Is parking available at the hotel?

Nearby parking is available at a fee of EUR 35 per night, located approximately 1476 feet away from the hotel. Reservations are not mentioned as required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

How is the hotel's location in relation to key attractions?

The hotel is centrally located in Amsterdam, within a 5-minute drive of Dam Square and Passenger Terminal Amsterdam. It is 0.6 miles from Rembrandt Square and 2.5 miles from the Van Gogh Museum.

What are the policies regarding children staying at the hotel?

Children are allowed to stay at the hotel. The minimum age for children to stay for free is not specified.

Holiday Inn Express Amsterdam City Hall

Average nightly price at Holiday Inn Express Amsterdam - City Hall by IHG by month, last 12 months (USD)
Month	Average price
January	US$144
February	US$176
March	US$203
April	US$311
May	US$303
June	US$257
July	US$219
August	US$192
September	US$236
October	US$261
November	US$212
December	US$183

What guests think

At Holiday Inn Express Amsterdam - City Hall by IHG, travelers highlight friendly, helpful staff and a walkable yet quieter location, with generally clean, modern rooms and a popular continental breakfast, alongside recurring notes about small rooms and limited storage.

Housekeeping during stays is inconsistent for some, with missed cleanings and occasional maintenance or wear issues. Several guests were disappointed by canal-view rooms at or below water level, and a few rooms face street noise. The dining area can be crowded and time slots are often required for breakfast. Overall, expect a simple, well-run stay with friendly service and easy walks to central sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small bar with limited hours and little lounge space, and several guests note no in-room mini fridge or ice machines. Parking is off-site and can be expensive.

Related guest reviews

8

CATHERINE

22 Apr 2025

·

Stayed 3 nights

No ice machines, could only get a few cups at a time at front desk, no mini fridge in rooms. Breakfast was very good

8

Steven William

7 Feb 2023

·

Stayed 4 nights

Clean, friendly staff, good selection at breakfast, no restaurant, has a bar but this is very quiet & not really used, fairly close to shops, bars restaurants approx 10-15 minute walk

8

Twyla

21 Apr 2025

·

Stayed 5 nights

Rooms were clean and very quiet. Only thing missing was a mini fridge otherwise it’s a great place to stay. Breakfast was amazing every day

6

Nathalie

16 Feb 2025

·

Stayed 2 nights

Geen ijskast op de kamer! Er staat vermeld parkeren in de buurt. Enkel een q parking waar je 60 euro per dag moet betalen. Dus geen parking van het hotel zelf

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10

vincent

29 Oct 2023

·

Stayed 4 nights

Breakfast included. Bar is open from 11am - 1pm

8

Dorcas

4 Jan 2023

·

Stayed 19,360 nights

The staff is great, but there is no room service or fridge in the room. Everything else was great. Great room, very confortable and the staff is super nice

10

Eric

26 Aug 2024

·

Stayed 7 nights

Wonderful and clean hotel. The staff was so friendly and the breakfast was tasty every morning. They even have a small bar to get some beer for the room. Overall, a very nice and reasonably priced hotel.

8

Marianne

7 Aug 2023

·

Stayed 3 nights

Vi (to mødre med hver vår tenårignsdatter), bodde her i 3 netter. Pene, rene og stille rom. Gode senger. Stille område av byen. Utvalget av frokost var ikke stort, savnet eggerør, bacon o.l. men det som var der var godt og delikat. Vi savnet også et felles sitteområde (bar, lounge e.l.) hvor vi kunne være om kvelden. Men baren var knøtteliten og innbød ikke til hyggelig opphold. De ansatte var hyggelige og tjenstevillige.

