Novotel Brisbane South Bank

Good spot , staff are awesome

Stayed for 1 night. All staff were great, clean room and hotel. Great location - am returning again a week later for another work trip

Location is good for being a close walk to South Bank. The breakfast was a bit disappointing. The room clean and very comfy bed but not modern and luxurious normal feeling hotel.

Stay was nice overall, didn’t feel like a 4-4.5 star hotel though for sure. Staff was very transactional , didn’t seem like they genuinely cared about our stay. For example, we came from a 24 hr day of flying and pre paid the room from the day before so we could check in as soon as we landed (around 10am). When we came to check in the front desk took a while to find our reservation , and the room they gave us was a 2nd floor room facing generators and was not very clean. Also the AC in the room was not on and it was 25.5 degrees inside. After a whole day of travelling this was really unfortunate given we had pre paid an extra night just to be able to check in right away (we were staying 6 days). They did change our room to a much better room as soon as we let them know we were not happy with this room. The AC was really finicky and it seems the hotel would set it to a certain point, so the morning checking out it was automatically set to 25 degrees and we couldn’t change it. It took a few times of calling reception to fix it. Multiple times we had to ask multiple times for things like coffee or towels and we’d have to remind them multiple times. Just overall didn’t feel like a classy stay. Overall the breakfast was good and hotel itself was nice and the housekeeping was okay. Not sure if we’d come back given the price though

Staff were helpful. Good Position. Easy walk to Suncorp Stadium.