Name: Hilton Garden Inn Downtown Birmingham
Address: 250 18th Street South, Five Points South, Birmingham, Alabama, United States of America, Birmingham, Jefferson County, US
Price range: $137–$499 per night
Rating: 8.65

What guests think

At Hilton Garden Inn Downtown Birmingham, many guests praise friendly staff, generally clean, comfortable rooms, and a convenient downtown location near UAB hospitals and restaurants, though experiences vary due to shared spaces with the adjoining Home2 Suites.

Breakfast and on-site dining draw frequent complaints about high prices, limited options or availability, and confusion with the complimentary setup next door, while some guests reported good meals and service. Multiple reviews cite recurring issues such as dirty or stained hallway carpets, periodic maintenance problems, and building-wide key-card failures; parking is paid and sometimes caused billing frustrations. Overall, expect a convenient downtown base with friendly service and comfortable rooms, but factor in extra costs and occasional operational snags.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and paid parking are available, but the building is shared with a Home2 Suites, and several guests experienced building-wide key-card failures and occasional elevator or access issues.

Related guest reviews

6

Tiffani

Jul 14, 2025

·

Stayed 3 nights

This hotel is connected to a Home2 hotel so the common areas were very busy. The breakfast buffet was $19 person but was not worth it at all. Very unappealing, lacked variety of hot breakfast options and it did not help that the adjoining hotel offered free breakfast that was at least complimentary or better than the $19 breakfast we got. The hotel rooms were clean and cozy however, the common areas had stained rugs and dirty floors (dirt and spills) that didn't get addressed in a timely manner. The staff was helpful and polite. It was a busy time at the hotel which could expain the upkeep of the common areas.

6

MARINES

Jul 5, 2025

·

Stayed 1 night

The check-in experience was great. However, on the day of check-out, all three elevators were out of service, and there was no assistance available. I had to carry three heavy suitcases on my own, which made the departure quite challenging.

8

Adrienne

Aug 17, 2023

·

Stayed 1 night

Hotel was great they were resurfacing the entire parking lot and offered no convenient options for using sidewalks, having all sidewalks roped off.

8

Edwin

Feb 27, 2024

·

Stayed 1 night

Took over 35 minutes to check in. Then had to go back and get new key cards the first set would not open security gate.

8

Carrie

Jul 8, 2024

·

Stayed 1 night

Area around the hotel was not the best but there was a restaurant/bar in the hotel so that made it better. I was over charged on the meal I had at the restaurant/bar by 25 dollars. I will call the bank tomorrow morning to address this issue.

10

Shirley

Sep 15, 2025

·

Stayed 1 night

The hotel was very impressive. Had a great restaurant inside. Very clean and staff was very attentive. Very quiet. Highly recommend to fellow travelers. Only drawback was had to pay $20. for parking.

10

Sarah

Sep 21, 2023

·

After seeing some negative reviews I was pleasantly surprised at the quality of hospitality here. Destiny at the front desk gave a warm welcome. The building was clean and up-to-date throughout. This is a busy location with another adjoining hotel, so there was a short wait to check-in. There were plenty of elevators to keep up with everyone, though. My room had everything I needed, including ample electrical outlet options. The fitness room had many options including ellipticals, a recumbent bike, and two Pelotons. (My only gripe is that I couldn't adjust the music blaring in the empty room during my workout.) The surrounding area felt safe but mostly corporate - having a bar and restaurant in the lobby was helpful. A large Children's Hospital is next door but I never heard any ambulance noise. Overall this was a wonderful hotel stay and I would absolutely return next time I'm in Birmingham.

6

Bethany

Aug 7, 2025

·

Stayed 1 night

Room keys were all not working so we had to have someone let us in our room anytime we left. Staff was very friendly & we know it wasn’t their fault but very inconvenient for us

6

Audrey

Aug 5, 2025

·

Stayed 2 nights

The staff was trying very hard to keep up but with the entire hotel not able to use room keys, it was an impossible task.

6

Jose K.

Jul 27, 2025

·

Stayed 1 night

When you check in at the hotel I was not aware that there were two hotels in the building. I was guided behind the front desk from the other hotel. Basically, the hotel was sharing space. Another mis-leading information were the resturant. I was to receive a free breakfast in the morning. Again, I was not informed that the left side of the hotel is a paid bteakfast, but the right side of the hotel (lobby area) was the free breakfast for the hilton garden in guest. Right after we finished breakfast I was given a bill. I told the waiter that I was a guest at Hilton garden inn. The waiter told me the free breakfast was at the other side off the lobby area. I was upset and brought this matter to the front desk. All the clerk said was ,"I'm sorry." She was unable to remedy my problem. Fyi: make sure when you check in to a hotel with two

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Cleanliness

Many reviews note clean rooms, but multiple guests reported dirty or stained hallway carpets and occasional lapses such as unclean bathrooms.

