member said we hadn’t paid for the hotel room and was asking for payment and my partner called me and I sent through a remittance and a photo of the receipt of the payment and the male staff still continued to argue with my partner with me on the phone about how it wasn’t paid for. We explained we would never have received the keys or had these receipts if we didn’t pay and he was wasting our time as I was at work and my partner was meant to be on his way to work. After nearly 10 minutes of back and forth he turned and said yep all paid and that was it - no apology for the false accusations or for even being rude. I myself will be coming in to speak with the manager about this staff member because we enjoy staying at this hotel and this is the second time he has been rude to me or whom I’ve stayed with.

10

Cornelia

29 Jun 2025

·

Stayed 2 nights

Friendly and professional customer service. I plan to book this hotel again for my next visit to Perth.

10

Cornelia

29 Jun 2025

·

Stayed 1 night

Excellent customer service

10

Stephen

8 Nov 2025

·

Stayed 1 night

Staff are awesome 🙌

10

Cornelia

29 Jun 2025

·

Stayed 1 night

Excellent customer service

8

Stephen

24 Jul 2023

·

Stayed 2 nights

The staff really made this hotel shine. As a flight attendant I stay at many hotels and while the metro is quite basic the staff are outstanding. The Fijian lady that checked me in (apologies for forgetting your name) was a real star. I can’t remember the last time I was welcomed into a hotel like that, keeping in mind I check into five star hotels a 3 or 4 times a week. I hope the hotel takes care of you all as you are the reason people will come back. Thanks again

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Location

Convenient East Perth base within walking distance of the CBD, CAT buses and Optus Stadium. Some guests mention street activity and a less appealing immediate area.

Related guest reviews

8

Wan Ting

16 Sept 2024

·

Stayed 1 night

Facilities were a little old but for the price paid, it was acceptable. Convenient buses around the area to take you to the city centre.

8

Grant

28 Sept 2023

·

Stayed 1 night

Secure parking was good, questionable characters lining the streets outside not so good. Great little Thai place just up the road but was hassled for cash by street people.

10

Adriana Alducin

13 Nov 2025

·

Stayed 2 nights

La habitación increíble porque tenía 4 camas! Muy buena ubicación!

Translate

8

Michael

1 Mar 2026

·

Stayed 2 nights

A basic hotel but large room and all the necessary facilities. Excellent value for Perth and friendly staff. 10 minutes walk to city centre but close to the river and sports facilities. On what appears to be a main road but very quiet even when there was a match at the nearby stadium.

8

JODIE

9 Nov 2025

·

Stayed 1 night

Two on site parking options. Both limited. Parking off Hay street amber convenient but parking area off back street is more difficult to get to and requires walk down two flights of stairs to get to reception area - tricky with suitcase but very secure.

8

Roger

29 Jun 2025

·

Stayed 1 night

Great central place for Optus stadium and Perth city centre

10

Yu

26 Dec 2024

·

Stayed 6 nights

Very convenient location near cats bus station and Perth mint

10

Christine

25 May 2024

·

Stayed 1 night

Good location on CAT (free bus route) free parking and good budget hotel

8

Mark

17 Sept 2025

·

Stayed 3 nights

Nice handy to city centre, free bus outside and close to train station

6

grant

12 Sept 2025

·

Stayed 2 nights

Lot people having arguments around the hotel and trying to bum smokes of you as soon as you step out the front

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Dining

Breakfast is commonly rated good value and enjoyable, including a nearby café, but evening dining or a bar is often unavailable and room service can be inconsistent.

Related guest reviews

6

John

27 Apr 2023

·

Stayed 2 nights

Liked the clean spacious room although there were chips in the hand basin and floor tiles. Netflix or Foxtel would have made my stay more enjoyable.No bar and retaraunt not open for dinner also detracted from my enjoyment

6

Ashley

8 Aug 2023

·

Stayed 1 night

Good value and a decent room, but not much for the facilities at rhis hotel. The laundry machines went working properly and the breakfast setup was pretty limited. The staff was very friendiy and helpful, though.

10

Jillian

11 Sept 2025

·

Stayed 1 night

Was much better than expected and certainly for a 3 star - staff were great, location was excellent, room was sufficient, breakfast was delicious and the towels were awesome - will definitely stay there again.

4

Nicole

26 Mar 2023

·

Stayed 2 nights

Friendly staff. Restaurant sadly inexperienced staff and lacked professionalism- food average at best. Upon exiting the elevator onto our floor, instantly smelt of stale cigarette smoke. Walls extremely thin, could hear next door’s conversation, parking very limited. Good location, but won’t stay again

10

Daniel

28 Jun 2024

·

Stayed 1 night

Good parking. Great breakfast. Lovely room. Good value.

8

Harvey

1 Sept 2025

·

Stayed 1 night

24 hour services excellent but disappointed there were no dining facilities for the evening.

6

Robert

10 Feb 2025

·

Stayed 4 nights

Stayed in the past so I thought the new owners would have updated as there are areas that need addressing… The room was tired,curtains holey,sofa worn out with greasy stained arms,no sink plug,coffee machine but no coffee capsules,shortage of sugar,milk and coffee.No room info or fire instructions,room telephone but no directory to contact reception.One of two lifts out of service,no indication of stairs if lifts out of service. The good,great breakfast,friendly staff,secure free parking,freshly laundered bedding and towels,reasonable room rates.

10

Daniel

17 Jun 2024

·

Stayed 1 night

Easy parking. Good room. Great breakfast next door.

10

Brad

26 Feb 2024

·

Stayed 2 nights

My daughter and I stayed here for an event over the weekend. It was easy to find and the staff were very helpful. We enjoyed breakfast both mornings at the Bluerock Cafe. Would recommend people to stay as it is close to most of the main attractions.

10

Daniel

7 Feb 2025

·

Stayed 1 night

Car parking available. Nice breakfast. Good room

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$96
February	US$114
March	US$124
April	US$109
May	US$108
June	US$99
July	US$98
August	US$105
September	US$102
October	US$146
November	US$134
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $142
20 $103	21 $115	22 $120	23 $131	24 $131	25 $131	26 $131
27 $230	28 $189	29 $239	30 $238

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $152	3 $132
4 $134	5 $134	6 $278	7 $131	8 $138	9 $122	10 $121
11 $124	12 $122	13 $124	14 $125	15 $123	16 $123	17 $121
18 $120	19 $122	20 $121	21 $132	22 $124	23 $132	24 $131
25 $129	26 $122	27 $122	28 $124	29 $125	30 $122	31 $124

Metro Hotel Perth City

Prices for Metro Hotel Perth City

Monthly average prices

About this property

Location

Room options

Standard Queen & Single Room

Standard Twin Room

Standard Family Room

Standard Queen Room

Standard King Room

Guest reviews of Metro Hotel Perth City

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Metro Hotel Perth City

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