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6

peter

22 Jul 2025

·

Stayed 4 nights

Average hotel. Very friendly reception staff. Nice bathroom. Bedroom has almost no space to place clothes. Room service almost non existant.. didn't wash coffee mugs and made beds like a 10 year old with attitude. Bar area is not really sociable space. IBIS next door looks like a palace in comparison. Breakfast ok

8

Paula

12 Nov 2025

·

Stayed 1 night

It was very nice. The only thing was I never saw the bar area open. I ask a staff member about it and she pointed to the wine to go and got me a glass.

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Cleanliness

Many reviews praise overall cleanliness, but housekeeping is inconsistent during stays, with reports of missed service, unremoved cups, and occasional stained carpets or mould.

Related guest reviews

8

Robert

5 Apr 2025

·

Stayed 2 nights

The property is okay but housekeeping not up to par. Left dirty coffee cups in the room and didn’t refresh coffee and tea. Had to ask for extra coffee and creamer every day.

8

SILVIA

23 Sept 2025

·

Stayed 5 nights

El hotel es práctico, pero la limpieza es deficiente, por ejemplo tomamos un café en la habitación cuando llegamos y nunca retiraron las tazas e igualmente con los vasos. El transporte público más cercano es a 1 1/2 kms o a 30 min, no hay alternativa

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8

Peter

14 Sept 2023

·

They did not clean the room.

8

Andre

27 Oct 2022

·

Stayed 3 nights

Grundsätzlich sauber und ruhig, Rezeption sehr freundlich, das Hotel schien relativ neu zu sein. Lage etwas vom Hauptbahnhof entfernt, man kann aber noch laufen. Frühstücksraum war sehr überfüllt, man bekommt trotz vorheriger Zeitangabe keinen Platz und muss warten. Zimmerreinigung während des Aufenthaltes nur das absolut nötigste, gebrauchte Tassen und verschmutztes Badezimmer usw. wurden ignoriert.

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8

France

22 Sept 2024

·

Stayed 4 nights

L époussetage et l aspirateur pas passé du tout lors de notre séjour de 4 nuits.

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8

Stephen

16 Jun 2024

·

Stayed 3 nights

Room and location were both great but getting room cleaned was a challenge for some reason

6

Daniel

15 Jan 2026

·

Stayed 3 nights

Staff very friendly and welcoming. The room had a dirty carpet, dripping shower, mould on the shower tiles, and broken toilet seat.

2

Clement

5 Nov 2022

·

En se couchant à 22:00, ma femme remarque des chaussettes sales au fond du lit. C'est répugnant. Les draps n'avaient donc pas été changés, pire: ils donnaient l'impression d'avoir été changés mais ils étaient sales en réalité. Il a fallu 1h30 pour avoir les draps changés donc coucher 23:30 (et encore les draps ne correspondaient pas au lit). L'hôtel n'a rien fait pour compenser ça. On aurait apprécié un dédommagement, un mot d'excuse, une boîte de chocolat... Rien. Ils nous ont seulement dit que c'est très étrange et que les draps étaient censés être changés entre chaque client. Pas les nôtres visiblement. Je ne conseille à personne de venir dans cet hôtel qui ne garantit pas la propreté des lits, et ne sait pas gérer ce genre de désagrément inacceptable. Quelle est la garantie que vos draps soient propres si les nôtres étaient sales ?

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6

Michael

21 Sept 2025

·

Stayed 5 nights

Pretty standard for a holiday inn express. We found a silverfish in a bed one night, they changed our room promptly. Was a good budget hotel, nothing fancy, just basic, reasonably clean other than the bug in the bed and a few crumbs and bits around the room that weren’t cleaned up. Pretty normal for a holiday inn express

10

Tracy Lynn

28 Oct 2025

·

Stayed 6 nights

The room was not cleaned as often as i would like and they did not refill the coffee daily amd there was no body wash the bottle was empty

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Rooms

Rooms are modern but often small with minimal storage (frequently no drawers), and some canal-view rooms are at water level or partially obstructed. A few mention street noise or difficulty controlling room temperature.

