Name: Novotel Brisbane South Bank
Address: 38 Cordelia St, South Bank, Brisbane, Queensland, Australia, Brisbane, Brisbane City, AU
Price range: $117–$455 per night
Rating: 8.6

What guests think

At Novotel Brisbane South Bank, travellers consistently praise the convenient location for South Bank, QPAC and the convention centre, modern comfortable rooms, and generally friendly service, while noting recurring frustrations with onsite parking limitations and aspects of the bathroom design.

Cleanliness is frequently rated highly, though some guests report inconsistent housekeeping and maintenance issues in rooms and the gym. Breakfast and dining earn praise but can suffer from limited variety, slow restocking, or restricted room service hours. Good choice for South Bank events and sightseeing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are available; the pool is enjoyed but can be cold, and the gym’s condition or smell draws occasional criticism. Onsite parking is limited and often pushes guests to offsite, paid options.

Related guest reviews

8

Karen

Jan 2, 2023

·

Stayed 19,358 nights

Great room for what we needed it for….only issue was the carpark being full and having to park off site….at our expense as told wrong information…

4

Simone

Oct 28, 2023

·

Stayed 1 night

Upon checking in, I was informed that your car park was full. I had driven for 3 hours and wanted my bags collected from my car and an undercover, secure car park for my car. Instead, I had to deposit my children and bags in the reception and then drive a block away to the Convention Centre Car Park and walk back to the hotel in the pouring rain. I would be fine with that if it was a cheap motel but I expect better from a $450 p/night hotel. The check in girl (Ash) couldn’t have cared less. Upon checkout the next day, I had to leave children and bags in reception while I walked a block away to retrieve my car and drive back to the hotel. If I had be forewarned, I would’ve booked the nearby Rydges Hotel and had an obliging concierge collect my bags and arrange valet parking for my car for the same Tarif. Lesson learned. I will never return to The Novotel

6

Anna

Feb 9, 2025

·

Stayed 1 night

Parking was atrocious, at nearby convention centre, took ages to get a car park that wasnt full, not open next day before 9.00am, and not advised by hotel staff. Shower curtain was dirty and grotty, carpet in room appeared dirty

2

eric

Mar 31, 2024

·

Stayed 4 nights

A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.

6

Hannah

Apr 27, 2024

·

Stayed 1 night

The property does not have enough parking for guests and uses a first in first serve approach to the car spaces they do have available. When the parking filled up, no one advised us prior to our arrival. The overflow car parking is an extra charge and a considerable walk from the hotel (when you consider carrying bags). Overall, the hotel itself is lovely, but this experience with the parking made the stay frustrating and tainted.

8

KOSTA

Jan 7, 2025

·

Stayed 5 nights

Conveniently located walking distance to restaurants/southbank. Breakfast good and parking on site also good.

10

Andrew

Jan 23, 2025

·

Stayed 1 night

We especially loved swimming in the pool at night!🏊‍♂️🏊‍♂️🏊‍♂️

8

Naomi

Apr 3, 2024

·

Stayed 6 nights

The gym had a terrible smell and the pool was very cold. The floors didn’t look very clean.

6

Holly

Jun 27, 2024

·

Stayed 1 night

Lobby and lift area feels cramped and busy. The parking situation across at convention centre is inconvenient.

10

Damian

Sep 15, 2024

·

Stayed 1 night

Great location, just need more parking. Also staff should know what is going on at Convention Centre before sending you there for parking. When there is none.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and public areas very clean. However, recurring reports note missed vacuuming, dust, stained carpets or showers, and occasional gym cleanliness issues.

Related guest reviews

10

Lisa

Jan 19, 2026

·

Stayed 1 night

Clean good sized room and benefot of included breakfast

10

Scott

Nov 18, 2025

·

Stayed 1 night

Spotless room and very comfortable

8

Litisha

Jan 8, 2025

·

Stayed 1 night

Room was good and comfortable. Wasn’t clean though. Floor hadn’t been vacuumed, fingernails on floor and still hair in the bathroom. Was a bit yucky with a crawling baby. Pool area looked nice though didn’t get to use.

6

Anna

Feb 9, 2025

·

Stayed 1 night

Parking was atrocious, at nearby convention centre, took ages to get a car park that wasnt full, not open next day before 9.00am, and not advised by hotel staff. Shower curtain was dirty and grotty, carpet in room appeared dirty

2

eric

Mar 31, 2024

·

Stayed 4 nights

A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.

