Is parking available at the property?

Limited parking is available on-site. Nearby parking is also available for a fee of MYR 9 per day, located approximately 66 feet away. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately MYR 45 for adults and MYR 28 for children.

Does the property allow pets?

Pets are allowed at the property with a fee of MYR 500 per accommodation, per night. One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Complimentary shuttle services operate within 2 kilometers of the property. Guests can arrange transfers by contacting the property directly.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, making it accessible for guests with disabilities. Wheelchair-accessible facilities are available in public areas and rooms.

What is the location of the property in relation to key landmarks?

The property is centrally located in George Town, just steps from KOMTAR and a short 3-minute drive from Gurney Drive. It is approximately 2.9 miles from Gurney Plaza and 0.1 miles from Hin Bus Depot Art Centre.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are allowed at the property. One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests regarding additional sleeping arrangements.

Citadines Connect Georgetown Penang

Average nightly price at Citadines Connect Georgetown Penang by month, last 12 months (USD)
Month	Average price
January	$82
February	$94
March	$88
April	$81
May	$86
June	$75
July	$83
August	$76
September	$73
October	$73
November	$72
December	$84

What guests think

At Citadines Connect Georgetown Penang, travellers praise the central, walkable location and consistently clean, modern rooms, with many highlighting friendly, efficient staff and an overall comfortable base for exploring Georgetown’s food, murals, and nearby malls.

However, several guests report thin walls and street or corridor noise, and some find certain rooms compact with limited bathroom space. Service feedback is mostly positive, though a few mention unhelpful reception experiences or patchy communication. Breakfast quality varies from decent to disappointing depending on the day. Expect a clean, modern stay in a prime location with occasional noise and service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool and gym that guests describe as decent and clean; some note the pool may be shaded or was temporarily closed. Free lobby coffee and floor water refill stations with microwaves are appreciated.

Related guest reviews

8

Li Choo

May 18, 2023

·

Stayed 2 nights

very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places. Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!

10

William

Dec 11, 2024

·

Stayed 7 nights

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.

8

Vasily

Feb 17, 2025

·

Stayed 2 nights

Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.

10

Chi Hwa

Feb 25, 2025

·

Stayed 4 nights

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.

10

Justin

Mar 11, 2024

·

Stayed 3 nights

The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.

10

Henrik

Jul 14, 2025

·

Stayed 1 night

Clean, well-located and well-functioning hotel. Would go here if you plan to spend time outside the hotel - would go elsewhere if you have planned for more time in the hotel.

6

CHANGYONG

Aug 8, 2023

·

Stayed 3 nights

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out. Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance. The lighting at the pool can be improve. Quite dark at night. The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting. Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.

8

Christopher

Feb 17, 2025

·

Stayed 5 nights

Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon

8

James

May 11, 2025

·

Stayed 2 nights

Centrally located and a short walk to Komtar and rest of the attractions. Unfortunately the swimming pool was CLOSED due to pump failure.

10

Triena

Jul 31, 2024

·

Stayed 3 nights

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise clean rooms and well-kept spaces, with several calling the property very clean. Housekeeping is generally reliable.

Related guest reviews

8

WAI CHIU

Feb 28, 2026

·

Stayed 4 nights

職員服務態度良好且很友善，房間整潔，酒店位置方便，如汕頭街夜市大概步行數分鐘皆可到達。

8

Marlon

Nov 24, 2025

·

Stayed 4 nights

Clean room, helpful staff, walking distance to major places

8

Joanna Chung Yan

Nov 4, 2025

·

Stayed 2 nights

Great central location, close to many famous eateries, walking distance (10-15min) to the famous mural streets, and only steps away from two grocery stores for souvenirs. Friendly staff and room is fairly clean. My only small complaint is the room and its bathroom are quite small, no counter space for toiletries and not enough hooks in the bathroom to hang towels and clothes.

10

Chi Hwa

Feb 25, 2025

·

Stayed 4 nights

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.

10

Jia Yuan Janet

Nov 10, 2024

·

Stayed 2 nights

Decent size, clean and has nearby mall. Many food options.

