Name: Renaissance Columbus Westerville-Polaris Hotel
Address: 409 Altair Parkway, Ohio, United States of America, Columbus (and vicinity), North Columbus, US
Price range: $160–$995 per night
Rating: 9.38

What guests think

Renaissance Columbus Westerville-Polaris Hotel earns praise for its modern design, very clean spaces, and welcoming staff, with many guests enjoying the lively bar, outdoor fire pits, and convenient location near dining, shopping, and Otterbein.

Rooms are comfortable and stylish with strong showers, though some guests noted thin walls, squeaky beds, or small lighting and layout quirks. The pool was sometimes cooler than expected, and Wi-Fi access or reliability frustrated several guests. Some guests experienced operational hiccups, including slow restaurant service, a lost room service order, and check-in or reservation mix-ups. Expect a polished stay with lively social spaces and a few operational inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively bar and lounge with outdoor fire pits and a pleasant patio are highlights for many guests. Some noted a cool pool temperature and Wi-Fi that required membership or was difficult to connect.

Related guest reviews

10

Haja

Jul 30, 2024

·

Stayed 1 night

The property is beautiful; however it’s the only hotel I have been to that doesn’t have a free Wi-Fi.. I think for a hotel of that rating Wi-Fi should be free for guests..

4

Neffertee

Jan 2, 2025

·

Stayed 1 night

The staff on New Years Eve was TERRIBLE. No customer service, no hospitality. The pool was not heated and it was freezing outside. The website promises a heated pool. I went to the front desk to ask them to turn up the temperature and the lady was very rude and said something about the pipes and that “that temperature of the pool is how it is doing to stay” very rudely. We brought our children with us, paid for two rooms and the whole point was because we wanted the kids to have some time at the pool. And they were excited about it. This may seem very small to some people. But we could have stayed somewhere more hospitable for New Years Eve. And who the heck doesn’t have heated pool in the middle of winter?! I asked them 2 times, is the pool open? Never once did they say, it’s open but it’s not heated right now in the dead of winter!

8

Brad

Oct 13, 2023

·

Stayed 2 nights

Great hotel, parking was a bit difficult because it was so busy, but an overall good experience.

10

Talitha

May 25, 2025

·

Stayed 1 night

I love the entertainment in the lounge and the fire pits outside. The staff if really nice and the hotel is clean.

10

MAURICE

Jul 21, 2024

·

Stayed 1 night

The check in was very convenient and the receptionist was very helpful and friendly. I always cleaned the room when I check in and the room was very clean. The only thing I DIDN'T like was that the free wifi required a Bonvoy membership.

10

Katie

Sep 13, 2025

·

Stayed 1 night

Our room was very clean and didn’t have that typical “musty hotel smell being covered up by fragrances”. The staff were all super friendly and professional but I gotta hand it to the bar tenders- Olivia and Kate! They rocked a very busy bar from 11-12:30 (and it was probably busy before my husband and I made it down!) There was a convention and most of the participants hung out at the bar and patio area in addition to other travelers but these girls were ON IT. I tried 5 signature cocktails and a glass of sangria- everything was delicious!!!

10

George R.

May 27, 2023

·

Stayed 1 night

Everything about the property is awesome, looks, comfortable, clean, easy to get to, staff all above standard. Only one issue was the inability to connect my laptop to the WIFI to send business emails. As a Bonvoy member I find it unreasonable that you have made it impossible to log in. I got as far as accepting charges get to the web site, but all my emails were blocked. I had to beg apologies on my phone until I could get to a place that was not impossible to log into.

10

Jeff

Sep 23, 2024

·

Stayed 2 nights

Very nice. Clean, friendly, nice bar area with good food. I enjoyed the outside fireplace in the evening with the sounds of the lake water near by. It was my second stay there and I will definitely be back.