8

van

Aug 17, 2025

·

Stayed 3 nights

You can see the dust floating when the aircon is on

10

Kate

Oct 30, 2025

·

Stayed 1 night

Great hotel! Location perfect and room clean and stylish.

10

Renae

Jan 14, 2024

·

Stayed 1 night

Excellent customer service, room was very clean and the beds oh so comfortable, love this place

8

Carly

Feb 11, 2024

·

Stayed 2 nights

Room could have been a bit cleaner. Empty bottle under bed and hair in the shower.

6

Hayley

Jan 6, 2026

·

Stayed 1 night

There needs to be a bigger and better coffee machine for guests, it failed twice within an hour. Food was ok but not a huge variety especially healthier options. The omelette station is a great idea. Staff were friendly. Room was not very clean, dusty and had old puke stains on the carpet and part of the wall near my bed. The beds and pillows were very comfy and that alone was the best part.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with quiet options and good beds, though some feel small. A repeated concern is the semi‑open bathroom design that reduces privacy; occasional noise, Wi‑Fi, or A/C issues are also mentioned.

Related guest reviews

6

Vidar

Sep 23, 2025

·

Stayed 8 nights

Internett on this property is terrible. Even update on your phone is terrible slow.

8

Duncan

Dec 2, 2025

·

Stayed 1 night

very typical modern hotel with a twist, whoever the designer / architect / consultants were that came up with the design for the bathrooms needs a good kick up the behind & fed to the sharks. why would anyone think that retractable walls, a glass sliding door that can only cover either the WC or the shower at a time & a night light for the bathroom that can only be switched on/off from from the far side of the bed & will always be seen from the bedroom is acceptable. If you prefer to live in ignorance of your partners ablutions there is prob better hotels for you, if uv been worn down after years together with no secrets left to be discovered u cant go wrong Other than that the hotel itself & all staff were excellent & in good location.

8

Julie Anne

Dec 6, 2024

·

Stayed 2 nights

Overall we enjoyed our stays at this hotel. Our only feedback would be in relation to the separation of the bathroom from the bedroom area. In the junior suite for example the full wall glass partition may not be to everyone’s liking due to the lack of privacy it provides. It is definitely an unusual design concept.

8

Sophia

Oct 18, 2024

·

Stayed 2 nights

I really liked the room decor. Modern but still inviting and layout was excellent in the King Room with the extra couch.

8

BELINDA

Mar 3, 2025

·

Stayed 2 nights

Great location. Not a fan of the glass walls in the bathroom/toilet. Room service doesn’t operate outside restaurant hours is very limiting.

4

Andrew

Oct 23, 2024

·

Stayed 1 night

I have two major issues with this property. Firstly, it was extremely noisy from traffic on the street! Very poor insulation, sounded like the window was open - they need to address this by retrofitting better quality windows and insulation. Secondly, the semi-bright floor-level lighting in the bathroom bleeds into the main sleeping area due to the open design - and worst of all, this light cannot be turned off by the guest! Incredibly poor room lighting design - I had to sleep with my eye mask on. Overall I felt it was poor value and did not live up to the Novotel name and the price positioning of this particular property.

10

Ivan

Sep 1, 2025

·

Stayed 1 night

The room was very comfortable The bed was great The place was super quiet

8

Matthew

Jan 10, 2023

·

Stayed 19,365 nights

Great location. Very clean. Very small rooms

4

Vanessa

Jan 17, 2026

·

Stayed 1 night

Bathrooms that are not enclosed with actual walls and use frosted glass instead are enough for me not to want to stay again. The rooms also lack personality and feel like a work meeting room. Room wasn’t ready at check in time. Breakfast options never restocked.

6

Scott

Mar 25, 2023

·

Stayed 3 nights

The location is great. The staff is friendly. The AC is cold. But the toilet is basically in the room with only a pull out wall to give you privacy, which really offers you none. Any toilet use will be heard by everyone in the room. With 4 of us in the room, that wasn’t great. Total design flaw.

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Service

Staff are widely described as friendly, helpful and professional. Service can falter at busy times with slow or clunky check‑in, inconsistent follow‑through, and occasional unhelpful or aloof interactions.

