Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately IDR 208,000 per person.

Does the hotel allow pets?

Pets are not allowed at the property.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional features include elevators and accessible bathrooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in Pantai Indah Kapuk, approximately 5 minutes from Pantjoran Chinatown PIK and Sedayu Indo Golf, 1.3 miles from San Antonio Beach PIK 2, and 1.8 miles from By The Sea PIK Shopping Center. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the property features an outdoor swimming pool, which is operational from 7 AM to 9 PM.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of IDR 700,000 per night. Advance request or confirmation may be required for extra beds.

Mercure Jakarta Pantai Indah Kapuk Hotel

Average nightly price at Mercure Jakarta Pantai Indah Kapuk by month, last 12 months (USD)
Month	Average price
January	US$93
February	US$93
March	US$145
April	US$91
May	US$97
June	US$99
July	US$92
August	US$90
September	US$97
October	US$103
November	US$103
December	US$105

What guests think

At Mercure Jakarta Pantai Indah Kapuk, travellers praise the convenient location by a mall and near the airport, while room quality feels mixed overall and maintenance and cleanliness issues recur in some stays.

Common room concerns include dim lighting that hinders work, small layouts, noise from neighbors in a few cases, and failures with showers, temperature control, safes, and fridges. Service is often friendly and efficient—fast check-in and thoughtful gestures—but some guests report unaccommodating responses or slow problem resolution. Breakfast is widely enjoyed for taste and variety, though selection and staffing can fall short at busy times. Expect a convenient base with uneven room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a small gym and say the air conditioning there could be better.

Related guest reviews

8

Yu-Pin

19 Jun 2023

·

Stayed 4 nights

Comfortable stay overall. Decent breakfast. Gym needs better aircon.

8

YEONHWA

27 Oct 2022

·

Stayed 2 nights

일단 더럽습니다. 특히 화장실이 더러워요. 곰팡이 핀 곳이 많고 샤워할 때 찝찝합니다. 또한 헬스장 규모가 굉장히 작아서 거의 쓸게 없습니다.

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Cleanliness

Mixed reviews: many report clean rooms and public areas, but others cite bathroom mold, pests, worn towels, and occasional brown tap water.

Related guest reviews

8

SOYOUNG

11 Nov 2025

·

Stayed 5 nights

지난 번 출장에 이어 두 번째로 이용합니다. 시설 자체는 좋으나, 방 내부 조명이 좀 어두워서 노트북 작업 하거나 이러기엔 조금 답답해요(그대신에 분위기는 있음). 그거랑 별개로 개미와 바퀴벌레가 있어서 당황했습니다.

10

Heok Seng

18 Feb 2023

·

Stayed 5 nights

Very clean and excellent location

8

Shandra

28 Aug 2025

·

Stayed 2 nights

"The property itself is lovely, the food was great, but the bathroom had noticeable mold, which was disappointing. The minibar wasn’t working, and when it was replaced, the new unit arrived dirty—with mold on the door. Definitely not up to the hygienic standard.

8

YEONHWA

27 Oct 2022

·

Stayed 2 nights

일단 더럽습니다. 특히 화장실이 더러워요. 곰팡이 핀 곳이 많고 샤워할 때 찝찝합니다. 또한 헬스장 규모가 굉장히 작아서 거의 쓸게 없습니다.

10

Geoff

1 Aug 2023

·

Stayed 3 nights

Location was convenient to the airport. Nice clean rooms and always very attentive staff. I always stay here when I'm in Jakarta

2

Sande

27 Dec 2022

·

Stayed 19,347 nights

I rarely gave any reviews. But this time I feel obligated to give this feedback and hope actions taken by the business so that others would not experience what I had. I was given a room before my check in time. Once i got in to the room there was some kinda smell. I stayed there for 3 nights 4 days. On my last night when I came back around 9 pm , my sink water was brown. Called front desk and sent technician and water still brown color but lighter. He mentioned there was a filter changed the day before. I kept the water running hoping it’ll be cleared out but still the color light brownish. It was already 11.30 pm and I had not showered yet. Called front desk again to move me out to different room. When i got to the new room, the smell was so fresh different with my old one. But later found out the sink is leaking water while running it. I didnt want to complain anymore since it was very late and i needed to sleep. I told mgt about this and no extra incentive or anything given to me considering a very bad experience I had. Really disappointed with my stay.

10

Joao

7 Jul 2025

·

Stayed 2 nights

Excelente estadia! Hotel limpo, confortável e com ótima localização. Atendimento cordial, café da manhã variado e ambiente tranquilo. Ideal para descanso ou viagens a trabalho. Com certeza me hospedaria novamente.

6

Soegianto

22 Jul 2024

·

Stayed 4 nights

小蟑螂到處跑，肥皂按壓沒辦法用，臉盆不通，跟上次一樣，服務人員很熱心處理，但水不能開太大，會淹水，水通太慢了。

6

Chun-Wei

10 Oct 2023

·

Stayed 6 nights

Every bath towel feels like it has been used for a long time

10

John

24 Feb 2025

·

Stayed 3 nights

Everyone is vary professional and polite. The hotel is vary clean and friendly. They have alot to do there, also its close to the airport.