Related guest reviews

8

Andrew

25 Apr 2024

·

Stayed 2 nights

Staff were friendly and welcoming, hotel was clean and had good amenities. Was close to all places we wanted to visit . Most were within 15 minutes walk. Only issue we had was we were on the second floor at the front next to a busy road so was extremely noisy, window in room had dropped and seal was poor so was drafty and noisy in the room due to this.

8

Patricia

6 Apr 2025

·

Stayed 4 nights

The staff was excellent and it very clean. The only downside was the room was small and there was no dresser or place for your luggage. We had to place our luggage upright and put on the bed anytime we needed something. But the breakfast was good and we felt the walking distance to anything was great.

6

Najeeb

5 Aug 2025

·

Stayed 5 nights

Extremely small room. The view was good.

8

Shishrina

12 Apr 2025

·

Stayed 1 night

The room was a nice size, but my canal view was right at eye level. I had to tip-toe to see the view.

8

Susana

26 Apr 2025

·

Stayed 3 nights

Good property! Within walking distance to everything. No storage in the room was our biggest complaint.

6

Christy

4 Apr 2025

·

Stayed 1 night

The hotel itself was fine. It was clean and the staff were friendly and helpful. The bed was uncomfortable and I was disappointed that I paid extra for a “canal view” and our room was on the basement floor. If I stood on my tip toes I was able to see outside the window and we were eye level to the water. That wasn’t the way it was advertised and I felt a little swindled. My advice is don’t spend extra money on the view and you’ll be great.

8

Jayne

10 Jan 2026

·

Stayed 4 nights

Everything was good. Only thing I will mention is the room design/ standard of build. The window is obsructed by the curtains causing the curtain hooks to become detached or broken. In the bathroom the towel hooks are loose, one fell off. The toilet roll holder is loose and might fall off. The shower screen leaks at the bottom of the door.

8

Joseph

22 Sept 2025

·

Stayed 1 night

Our room was below grade but very clean. Water pressure was excellent along with plenty of hot water.

6

Oltmann

1 Oct 2025

·

Stayed 2 nights

Pedí 3 veces que se apagara o subiera la temperatura del aire acondicionado. A pesar de tener respuesta positiva desde la recepción, nunca cambiaron la temperatura, que no superaba los 16 grados Celsius. No se puede estar en una habitación con ese nivel de frío y me obligó a salir fuera del hotel para trabajar en condiciones adecuadas.

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10

Darlyne

24 Jul 2024

·

Stayed 3 nights

Air conditioning was awesome- it was hot and humid in Amsterdam and so refreshing to walk into the room and feel the cool! Breakfast was included self serve buffet - plenty to choose from and great start to day-front desk was extremely helpful - recommending places to eat, ordering taxis for us, help with luggage. Only complaint was we lived out of our suitcases for 3 days as there were zero drawers or shelves- we used the ironing board to hold up one of the suitcases-the closet was open shelf with 8 hangers in a 15” wide space. The beds and pillows were wonderful. Location was great as very walkable city !

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Service

Service is widely described as friendly, attentive and helpful, with smooth check-ins, early access when available and useful local tips; packed breakfasts are offered for early departures. A few guests encountered slow fixes or unhelpful responses at night.

Related guest reviews

10

Jane

21 Aug 2025

·

Stayed 3 nights

Greatly valued a front desk with 24/7 staff who were always friendly and helpful. Very easy and fast check in, lovely canal view, good breakfast at hotel and provided a packed breakfast when we had to leave early in the morning, very convenient location to walk to and from train station, easy walk to local sights and range of dining options to walk to.

10

Cecil

27 Oct 2024

·

Stayed 5 nights

Excellent front office staff. They were so helpful. Specially (forgot her name) the young lady who checked us in. She was so helpful and her recommendations were on point. Would recommend and would stay here again!

10

Michael

27 Feb 2026

·

Stayed 2 nights

Very clean hotel, super courteous staff, very helpful and friendly. Close to everywhere I needed. I would definitely recommend this hotel and I'd definitely stay again.