Related guest reviews

10

madison

Apr 7, 2024

·

Stayed 6 nights

All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.

10

Brian

Jan 18, 2025

·

Stayed 1 night

Location was perfect and very walkable to nearby shops, restaurants, bars, parks and fun things to do. The staff were absolutely amazing. The hotel was very clean with great views. The restaurant inside the hotel was delicious and well priced. I highly recommend this hotel, I would stay here again the next time I return.

10

Elizabeth

Nov 30, 2025

·

Stayed 2 nights

Everything was great. Extremely comfy bed, good shower, and the staff were all wonderful. We had a fantastic dinner in the restaurant too.

10

Lyn

Aug 22, 2025

·

Stayed 1 night

Seamless checkin. Professional staff. Quiet room and very clean. Great hotel and well located to Southbank and all cultural hubs.

8

Debra

May 6, 2025

·

Stayed 4 nights

my only complaint was, I had checked for in advance about an early check-in since my flight was coming in quite early in the morning and was told there was a possibility we could get in our room by lunchtime and every time we checked, they kept pushing the time back until it was actual check in time and they were kind of snippy about it and if they have been upfront that there was no possibility of an early check-in I would’ve requested an extra night as opposed to being stuck in the hotel lobby for the entire day

10

ULANA

Sep 2, 2025

·

Stayed 2 nights

Great place. Amazing service. Delicious breakfast. Superb location. Recommend!

8

John

Oct 7, 2024

·

Stayed 1 night

Check in was slow. Relaxing with a quiet beer on Sunday afternoon in the nice and quiet bar area but could not get something simple like a burger or a salad until 6pm.

6

Peter

Feb 21, 2025

·

Stayed 2 nights

The staff was as unhelpful as it was uninformed. They knew NOTHING of the local area, could not offer useful dining suggestions and were of no use arranging for airport transfers. Aside from nice ( but expensive ) rooms, the hotel has little to offer.

8

Ruth

Jun 8, 2025

·

Stayed 1 night

No onsite parking Long check in queue

8

Annabelle

Mar 10, 2024

·

Stayed 1 night

Check in was slow. We waited at least 20 minutes with the reception staff busy attending to lost property. Our receptionist at check in was friendly and helpful, and apologetic about the delay. Our room was comfortable and clean. And the hotel overall was well maintained. I asked reception for a dental kit (in person) and rather than just providing one, the receptionist said she’d have one sent to the room. 5 hours later, no dental kit. I went down and spoke to the same receptionist who then provided me a dental kit from the drawer…. Directly behind her. Little actions contribute greatly to demonstrating basic hospitality. As someone who travels frequently for work — I can overlook busy check in, or a forgotten amenity. However I would not say overall I was made to feel welcome. More like a both for asking again.

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Location

Highly walkable for South Bank, QPAC, the convention centre and dining, with easy access to the CBD and public transport. A few note a nearby tent camp or dark back street that feels less comfortable at night.

Related guest reviews

8

Takeharu

Dec 19, 2022

·

Stayed 19,341 nights

Overall this is a very good hotel for business and regular travel. But, it stands on a back street. So, the street that the hotel faces is a bit dark at night time. But it is basically safe and good. except their restaurant and bar are closed at 10:00 pm.

10

Kim

Oct 24, 2024

·

Stayed 1 night

Great location - could walk easily to southbank and city - bit worried with homeless camp in park across the road

10

Stephen

Sep 5, 2025

·

Stayed 3 nights

Nice room, a comfortable bed great location a short walk from the convention centre

10

Alistair

Apr 8, 2024

·

Stayed 4 nights

We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.

10

Julie

Sep 19, 2025

·

Stayed 1 night

So convenient to entertainment venues

10

Lynda

Aug 25, 2025

·

Stayed 1 night

Handy location to the Brisbane Convention and Exhibition Center and Southbank

8

George

Jun 21, 2024

·

Stayed 2 nights

Perfect location easy access to the main queens street

10

Keng

Oct 13, 2025

·

Stayed 2 nights

Good location with easy access to sights

10

Kate

Oct 30, 2025

·

Stayed 1 night

Great hotel! Location perfect and room clean and stylish.