Related guest reviews

6

Tiffani

Jul 14, 2025

·

Stayed 3 nights

This hotel is connected to a Home2 hotel so the common areas were very busy. The breakfast buffet was $19 person but was not worth it at all. Very unappealing, lacked variety of hot breakfast options and it did not help that the adjoining hotel offered free breakfast that was at least complimentary or better than the $19 breakfast we got. The hotel rooms were clean and cozy however, the common areas had stained rugs and dirty floors (dirt and spills) that didn't get addressed in a timely manner. The staff was helpful and polite. It was a busy time at the hotel which could expain the upkeep of the common areas.

2

Mario

Jun 23, 2024

·

Stayed 1 night

Check-in took to long,hallways was dirty,ice machine didn’t work,room was dirty,tub had tissue in it and no bath towels.

10

LaTasha

Dec 21, 2025

·

Stayed 2 nights

The room was clean and guest services were very friendly. The front desk staff was very friendly as well.

6

Kenisha

Feb 28, 2024

·

Stayed 1 night

Loud outside noise sounded like a dumpster and train carts hitting each other. The room seemed clean but the hallways were not , dead bugs on the floor, the elevator was nasty and the breakfast was not up to part.

10

Daniel

Sep 10, 2025

·

Stayed 1 night

Clean, convenient and comfortable

10

Joshua

Jan 5, 2026

·

Stayed 1 night

Very clean and friendly staff

6

Frances

Oct 11, 2024

·

Stayed 1 night

The girls at the desk were very friendly. The shower pan in the room was filthy. The bed was so soft you just sank down. Not good on a bad back.

8

LESLIE

Dec 15, 2025

·

Stayed 1 night

The room was clean, and the lobby smelled terrific and was festively decorated. The carpet in the hallway between the elevator and room 502, however, was disgusting and dirty. Spot after spot of major spills left way too long. Some looked like food or drinks, while others seemed more like vomit!

8

Katherine

Aug 3, 2025

·

Stayed 2 nights

Room looked like it hadn’t been cleaned . Piles of hair in the bathroom and beer was left in the refrigerator

10

Pam

Oct 22, 2023

·

Stayed 2 nights

We stayed here for two nights recently and would definitely stay here again. Everything was clean, our bed was very comfortable and the staff was super friendly. There was plenty of on site parking, and close to the interstate and walking distance to several restaurants. The only negative was the window shades do not block out the light very well which bothered me a little but the area outside our window wasn’t super bright so it didn’t keep me awake.

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Rooms

Rooms are generally comfortable and clean, though some feel dated and several guests mentioned maintenance issues or noise from neighboring rooms and the street.

Related guest reviews

6

javonne

Jan 27, 2025

·

Stayed 1 night

Upon entering, I can see the door vinyl by the lock cracked to the wood inside. Almost as the door had been tampered with before. I didn’t worry so much due to the safety locks inside. My bathroom drained was stopped up. Janitor did come to assist. Refrigerator not working as well as the slow running and low pressure shower water. The shower only ran steaming hot water. Janitor and front desk associate Destiny were very helpful for my one night stay.

6

DENISE

May 31, 2025

·

Stayed 2 nights

The room was very nice and the beds and pillows very comfy but our shower did not work well and the hot/cold face plate was not secure to the wall so it was hard to tell which way to turn the faucets. Our coffee maker did not work either. I think it was clogged up, it took a long time to heat up and only produced about a quarter cup of coffe. Also around 3 am. someone banged on our door and i jumped out the bed and looked through the peep hole and saw 2 young men standing at the door and when i said "can i help you" one ran off and the other walked away but it sounded like they continued to bang on doors down the hall. My sister was on another floor and was also woken up by what she described as the 2 same men banging on her room door as well. I mentioned it to the front desk the next morning. It made me feel a little unsafe. 20.00 a day to park, 5.00 for a bottle of soda and 17.99 for breakfast sems like very expensive extras to me. We chose to eat at a breakfast place down the street and witnessed a car jacking. This our first time visiting Birmingham.

10

Rebecca

Nov 22, 2023

·

Stayed 1 night

Super comfy & clean! Loved the room!

10

Candice

Sep 24, 2025

·

Stayed 1 night

Staff were all very friendly! Room was clean and comfortable. We only stayed one night, but would book here again!

