Name: Holiday Inn Express Niagara-On-The-Lake by IHG
Address: 524 York Road, Glendale, Niagara-on-the-Lake, Niagara Regional Municipality, Canada, Niagara-on-the-Lake, Ontario, CA
Price range: US$101–US$355 per night
Rating: 8.98

What guests think

At Holiday Inn Express Niagara-On-The-Lake by IHG, travelers consistently highlight very clean, spacious rooms and friendly, efficient staff, with a convenient, quiet location near the outlet mall and an easy drive to Niagara-on-the-Lake and Niagara Falls.

Breakfast is widely praised for variety and quality, though multiple reviews note crowding, slow replenishment at peak times, and the use of disposable tableware and limited lobby coffee. Rooms are modern and well equipped, but recurring remarks mention barn-style bathroom doors that reduce privacy, occasional noisy HVAC or drainage issues, and some showers that are hard to operate. Free parking, a small gym and indoor pool are appreciated, while the pool can feel chilly or need better upkeep, and on-site dining is not available, so most guests drive for meals. Expect a clean, comfortable, car-friendly stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value free, convenient parking, an indoor pool and a compact gym, and note the property is pet friendly. Some report the pool is chilly or needs better upkeep, and there is no on-site restaurant.

Related guest reviews

10

David

7 Aug 2025

·

Stayed 4 nights

Very clean. Great location if you are not just visiting the Falls. Indoor pool was a little chilly. There is no hot tub. Breakfast was okay.

8

Hope

28 Oct 2024

·

Stayed 1 night

Everyone was friendly. The room was clean and comfortable. We found that the pool did not feel like it was heated. It needed to be warmer.

8

Libo

24 Jul 2025

·

Stayed 1 night

Simple but clean. Has everything you need. Staffs are nice. Dog friendly. Kleenex box was empty. Called front desk and delivered soon. Nice and quiet swimming pool.

10

Emilio

17 Oct 2025

·

Stayed 2 nights

Parking was perfect Great breakfast choices

10

Brent

28 Aug 2025

·

Stayed 3 nights

Especially loved that our dog could join us and the room we were given was the same as if we didn’t have our dog.

10

joyce

19 Sept 2025

·

Stayed 1 night

We had a very nice experience, for the most part. We've stayed here before because of the great location and proximity to the mall and easy access to get to wineries. We also enjoy the pool as it's long enough for swimming laps. However, one small issue... We asked for a couple of wine glasses for the room and were told a flat out "NO". It was rather unapologetic...just a straight NO, from the woman at the front desk. So we had to set out to try and buy some. It didn't seem like an unreasonable request and we were surprised at this. One other thing... Found long hairs in our shower, before we had even used it .... certainly not from us..and not pleased to see that. Otherwise a decent hotel that does the job.

10

Lilian

14 Oct 2025

·

Stayed 1 night

Parking was free, convenient and secure.

8

Callum

16 Jul 2025

·

Stayed 2 nights

Nice hotel in good location, typical Holiday Inn. The only two things that let it down for me were a) breakfast room (too small, overcrowded and not restocked quickly enough) and b) pool cleanliness (dirty floors, mould on tiles etc).

8

mary

20 Oct 2025

·

Stayed 2 nights

Great hotel. Only drawback is pool was not heated. Not enough breakfast seating and slow replenishment of breakfast food

8

Jodi

2 Feb 2025

·

Stayed 1 night

Other then the parking lot was icy and slippery everything was great...would have been nice to have a bar or restaurant

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe very clean rooms and well-kept common areas. A smaller number mention missed vacuuming, slow drains, pests, or lobby/pool-area cleanliness lapses.

Related guest reviews

2

Mehdi

6 Aug 2025

·

Stayed 1 night

Unfortunately, we had a very bad experience during our one-night stay at this hotel. The rooms were extremely dirty, and the bathroom was in terrible condition. The breakfast was almost non-existent and of very poor quality. Honestly, this was the worst hotel experience I’ve ever had. I truly feel like I wasted my money. We were traveling with another family who had a 6-year-old child, and they were also very unhappy. I do not recommend this hotel at all.

