Hotel Indigo - Kansas City Downtown by IHG

Staff was friendly and helpful. Valet parking available or nearby public parking.

The food says served until 10 but in reality it’s 9:30. Got back to our room and tried to order room service to be told that food was no longer being made. But they’d see about some chips and salsa. This has nothing to do with the hotel side, the restaurant just wanted to close their kitchen even tho they serve drinks until 11… they pigeonhole you into having to use their valet because they don’t even tell you where you can park. But if you want your vehicle between 11 pm and 7 am you are out of luck. The valet closes down at 11 they decided that so does your personal vehicle. Other than that, take a couple sleeping pills and move on the next day.

The front desk staff and valet staff were very informative and friendly. The restaurant, Dott Boss, offers incredible meals. In fact, I will definitely have to come back just for the banana bread French toast! The staff in the restaurant truly were so lovely. The brown sugar lattes will forever live rent free in my head. The proximity to the KC Streetcar is a real boon as well!

Everything went pretty smoothly, although the elevator is a little slow to get to the lobby sometimes. I had to use the stairs to get to my room the first time but it was fine every time after..

Parking isn't easy, no onsite parking. Valet parking is $40 or park it yourself in a nearby parking garage for $20. Others a great place to stay. Excellent location. Walking distance from the midland and T-Mobile center.

The valet lost my car. When I went to retrieve it the next morning. I was informed that they could not find my car and that they thought it was stolen from their parking garage overnight. After two staff members said my car was not in the parking garage. I asked to walk the garage myself and found my car. I was left in the garage with no way to let myself out. They had to come back to the parking garage to let me out with my car. It was a lot of stress added to two of the guests that has heart issues. The manager never came back out to talk to me and I was Charged full rates for the room and for the valet parking.

Excellent stay! The room was very comfortable and the breakfast downstairs was superb. Best shrimp and grits I’ve ever had.

Place is extremely nice, clean and great staff!! Water for shower isn’t hot enough and the parking is difficult, can pay $40 day for valet or use a parking garage that can add up. It is very convenient to walk to so many things. Easy to get on the street cars to get around.

Clean, convenient, great food/bar area.

Clean room, very stylish, great staff. Also has the best restaurant in the city. Ate there every day!

The hotel was always very clean! The staff was super helpful! Hope to be back soon

Overall, great value for the money. Great staff. Room was spotless.

All good. Stayed 2 days - room didn’t get cleaned

Very clean, nice hotel

Clean and spacious

There was hair in the shower. The check in was absolutely atrocious. There is no WiFi.

Fun decor, well appointed and really clean. Right downtown. What else could you want? Would stay there again in a heartbeat.

The hotel and our room were very clean. The staff was friendly and professional.

Our sink is broken and coffee maker is dirty.

Very nice and clean

Bathroom shower had no door so water went all over the floor. Also only had ONE towel hook for three folks. Room was nice but the bathroom seemed to be an afterthought.

Upon arrival we were greeted by a bell hop and while we didn't need his service, he was very courteous and opened doors for us. We parked in the parking garage which was conveniently located by the hotel. Check in was quick, with no issues. The room was very clean and cute, the only thing I wish is that we would have had a view other than a roof of a building, considering we had four windows (one in the bathroom), however being in downtown it probably requires one of the top floors for that. Bathroom was well stocked with everything we might need if something was left at home and was spacious. The bed was very comfortable, I liked that we could close the blinds and have the room be completely dark. We did try the restaurant on site for breakfast, it was good, and customer service was great, pricier than we wanted but worth the cost. Everything is within walking distance or there is a railcar that can be taken, I do wish they had 'desserts' for room delivery, but we were able to get a few things from the onsite convenience area (do NOT buy milk from the restaurant, WAY overpriced for a glass). I highly recommend staying here as we had no issues whatsoever.

Beautiful hotel, nice rooms, and everyone was so kind. The only issue we had was with old pipes, which had very little water pressure. It made showering take a long time, but I am hopeful they can figure that out. Still worth the stay!

This is one of the best hotels I’ve stayed in years within the US. The room is spacious, very quiet, clean and incredible bed!

