San Francisco Cusco Hotel

The staff was very kind. We had a nice 3-bedroom. One thing needs to be improved: there was a smell, potentially via a drainage, that propagated throughout the room. There were some stains on the wall as well.

No Heater in the hotel or the rooms, it got a low as 6 degrees C in the early mornings. Not the right location for tourists Hotel miserably cold all the time Breakfast in the first 8 days was inadequate Had to keep asking the waiter for things which were coming slow and not enough either. Breakfast is mediocre. Nothing great. Cold mold in the bathroom shower . Bathrooms are always stinking , we had to change our room because there was a leak in the toilet, even after giving them a full day they did not repair just put in some freshener and thought it would pass by, finally got a room with no leak, but bathroom still stinking, the hotel has some serious drainage and plumbing issues. Lobby was so dusty and cold , no cleaning done. Housekeeping would only make the beds and clean the bathrooms. The only silver lining was the staff, they were helpful they got portable heaters in the room but trust me those heaters did nothing. Got a headache from altitude sickness the staff helped me with some oxygen. So that was good. But would never ever go back. Close to the airport, no restaurants close, had to spend on Uber all the time to go for anything.

SanFrancisco was convenient to the Cusco Airport, and advertises a full service Restaurant for lunch & dinner. They offer rooms with a queen or king size bed. In fact, the king bed room also has a double bed. There is no heat, and it took 5 tries to get a space heater and 2 clean blankets for the bed. The restaurant was not running due to "Chef problems" but we were not told this when we checked in. There were no neighborhood restaurants. Food for the breakfast buffet was limited & very poor quality. Thos hotel must be experiencing management problems. We can not recommend SanFrancisco.

At some time in the very very near future, management should consider sriously updatingALL linen

The staff were friendly and helpful and the rooms were clean. However they are really stingy with towels and pillows. One pillow per person and we only had two towels for a room we had booked for two adults and two kids. The lobby is pretty small and there aren’t really any other areas to hang out. No central air at all and we stayed during a cold snap so the rooms were quite chilly. Dining is *really* limited in this area. You have to walk quite a ways in an area that isn’t great but we stayed to be near the airport. For this purpose it was ok. The price point makes sense for what they offer. They could improve quite a bit just by offering two pillows and two towels per person and some kind of heater on cold nights.