Grand Hyatt Manila

Overall experience was awesome.

Grand Hyatt Manila offers a strong first impression with its excellent location and large, spacious rooms—exactly what you would expect from a hotel of this caliber. However, the overall experience was inconsistent, mainly due to service and communication gaps. At check-in, we were given the option to leave a deposit in cash or by card. We chose cash without much thought, but this led to unexpected complications. For the following two days, staff repeatedly approached us because we were unable to charge food or drinks to the room. On one occasion, while sitting with other guests, multiple staff members approached us at once, which felt unnecessarily intrusive and, frankly, uncomfortable. In a hotel of this standard, processes like this should be seamless and clearly communicated. There were also some frustrating inconsistencies at the pool bar. On our first evening, I asked for rosé and was initially told none was available. Only after insisting did they manage to locate a bottle—after about 30 minutes. The same situation repeated the next day. By the third day, it seemed to be resolved, but it shouldn’t require persistence from guests to receive items that are on the menu. We also asked the pool staff to contact the concierge to help book a table at an external restaurant. This request seemed to cause confusion, with uncertainty around whether the concierge could assist with external reservations at all. That raises questions about the clarity of roles and service expectatio

Excellent Accommodation position perfect Safe & Secure without question

Clean and spacious room. Some staff are sincerely nice others are “forced”

Beautiful hotel. The buffet in the morning was amazing.