10

Garth

29 Nov 2025

·

Stayed 2 nights

Spotless room, excellent breakfast

6

Alice

6 Oct 2025

·

Stayed 1 night

Pool area very clean. Breakfast was great. Room cleanliness could use improvement. Food crumbs left all over the rug.

10

BARBARA

19 Oct 2024

·

Stayed 3 nights

Property was very clean

10

Melanie

13 Nov 2025

·

Stayed 1 night

Friendly staff. Clean rooms and hotel overall.

10

Valarie

17 Feb 2026

·

Stayed 2 nights

Staff was friendly. Room was clean

8

Shawndelle

9 Jul 2025

·

Stayed 1 night

Room was clean and customer service was good but there was no complimentary coffee or tea in the lobby. Also my sister requested gluten free bread and almond milk and had to wait a long time. Lastly the carpet in front of the elevator in the lobby was dirty.

10

Kerry

12 Dec 2025

·

Stayed 1 night

Clean room. Easy check-in and checkout. Quiet.

10

Kathleen

13 Oct 2025

·

Stayed 2 nights

From the moment we walked in, the staff were friendly, all aspects of the hotel were cleaned and maintained, and every effort was made for address our comfort from giving us a room out of the hubbub and helping us with directions.

10

bram

28 Nov 2025

·

Stayed 3 nights

Clean room. Great staff. Good breakfast. We were very pleased.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern and typically quiet, with comfortable beds and useful amenities like a microwave and fridge. Recurring drawbacks include barn-style bathroom doors reducing privacy, occasional noisy HVAC/fridges, and drainage or shower-operation issues.

Related guest reviews

10

Catherine

16 Jul 2025

·

Stayed 1 night

We didn’t like having the only sink in the room outside of the bathroom!

10

Gordon

19 Nov 2025

·

Stayed 1 night

Nice room well equipped and comfortable. Although hotel was very quiet that night use of heat Pump in room means there is no white noise in room which can be critical

4

Deborah

9 Jun 2025

·

Stayed 1 night

I was disappointed that the room (which is expensive) did not have a bathtub. After asking if a room with a tub was available they did not have any. The booking said "shower/bathtub combo). After a long day of travel and no bathtub I was very disappointed.

10

RONY

14 Jul 2025

·

Stayed 2 nights

Very comfortable spacious rooms. Modern bathroom and shower. Microwave and fridge were handy.

8

Evelyn

14 Sept 2025

·

Stayed 3 nights

We had an accessible room but the shower was very difficult to operate. The shower curtain blew away from the tub when trying to hold onto the hand shower. Thus, the floor got full of water. The water also took a very long time to heat. The room, bed etc were fine and there was lots of space to move around.

10

Walter

30 Oct 2024

·

Stayed 1 night

Nice bed. Nice big bathroom. Air conditioner loud. Large comfortable room. Nice amenities.

10

Janice

4 Sept 2025

·

Stayed 1 night

Everything was good except the door on the bathroom. It’s a barn door that has huge gaps on each side. You can see right into the bathroom—no privacy—sight or sound It’s very very odd!!

8

Becki

8 Aug 2025

·

Stayed 1 night

No bathroom fan. Bathroom sink didn’t drain properly. Staff was amazing and breakfast great.

8

margaret

30 Dec 2025

·

Stayed 1 night

Room spacious/well stocked. Dislikes barn doors on bathrooms especially when opening is large and passerby's can see person on toilet. Suggest opening be narrower. Alcohol dispensers in building seemed empty (x3 in lobby area)

10

James

21 Aug 2025

·

Stayed 1 night

Our room was clean. The TV did not work. The plug in the bathroom sink was plugged. The air conditioner was very noisy. We turned it off. I could hear the unit in the next room. The frig was very noisy. We should have unplugged it. We did tell the desk but they did not seem interested in repairing these things for the next person.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, accommodating and efficient, with quick problem resolution and helpful local tips. Some guests encountered inconsistent responses, early key deactivation or housekeeping interruptions, and unhelpful handling of special requests.