8

Carolyn

2 Nov 2025

·

Stayed 1 night

Friendly people at desk. We were able to get into 2 of our rooms when we arrived in the morning.

10

Vernon

6 Feb 2025

·

Stayed 4 nights

Great location and wonderful staff at the hotel. Breakfast was very nice with good choices. Staff went out of their way to be helpful. Rooms were good and comfortable. Wifi worked well. Walkable to the sights of Amsterdam.

4

Ron

8 Oct 2024

·

Stayed 2 nights

Staff were not helpful. We were looking for places to eat or takeout. Because we didn’t have a local bank account all requested takeouts were denied. Asked front desk staff for assistance but they were not willing to help

10

william

1 Sept 2025

·

Stayed 2 nights

Friendly, helpful and professional staff. Nice room. Good location.

6

Robin

27 Aug 2024

·

Stayed 6 nights

While the staff were very friendly and accommodating overall, one night we had to wait outside and bang on the wall for 30 minutes for the night attendant to come and he was rude when he finally did.

10

Todd

21 Sept 2025

·

Stayed 2 nights

The staff at the hotel went above and beyond to ensure or needs were met.

8

barry

23 Oct 2025

·

Stayed 2 nights

Maid service didn’t show up on my second day. Also for two days tv didn’t work. I called reception who said they would fix. Nothing done.

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Location

Walkable to Amsterdam Centraal and major sights in about 10–20 minutes, in a quieter area near NEMO and the Maritime Museum. Some found public transport a 10–15 minute walk and felt it was a bit farther from the busiest areas.

Related guest reviews

10

Raul

20 Aug 2025

·

Stayed 6 nights

Hotel muy bien situado, en zona muy tranquila pero a un paso del centro. En 7 minutos estas en las zonas turísticas y sin agobios. Muy recomendable.👌

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8

Kenneth

4 Jun 2024

·

Stayed 5 nights

The check in was good.Our room had a canal view which was lovely. It was quiet and rarely heard neighbours. Breakfast was included and had a good selection of food and drinks. It is about a 12min. Walk to Central station and good dining or shopping areas.

10

Antonio

4 Oct 2025

·

Stayed 2 nights

Good location, walking distance to Centrum. Clean room, comfortable beds. Excellent breakfast. Would recommend.

10

Robert

19 May 2025

·

Stayed 2 nights

Great location

10

william

1 Sept 2025

·

Stayed 2 nights

Friendly, helpful and professional staff. Nice room. Good location.

10

Charlotte

20 Apr 2025

·

Stayed 1 night

We were doing a bike and barge from Oosterdok and we were a block away.

8

Alan

20 Aug 2025

·

Stayed 2 nights

Reasonable hotel, decent sized room for Amsterdam but a bit of a walk from nearest public transport. Good breakfast buffet.

10

Karsten

20 Mar 2025

·

Stayed 4 nights

Das Hotel hat uns sehr gut gefallen. Angefangen von der guten Lage (ca. 10 Minuten zur Central Station und ins Centrum), freundliche Mitarbeiter:innen, gut ausgestattetes Zimmer, reichhaltiges Frühstück. Wir können das Hotel sehr empfehlen.

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8

Minglang

31 May 2025

·

Stayed 3 nights

Nice and clean. The reason I don’t give it a five star rating is the location. It is about 15 minutes walk from any public transport.

8

B. Diane

22 Aug 2024

·

Stayed 2 nights

Really close to the Nemo Science Museum and the Maritime museum

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Dining

Continental breakfast is commonly rated good, with options like pancakes and boiled eggs; to-go packs are available for early starts. At peak times seating is tight and time slots apply, and a few found the selection repetitive; the bar is low-key.