10

Ka

Jun 13, 2024

·

Stayed 3 nights

Clean. Convenient location

10

HRH Princess

Jul 21, 2025

·

Stayed 4 nights

I had a wonderful stay at Citadines Connect in Penang. It was very clean, super comfortable bed & a very convenient location to explore Penang.

8

Hanwen

Sep 8, 2023

·

Stayed 3 nights

环境挺好的，位置也方便楼下有很多吃的。但是有跳蚤……住的头两天没问题，第二天打扫过后，晚上睡一夜好几处被咬了。

10

Triena

Jul 31, 2024

·

Stayed 3 nights

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.

10

Irene

Apr 25, 2024

·

Stayed 2 nights

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, but multiple reviews mention thin walls and noise from corridors, neighbors, or the street; some rooms and bathrooms feel compact with limited counter or hanging space. A few rooms are spacious.

Related guest reviews

6

Yuyu

Jul 9, 2024

·

Stayed 2 nights

不知是否為假日的關係，加上客房窗戶的隔音性不足，入住的兩晚，對街的民房一直傳來歌聲，直至晚上11-12點，真心感到不能好好休息!!! 但交通位置是無可挑剔的，可以悠閒的走至老城區。

8

Li Choo

May 18, 2023

·

Stayed 2 nights

very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places. Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!

8

Joanna Chung Yan

Nov 4, 2025

·

Stayed 2 nights

Great central location, close to many famous eateries, walking distance (10-15min) to the famous mural streets, and only steps away from two grocery stores for souvenirs. Friendly staff and room is fairly clean. My only small complaint is the room and its bathroom are quite small, no counter space for toiletries and not enough hooks in the bathroom to hang towels and clothes.

8

Shi Hua

Apr 18, 2023

·

Stayed 1 night

Soundproofing could be better. Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower

10

William

Dec 11, 2024

·

Stayed 7 nights

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.

4

Yu

Dec 26, 2022

·

Stayed 19,352 nights

I booked Executive Studio King. But the actual room was just a King room. Not Studio. The actual room was totally different from the picture, so I asked the front desk what I booked. then they explained that the room picture is for a different room (of other hotel) because the hotel is new. I could not accept that explanation because what I expected was a room as described in a picture. I did not book that room if I knew the actual room was that small and non executive. The hotel wall is thin, I heard all the noises and talking outside.

6

MASAHIRO

Jan 2, 2025

·

Stayed 3 nights

隣の部屋のシャワーの音が聞こえる

8

Jolene

Dec 18, 2023

·

Stayed 3 nights

I really love the location of the hotel, lots of famous eateries nearby. Room is very clean and well maintained. However, it can be very noisy in the evening till late, poor sound proofing. My bestie and I went for penang bridge marathon and couldn’t get a good nap before the run

8

RYOTA

Feb 24, 2025

·

Stayed 2 nights

Basically everything is good. Only thing is that neighbors voice can hear loudly from rooms in the vicinity and corridor. Staff are nice..

10

Triena

Jul 31, 2024

·

Stayed 3 nights

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and efficient, with smooth check-in and attentive assistance. However, a few guests reported unfriendly reception or weak communication.

Related guest reviews

8

WAI CHIU

Feb 28, 2026

·

Stayed 4 nights

職員服務態度良好且很友善，房間整潔，酒店位置方便，如汕頭街夜市大概步行數分鐘皆可到達。

8

Marlon

Nov 24, 2025

·

Stayed 4 nights

Clean room, helpful staff, walking distance to major places

10

Joanne

Nov 1, 2025

·

Stayed 3 nights

The staff was so friendly and attentive and helpful. They made my time in Penang that much more enjoyable. It is also a very comfortable hotel. The location is right in the center of all the attractions I wanted to see. 10/10 would come here again!

8

Vasily

Feb 17, 2025

·

Stayed 2 nights

Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.

10

Heng

Dec 28, 2025

·

Stayed 1 night

Everything is good. Thank you for letting us check in early.

6

CHANGYONG

Aug 8, 2023

·

Stayed 3 nights

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out. Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance. The lighting at the pool can be improve. Quite dark at night. The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting. Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.

10

Chi Chong

Feb 11, 2023

·

Stayed 1 night

The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!

2

Tang

Jul 18, 2024

·

Stayed 2 nights

We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !

6

Glen

Dec 28, 2024

·

Stayed 4 nights

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!

10

Irene

Apr 25, 2024

·

Stayed 2 nights

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Strongly praised central location within walking distance of Komtar, street art, eateries, supermarkets, and malls, making sightseeing easy. A minority felt it was a bit away from certain food streets but still reachable.

Related guest reviews

8

Joanna Chung Yan

Nov 4, 2025

·

Stayed 2 nights

Great central location, close to many famous eateries, walking distance (10-15min) to the famous mural streets, and only steps away from two grocery stores for souvenirs. Friendly staff and room is fairly clean. My only small complaint is the room and its bathroom are quite small, no counter space for toiletries and not enough hooks in the bathroom to hang towels and clothes.

10

Joanne

Nov 1, 2025

·

Stayed 3 nights

The staff was so friendly and attentive and helpful. They made my time in Penang that much more enjoyable. It is also a very comfortable hotel. The location is right in the center of all the attractions I wanted to see. 10/10 would come here again!

10

William

Dec 11, 2024

·

Stayed 7 nights

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.

10

Serina

Aug 14, 2025

·

Stayed 4 nights

Convenient walking distance to restaurants and food markets and shopping mall

10

Harvinder

Jun 11, 2025

·

Stayed 10 nights

Lovely hotel with a good location.

10

Mary

Dec 30, 2024

·

Stayed 7 nights

Great location!

10

Henrik

Jul 14, 2025

·

Stayed 1 night

Clean, well-located and well-functioning hotel. Would go here if you plan to spend time outside the hotel - would go elsewhere if you have planned for more time in the hotel.

6

CHANGYONG

Aug 8, 2023

·

Stayed 3 nights

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out. Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance. The lighting at the pool can be improve. Quite dark at night. The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting. Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.

10

HRH Princess

Jul 21, 2025

·

Stayed 4 nights

I had a wonderful stay at Citadines Connect in Penang. It was very clean, super comfortable bed & a very convenient location to explore Penang.

8

James

May 11, 2025

·

Stayed 2 nights

Centrally located and a short walk to Komtar and rest of the attractions. Unfortunately the swimming pool was CLOSED due to pump failure.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some found a comfortable area and a decent selection, while others rated it average or poor, and noted it is not a buffet. Complimentary coffee is available.

Related guest reviews

10

William

Dec 11, 2024

·

Stayed 7 nights

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.

10

Chi Hwa

Feb 25, 2025

·

Stayed 4 nights

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.

6

Kamfai

Jun 3, 2023

·

Stayed 3 nights

沒礦泉水水供應，早餐非自助餐

8

Christopher

Feb 17, 2025

·

Stayed 5 nights

Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon

6

Glen

Dec 28, 2024

·

Stayed 4 nights

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!

10

Triena

Jul 31, 2024

·

Stayed 3 nights

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $61	17 $60
18 $60	19 $60	20 $62	21 $63	22 $62	23 $73	24 $63
25 $62	26 $63	27 $68	28 $62	29 $62	30 $68	31 $65

Su	Mo	Tu	We	Th	Fr	Sa
1 $65	2 $63	3 $68	4 $68	5 $68	6 $75	7 $75
8 $69	9 $69	10 $69	11 $69	12 $69	13 $69	14 $69
15 $69	16 $69	17 $69	18 $69	19 $69	20 $76	21 $79
22 $69	23 $69	24 $69	25 $69	26 $69	27 $76	28 $75
29 $69	30 $69

Citadines Connect Georgetown Penang

Prices for Citadines Connect Georgetown Penang

Monthly average prices

About this property

Location

Room options

Studio Executive At Block a

2 Bedroom Deluxe Loft At Block B

2 Bedoom Executive At Block a

Deluxe Studio , 2 Twin Beds At Block B

Studio Executive with View At Block a

Studio Executive Twin At Block a

Studio Twin Skylight At Block a

Studio Classic At Block a

Deluxe Room , Muliple Beds At Block B

Studio Deluxe At Block B

Guest reviews of Citadines Connect Georgetown Penang

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Citadines Connect Georgetown Penang

Considering this hotel for your George Town trip?

Prices for upcoming dates