Related guest reviews

8

Jayanti

14 Jun 2025

·

Stayed 1 night

We had an uneventful stay except when we were checking out. My son and I left our room to take our luggage to our car a few minutes before 11am. My wife remained in our room. When I returned to get my wife a few minutes after 11 am, she said that she has fallen and cannot get up. To my dismay I found that my key card did not work. Luckily we found a cleaning stuff who opened the door for me. My son and I were able to help her on to her feet . She wan not badly injured. The act of canceling the key card before we confirmed that we are checking out could have ended very badly for us.

10

Cheryl

29 Nov 2025

·

Stayed 1 night

Room was clean. Desirée was amazing. Took out the map and directed us on the route to take. Breakfast was good.

10

joyce

19 Sept 2025

·

Stayed 1 night

We had a very nice experience, for the most part. We've stayed here before because of the great location and proximity to the mall and easy access to get to wineries. We also enjoy the pool as it's long enough for swimming laps. However, one small issue... We asked for a couple of wine glasses for the room and were told a flat out "NO". It was rather unapologetic...just a straight NO, from the woman at the front desk. So we had to set out to try and buy some. It didn't seem like an unreasonable request and we were surprised at this. One other thing... Found long hairs in our shower, before we had even used it .... certainly not from us..and not pleased to see that. Otherwise a decent hotel that does the job.

2

Amy

3 Nov 2025

·

Stayed 1 night

No comment about breakfast yet Poor services from the staff

10

Donna

27 Oct 2025

·

Stayed 2 nights

The staff was very helpful. The room was spacious, clean and comfortable. A definite repeat accommodation.

10

Kathleen

13 Oct 2025

·

Stayed 2 nights

From the moment we walked in, the staff were friendly, all aspects of the hotel were cleaned and maintained, and every effort was made for address our comfort from giving us a room out of the hubbub and helping us with directions.

8

Megan

19 Oct 2025

·

Stayed 2 nights

Room was nice. Coffee maker was broken in the room but was replaced quickly upon notification to the front desk. Breakfast had lots of variety

10

Anne P Rudolfo

22 Oct 2025

·

Stayed 2 nights

The attendant at the front desk provided exceptional service. Very informative and helpful. The breakfast was lovely and the was clean and tidy.

10

Diane

4 Sept 2024

·

Stayed 1 night

Front desk staff and day manager supremely helpful during a difficult situation. Beyond first rate service.

8

Julane

28 Sept 2024

·

Stayed 4 nights

Hotel is half Holiday Inn Express and half Staybridge Suites. It’s 25 minutes from Niagara on the Lake and a half hour to Niagara Falls. You have to ask for housekeeping. We asked for fresh towels when they didn’t clean our room and never got them. Disappointing only got noon late checkout as Platinum Elite when I requested 2 pm.

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Location

Convenient by car between Niagara Falls and Niagara-on-the-Lake, close to the outlet mall and highways, and generally quiet. Walkable dining is limited, so most guests drive, and a few found it remote for Falls attractions.

Related guest reviews

8

Vicki

4 Oct 2025

·

Stayed 2 nights

It was easy access from the highway but not noisy. Definitely need a car to access dining in the area

10

Robert

1 Sept 2024

·

Stayed 2 nights

The hotel is great! Very friendly and helpful staff. The only walkable dining options are fast food and you have to go through traffic circle traffic to get there.

10

HOUSSEIN

15 Dec 2024

·

Stayed 2 nights

This was a great hotel option for the area. Very close to the Niagara Falls Outlet Mall. It is a bit of a drive into Niagara on the Lake but close to all the wineries if you have a car. It was very clean and breakfast was a bonus.

10

Normand

17 Nov 2024

·

Well located, close to highway for access to Niagara Falls or wineries. Next to Niagara outlets.Very clean, good breakfast.

6

Idrish

9 Sept 2025

·

Stayed 1 night

Its location is not attractive for those visits Niagara Falls, far from.