8

Crista

Apr 13, 2025

·

Stayed 1 night

Beautiful hotel with polite and friendly staff. Room was clean. It had a large tub and separate shower. However the water never really got hot enough for me. My bed was also not very comfortable- you could hear the springs as you sit down on it. Also, My room was on second floor and I could hear loud music from parking lot after midnight. Finally breakfast was $18 but it appeared burnt (potatoes and eggs)so I went somewhere else to eat. There were other options close by that were cheaper like McDonald’s or Waffle House. Still it was a convenient option for my stay.

6

Xavier

Feb 18, 2025

·

Stayed 1 night

You can hear everything a room above. Receptiontist put you on hold.

8

Terry

Nov 28, 2023

·

Stayed 1 night

TV not working properly

10

Janis

Dec 2, 2025

·

Stayed 1 night

Clean and comfortable. Very nice sleep.

8

janice

Nov 26, 2025

·

Stayed 1 night

the room was dated - carpets were old. staff was friendly. great location, close to many restaurants and park.

6

Ava

Sep 23, 2024

·

Stayed 1 night

The hotel is very clean and the lobby area is nice. The bed was not comfortable and the pillows need to be replaced. We didn't eat there so I have no review for that.

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Service

Staff are frequently described as friendly and accommodating, though some guests reported rude or slow service, check-in confusion, and housekeeping inconsistencies.

Related guest reviews

10

Tiffany

Aug 18, 2023

·

Stayed 1 night

Attentive and friendly staff. I made a mistake and booked for the wrong date, but the manager was accommodating and still found a room.

2

Robert

Nov 7, 2023

·

Stayed 1 night

Had a terrible dining service experience. My wife and I ordered two salads and 2 glasses of wine. After 45 minutes all we had was waters and wines (and then only after asking twice). 45 minutes later, still no salads. Having given up on the salads, we got up to leave for our room with wines in hand. One food service employee nodded knowingly as if to say, “I don’t blame you”. In the lobby another employ ran over to us and and yelled that if we didn’t pay for the wine she would call the police! After protesting a bit I gave her our room number. This was no way for her to handle a customer service issue.

10

Irwin

Nov 15, 2024

·

Stayed 2 nights

Shane and the entire staff were nothing less than amazing

10

Libby

Apr 19, 2025

·

Stayed 1 night

Arrived early and the friendly staff were kind enough to get us checked in

8

Nikki

Aug 16, 2025

·

Stayed 2 nights

We enjoyed our stay. Karren, FD reception was welcoming and efficient at checkin. Tisa was amazing at both of our stays at this Hilton. She is kind to everyone and a joy to see first thing in the morning.

8

Stephanie

Jul 24, 2023

·

Stayed 1 night

Our stay at the hotel was great and they were very accommodating despite the check-in issue we had (which was totally NOT the hotel's fault).

10

Tara

Oct 2, 2023

·

Stayed 1 night

We got there almost two hours after our check in time and were told our room wasn’t ready. We started to panic because we had somewhere to be and needed to shower/get dressed. Amanda at the front desk saved the day!! I love how accommodating they were and how quickly they problem solved so we could get where we needed to be!

4

Pamela

Mar 4, 2023

·

Stayed 1 night

Not good. Front desk service was rude and not friendly. Never any eye contact Did not welcome to hotel. Inconvenienced by Keycard not working. Curtain not on track hanging down, light bulb out in bathroom and very thin walls! Called FD and she had no one to come change bulb while we were out. Very disappointing for the $$$.

10

Damian

Jun 29, 2025

·

Stayed 2 nights

Staff was wonderful

2

DOUGLAS

Mar 11, 2025

·

Stayed 1 night

We dealt with three staff members. They were not trained in good customer service. We were given a room with a blocked, unflushable toilet. No apologies. Bad, sullen attitude. No apology. The second room was okay. Then they charged us for parking which we did not use. We asked that charge to be removed. Sullen attitude again. Finally after 10 minutes of incompetence, a manager took over, but explained the "accountant" would have to remove the erroneous charge. No apologies. This place really has poor customer relations. We heatedly do NOT recommend it.

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Location

Central downtown location near UAB hospitals and venues, with many restaurants within walking distance; some guests mentioned nighttime noise and occasional safety concerns.

Related guest reviews

10

Marla

Sep 4, 2025

·

Stayed 2 nights

Close to hospital where family was admitted nice and clean very convenient

10

Wesley

Mar 27, 2023

·

Stayed 2 nights

Cleanliness of property attentive staff and friendly eaay walk or drive to restaurants or shopping

8

Marisol

Jul 9, 2025

·

Stayed 3 nights

Great localization, near hospitals and security.