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Rooms

Beds and design can be comfortable, but recurring issues include dim lighting unsuited to work, small layouts, and maintenance problems with drainage, temperature control, doors, safes, and fridges or minibars, with noise from neighbors reported in a few cases.

Related guest reviews

6

YUJI

1 Feb 2025

·

Stayed 2 nights

The refrigerator didn't cool.

8

fahad

7 Jan 2023

·

Stayed 1 night

The room rate is high although the area and fridge is so small

8

Jeff

13 Aug 2025

·

Stayed 1 night

I like it because it is connected to the mall where you can shop and eat. The property is required better maintenance program. Lots of things are falling apart. The safe in my room was not working.

2

LIAN BIN

29 Mar 2025

·

Stayed 3 nights

My last stay; my room was so dimmed that I cannot even do works in room. Lighting conditions ba.

2

Richard

17 Apr 2023

·

Stayed 2 nights

Not 4 star if you can hear all your neighbors. Walls are paper thin. Don't expect a good nights sleep. My bed actually jumped when my neighbor banged their door.

4

LIAN BIN

3 Feb 2024

·

Stayed 4 nights

Overall ok. Just that the toilet is not up to standard e.g. shower water flow/pressure low, heater adjustment is either too hot or too cold.. room lights are too dim for business travellers.

10

Clement Guillaume

23 Nov 2023

·

Stayed 2 nights

Room was nicely design. Bed is very comfortable and allowed for good sleep to fully recharge. Location is great with only 20min drive to the airport and lots of food options around. Great breakfast buffet.

6

Tomofumi

2 Apr 2023

·

Stayed 1 night

スイートに宿泊したがリビングとベッドルーム間のドアが閉まらなかった。カードキーのカバーが外れており、ボーイに伝えたが治してもらえなかった。ロケーションは良かったのだが、非常に残念。

6

Ramesh

22 Jan 2023

·

Stayed 2 nights

Average hotel for the price charged. Wifi didn’t work during one evening. Rooms are small and basic, positive is it’s in a mall so can use the restaurant’s there.

10

Jeff

26 Aug 2025

·

Stayed 1 night

This property is required better maintenance. For example, the drain in the shower is slowed and shallow, flooded the whole bathroom. At another hotel where we stayed last year had similar issued. I guess the drain design and maintenance is not up to par and required serious corrections to mitigate this issue.

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Service

Service is generally friendly and professional with fast check-in/out and thoughtful touches, though some guests found staff unaccommodating or slow to resolve issues, and breakfast service can be short-staffed.

Related guest reviews

10

Adi

15 Apr 2025

·

Stayed 2 nights

Nice professional staffing

8

Etem

23 May 2024

·

Stayed 3 nights

Am meisten hat mir sehr freundliche Personal gefallen. Und schnelles, freundliches E-Mail Antworten.

8

Kelly

8 Jul 2023

·

Stayed 4 nights

The room is clean. The front desk service is good but the restaurant service is yet to improve especially during breakfast time. Service crews are too little, a lot of tables not clean, and new customers cannot find their seat during breakfast time.

6

Soegianto

8 Feb 2023

·

Stayed 4 nights

深黃水都處理不好，從第一到辦退房，也不願換另一間給房客，還好訂兩間，不然不知要去哪裏做清洗。冷氣無法調控，到半夜只能穿外套睡。水溫不穩，不好調，很燙。

10

Sze How

26 May 2025

·

Stayed 2 nights

Very fast checking and check out process

10

Geoff

1 Aug 2023

·

Stayed 3 nights

Location was convenient to the airport. Nice clean rooms and always very attentive staff. I always stay here when I'm in Jakarta

10

Kaneyalal

18 Apr 2024

·

Stayed 1 night

Lovely property next to the mall, loved the staff who surprised my mom for her birthday with cake and singing! They also decorated the room. Forever grateful!

6

Shamdas

7 Aug 2023

·

Stayed 1 night

Was a 1 night b4 our flight the nxt night. Find staff very unfriendly n not able to accommodate. Everything we ask was like no vry rudely. Breakfast was ok. Location ok as its near airport. Shopping mall n many svc shops around.

6

Tomofumi

2 Apr 2023

·

Stayed 1 night

スイートに宿泊したがリビングとベッドルーム間のドアが閉まらなかった。カードキーのカバーが外れており、ボーイに伝えたが治してもらえなかった。ロケーションは良かったのだが、非常に残念。

10

John

24 Feb 2025

·

Stayed 3 nights

Everyone is vary professional and polite. The hotel is vary clean and friendly. They have alot to do there, also its close to the airport.

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Location

Widely praised for being directly connected to PIK Avenue mall and close to the airport, making shopping and dining easy; one review notes weekday traffic toward central Jakarta.

Related guest reviews

10

Sherri

22 Aug 2023

·

Perfect location not far from the airport with shopping & dining options in the mall.

10

Sandy

21 Apr 2025

·

Stayed 3 nights

Very good location, easy to access to mall.