10

Angela

Jun 2, 2025

·

Stayed 1 night

The room was very nice and clean, everyone was especially friendly and ready to help. The pool was nice enjoyed it, although my idea of a heated pool is different than there idea of a heated pool, I thought is was luke warm, but sill very nice. It would have been nice to change clothes before going back to your room though instead of walking through slightly damp. I will repeat everyone was very nice and ready to help.

10

Faith

Jan 18, 2025

·

Stayed 1 night

Love the modern design of the hotel. The restaurant and outdoor amenities are 5 star!!

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Cleanliness

Reviews consistently highlight very clean rooms and well maintained spaces. A few reported issues such as a misdirected shower spray, window condensation, or an isolated dirty linen incident that was resolved quickly.

Related guest reviews

10

Jeff

Sep 16, 2024

·

Stayed 1 night

Very clean rooms and friendly staff.

8

Michael

Sep 8, 2025

·

Stayed 2 nights

Very Clean, close to everything in Columbus. Very pleasant staff and friendly. However, there was not enough hot water for the shower. Also, there should be more security measures in place. The side entrance doors and rear doors in the dinning area were easy to enter from outside. Access should be enforced by your room key/card. Just a suggestion.

6

Paula

Dec 1, 2024

·

Stayed 1 night

Shower head totally sprayed out of the shower door, Getting myself and the wall soaked. Cleaning crew needs to make sure shower sprays correct way. Also water pooling on floor in main atea from condensation off windows.

8

Daniela

Jun 29, 2024

·

Stayed 1 night

Arrived late as we were driving all day and eager to get to sleep . Had to have sheets changed as soon as we got to our room bc there was pubic hair and dried spot of blood on our bed. Housekeeping came immediately and sorted it out.

10

Katie

Sep 13, 2025

·

Stayed 1 night

Our room was very clean and didn’t have that typical “musty hotel smell being covered up by fragrances”. The staff were all super friendly and professional but I gotta hand it to the bar tenders- Olivia and Kate! They rocked a very busy bar from 11-12:30 (and it was probably busy before my husband and I made it down!) There was a convention and most of the participants hung out at the bar and patio area in addition to other travelers but these girls were ON IT. I tried 5 signature cocktails and a glass of sangria- everything was delicious!!!

10

Gerald

May 15, 2023

·

Stayed 1 night

Very clean, well maintained, well managed, great value!

10

Jeff

Oct 9, 2024

·

Stayed 2 nights

Great property, very clean. All staff were friendly and helpful.

10

george

Oct 22, 2024

·

Stayed 2 nights

Was nice and clean

10

Fajr

Jul 22, 2024

·

Stayed 2 nights

Wonderful and clean property

10

julie

Sep 18, 2025

·

Stayed 1 night

Very clean nice hotel

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Rooms

Modern, comfortable rooms with strong showers and cozy beds; several guests also found them quiet. Some mentioned thin walls, squeaky beds, dim lighting or switch placement, and occasional disappointing views in a corner room.

Related guest reviews

6

Nirav

Dec 18, 2025

·

Stayed 1 night

squeaky bed

4

Ronald

Nov 22, 2023

·

Stayed 2 nights

Do not be fooled with the pictures of the corner king bed they display. I was placed in room 234 and my “corner view” was a view of the roof of the first floor and the surrounding buildings. The surrounding buildings also blocked any sunlight from coming into the room. Please be aware because the corner rooms are priced higher.

10

Olga

Nov 19, 2023

·

Stayed 1 night

Beautiful hotel with an elegant and inviting decor, softest bed and pillows, clean , great stuff.

10

Natalie

Aug 31, 2025

·

Stayed 1 night

Gorgeous hotel. Rooms were beautiful, modern and well designed. Hotel lobby was fun, relaxed and hoppin in a good way. Staff super friendly and helpful. Very enjoyable stay! Highly recommend

10

Matthew

Nov 20, 2023

·

Stayed 1 night

This hotel was modern and fun. Room was nice and shower was amazing! We didn't have any problems with our stay. They whole vibe was inviting and fun. We spent some time at the bar -- they have a variety of cocktails, even some high end liquor as well.