10

Charles

Jul 2, 2024

·

Stayed 1 night

Very nice area

10

Barbara

Feb 9, 2025

·

Stayed 1 night

Easy walk to Alabama Theater and UAB medical center

8

Roberta

Dec 23, 2024

·

Stayed 1 night

Location excellent

10

Lee

Jun 11, 2023

·

Stayed 1 night

Good location. Close to activities at uab. Very friendly staff. Excellent easy check in and check out. Very clean. Nice spacious room with plenty of outlets for charging electronics.

10

Randolph

Aug 16, 2024

·

Stayed 2 nights

This property is in a great location. Several restaurants, shops and bars are all within walking distance.

8

Paul

Feb 17, 2025

·

Stayed 1 night

It was amazing, love hotel it was downtown around all things I needed to attend!!

10

Natasha

Sep 30, 2023

·

Stayed 1 night

Hotel was well worth the money. Nice, clean, and convenient to all our ventures. I will definitely stay again.

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Dining

Breakfast and dining are often considered overpriced, with limited options or availability and confusion over which side offers complimentary service, though a few guests enjoyed the food and staff.

Related guest reviews

6

Dwayne

Aug 6, 2025

·

Stayed 1 night

The food was pricey and the kitchen was out of a lot of listed menu items. Our server was wonderful, however! He was very polite and courteous, I wish I’d written his name down. Before checking in we waited in the area near the televisions and that area had dirty tables and the bathrooms were not very clean either. O expected so much more from a Hilton property!

6

Tiffani

Jul 14, 2025

·

Stayed 3 nights

This hotel is connected to a Home2 hotel so the common areas were very busy. The breakfast buffet was $19 person but was not worth it at all. Very unappealing, lacked variety of hot breakfast options and it did not help that the adjoining hotel offered free breakfast that was at least complimentary or better than the $19 breakfast we got. The hotel rooms were clean and cozy however, the common areas had stained rugs and dirty floors (dirt and spills) that didn't get addressed in a timely manner. The staff was helpful and polite. It was a busy time at the hotel which could expain the upkeep of the common areas.

8

Laura

Nov 5, 2023

·

Stayed 2 nights

This Hilton Garden Inn is attached to Homewood Suites. The first morning I went to the breakfast area. I paid $22.00 for fresh made runny eggs, bacon that tasted almost spoiled, a blueberry muffin and some fruit. Morning 2 we saw complimentary breakfast on the other side. So we went there. A woman asked us our room number and then rudely told us we had to go to the other side. We couldn't eat there. We left.

8

Tysheara

Aug 5, 2024

·

Stayed 1 night

We came down to get breakfast they told us they were closed when all the food was still out not cover but beside the breakfast part it was a great stay .

10

ERIC

Dec 9, 2025

·

Stayed 1 night

The visit was great and the food was wonderful. Thank you! Suzanne Fisher

8

Kathryn

Apr 24, 2024

·

Stayed 3 nights

Hotel is located close to dining options to walk to. Breakfast is not free and the bar shuts down before it is supposed to but all in all I would stay here again.

10

Valaria

Sep 22, 2025

·

Stayed 4 nights

Our checkin, hospitality of staff and room was "excellent" up until we decided to get breakfast, and discovered $18 (17.99) per person. Why???? Continental Breakfast is the way, especially if you are not able to choose what's available.

6

Steven

Oct 1, 2023

·

Stayed 1 night

Nice hotel. Howevever, they wanted to charge us $20 per person for what appeared to be a very limited and poor quality breakfast. We had understood that it would be included in our rate since I am Hilton Honors

8

Carrie

Jul 8, 2024

·

Stayed 1 night

Area around the hotel was not the best but there was a restaurant/bar in the hotel so that made it better. I was over charged on the meal I had at the restaurant/bar by 25 dollars. I will call the bank tomorrow morning to address this issue.

10

Vickie

Jan 21, 2024

·

Stayed 2 nights

The entire visit was exceptional- from check in, to the room, to the bar n grill, to breakfast and housekeeping. Highly recommend staying with the Hilton. Thank you. KJ and Tiffany with breakfast made sure our dining experience was good. The food was delicious.

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Month	Average price
January	$135
February	$190
March	$184
April	$209
May	$188
June	$135
July	$161
August	$159
September	$170
October	$274
November	$156
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $254	18 $247	19 $210
20 $174	21 $185	22 $270	23 $196	24 $191	25 $306	26 $333
27 $159	28 $170	29 $278	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $194	2 $323	3 $278
4 $166	5 $175	6 $184	7 $190	8 $242	9	10
11 $345	12 $204	13 $234	14 $143	15 $166	16 $210	17 $198
18 $137	19 $153	20 $215	21 $188	22 $177	23 $473	24 $499
25 $192	26 $253	27 $350	28 $185	29 $182	30 $394	31 $343

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 Bedroom

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Room, 1 King Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Downtown Birmingham

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Prices for upcoming dates