6

Jeff

26 Aug 2025

·

Stayed 2 nights

Its located near the mall and close to the airport.

6

Jui-Chang

26 Oct 2025

·

Stayed 2 nights

比鄰商場，購物，餐飲方便，離機場約20分鐘車程，交通方便，房間略為老舊，但保養維護的不錯，乾淨整潔

10

Li-Eng

13 Jan 2026

·

Stayed 2 nights

Good location connect to shopping mall

10

SEYOUNG

19 Mar 2023

·

Stayed 1 night

Very convenient location, especially right beside of shopping mall and 15km from Jakarta Airport.

10

Clement Guillaume

23 Nov 2023

·

Stayed 2 nights

Room was nicely design. Bed is very comfortable and allowed for good sleep to fully recharge. Location is great with only 20min drive to the airport and lots of food options around. Great breakfast buffet.

10

Mizuki

29 Aug 2024

·

Stayed 2 nights

空港からも近くて便利ですが、平日の朝に中心部に向かう際は渋滞があり移動が少し大変かもしれません。

8

Mizuki

2 Apr 2024

·

Stayed 3 nights

For the location, it is convenient to move to central area and airport. Also, connected with PIK Avenue, you can enjoy shopping and having dishes.

10

Jacky

12 Oct 2022

·

Stayed 3 nights

Goed hotel, perfecte locatie.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely enjoyed for taste and variety, though some find the selection limited and the restaurant understaffed at busy times.

Related guest reviews

8

Yu-Pin

19 Jun 2023

·

Stayed 4 nights

Comfortable stay overall. Decent breakfast. Gym needs better aircon.

10

Koh

25 Mar 2024

·

Stayed 3 nights

Nice and clean hotel. Staff are friendly, service is good. Buffet breakfast is tasty and hv a good spread of choices. As the same as swissotel next door, the shower area definitely can be improved on.

8

Kelly

8 Jul 2023

·

Stayed 4 nights

The room is clean. The front desk service is good but the restaurant service is yet to improve especially during breakfast time. Service crews are too little, a lot of tables not clean, and new customers cannot find their seat during breakfast time.

8

Shandra

28 Aug 2025

·

Stayed 2 nights

"The property itself is lovely, the food was great, but the bathroom had noticeable mold, which was disappointing. The minibar wasn’t working, and when it was replaced, the new unit arrived dirty—with mold on the door. Definitely not up to the hygienic standard.

8

Hardik

22 Nov 2024

·

Overall good hotel, good location with good breakfast at the hotel. Connected to a mall for shopping or dining options.

8

ISAMU

9 May 2023

·

Stayed 3 nights

ショッピングモールにはホテルの1階からセキュリティーのある通路から繋がっていて、ユニクロ、H Mや高級食品スーパー並びに多くのフードコートが入っています。スカルノハッタ空港からはタクシーで10分程度の街の中心地にありますが、大通りは自動車が途切れなく走っていて怖くて横断できないことはジャカルタ中心の市街地と同じだと思います。朝食ビュッフェは満足できます。私は特にパン類が美味しかったです。ホテルスタッフはフレンドリーでした。

10

Joao

7 Jul 2025

·

Stayed 2 nights

Excelente estadia! Hotel limpo, confortável e com ótima localização. Atendimento cordial, café da manhã variado e ambiente tranquilo. Ideal para descanso ou viagens a trabalho. Com certeza me hospedaria novamente.

6

Shamdas

7 Aug 2023

·

Stayed 1 night

Was a 1 night b4 our flight the nxt night. Find staff very unfriendly n not able to accommodate. Everything we ask was like no vry rudely. Breakfast was ok. Location ok as its near airport. Shopping mall n many svc shops around.

8

ALVIN

5 Sept 2025

·

Stayed 1 night

It is ideal for business traveller. But breakfast Selection is abit little for my liking. Overall good experience

10

Clement Guillaume

23 Nov 2023

·

Stayed 2 nights

Room was nicely design. Bed is very comfortable and allowed for good sleep to fully recharge. Location is great with only 20min drive to the airport and lots of food options around. Great breakfast buffet.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $101	19 $104	20 $145	21 $96	22 $93	23 $88	24 $102
25 $85	26 $88	27 $88	28 $88	29	30	31 $127

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $143	6 $112	7 $112
8 $86	9 $88	10 $125	11 $145	12 $95	13 $88	14 $88
15 $86	16 $88	17 $88	18 $92	19 $94	20 $94	21 $94
22 $86	23 $96	24 $105	25 $108	26 $109	27 $103	28 $107
29 $86	30 $84

Mercure Jakarta Pantai Indah Kapuk

Prices for Mercure Jakarta Pantai Indah Kapuk

Monthly average prices

About this property

Location

Room options

Privilege, Room, 1 King Bed

Suite, 1 King Bed

Superior Room, 2 Twin Beds

Superior Room, 1 King Bed

Privilege, Room, 2 Twin Beds

Guest reviews of Mercure Jakarta Pantai Indah Kapuk

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Jakarta Pantai Indah Kapuk

Prices for upcoming dates

Business details