2

Jonathan

Apr 21, 2025

·

Stayed 1 night

Extremely noisy. Will not get sleep here, walls are extremely thin, and you hear any footsteps above you as well.

6

Candace

Oct 5, 2023

·

Stayed 1 night

We were excited about staying in a luxurious hotel after our long drive but, except for the cleanliness and the comfortable bed, the experience was disappointing. Check-in was a hassle. We'd prepaid and checked in online, but they couldn't find our reservation until we looked up our old membership numbers for the chain that owns the hotel. It took forever. The concierge was apologetic and flustered- we were tired and frustrated. (Luckily, that membership number entitled us to free wifi...which otherwise was extra!) Our room was clean but dimly lit and gloomy. It took ages to find the light switch, which wasn't near my husband's side of the bed, so he had to get up to turn off the light. Room service was supposed to be available but the 'menu' (on the website) was a flashing picture gallery of exotic dinners, with no way to order. All I wanted was tea.There were teabags in the room but the coffeemaker had old swampy water in it so my husband went down to get tea from the coffeeshop. They weren't prepared for takeout so, another hassle which took so long, they didn't dare to charge us for the hot water. The fridge we'd counted on was warm and useless--we had to fill a bag with ice for our cooler. Breakfast was Dunkin Donuts... on our way out.

8

Karen

Jan 22, 2023

·

Stayed 2 nights

This was a clean friendly place to stay. The staff were exceptionally friendly and accommodating. The rooms and lobby were clean with a modern style. Self parking was easy. My critiques are truly minor like the bedside lamp switch cannot be reached while in bed and the bathroom lighting is not ideal for makeup application.

10

David

Jan 26, 2025

·

Stayed 1 night

Great bar w live music, nice rooms and awesome shower pressure!

10

Michael

Aug 4, 2024

·

Stayed 1 night

Loved the room, very quiet

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Service

Staff are widely described as friendly and helpful. Occasional problems included slow restaurant or lounge service, a lost room service breakfast, and check-in or reservation or room type errors.

Related guest reviews

2

Gerald

Apr 2, 2023

·

Stayed 1 night

Service was horrible

8

Masood

Aug 29, 2025

·

Stayed 2 nights

Our stay was great minus one thing. We stayed 2 nights after our wedding. We decided to order room service for breakfast the morning after our wedding night. They said it would be ready in 30 minutes. After waiting an hour we decided to call and see what was up. They said that it was dropped off and that they knocked, but we never got a knock or our food. They had to re make it and bring it again. It was quite frustrating but other than that, everything else about the stay was nice.

10

Eugenie

Sep 22, 2024

·

Stayed 2 nights

This is a pretty elegant, stylish hotel. It is closest to Westerville and Otterbein, where we were going for a gala and homecoming. They were very slow on service in the bar and restaurant. That seemed to be due to lack of staff. The reception is area was always busy and very noisy. The room was well planned and comfortable. The bathroom was sleek and utilitarian. A nice place for a few nights.

10

Melvin

Nov 29, 2025

·

Stayed 1 night

Great service, clean room, wonderful Christmas atmosphere!

6

simbwa

Aug 14, 2023

·

Stayed 2 nights

They made it so difficult for us to check in

10

Charity

Nov 16, 2025

·

Stayed 1 night

Everything was wonderful! Loved the room and the restaurant and the atmosphere! Staff gave great service!

10

Natalie

Aug 31, 2025

·

Stayed 1 night

Gorgeous hotel. Rooms were beautiful, modern and well designed. Hotel lobby was fun, relaxed and hoppin in a good way. Staff super friendly and helpful. Very enjoyable stay! Highly recommend

10

Matthew

Nov 24, 2023

·

Stayed 2 nights

Great staff always willing to help is the most pivotal characteristic of a good hotel, and these guys knocked it out of the park!