8

Sandra

Nov 17, 2025

·

Stayed 1 night

The staff were friendly and helpful. The room was lovely and clean and the king bed and pillows comfy. Great view over city from 7th floor position. The brekkie was huge and delicious. This is 2nd time have stayed here and wasnt disappointed. A 10 min walk to South Bank Trans St and about same to QPAC and lots of nearby restaurants.

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Dining

Breakfast and the restaurant receive frequent praise for quality and variety, with a popular buffet. Offsetting comments mention slow restocking or queues, limited or short room‑service hours, occasional cold meals, and coffee machine issues.

Related guest reviews

8

Takeharu

Dec 19, 2022

·

Stayed 19,341 nights

Overall this is a very good hotel for business and regular travel. But, it stands on a back street. So, the street that the hotel faces is a bit dark at night time. But it is basically safe and good. except their restaurant and bar are closed at 10:00 pm.

10

Lisa

Jan 19, 2026

·

Stayed 1 night

Clean good sized room and benefot of included breakfast

10

Elizabeth

Nov 30, 2025

·

Stayed 2 nights

Everything was great. Extremely comfy bed, good shower, and the staff were all wonderful. We had a fantastic dinner in the restaurant too.

10

Dianne

Apr 13, 2025

·

Stayed 3 nights

Handy to Conference Centre. Peaceful Comfy bed Problem: Room service meals were cold when they arrived to the room.

8

Benjamin

Mar 31, 2025

·

Stayed 2 nights

Nice rooms - room service breakfast was not great - arrived late and not hot. Nice location and convenient to Convention Centre and Southbank.

10

Hayley

Sep 29, 2025

·

Stayed 1 night

A great stay for our work trip. Room had everything I needed. Staff were very accommodating. Buffet breakfast great too.

8

Vanessa

Dec 28, 2025

·

Stayed 1 night

The breakfast selection was disappointing and the wait for basics such as bacon and eggs were too long. There was one pancake machine with a long line and then out of mixture. The room was excellent. Spacious, very clean and comfortable. Room service was prompt and friendly. I would definitely go back, but probably go to a local cafe for breakfast.

10

Martin

Apr 19, 2025

·

Stayed 1 night

Good check in, great breakfast, excellent location.

10

Cathy and Dave

Mar 2, 2025

·

Stayed 2 nights

Perfect stay, very beautiful and perfect brekky buffet. Very friendly staff! Recommended.

6

Hayley

Jan 6, 2026

·

Stayed 1 night

There needs to be a bigger and better coffee machine for guests, it failed twice within an hour. Food was ok but not a huge variety especially healthier options. The omelette station is a great idea. Staff were friendly. Room was not very clean, dusty and had old puke stains on the carpet and part of the wall near my bed. The beds and pillows were very comfy and that alone was the best part.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$137
February	$209
March	$183
April	$187
May	$252
June	$187
July	$195
August	$245
September	$217
October	$216
November	$203
December	$221

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $259	3 $282
4 $125	5 $133	6 $201	7 $267	8 $320	9 $347	10 $202
11 $141	12 $267	13 $455	14 $280	15 $206	16 $187	17 $221
18 $117	19 $260	20 $446	21 $454	22 $454	23 $401	24 $385
25 $214	26 $156	27 $263	28 $454	29 $424	30 $352	31 $310

Novotel Brisbane South Bank

Prices for Novotel Brisbane South Bank

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed with Sofa Bed

Standard Double Room ('N' Room)

Family Suite, Multiple Beds, Connecting Rooms

Executive Suite, 1 King Bed with Sofa Bed

Superior Room, 1 King Bed ('N' Room)

Superior Double Room, 2 Double Beds ('N' Room)

Wheelchair Accessible 'N' Room, 1 King Bed

Standard Room, 1 King Bed, Corner ('N' Room)

Premier Double Room, 2 Double Beds, City View ('N' Room)

Premier Double Room, 2 Double Beds ('N' Room)

Premier Double Room, Pool Access

Standard Room, 1 King Bed ('N' Room)

Premier Room, 1 King Bed ('N' Room)

Premier Room, 1 King Bed, City View ('N' Room)

Premier Room, 1 King Bed, Pool Access

Guest reviews of Novotel Brisbane South Bank

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Brisbane South Bank

Considering this hotel for your Brisbane trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $200	23 $179	24 $207	25 $240	26 $269
27 $136	28 $152	29 $244	30 $201