A solid hotel. Comfortable bed, bad pillows. Unfortunately the thermostat made a sound every time it clicked the AC on or off (sounded like a soda can opening) that woke both my wife and I up every 15-30 minutes, so not a super restful stay. Other than that, the rooms were clean, the location was great. Parking garage right next door was easy and convent. Lots of construction around downtown Kansas City, but that's not the hotel's fault and none of the construction noise entered our room. No luggage rack the room was odd (I feel like people who design hotel rooms don't stay in them), but the desk in the room gave a nice large, flat surface.

It was relaxing and elegant! However, the Wi-Fi was out causing the TVs to not work. Not their fault at all due to it being within the area.

I enjoyed my stay, only recommendation is maybe add microwaves to rooms.

I wanted a unique stay in downtown KC. The staff was pleasant and welcoming. The breakfast menu was disappointing. The room was clean. Needs more lighting and the shower with no door was cold and drafty. The lobby had a bad smell to it.

Beautiful, modern hotel. We would stay again.

My 1st time visiting KC, for a friends bday. Room was spacious and clean, nice decor. Staff was very helpful

The assistant manager checked us in. One of the best checks ins I’ve ever had in a hotel. He helped us out with everything I asked. He knew the city better than the locals. Great assistant manager.

The front desk staff is amazing! Special shout-out to Andrew, who texted me before arrival to see whether I needed any special arrangements. The staff who handled check out was also wonderful--super friendly! Finally, the bellman at the front door is really cool!

Poor check in - training a new employee, which is fine. But should not taken 25 minutes- then advised we had a corporate account. They pointed to a office behind counter and suggested I call the sales office?

The valet lost my car. When I went to retrieve it the next morning. I was informed that they could not find my car and that they thought it was stolen from their parking garage overnight. After two staff members said my car was not in the parking garage. I asked to walk the garage myself and found my car. I was left in the garage with no way to let myself out. They had to come back to the parking garage to let me out with my car. It was a lot of stress added to two of the guests that has heart issues. The manager never came back out to talk to me and I was Charged full rates for the room and for the valet parking.

We liked our room and the property itself a lot. It was clean, loved the room, and the areas of the hotel really were done well. What we didn’t enjoy and will likely have us not come back was the service. It was very slow. Valet was expensive at $40 a day and they only had one valet person on staff. We’ve stayed at more expensive hotels and for a lower valet cost and there is at least 2-3 valets. They all worked very hard and we appreciated them but they were frequently overwhelmed because it is a busy property. There was also a situation with the valet and front desk. I asked the valet to bring my jacket as our Uber was on the way but because he was the only valet we quickly realized he wouldn’t make it back in time with the jacket as another customer appr. I asked the front desk if they could put it in my room. We came back coat still wasn’t up front but the front desk said they’d ask the valet about the coat and get it to me. After about 20 minutes or so I called down and asked about the jacket again. I was put on a 15 minute hold and then was told by the front desk staff that they would bring my coat to my room and put it at my door. This was fine. Another half an hour passed still no coat. Went to the front desk to see where my coat was and then a story was made up about us needing our car early in the morning and the keys were handed to me by the same person who I had the phone call with about the jacket. Service at the bar and restaurant slow but good tasting items

Hotel was a nice location just disappointed in staffs lack of attention. No one to help with bags at check in and valet was the front desk staff. Room was not cleaned on the first morning. Even after making a call to request towels and cleaning of the room it was not done until late in the day my second day of my five day stay Restaurant has limited hours and not lunch service. I really enjoyed my room and amenities but staff and housekeeping issues keep the rating down.

The stay was great for me and my daughter. Everyone was awesome, from the doorman to the Wisconsinite AGM and the other front desk personnel. They had great suggestions for restaurants, especially the new employee we talked to. We felt very safe. As a matter of fact the front desk person at 4am when we were leaving thought another guest may have said something rude to us and inquired about it right away. He was ready to take care of it had the person said anything untoward. The person was just tipsy and just said “ladies” as he walked past us but the fact that the staff member was alert to that was very reassuring. Thank you so much! I’m only sorry I don’t know his name. He was on duty Sunday morning at 4am so please give him the recognition he deserves for this act of chivalry.

The hotel itself is great and the front desk people were great. But room staff are not. Was standing near door making coffee and room staff just opened the door and started to walk in. We skipped cleaning for green reasons the first day, but requested the room cleaned the next day for towels etc. We had to go to front desk and request twice before they finally cleaned it after 3:00. I left my Beats earbuds on the bedside table (I use them nightly) and they were taken. I was very frustrated, but blamed myself for leaving them laying there. So, it's a beautiful clean hotel with great front desk service - but the cleaning staff are not so much. Make sure and lock everything up!!!