10

Katie

Sep 13, 2025

·

Stayed 1 night

Our room was very clean and didn’t have that typical “musty hotel smell being covered up by fragrances”. The staff were all super friendly and professional but I gotta hand it to the bar tenders- Olivia and Kate! They rocked a very busy bar from 11-12:30 (and it was probably busy before my husband and I made it down!) There was a convention and most of the participants hung out at the bar and patio area in addition to other travelers but these girls were ON IT. I tried 5 signature cocktails and a glass of sangria- everything was delicious!!!

6

Candace

Oct 5, 2023

·

Stayed 1 night

We were excited about staying in a luxurious hotel after our long drive but, except for the cleanliness and the comfortable bed, the experience was disappointing. Check-in was a hassle. We'd prepaid and checked in online, but they couldn't find our reservation until we looked up our old membership numbers for the chain that owns the hotel. It took forever. The concierge was apologetic and flustered- we were tired and frustrated. (Luckily, that membership number entitled us to free wifi...which otherwise was extra!) Our room was clean but dimly lit and gloomy. It took ages to find the light switch, which wasn't near my husband's side of the bed, so he had to get up to turn off the light. Room service was supposed to be available but the 'menu' (on the website) was a flashing picture gallery of exotic dinners, with no way to order. All I wanted was tea.There were teabags in the room but the coffeemaker had old swampy water in it so my husband went down to get tea from the coffeeshop. They weren't prepared for takeout so, another hassle which took so long, they didn't dare to charge us for the hot water. The fridge we'd counted on was warm and useless--we had to fill a bag with ice for our cooler. Breakfast was Dunkin Donuts... on our way out.

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Location

Convenient for Polaris, Westerville, and Otterbein, with easy access to dining and shopping in a generally quiet setting. Guests found it easy to get around.

Related guest reviews

10

David

Jun 11, 2023

·

Stayed 1 night

Location near Otterbein U

10

joseph

Sep 24, 2023

·

Stayed 2 nights

Very nice hotel. It was clean and well maintained. Great location near shopping and entertainment.

10

Camille

Oct 3, 2025

·

Stayed 4 nights

Great location.

10

Elston

Jun 10, 2023

·

Stayed 1 night

Great place to stay. Quiet area with plenty to do around the hotel or within 15 minutes of the hotel.

8

Michael

Sep 8, 2025

·

Stayed 2 nights

Very Clean, close to everything in Columbus. Very pleasant staff and friendly. However, there was not enough hot water for the shower. Also, there should be more security measures in place. The side entrance doors and rear doors in the dinning area were easy to enter from outside. Access should be enforced by your room key/card. Just a suggestion.

10

natalia

Aug 1, 2025

·

Stayed 1 night

Second time staying here. It’s a really nice area with alot of dining options. Rooms are new and clean. The dining/bar area in the lobby is fantastic with great food.

8

Tad

Aug 24, 2025

·

Stayed 2 nights

Stayed here for a long weekend. The hotel is nice, friendly staff, locations very good! Food wasnt bad, and its a nice option to have the bar restraunt there so there is always something to do and Centrally located i never realized how much there is to do in Columbus Ohio. Parks galure, and the family loved the zoo! I would definitely recommend a visit!

10

Patrick

Oct 8, 2023

·

Stayed 1 night

Stayed here for the night. Will honestly be back even just for the shower! It was a little ways off the freeway so it was in a quiet area with no road noise. It’s been updated and is very clean!

10

Christopher

Aug 31, 2023

·

Stayed 1 night

Easy to get to. Very close to great restaurants.

10

Liz

Aug 18, 2025

·

Stayed 1 night

Beautiful hotel, we’ve stayed a few times and like the location

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Dining

On-site restaurant and bar earned praise for good food, cocktails, and breakfast options. Some experienced slow or uneven service and one poor meal, and a room service breakfast was delayed once.

Related guest reviews

10

jennifer

Jul 9, 2024

·

Stayed 1 night

The hotel was beautiful, clean, and the staff at the front desk were amazing. The restaurant was delicious and Joel, who was our server was THE BEST!

10

satema

Jun 12, 2023

·

Stayed 1 night

Great place to stay very comfortable and friendly environment. Will definitely stay again. Bar staff great and food was delicious the breakfast buffet was great fresh food and fruit.