Related guest reviews

8

Julius Akotia and Esther

6 Aug 2024

·

Stayed 5 nights

Very good customer service, clean rooms. However, could provide variety of food for breakfast

8

Carol

4 Jul 2025

·

Stayed 3 nights

Nice hotel but not as the picture advertising it. It on a busy main road opposite the fire station the back is on the canal. We had a room near reception which was very noisy at times especially when the morning shift came on at 5am banging doors.The staff were very friendly and helpful. Breakfast was continental but it got rather full in the breakfast room and some people had to go away and come back later.

10

Joanna

14 Oct 2023

·

Stayed 2 nights

Friendly staff, clean, comfortable bedding, and convenient. Although no hot breakfast was served, it had warm pancakes and hard boiled eggs and lots of food options. Walking distance to Amsterdam Centraal (20min) and metro station (10min).

10

Michelle

27 Apr 2024

·

Stayed 5 nights

Good stay with a great breakfast.

8

Jaunty

4 Sept 2025

·

Stayed 2 nights

Clean room right at water level was very nice. Breakfast was good. Slight complaint about the pillows - they were too firm, otherwise all was good.

8

Jan

29 Apr 2024

·

Stayed 3 nights

The reception staff were very welcoming and always happy to help us in any way throughout our stay. Our room was spotlessly clean, with a very comfy bed and we weren’t aware of any noise throughout the night. There was a small area in which you could hang some clothes, but no drawers or storage space to unpack our cases ( not really a problem for a couple of nights). Breakfast was a lovely selection of cereals, pastries & cakes, rolls, cheese& ham, fruit, yoghurts, boiled eggs and freshly made pancakes. The breakfast room did get busy - you needed to pre book a time slot- but we were always able to get seated. On one occasion we did have to have 2 tables of 2, rather than a table of 4, but that was because some couples had sat at the larger tables. On the morning that we had an early start we were able to preorder a packed breakfast. The hotel was well situated, about a 15 minute walk from Centraal Station and within easy walking distance of the main sights. The hotel did have a small bar and seating area, but more suited to couples rather than larger groups or families. All in all a very comfortable hotel and a perfect base from which to explore Amsterdam for a couple of days.

10

Torrey

25 Jun 2025

·

Stayed 2 nights

Breakfast was nice with lots of options. Staff was very friendly!

8

Maria

23 Oct 2025

·

Stayed 2 nights

Check in was fast and room was ready. Room and bathroom was decent size. Breakfast selection is minimal but enough to start your day. The lady who checked us in gave us excellent restaurant recommendations.

10

Bruce

3 Aug 2025

·

Stayed 4 nights

Great breakfast All staff were pleasant

10

Carol

16 Aug 2024

·

Stayed 4 nights

Nice location about 15 minute walk to Central train station and city center. Comfortable rooms. Nice breakfast, soft & hard boiled eggs, small pancakes, small variety of meat & cheese and breads/pastries. Need to reserve your breakfast time night before as room is not overly large.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $433
11 $202	12 $277	13 $322	14 $238	15 $217	16 $265	17 $443
18 $219	19 $274	20 $280	21 $361	22	23	24 $432
25 $202	26 $248	27 $345	28 $388	29 $227	30 $292	31 $225

Su	Mo	Tu	We	Th	Fr	Sa
1 $153	2 $192	3 $263	4 $324	5 $202	6 $292	7 $331
8 $153	9 $212	10 $180	11 $172	12 $218	13 $247	14 $282
15 $165	16 $225	17 $288	18 $315	19 $238	20 $221	21 $283
22 $215	23 $203	24 $172	25 $182	26 $182	27 $209	28 $253
29 $154	30 $169

Holiday Inn Express Amsterdam - City Hall by IHG

Prices for Holiday Inn Express Amsterdam - City Hall by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed (Canal View)

Standard Room

Standard Room, 2 Twin Beds (Canal View)

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Express Amsterdam - City Hall by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Amsterdam - City Hall by IHG

Prices for upcoming dates