8

Colin

23 Sept 2025

·

Stayed 3 nights

This HIE is an excellent value: clean, roomy, quiet, and comfortable. The breakfast is very good. The main issue is location. You're out in the boonies. However, if you have a vehicle and Google maps, you'll find yourself right in the middle of Niagara Falls, Niagara-on-the-Lake, and Queenstown Heights (about 15 minutes each). It's a much better deal than going into town.

10

Jim

14 Jul 2025

·

Stayed 3 nights

Easy to get to many sites

10

Steve

7 Sept 2025

·

Stayed 2 nights

Clean room, clean hotel and excellent proximity to amenities. We visited both Niagara Falls and Niagara-by-the Lake on this trip and it was right in the middle. Having the outlet mall across the street was a fantastic bonus.

10

Barbara

17 Jun 2025

·

Stayed 2 nights

Like that it was midway between Niagara on the lake and Niagara Falls. Easy access to both.

10

Courtney

15 Oct 2025

·

Stayed 1 night

Great hotel, reasonable cost. Uber pick up front door. Easy walking area.

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AI-generated summary based on recent guest reviews

Dining

Included breakfast is widely seen as tasty and varied (pancakes, hot items, cinnamon buns). However, peak-time crowding, slow replenishment, limited seating, disposable tableware, and limited lobby coffee are recurring complaints.

Related guest reviews

10

Frances

5 Sept 2024

·

Stayed 1 night

Very happy that Holiday Inns including this one now have built-in night lights in bathrooms- very important safety feature for older travelers. Excellent breakfast, especially the cinnamon buns!

8

Caitlin

14 Aug 2025

·

Stayed 3 nights

The continental breakfast was good, but it was so busy that the wait for food was long at times and it was hard to find seating, even with the overflow room. The pool was lovely. The rooms were in good condition, but you essentially have to slam the doors to close them properly, leading to noise in the mornings. Not much was close to it, so you have to drive.

10

Taylor

7 Sept 2025

·

Stayed 3 nights

The included breakfast is very well done. There is lots of options and I really enjoyed the pancakes and hot table.

10

Maria

27 Oct 2025

·

Stayed 1 night

Stayed for one night. Friendly staff, easy check in/check out, spacious and clean room, nice options for breakfast.

10

Philippe

3 Jan 2025

·

Stayed 3 nights

Here’s a little tip about the continental breakfast: it’s better to go early. Later on, there tend to be too many people, and the food isn’t replenished fast enough, which forces a long line of waiting. (Though it’s clear the staff are doing their best!). If gone early it's calm, peaceful and comfortable

8

Damian

6 Oct 2025

·

Stayed 2 nights

It was great but they used paper plates and plastic utensils. Also they didn't have a coffee station 24/7 like a lot of other ones do.

10

Stephanie

30 Nov 2025

·

Stayed 2 nights

It was excellent! Clean room and great breakfast menu

6

Lori

29 Aug 2025

·

Stayed 7 nights

We stayed for 1 week. The room was nice. What we didnt like was that they never had enough breakfast made for the amount of guests. To many days they were running out of foid and making guests wait for them to make more.

8

Callum

16 Jul 2025

·

Stayed 2 nights

Nice hotel in good location, typical Holiday Inn. The only two things that let it down for me were a) breakfast room (too small, overcrowded and not restocked quickly enough) and b) pool cleanliness (dirty floors, mould on tiles etc).

10

Donald

1 Aug 2025

·

Stayed 2 nights

Excellent breakfast included with room rate. Bed comfortable, shower was great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$105
March	US$111
April	US$133
May	US$160
June	US$174
July	US$184
August	US$197
September	US$171
October	US$145
November	US$130
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $308	2	3
4 $153	5 $145	6 $137	7 $136	8 $156	9 $199	10
11 $134	12 $106	13 $112	14 $123	15 $153	16 $189	17 $192
18 $108	19 $108	20 $113	21 $101	22 $113	23 $160	24 $190
25 $107	26 $108	27 $107	28 $111	29 $104	30 $134	31 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $181	18	19 $355
20 $128	21 $149	22	23	24 $202	25 $258	26
27 $143	28 $169	29 $170	30 $182

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Niagara-On-The-Lake by IHG

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Prices for upcoming dates