8

Masood

Aug 29, 2025

·

Stayed 2 nights

Our stay was great minus one thing. We stayed 2 nights after our wedding. We decided to order room service for breakfast the morning after our wedding night. They said it would be ready in 30 minutes. After waiting an hour we decided to call and see what was up. They said that it was dropped off and that they knocked, but we never got a knock or our food. They had to re make it and bring it again. It was quite frustrating but other than that, everything else about the stay was nice.

10

Eugenie

Sep 22, 2024

·

Stayed 2 nights

This is a pretty elegant, stylish hotel. It is closest to Westerville and Otterbein, where we were going for a gala and homecoming. They were very slow on service in the bar and restaurant. That seemed to be due to lack of staff. The reception is area was always busy and very noisy. The room was well planned and comfortable. The bathroom was sleek and utilitarian. A nice place for a few nights.

4

Krista

Mar 3, 2024

·

Restaurant service was not a good experience. Small table that was not cleared off throughout appetizer and main course, making little to no room for the main course, elbows to rest etc. The restaurant was not busy, but took a hour for our main course to come out (I ordered soup my boyfriend a ribeye steak) boyfriends steak came out on a large boat like plate making it near impossible to cut the large steak without it rocking. Truffle lobster fries were less than appetizing the truffle sauce was what tasted like just mayonnaise the lobster was cold and floppy and not well cooked. I would have liked to have a complimentary breakfast offered and a microwave in the room.

10

natalia

Aug 1, 2025

·

Stayed 1 night

Second time staying here. It’s a really nice area with alot of dining options. Rooms are new and clean. The dining/bar area in the lobby is fantastic with great food.

10

Nancy

Jun 5, 2023

·

Stayed 1 night

Beautiful hotel with a reasonably priced restaurant for breakfast and the food was good.

10

Katie

Sep 13, 2025

·

Stayed 1 night

Our room was very clean and didn’t have that typical “musty hotel smell being covered up by fragrances”. The staff were all super friendly and professional but I gotta hand it to the bar tenders- Olivia and Kate! They rocked a very busy bar from 11-12:30 (and it was probably busy before my husband and I made it down!) There was a convention and most of the participants hung out at the bar and patio area in addition to other travelers but these girls were ON IT. I tried 5 signature cocktails and a glass of sangria- everything was delicious!!!

10

Faith

Jan 18, 2025

·

Stayed 1 night

Love the modern design of the hotel. The restaurant and outdoor amenities are 5 star!!

10

jennifer

Jul 4, 2024

·

Stayed 1 night

This hotel and staff were excellent. The rooms are beautiful and comfortable. The bathrooms are amazing. The staff was so friendly. We especially enjoyed Joel our server one night in the delicious restaurant they have.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$160
February	$184
March	$193
April	$223
May	$204
June	$240
July	$267
August	$232
September	$260
October	$230
November	$190
December	$173

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $545	19 $279
20 $160	21 $471	22	23 $481	24	25 $354	26 $438
27 $191	28 $371	29 $995	30 $302

Su	Mo	Tu	We	Th	Fr	Sa
				1 $233	2 $427	3 $273
4 $200	5 $605	6 $705	7 $660	8 $233	9 $343	10 $398
11 $191	12	13 $561	14 $614	15 $269	16 $233	17 $441
18 $202	19 $248	20 $704	21 $247	22 $234	23 $233	24 $392
25 $226	26 $347	27 $704	28 $247	29 $234	30 $233	31 $233

Renaissance Columbus Westerville-Polaris Hotel

Prices for Renaissance Columbus Westerville-Polaris Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Corner

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed

Room, 2 Queen Beds (View)

Room, 1 King Bed (View)

Room, 1 King Bed (Hearing Accessible)

Suite, 1 King Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Guest reviews of Renaissance Columbus Westerville-Polaris Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Columbus Westerville-Polaris Hotel

Prices for upcoming dates