Everyone was super nice and accommodating

From the valet to the concierge and the other staff I felt welcomed by everyone. They were friendly and personable.

We stayed here for the convenience of how close it was to T-mobile center for our concert. Walkable- 12 min walk. So much to do around the area. Would definitely stay here again.

Nice spot for a quick overnight. Didn’t have time to check out restaurant or facilities but looked good. Easy walk to T-Mobile center and Power & Light District.

Excellent location

Nice hotel in a great downtown location. You can walk anywhere downtown from here. Really a well run hotel in a great area.

Great location for events at T-Mobile Ctr.

Loved that it is uniquely designed, modern. Loved that it was only a couple blocks from streetcar. We were able to park at the River Market and use the streetcar to get to the hotel as well a dinner and drinks at several places downtown.

Really enjoyed my stay. The room and hotel itself were really great. The location is nice because it’s walking distance to restaurants, bars and entertainment. On the downside, the parking situation wasn’t the best, and there was a lot of homelessness and shady characters in the streets surrounding the hotel. I would recommend this hotel, but stay vigilant when you’re out and about in this area, especially if you’re walking at night.

First off, the 7 or 8 story self-parking garage is right next door, $18/day. Valet is also available for $40 /day. 3 blocks from Power & Light District Staff was great, room was great. Quiet. Overall I would definitely stay again.

Wonderful experience! Staff was very helpful and friendly. Location near free downtown streetcar meant we didn’t have to drive all weekend! Will stay here again next time in KX!

Very walkable to bars, restaurants, entertainment, but not right in the middle of everything, which we appreciated. Several public parking lots nearby which was much more cost effective than the hotel valet.

We had an overnight stay in KC after seeing a show at Music Hall. The Indigo was great from start to finish! The room was clean and comfortable and the amenities were great. Breakfast at the hotel’s restaurant was delicious - would recommend anyone to stay here looking to enjoy a KC experience!

The food says served until 10 but in reality it’s 9:30. Got back to our room and tried to order room service to be told that food was no longer being made. But they’d see about some chips and salsa. This has nothing to do with the hotel side, the restaurant just wanted to close their kitchen even tho they serve drinks until 11… they pigeonhole you into having to use their valet because they don’t even tell you where you can park. But if you want your vehicle between 11 pm and 7 am you are out of luck. The valet closes down at 11 they decided that so does your personal vehicle. Other than that, take a couple sleeping pills and move on the next day.

The staff was super friendly and helpful! The restaurant had smazing food!

Hotel was nice. Staff was hit or miss. Restaurant was a high point. Food and service was excellent. Parking was expensive.

Excellent stay! The room was very comfortable and the breakfast downstairs was superb. Best shrimp and grits I’ve ever had.

Great boutique hotel. Facility and room was very clean. Staff was very attentive and helpful with anyting that we needed. We definitely stay here again when im in Kansas City.

Clean, convenient, great food/bar area.

Clean room, very stylish, great staff. Also has the best restaurant in the city. Ate there every day!

You know, typically, I feel like I'm paying too much for a hotel room. I know I'm cheap. This is the first time that I really felt like I owed them money! I love the aesthetic of this place! Built in the revitalized Brookfield Building, a hub of travel for most of the 20th Century, they adopted a travel-based theme with train and airline elements present on every floor. The magic is, that it's all so thoughtfully done; it's somehow ubiquitous but not overwhelming. The color scheme, the classic decor, and the appointments all cooperate the transport you to the 1950s every time you return home. Amazing. The restaurant downstairs, Dott Boss, looked and felt like a place Al Capone would have dinner on friday night after a hard week of murder and tax evasion. The food and craft cocktails were also on point. The experienced was completed once again by an exuberant and competent staff that were both excited and efficient. I was excited to eat nothing but local barbecue while in town but I still found myself at Dott Boss, twice. Next the staff, perfect, across the board. I'm a night owl, so I get the pleasure of interacting with all the shifts, and they all provided exemplary service with the ability to read the guest (a rare skill these days). Two interactions stand out; first, I received a call soon after check-in to ensure that everything with my room was good. I can't remember the last time that happened. Second, I called to ask where the ice machine was, and the person on th

Check out the restaurant, Dott Boss, within the hotel for great breakfast.